Cendyn CRM
4.7 (13 REVIEWS)
HT Score
0 out of 100
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Carmen, Tiago, Miguel + 16 more experts recommend Cendyn
Read RecommendationsCendyn CRM
Unranked in Hotel CRM & Email Marketing
Drive direct bookings, elevate guest connections, and maximize profitability
89% recommended by 259 hotels
Hyatt, Virgin, Onyx Hospitality Group & 256 others
What is Cendyn?
Founded in 1996 | Headquarters in Boca Raton (United States) | 570 employees
Cendyn CRM is a Customer Relationship Management system specifically designed for the hospitality industry. This robust platform is invaluable for driving direct bookings and elevating guest connections, thereby maximizing profitability. With Cendyn CRM, engage guests through various digital marketing channels like Meta, Google, and Metasearch, ensuring a strategic and consistent approach by leveraging audiences across email, SMS, WhatsApp, Facebook, and more. It consolidates data into a single source, powered by a Customer Data Platform (CDP), harmonizing information for unified marketing consent and brand compliance, making it an indispensable tool for enhancing guest relationships and building brand awareness.
Capabilities
Unified Guest Profile & CDP
Unified Guest Profile & CDP
Cendyn CRM focuses on data-driven insights, calculating guest lifetime value transparently, and seamlessly integrating guest data from multiple sources to provide a single source of truth. With 200+ integrations, it empowers you to control your data and deliver exceptional customer experiences. Say goodbye to developer dependencies and hello to lasting guest connections.
Marketing Automation
Marketing Automation
Cendyn CRM redefines guest engagement via seamless two-way communication through email, SMS, WhatsApp, and social media. With our Journey Builder, effortlessly enhance the entire guest journey from pre- to post-stay, streamline processes, and boost direct reservations. Unlock audience incentives with Booking Engine Coupons, create captivating, high-conversion Landing Pages, and simplify campaign management.
Segmentation
Segmentation
Revolutionize your segmentation capabilities with Audience Builder. Precisely refine your data for engaged, personalized messaging. Customize audience segments using diverse criteria, keeping data current in real time. Tailor messages using dynamic content for remarkable conversion boosts and employ geolocation targeting to ensure timely interactions. Easily craft personalized customer journeys with 200+ filters and customizable events.
Dashboards and KPIs
Dashboards and KPIs
Our KPI Manager, Custom Dashboards, and Cross-portfolio Reporting empower you to take control of your ROI. Gain real-time insights into user and customer activities across your marketing efforts. Integrated seamlessly with essential hotel technologies, Cendyn CRM offers accurate, centralized data, enabling you to monitor bookings, revenue, guest histories, and commissions saved.
Sales CRM
Sales CRM
Effortlessly oversee your deal opportunities with precision using our cutting-edge sales CRM solution, designed specifically to cater to the distinct requirements of agencies and MICE (Meetings, Incentives, Conferences, and Exhibitions) professionals. Elevate your sales processes, enhance productivity, and accelerate deal closures with the power of Cendyn CRM.
Features
Marketing Automation
4/5 features
Template Builder
4/5 features
Guest Profiles
4/5 features
Segmentation
4/5 features
Privacy & Compliance
4/5 features
Data Management
4/5 features
Feedback & Surveys
4/5 features
Cendyn Reviews Summary
Ease of Use
3.8/5
Customer Support
4.5/5
ROI
4.7/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Cendyn CRM is the #5 most trending product in the Hotel CRM & Email Marketing category (out of 62) and the #181 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Cendyn Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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References
"Since we’ve partnered with Cendyn, we’ve doubled the size of our database. Cendyn has allowed us to really focus and grow our channel mix. We’ve exceeded our goals in the channels most profitable to us."
Josh Herman
Executive Director of Marketing & PR @
Fontainebleau Miami Beach
"Cendyn’s website and CMS services were instrumental in redefining Margaritaville Hotel & Resorts’ online visual identity and brand presence. Their teams really understand how to create an optimal web experience for guests while supporting multiple, complex properties."
