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TrustYou Customer Data Platform
4.8 (51 REVIEWS)
HT Score
89 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Mukesh, Olga, Christopher + 21 more experts recommend TrustYou
Read Recommendations
TrustYou Customer Data Platform
Ranked 5 (out of 76) in Hotel CRM & Email Marketing
AI-Powered Guest Data Platform for Smarter Marketing More Direct Bookings
92% recommended by 462 hotels
Accor, Mandarin Oriental, Wyndham & 459 others
Bell - AI powered product analyst
I analyzed all of TrustYou’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
TrustYou is valued as a hotel CRM/guest feedback platform that turns review and survey data into actionable insights for improving service, spotting trends, and supporting data-driven decisions. Reviewers say it helps hotels centralize feedback, analyze sentiment, and track performance across channels, but want stronger automation, deeper reporting customization, better integrations, and more precise AI-driven recommendations.
Accor, Mandarin Oriental, Wyndham & 459 others
Read their reviewsWhat Types of Hotels TrustYou is Popular For
Size
10 | X-Small (1-9 room)
48 | Small (10-49 room)
91 | Mid-Sized (50-99 room)
260 | Large (100-499 room)
83 | X-Large (500+ room)
Country
68 | France
45 | United States
24 | Indonesia
22 | Thailand
19 | Spain
17 | Germany
17 | Croatia
16 | China
15 | Switzerland
15 | Vietnam
14 | India
13 | Egypt
13 | Singapore
12 | Poland
12 | United Kingdom
11 | Italy
10 | Canada
9 | Austria
8 | United Arab Emirates
8 | Malaysia
6 | Netherlands
6 | Turkey
6 | Morocco
5 | Brazil
5 | Portugal
5 | Greece
4 | Australia
4 | New Zealand
3 | Czech Republic
3 | Qatar
3 | Namibia
3 | Japan
3 | Saudi Arabia
2 | Tanzania
2 | Philippines
2 | Cyprus
2 | Mexico
2 | Colombia
2 | Pakistan
2 | Israel
2 | Ireland
1 | Jordan
1 | Bulgaria
1 | Peru
1 | Georgia
1 | Myanmar
1 | South Africa
1 | Togo
1 | Mali
1 | Guinea
1 | Belgium
1 | Sri Lanka
1 | Kenya
1 | Slovenia
1 | Tunisia
1 | Maldives
1 | Seychelles
1 | Taiwan
1 | Slovakia
1 | Russian Federation
1 | Fiji
1 | Chile
1 | Bangladesh
1 | Oman
1 | Andorra
1 | Paraguay
1 | Montenegro
1 | Laos
1 | Cameroon
1 | Malta
1 | Kazakhstan
1 | Bosnia and Herzegovina
Type
188 | Branded Hotels
169 | Boutique Hotels
166 | Luxury Hotels
158 | Airport/Conference Hotels
152 | City Center Hotels
148 | Resorts
145 | Bed & Breakfast & Inns
129 | Limited Service & Budget Hotels
36 | Extended Stay & Serviced Apartments
27 | Hostels
12 | Casinos
11 | RV Parks & Campgrounds
11 | Vacation Rentals & Villas
7 | Motels
Region
212 | Europe
124 | Asia Pacific
57 | North America
40 | Middle East
19 | Africa
10 | South America
9 | Oceania
Category
491 | Reputation Management
51 | Hotel CRM & Email Marketing
23 | Hotel Chatbots
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What is TrustYou?
Founded in 2008 | Headquarters in Kreisfreie Stadt München (Germany) | 170 employees
TrustYou Customer Data Platform is an AI-powered guest data platform tailored for the hospitality industry. It consolidates guest profiles from various systems to form a single, unified source of truth. This enables hotels to conduct intelligent segmentation, personalize communication, and automate marketing journeys effectively. The platform helps increase guest retention and direct bookings while reducing dependency on third-party platforms, all in a secure and scalable manner. It seamlessly integrates into existing business operations, enhancing guest relationship management and operational efficiency.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of TrustYou products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
TrustYou Reviews Analyzed: 14
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
TrustYou Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by TrustYou
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
TrustYou's Provided Description:
"TrustYou CDP is the AI-powered guest data platform built for hospitality. It unifies profiles across systems to create a single source of truth, enabling smart segmentation, personalized communication, and automated marketing journeys. Hotels use it to boost guest retention, increase direct bookings, and reduce reliance on third-party platforms—securely and at scale."