Elyse Curtis
Vice President of Hospitality Marketing @
The Omni Grove Park Inn
"Revintel is great for us because it consolidates all of the data from different sources into one platform that we can run many different reports off of, that really assist us in making the right decisions."
Stephanie Wheeler
VP of Revenue Management @
The Boyd Gaming Corporation
"Cendyn is a great product for us. It really helps us figure out what our occupancy will be and what the demand looks like. We use Cendyn’s Guestrev product for our revenue management system. It’s a great dynamic system that looks at all of the different business demands and gives us a great forecast. From there, we’re really able to optimize and figure out the right pricing points and looking at their recommendations to optimize our business."
Stephanie Wheeler
VP of Revenue Management @
The Boyd Gaming Corporation
"Using Guestfolio CRM is simple, but the payoffs on how it improves guest communications and hotel insights have been massive."
Sabrina Donovan
Operations Manager @
Pacific Sands Beach Resort
"Using every element of Guestfolio CRM has enabled us to simplify the whole experience for the guest. It doesn’t just save time for us as a team, it is vital for the guest to improve their overall experience at Nita Lake Lodge."
Joleen Kenney
Operations Manager @
Nita Lake Lodge
"Guestrev had the types of reports we were looking for, including forecasting, on-the-books as well as historical. It's very difficult in the high-end luxury market to convince people to move into that daily rate market so we needed a solution that helps us with that process."
Mary Arcuri
Group Director of Reservations & Revenue @
Ocean House
"We have been using Pegasus Analytics for over a year and find it a great help to understand the key drivers influencing demand and revenue. It has helped our sales team in understanding the booking pattern of key clients, helping us in our 2019 rate and negotiation strategy."
Paul O'Connell
Sales & Marketing Manager @
Clayton Hotel Cork City
"We have used eProposal for so long now, it’s become second nature! It makes everything so much easier for the team. Everything auto-populates so is extremely fast to send out our proposals – the first electronic interaction is fast and seamless which works well for our customers."
Ibrahim Bashir
Assistant Director of Sales @
The Ritz-Carlton, Dubai International Financial Centre
"Partnering with Cendyn was an easy choice. The robust offering of services (eProposal, eMenus, eInsight and digital media) have armed our sales and marketing team with powerful selling tools. eProposal integrates seamlessly with CI/TY, allowing for the creation of highly personalized proposals in minutes, gaining more time to focus on revenue-generation. Plus, Cendyn’s communication suite with real-time alerts ensures no lead is forgotten."
Jason LaCkore
Director of Sales @
JW Marriott Miami Turnberry Resort & Spa
"I love eProposal. I recommend it to hoteliers and event planners responding to RFPs. It’s much easier to get our proposals to the top of the line. When responding to RFPs, speed is everything and eProposal saves us time and gives us the competitive edge."
Katrina Banzon
Complex Director of Sales @
Embassy Suites by Hilton Los Angeles International Airport North
"I’ve seen lots of companies run their marketing in a silo, but by using Cendyn's CRM and digital marketing services together, it allows us to really direct our efforts to what the data is telling us. We can spend our dollars on what is most effective. It takes the guesswork out of a lot of things. It’s so beneficial to have them integrated together."
Josh Herman
Director of PR & Marketing @
Fontainebleau Miami Beach
"With Cendyn, we see direct, bottom line improvement to our CRM efforts and ability to nurture a repeat client base. Cendyn has performed so quickly, especially in times of need. It’s been a great boom for us."
Ray DeJohn
Director of Sales & Marketing @
Hotel Granduca Austin
"“Our revenue management system is one of the primary factors behind our multi-year run of successes, there are other contributory factors, certainly, but the (guestrev) system clearly helps us support and execute on our strategies."
Jamie Pena
VP of Revenue Strategy & Global Distribution @
Omni Hotels & Resorts
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
Halei Young
Digital Marketing & Community Manager @
Beach Terrace Inn
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
Halei Young
Digital Marketing & Community Manager @
Beach Terrace Inn
"Since we’ve partnered with Cendyn, we’ve doubled the size of our database. Cendyn has allowed us to really focus and grow our channel mix. We’ve exceeded our goals in the channels most profitable to us."
Josh Herman
Executive Director of Marketing & PR @
Fontainebleau Miami Beach
"The training Cendyn provided was extremely helpful. Our trainer Cassandra did an outstanding job. She took the time to thoroughly answer questions and was very detailed throughout the entire experience. Our product service managers were wonderful, especially Debi. Her patience, ability to guide, assist and just being there to answer questions was fantastic!"
Alicia Favinger
Corporate Newmarket Systems Analyst, Report Specialist @
Valley Forge Casino Resort
"We are delighted with the functionality that Guestfolio offers and are excited with the ability to be able to track our return on investment, as well as being able to track and interact with our clients."
Leigh Jenkins
Sales & Marketing Director @
Chewton Glen Hotel & Spa
"As a Relais & Châteaux property, providing a high quality guest experience at Hotel Wailea is our number one priority. Guestfolio’s personal concierge has helped us anticipate guest needs before they arrive, their pre and post-stay emails have kept us in touch with our clientele, and their surveys have helped us raise our own service standards by providing quick and candid guest feedback."
Christy Stesky
Director of Marketing @
Hotel Wailea
"Guestfolio is always finding a way to make their product as user-friendly as possible for clients and we really appreciate how they are constantly innovating and evolving their product."
Angie Tran
Digital Marketing Manager @
Shangri-La Toronto
"I really love working with their team. Everyone from our account manager to the client support team, to the product specialists have just been a dream to work with. It's been like night and day in comparison to vendors that we've worked with previously in a similar space."
Eric Gooden
Marketing Manager @
Solara Resort - Bellstar Hotels & Resorts
"In my previous roles, I worked at several brand hotels. While I received a lot of support, there was a sacrifice or lack of flexibility and creativity. However, with Travel Tripper (now Pegasus), these are all turned into opportunities — instead of adjusting myself to follow the brand's cookie-cutter rules, I’m able to talk to my CRS manager as well as the digital agency team to brainstorm and implement our ideas. So I’m very excited about the fact that I have the flexibility and expert support from their team to make things happen."
Michelle Mu
Director of Revenue & Distribution @
Refinery Hotel
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
Halei Young
Digital Marketing & Community Manager @
Beach Terrace Inn
"I'm on my ninth year here [at Beach Terrace Inn] and we've been through several digital marketing companies through the process. I have found Travel Tripper's folks to be by far the most innovative...With some of our previous companies, I really felt like we were just an account that they handled. With Travel Tripper, I feel very much that they're invested in our success."
Renier Milan
Vice President of Hotels @
Tobo Investments
"I really love working with their team. Everyone from our account manager to the client support team, to the product specialists have just been a dream to work with. It's been like night and day in comparison to vendors that we've worked with previously in a similar space."
Eric Gooden
Marketing Manager @
Solara Resort - Bellstar Hotels & Resorts
"In my previous roles, I worked at several brand hotels. While I received a lot of support, there was a sacrifice or lack of flexibility and creativity. However, with Travel Tripper (now Pegasus), these are all turned into opportunities — instead of adjusting myself to follow the brand's cookie-cutter rules, I’m able to talk to my CRS manager as well as the digital agency team to brainstorm and implement our ideas. So I’m very excited about the fact that I have the flexibility and expert support from their team to make things happen."
Michelle Mu
Director of Revenue & Distribution @
Refinery Hotel
"As a market intelligence tool, revcaster gives us a better understanding of a hotel’s competitive set and how we should price position ourselves."
Stefan Wolf
Senior VP, Revenue & Distribution Strategy @
The Posh Phaya Thai
"After a hiccup-free implementation process, we found grouprev to be extremely user-friendly, and saw immediate results."