FAQs
Capabilities
Golden Guest Profiles
Golden Guest Profiles
Unify guest data into secure, GDPR-compliant profiles by consolidating information across channels, providing clear insights to personalize experiences and predict bookings.
Centralize Consent Management
Centralize Consent Management
TrustYou CDP centralizes guest consent data across systems, ensuring your marketing stays compliant and personalized.
Segment Guest Data
Segment Guest Data
Build high-impact guest audiences in real time using profile data, preferences, booking behavior, and RFM insights. TrustYou CDP enables hotels to segment guests with precision so you can trigger personalized messaging, increase return bookings, and reduce OTA dependence.
Recapture OTA Guests with Smart Win-Backs
Recapture OTA Guests with Smart Win-Backs
TrustYou CDP helps you win back OTA guests by unlocking and activating their contact data post-stay. Automatically capture guest emails when available, build compliant profiles, and re-engage them with personalized campaigns that drive direct bookings.
Multi-Channel Audience Sync
Multi-Channel Audience Sync
Connect your guest segments to email, SMS, and WhatsApp platforms in real time to deliver personalized messages at scale. TrustYou CDP empowers hotels to run targeted marketing and transactional campaigns using the best-fit channels, without vendor lock-in.
Automate Guest Messaging
Automate Guest Messaging
TrustYou CDP lets you automate personalized guest communication from pre-booking to post-stay. Use ready-made templates for key touchpoints - confirmation, check-in, upsell, feedback, and more - and control when each message is sent. With AI-powered translation and real-time data sync, every guest receives the right message, in the right language, at the right time, no manual effort needed.
Track All Guest Communication in One Place
Track All Guest Communication in One Place
Gain full visibility into every message sent across the guest journey. TrustYou CDP’s Communication Log consolidates all transactional and marketing communication so you can monitor delivery status, review content, and resend messages if needed. Stay in control of outbound communication across email, SMS, and more, ensuring a consistent and transparent experience for both staff and guests.
ROI Dashboard
ROI Dashboard
Measure the real impact of your guest campaigns with TrustYou’s ROI Dashboard. Track booking behavior, channel performance, and OTA win-back in real time to understand what drives direct revenue. With clear insights into conversion and engagement, you can optimize messaging, improve targeting, and prove the value of every campaign without guesswork.
Real-time Connectivity
Real-time Connectivity
TrustYou CDP integrates in real time with your existing tech stack - PMS, CRM, marketing platforms, and more - to unify guest data across every source and destination. Eliminate silos, reduce manual work, and ensure consistent, up-to-date profiles for smarter targeting and personalized service. With one connected system, you can deliver seamless guest journeys without replacing the tools you already use.
Features
Marketing Automation
4/5 features
Template Builder
4/5 features
Guest Profiles
4/5 features
Segmentation
4/5 features
Privacy & Compliance
4/5 features
Data Management
4/5 features
Feedback & Surveys
4/5 features
Available Add-ons & Modules
CDP Browser Plugin for Real-Time Guest Insights
Hotel CRM & Email Marketing
Access rich guest profiles in one click—right from your browser. The TrustYou CDP Plugin works with any web-based PMS to surface unified guest data across properties, including stay history and preferences. It empowers your front desk to personalize service, speed up check-ins, and deliver better experiences without switching systems. No setup, no cost—just instant guest intelligence from the AI-powered platform trusted by hotel teams worldwide.
TrustYou Reviews Summary
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.8/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, TrustYou Customer Data Platform is the #5 most trending product in the Hotel CRM & Email Marketing category (out of 76) and the #128 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreTrustYou has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
TrustYou Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
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TrustYou Case Studies
How YHA Australia Turned Guest Feedback Into Operational and Capital Decisions Across 18 Properties
Elevating Luxury: Mandarin Oriental's Strategic Partnership with TrustYou for Global Guest Experience Optimization
Boston (United States)
BATIQA Hotels established an internal target Performance Score of 92 and, within a year, exceeded expectations by attaining a score of nearly 94.