Kyle Yarbrough
Revenue Manager @
The Hotel at Auburn University & Dixon Conference Center
"It is extremely valuable to us to have one comprehensive platform pulling data company-wide so that we can have a consistent, single source of truth for each property"
Kathleen Cullen
SVP of Revenue and Distribution @
Two Roads Hospitality
Featured Customers
Popularity by Segment
Size
31 | X-Small (1-9 room)
8 | Small (10-24 room)
58 | Medium (25-74 room)
94 | Large (75-199 room)
112 | X-Large (200+ room)
Country
197 | United States of America
14 | France
9 | Canada
9 | Spain
8 | United Kingdom
5 | Italy
5 | South Africa
4 | Ireland
4 | Australia
4 | India
3 | United Arab Emirates
3 | Bahrain
3 | Mexico
2 | Saudi Arabia
2 | Denmark
2 | Switzerland
2 | New Zealand
1 | Malaysia
1 | Bulgaria
1 | Singapore
1 | Sweden
1 | Greece
1 | Cyprus
1 | Bermuda
1 | Morocco
1 | Kenya
1 | Norway
1 | Belgium
1 | Japan
1 | Ghana
1 | Korea, South
1 | Qatar
1 | Germany
1 | Colombia
1 | Myanmar
Type
142 | Boutiques
141 | Resorts
121 | Luxury Hotels
95 | City Center Hotels
84 | Bed & Breakfast & Inns
84 | Branded Hotels
64 | Airport/Conference Hotels
61 | Limited Service & Budget Hotels
41 | Casinos
20 | Extended Stay & Serviced Apartments
13 | Vacation Rentals & Villas
9 | Hostels
9 | RV Parks & Campgrounds
8 | Motels
Region
209 | North America
51 | Europe
12 | Asia Pacific
8 | Africa
6 | Oceania
6 | Middle East
1 | South America
1 | Central America
Category
166 | Hotel Reservations Systems
144 | Booking Engine
52 | Digital Marketing Agencies
35 | Revenue Management Systems
22 | Hotel Rate Parity
18 | Business Intelligence
18 | Hotel Metasearch Management Software
13 | Hotel CRM & Email Marketing
11 | RFPs & Proposal Management Software
5 | Website Design
4 | Event Management Software
More Products by Cendyn
Hotelier Rating
Looking for specific info?
8
System training and email marketing.
Marketing Exec from 100 to 199 room City Center Hotel in London (United Kingdom)
Verified
1 months ago
Great for the newsletters. Ease of use for different templates fora range of campaigns. Training was insightful to understand the system.
United Kingdom
United Kingdom
Marketing Exec
Large Hotel
9
Extremely satisfactory experience
CRM Manager from 500+ room Boutique in Benidorm (Spain)
Verified
1 months ago
What stands out most about Cendyn is its exceptional usability, which makes it extremely easy to navigate and take advantage of its features. The platform allows the creation of personalized templates, which has saved us time and improved the consistency and quality of our campaigns.
Spain
Spain
CRM Manager
X-Large Hotel
9
Helpful tech support
Marketing Executive from 50-74 room Boutique in London (United Kingdom)
Verified
2 months ago
Sumit was very helpful running through my queries with me and took the time to make sure I understood everything clearly.
United Kingdom
United Kingdom
Marketing Executive
Medium Hotel
10
Very effective!
Digital Marketing Manager from 50-74 room Bed & Breakfast & Inn in Marrakesh (Morocco)
Verified
2 months ago
Sumit was very responsive and proactive. It's always nice to have an efficient real person instead of a robot. Especially since the platform is supposed to be user-friendly, which is not really the case.
Morocco
Morocco
Digital Marketing Manager
Medium Hotel
10
Pulling subscribers report and building an audience
Marketing Coordinator from 75-99 room Bed & Breakfast & Inn in St. Michaels (United States of America)
Verified
3 months ago
Sumit was very quick to help and jump on a call to walk me through the steps answering my questions! Also followed up with a step by step of what we went over :)
United States of America
United States of America
Marketing Coordinator
Large Hotel
10
Review customer support
Director of Quality from 75-99 room Boutique in Thessaloniki (Greece)
Verified
3 months ago
I am very satisfied with the services received by the vendor. He was very helpful. Prompt replies always to the point .
Greece
Greece
Director of Quality
Large Hotel
10
Campaign Audience Builder
Marketing Manager from 1 to 4 room Airport/Conference Hotel in Orlando (United States of America)
Verified
4 months ago
Sumit is always available to help me and makes time to get on a call me with to make sure I understand the instructions he has given me. He's always very professional.
United States of America
United States of America
Marketing Manager
X-Small Hotel
10
New Hotel Support
Area Director of Revenue from 1 to 4 room Boutique in Las Vegas (United States of America)
Verified
9 months ago
We had a brand new hotel opening in November 2023 and the support team at Pegasus was very helpful and quick to respond to all of my questions. I was unfamiliar with much of the process so I appreciated the support.
United States of America
United States of America
Area Director of Revenue
X-Small Hotel
10
User friendly CRS/CRM
Complex Revenue Analyst from 100 to 199 room Bed & Breakfast & Inn in New York City (United States of America)
Verified
10 months ago
I would say I enjoy how straightforward the booking engine is. It does what it says and it's pretty self explanatory.
United States of America
United States of America
Complex Revenue Analyst
Large Hotel
10
Very Effective and User Friendly Booking Engine
Revenue Analyst from 200 to 499 room Resort in Kennebunkport (United States of America)
Verified
10 months ago
Very pleased with how easy it is to use the booking engine and the very prompt service and assistance one receives from Ray and his team if ever in need.
United States of America
United States of America
Revenue Analyst
X-Large Hotel
- 1
- 2
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
We have been partnering with Cendyn for many years, their CRS powers many of our customers and plugs seamlessly into our hotel commerce platform that specialises in distribution. With the recent merge, Cendyn offers an even deeper portfolio including a top-notch CRM which means their customers are cared for in all aspects of distribution and marketing.
Showing all answers to: "What does this product or service do well?"
We have been partnering with Cendyn for many years, their CRS powers many of our customers and plugs seamlessly into our hotel commerce platform that specialises in distribution. With the recent merge, Cendyn offers an even deeper portfolio including a top-notch CRM which means their customers are cared for in all aspects of distribution and marketing.
As a dedicated tech partner for the CRM solution tailored to the unique needs of the hotel industry, I am pleased to provide a comprehensive recommendation highlighting the product's exceptional strengths and capabilities.
The CRM product excels in numerous aspects, proving to be an invaluable asset for hotels seeking to elevate their guest experiences and streamline their operations. One of the standout features of this solution is its unmatched ability to centralize and manage guest data. Through intuitive interfaces and seamless integration with various hotel systems, it empowers establishments to maintain a comprehensive guest profile repository. This, in turn, enables personalized services, anticipating guest preferences and needs for an enhanced stay.
Furthermore, the product seamlessly addresses the hotel industry's intricate booking and reservation processes. Its robust reservation management tools allow hotels to efficiently handle bookings, room assignments, and modifications, ensuring a smooth check-in and check-out process. This not only optimizes guest satisfaction but also boosts operational efficiency, reducing manual errors and delays.
In the realm of marketing and guest engagement, the CRM solution truly shines. Its advanced analytics capabilities provide deep insights into guest behavior and preferences, enabling hotels to tailor marketing campaigns and loyalty programs effectively. The product's automated communication features, including personalized emails and notifications, foster guest engagement even before their arrival, creating a sense of anticipation and building lasting relationships.
In conclusion, the CRM solution designed for the hotel industry demonstrates excellence across guest data management, reservation processes, marketing, and customer support. Its capacity to enhance guest experiences while optimizing hotel operations positions it as a must-have tool for hotels seeking to thrive in a competitive market. With its user-friendly interfaces, adaptability, and dedication to innovation, this CRM product truly stands out as a game-changer for the hospitality sector.