Bandar Lampung (Indonesia)
The Positive Influence of Reviews on Revenue
Landau in der Pfalz (Germany)
JHL Collections Sees Significant Score Increases Since Implementing TrustYou
Curug Sangereng (Indonesia)
Chroma Hospitality’s Focus on Guest Satisfaction
Malay (Visayas)
How Servigroup Hoteles Increased Their Scores with TrustYou
Peniscola (Spain)
References
"Finally, no more data silos! We gain a unified view of our guests and the ability to create targeted audiences quickly to enhance our marketing campaigns effectively."
Céline Mamane
Head of Digital Marketing @
MEININGER Hotel Berlin Hauptbahnhof
"TrustYou Guest Messaging allows us to place more emphasis on guest experience. We are able to increase real-time engagement with our guests and respond to incoming requests faster, like late check-outs and additional amenities. If guests are traveling for their anniversary, we can offer suite upgrades that also generate more revenue for us. We are experimenting with different messages and guests seem to love the personalized experience."
Kathryn Carling
Hotel Manager @
Abode Narrabundah
"Speaking for all 16 MEININGER Hotels, we are impressed by the great success we have achieved within a very short period of time using TrustYou Stars. The numbers are not only convincing, but we have the basis to improve operations. Knowing how our guests feel is vital to maintain our legendary Meininger atmosphere."
Eric Van Dijk
Managing Director @
MEININGER Hotel Berlin Hauptbahnhof
"We use TrustYou’s data points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring deficiencies and to maintain high quality service levels. Due to a detailed comp set analysis, we also can account for our top competitors and be one step ahead at all times."
Selim Imre
Rooms Division Manager @
Aska River Suites
"Google is an essential part of the booking process, so we were looking to increase the volume of review content on the platform. TrustYou Stars has allowed us to gain significantly more reviews on Google, and we have also seen an improvement in review scores which helps travelers to find our hotels and convinces them to book with Ayres over our competition.<br /><br />"
Shanna Davis
Marketing Manager @
Ayres Hotel Costa Mesa - Newport Beach
"Getting positive feedback from guests is great and it reinforces our of our constant improvement. If we receive praises regarding one particular service, we keep working on that service, to make it even better."
Tetsuya Nakashima
Facilities Management Division Manager @
Namba Oriental Hotel
"Displaying TrustScores and Meta-Reviews on our website and thereby enabling Rich Snippets has shown incredible results. We observed an immediate 10% increase in “ organic revenue coming from an improved conversion rate as well as an increase in traffic. In part we were able to migrate paid to organic traffic helping us to free marketing budget for other performance campaigns. On the other hand, now www.nh-hotels.com is positioned in Google as the web that is considering more reviews than any other website which is helping us to generate incremental traffic."
Stephan Keschelis
Vice President E-Commerce & Digital Transformation @
NH Collection Munchen Bavaria
"Direct, fast communication and problem-solving is the key to a satisfied and happy guest, which can, in turn, result in good reviews and a loyal customer. Since our hotel is designed to appeal to a young and tech-savvy clientele, Amazon Echo seemed like the perfect match to receive guest requests from the room. Since we were already using TrustYou’s effective messaging tool and dashboard for direct guest communication, the combination of the two was the next logical step."
Jim Harness
General Manager @
ACME Hotel Company
"Google is an essential part of the booking process, so we were looking to increase the volume of review content on the platform. TrustYou Stars has allowed us to gain significantly more reviews on Google, and we have also seen an improvement in review scores which helps travelers to find our hotels and convinces them to book with Ayres over our competition."
Shanna Davis
Marketing Manager @
Ayres Hotel Costa Mesa - Newport Beach
"We use TrustYou’s data points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring deficiencies and to maintain high quality service levels.. Due to a detailed comp set analysis, we also can account for our top competitors and be one step ahead at all times."
Selim Imre
Rooms Division Manager @
Aska Hotels Sun Queen Beach
Featured Customers
More Products by TrustYou
Hotelier Rating
Looking for specific info?
10
Outstanding, hassle-free support — but fake reviews still need handling
Manager & Host from 75-99 room Extended Stay & Serviced Apartment in Disentis (Switzerland)
Verified
2 days ago
The service provided by the TrustYou team—especially Hajnal Barta—is outstanding and hassle-free. Providing fast and reliable assistance is always their top priority. I look forward to working with a partner like this.