PUSHTech's Hotel CRM & Marketing Automation is a game-changer in the hotel industry. It truly excels in several aspects. Firstly, the platform offers a centralized database, seamlessly integrating data from various hotel software tools like PMS, reservation engines, loyalty programs, and more. This enables hoteliers to have a comprehensive view of their customers, leading to improved customer loyalty and personalized experiences. Secondly, the guest journey automation feature is fantastic. From pre-arrival to post-stay, the platform automates communications via email, SMS, web, and push notifications, reducing manual effort and optimizing guest relationship management. This not only enhances guest satisfaction but also increases direct reservations. Lastly, the platform's user-friendliness is commendable, making it easy for hotel teams to manage campaigns and create beautiful email newsletters effortlessly.
Their tools allow the hotels to successfully segment and leverage their first party data, offering a personalised experience through the entire customer journey with the ultimate goal of increasing direct bookings and guest loyalty.
The great value of PUSHTech's CRM is that it is specially designed to be aggregated in the hotel technology ecosystem. The connectivity with the platform works smoothly, without interruptions. It allows advanced and specialized segmentations for hotel casuistry and integrates in real time its statistics with the data collected through our Social WiFi.
In addition, it offers the functionality to automatically exclude from future email marketing campaigns those customers who have already booked in the last 3, 6, 9 or 12 months.
All this makes possible a better knowledge of customers, centralizing information and guest profiles and acting as a CDP. Undoubtedly, the best hotel CRM we know, with more than 200 integrations available. A basic tool for the disintermediation of reservations.
Question:
What differentiates this product or service from the competition?
Answer:
As Cendyn and their best in class CRM have merged with Pegasus and Travel Tripper, their customer base gets market leading technology across the board, from CRM to CRS to BE. This fits perfectly with SiteMinder's world largest hotel commerce platform and offers Cendyn's hotel customers the opportunity to get best in breed solution across the board.
Showing all answers to: "What differentiates this product or service from the competition?"
As Cendyn and their best in class CRM have merged with Pegasus and Travel Tripper, their customer base gets market leading technology across the board, from CRM to CRS to BE. This fits perfectly with SiteMinder's world largest hotel commerce platform and offers Cendyn's hotel customers the opportunity to get best in breed solution across the board.
The CRM's versatility is worth highlighting as well. It caters to a spectrum of hotel types and sizes, adapting its features to accommodate boutique inns, luxury resorts, and everything in between. Its modular design allows for easy customization, ensuring that the product aligns seamlessly with each hotel's unique operational workflows and branding.
Lastly, the product's commitment to continuous innovation and customer support stands out. Regular updates and enhancements based on industry trends and feedback demonstrate its dedication to staying ahead of the curve. The responsive customer support team further reinforces the product's reliability, providing timely assistance and resolving queries to ensure uninterrupted operations.
What sets PUSHTech's Hotel CRM & Marketing Automation apart from the competition is its comprehensive approach to customer data integration. With APIs, SDKs, and Webhooks, the platform unifies various customer databases, ensuring all valuable information is available in one place. This means hotels can harness rich data for precise audience segmentation and personalization. By leveraging reservation data, buying behaviour, and contact details, hotels can create highly targeted campaigns, delivering personalized experiences that resonate with individual guests. Additionally, PUSHTech frees marketing teams from software engineers' dependency, giving them full control over technology-driven campaigns and actions. The measurable ROI ranging from x10 to x70+ is another remarkable aspect. By disintermediating bookings from OTAs to the direct channel and optimizing direct new bookings, the platform significantly boosts business income. With its focus on simplicity, affordability, and effective communication across multiple channels, PUSHTech emerges as a true partner for hotels, empowering them to build strong customer relationships, enhance competitiveness, and simplify the complexities of technology
The capacity to seamlessly integrate their platform within the tech ecosystem from the hotel (from booking engines and PMS's to Digital advertising platform), allowing them to take control of their client data from an organised central database.