Switzerland
Switzerland
Manager & Host
Mid-Sized Hotel
9
Varied responses that fit the rating — but need more empathy
Director of Quality from 200 to 499 room Luxury Hotel in Hong Kong (China)
Verified
5 days ago
Response is pertaining to the situation mentioned by the guests based on the overall rating. Words and descriptors do change when responses are handled continuously to provide a variety of responses.
China
China
Director of Quality
Large Hotel
10
Quick assistance and helpful support — reporting needs more depth
Director of Guest Relations from 500+ room Boutique in Nabq Bay (Egypt)
Verified
6 days ago
Very quick assistance and appropriate solutions. Ioana is extremely helpful and very cooperative in any type of requests and inquiries.
Egypt
Egypt
Director of Guest Relations
X-Large Hotel
10
Helpful setup support that makes onboarding easy
Team Lead from 200 to 499 room Airport/Conference Hotel in Mumbai (India)
Verified
6 days ago
The way TrustYou Team supports for everything - Windiya, Jonathan, Deon Madeline. They have been super helpful during setup modules and managed very efficiently.
India
India
Team Lead
Large Hotel
10
Easy to use with excellent sales support — reports could be simpler
SVP Business Development & Operations from 500+ room Branded Hotel in Bangkok (Thailand)
Verified
7 days ago
The excellent sales support, the newly upgraded platform and the ease of use. Our ground-level team is also quite happy with it.
Thailand
Thailand
SVP Business Development & Operations
X-Large Hotel
10
Responsive support for monthly reports — but issues need proactive updates
Operations Manager from 75-99 room Resort in Anse Volbert (Seychelles)
Verified
12 days ago
I would like to commend Ms. Windiya for her excellent customer service and continued support. She has consistently demonstrated prompt responsiveness whenever we raise requests or require assistance with generating monthly reports. Her efficiency, professionalism, and willingness to assist have been greatly appreciated over time.
Seychelles
Seychelles
Operations Manager
Mid-Sized Hotel
8
Campanile Zwolle
Reception from 50-74 room City Center Hotel in Zwolle (Netherlands)
Verified
10 months ago
That people can put there experience on it it is easy to put on it and works nice to it.
Netherlands
Netherlands
Reception
Mid-Sized Hotel
6
Captures and consolidates data from various sources and various travellers
Feedback Coordinator from 50-74 room Branded Hotel in Ombika (Namibia)
Verified
10 months ago
- Convenience of tiles as they display & make it easy to access feedback.
- Variety of sources.
-T he Reviews page is a star!
- Review categorization and breakdown.
Namibia
Namibia
Feedback Coordinator
Mid-Sized Hotel
10
Reputation
Front desk from 100 to 199 room Bed & Breakfast & Inn in Ivry-sur-Seine (France)
Verified
10 months ago
TrustYou helps us to keep an eye on our online reputation without having to go to each of the OTAs one by one.
France
France
Front desk
Large Hotel
10
E-reputation and collecting customer reviews
Director from 50-74 room Boutique in Saran (France)
Verified
10 months ago
Monitor the quality of our services, develop action plans, and track overall and performance scores in real time.
France
France
Director
Mid-Sized Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
TrustYou makes it easy for hotels to collect, analyze, and act on guest feedback from multiple channels in one place, saving teams time with its intuitive system and automated review collection and AI-generated responses. With powerful AI-driven sentiment analysis, the platform delivers deep insights that help hotels enhance the guest experience. Its survey and messaging tools enable direct communication with guests before, during, and after their stay, strengthening engagement at every touchpoint. And by combining reputation management with marketing and CDP capabilities, TrustYou empowers hotels to transform guest feedback into loyalty, stronger relationships, and more direct bookings.
Showing all answers to: "What does this product or service do well?"
TrustYou makes it easy for hotels to collect, analyze, and act on guest feedback from multiple channels in one place, saving teams time with its intuitive system and automated review collection and AI-generated responses. With powerful AI-driven sentiment analysis, the platform delivers deep insights that help hotels enhance the guest experience. Its survey and messaging tools enable direct communication with guests before, during, and after their stay, strengthening engagement at every touchpoint. And by combining reputation management with marketing and CDP capabilities, TrustYou empowers hotels to transform guest feedback into loyalty, stronger relationships, and more direct bookings.
The system is intuitive and saves hotel teams time by automating review collection and response management with AI response. The platform’s AI-driven sentiment analysis provides deep insights that help hotels improve the guest experience.
As a PMS partner I’d say TrustYou centralizes multi-channel guest feedback (OTAs, surveys, social) into a single inbox and dashboard so hotels can see sentiment, trends and KPI impact quickly. Essentially you can get all guest reviews and scores in one place, clear dashboards and responsive support that make daily reputation management much easier.
TrustYou makes it easy for hotels to collect, analyze, and act on guest feedback from
multiple channels in one place.
● The platform’s AI-driven sentiment analysis provides deep insights that help hotels
improve the guest experience.
● TrustYou’s surveys and messaging tools empower hotels to communicate directly with
guests before, during, and after their stay.
● The integration of reputation management with marketing and CDP functions means
hotels can turn guest feedback into loyalty and direct bookings.
● The system is intuitive and saves hotel teams time by automating review collection and
response management with AI response.
TrustYou makes it easy for hotels to collect, analyze, and act on guest feedback from
multiple channels in one place.
● The platform’s AI-driven sentiment analysis provides deep insights that help hotels
improve the guest experience.
● TrustYou’s surveys and messaging tools empower hotels to communicate directly with
guests before, during, and after their stay.
● The integration of reputation management with marketing and CDP functions means
hotels can turn guest feedback into loyalty and direct bookings.
● The system is intuitive and saves hotel teams time by automating review collection and
response management with AI response.
Question:
What differentiates this product or service from the competition?
Answer:
TrustYou brings together reputation management, guest communication, and a CDP in one unified platform—while most competitors focus on only one of these areas. Its AI guest messaging agent enables hotels to manage guest requests 24/7, boosting efficiency without sacrificing the human touch. With a strong global presence and robust integrations, TrustYou scales easily for properties of any size, from boutique independents to major chains. Its advanced analytics and reporting deliver actionable insights rather than raw data, empowering hotel teams to make smarter, faster decisions. Backed by years of proven reliability and trusted support, TrustYou stands as a dependable partner in hospitality technology worldwide.
Showing all answers to: "What differentiates this product or service from the competition?"
TrustYou brings together reputation management, guest communication, and a CDP in one unified platform—while most competitors focus on only one of these areas. Its AI guest messaging agent enables hotels to manage guest requests 24/7, boosting efficiency without sacrificing the human touch. With a strong global presence and robust integrations, TrustYou scales easily for properties of any size, from boutique independents to major chains. Its advanced analytics and reporting deliver actionable insights rather than raw data, empowering hotel teams to make smarter, faster decisions. Backed by years of proven reliability and trusted support, TrustYou stands as a dependable partner in hospitality technology worldwide.
TrustYou has been a trusted partner in hospitality tech for years, with a strong reputation for reliability and support. The analytics and reporting tools provide actionable insights, not just raw data, which helps hotel teams make smarter decisions.
TrustYou positions itself as an “AI-first” hospitality platform combining a Customer Experience Platform, Customer Data Platform and AI Agents so they are not just a review aggregator. They also differentiate due to their scale with a high volume of review sources.
TrustYou combines reputation management, guest communication, and a CDP —
most competitors only cover one of these areas.
● Its AI guest messaging agent allows hotels to handle requests 24/7, improving
efficiency without losing the human touch.
● TrustYou’s global presence and integrations make it scalable for hotels of all sizes,
from independents to large chains.
● The analytics and reporting tools provide actionable insights, not just raw data, which
helps hotel teams make smarter decisions.
● TrustYou has been a trusted partner in hospitality tech for years, with a strong reputation
for reliability and support.
TrustYou combines reputation management, guest communication, and a CDP —
most competitors only cover one of these areas.
● Its AI guest messaging agent allows hotels to handle requests 24/7, improving
efficiency without losing the human touch.
● TrustYou’s global presence and integrations make it scalable for hotels of all sizes,
from independents to large chains.
● The analytics and reporting tools provide actionable insights, not just raw data, which
helps hotel teams make smarter decisions.
● TrustYou has been a trusted partner in hospitality tech for years, with a strong reputation
for reliability and support.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Guest experience is now directly tied to revenue, making strong reputation management more essential than ever. TrustYou goes beyond simple review collection — it’s a strategic solution that drives loyalty and boosts direct bookings. For teams that are already stretched thin, its automation and AI tools save valuable time while actually improving guest satisfaction. The more you use the platform across surveying, messaging, and reputation features, the more value you unlock. With quick adoption and seamless integration into existing hotel systems, hotels can see fast ROI and start benefiting almost immediately.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Guest experience is now directly tied to revenue, making strong reputation management more essential than ever. TrustYou goes beyond simple review collection — it’s a strategic solution that drives loyalty and boosts direct bookings. For teams that are already stretched thin, its automation and AI tools save valuable time while actually improving guest satisfaction. The more you use the platform across surveying, messaging, and reputation features, the more value you unlock. With quick adoption and seamless integration into existing hotel systems, hotels can see fast ROI and start benefiting almost immediately.
Adoption is quick, and the platform integrates well with existing hotel systems, so ROI is fast, also the more you use the platform across surveying, messaging, and reputation, the more value you’ll unlock.
If you’re evaluating TrustYou, plan to map which data flows you need from your PMS and channel stack up front (review sources, reservation metadata, guest records, languages). One of TrustYou’s strength is its unified data plus AI layer.
Guest experience is now directly tied to revenue — don’t underestimate the power of
reputation management.
● If your team is stretched thin, TrustYou’s automation and AI tools will save time while
improving guest satisfaction.
● The more you use the platform across surveying, messaging, and reputation, the
more value you’ll unlock.
● TrustYou is not just a tool for collecting reviews — it’s a strategic solution that drives
loyalty and direct bookings.
● Adoption is quick, and the platform integrates well with existing hotel systems, so ROI is
fast.
Guest experience is now directly tied to revenue — don’t underestimate the power of
reputation management.
● If your team is stretched thin, TrustYou’s automation and AI tools will save time while
improving guest satisfaction.
● The more you use the platform across surveying, messaging, and reputation, the
more value you’ll unlock.
● TrustYou is not just a tool for collecting reviews — it’s a strategic solution that drives
loyalty and direct bookings.
● Adoption is quick, and the platform integrates well with existing hotel systems, so ROI is
fast.
+ 4
recommend
Recommended by
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Director, Partnerships
@
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Krystal De Anda
Senior Strategic Partnerships Manager
@
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Senior Strategic Partnerships Manager
@
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@
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Partner Associate
@
Mews
Are you a consultant or vendor that recommends TrustYou?
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TrustYou
7 months ago
TrustYou and HSMAI Europe Celebrate Strategic Partnership at Berlin Industry Gathering
TrustYou
10 months ago
The Ultimate Guide to Hospitality AI and learn how to turn every interaction into a 5-star experience.
TrustYou
10 months ago
Elevating Luxury: Mandarin Oriental's Strategic Partnership with TrustYou for Global Guest Experience Optimization
TrustYou
11 months ago
BATIQA Hotels established an internal target Performance Score of 92 and, within a year, exceeded expectations by attaining a score of nearly 94.
TrustYou
11 months ago
The Positive Influence of Reviews on Revenue
TrustYou
1 year ago
Summer 2025 Hotel Guest Experience Snapshot
TrustYou
1 year ago
TrustYou Accelerates the Always-Reply Future in Hospitality AI with Three Senior Hires
TrustYou
1 year ago
Why Customer Data Platforms Are Essential to the Future of Hotel Marketing
TrustYou
1 year ago
Why Hotel Reputation in 2025 Is Your Most Valuable Currency
TrustYou
1 year ago
TrustYou Introduces AI Agents Strengthening Its Position as top Hospitality AI Platform
TrustYou
2 years ago
JHL Collections Sees Significant Score Increases Since Implementing TrustYou
TrustYou
2 years ago
TrustYou Revolutionizes Guest Engagement With responseAI Solution
TrustYou
2 years ago
Chroma Hospitality’s Focus on Guest Satisfaction
TrustYou
2 years ago
How Servigroup Hoteles Increased Their Scores with TrustYou
TrustYou
3 years ago
TrustYou Completes Management Buyout, Splits from Recruit Group
TrustYou
4 years ago
TrustYou Introduces a New Era of Trust With Company Repositioning and a New Approach to Customer Relationships
TrustYou
6 years ago
Tried and True Strategies for Post-Stay Surveys: How to Collect More Positive Guest Feedback
TrustYou Integrations
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TrustYou has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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