As a differential value, it positively surprises the possible generation of fields and categories for data collection, making it tailored to each client. It allows the enrichment and consolidation of PMS data in an automated way, while detecting duplicate users. It also allows the tracking of sales per user thanks to the integration script with the booking engine. As a result, it is possible to analyze the savings in commissions by obtaining reports on the bookings of repeat customers. In addition, it offers the possibility of launching unlimited email marketing campaigns. An ideal solution to exponentially increase direct bookings within the hotel sector.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Its all great products but some of them require expertise and in depth training so I would advise my customers to really familiarise themselves with the product capabilities so they can get the most out of the product suite.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Its all great products but some of them require expertise and in depth training so I would advise my customers to really familiarise themselves with the product capabilities so they can get the most out of the product suite.
Having had the privilege of working closely with this exceptional CRM solution tailored for the hotel industry, I am thrilled to offer a piece of advice to any discerning hotelier who is contemplating the integration of this product into their operations.
My recommendation is straightforward yet profound: Embrace the transformative potential of data-driven decision-making. As you consider adopting this CRM solution, recognize the invaluable insights it offers into guest preferences, behaviors, and market trends. By leveraging the wealth of data this product gathers and analyzes, you can tailor your services to exceed guest expectations and enhance operational efficiency.
In a competitive landscape where personalization is paramount, my advice is to fully harness the power of guest profiles and analytics. By comprehending your guests on a deeper level, you can anticipate their needs, offer tailored recommendations, and provide memorable experiences that foster loyalty. This CRM's ability to consolidate and analyze guest data is a cornerstone of its strength – use it to your advantage.
Moreover, recognize that successful implementation is a collaborative effort. Engage your team in exploring the features and functionalities of the CRM, and encourage them to embrace the new possibilities it brings. By fostering a culture of adaptability and ongoing learning, you ensure that your staff maximizes the benefits of this solution, ultimately reflecting positively on guest satisfaction.
In the ever-evolving hospitality landscape, my advice is to view this CRM not merely as a technology but as a strategic partner. Stay curious and open-minded about its capabilities, and actively seek ways to integrate it into every facet of your operations, from reservations to guest engagement to marketing. As you do so, you'll discover how it can empower your hotel to stand out, enhance guest experiences, and drive growth.
In conclusion, the advice I offer to fellow hot
As a former hotel chain marketing director, I highly recommend thoroughly assessing your hotel's specific needs and technological ecosystem before implementing PUSHTech's platform. Understanding how this solution integrates with your existing systems, unifies data, and aligns with your marketing strategies is crucial. Take advantage of their dedicated success and support teams to ensure a smooth onboarding process and ongoing assistance. This way, you can maximize the benefits of PUSHTech, enhance guest experiences, and boost direct reservations and operational efficiencies for your hotel.
The hotel marketeers need to be mindful that the cookieless future when 3rd party cookies will be deprecated is around the corner. That means that existing Digital Marketing Strategies will have to be revamped.
Leveraging 1st party data is the way to go and what your customers are demanding. Having a robust solution like Pusthech will ease the way about how you take control of the database, segment it and use it to create those personalised experiences and increase direct sales and customer loyalty.
I would simply say try it out to see how it works. It is a CRM specialized in the hotel industry and oriented to offer an excellent user experience. Because they know the industry inside out, its functionalities are aligned with the marketing, loyalty and direct bookings strategy.
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Principal - Partnerships
@
Oracle Hospitality
Liz Brucker
Manager, Oracle Hospitality Product Management
@
Oracle Hospitality
Holly Zoba
Principal
@
Scout Simply
Tom Buttigieg
Head partnerships
@
RMS Cloud
Nikolay Lazarov
Integraton Manager
@
Clock Software
Reid Webster
SVP Partnerships
@
LaaSie.ai
James Nannos
Global Partnerships & Channel Manager
@
OTA Insight
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Posts
Cendyn
2 weeks ago
Cendyn names Jeffrey A. Cross new Chief Financial Officer
Cendyn
1 month ago
Cendyn Launches Product Learning Center To Advance Hoteliers’ Commercial Success
Cendyn
2 months ago
Cendyn and Glowing Integration Redefines Omnichannel Messaging for Hotels
Cendyn
4 months ago
Cendyn Boosts Hoteliers’ Search Advertising Campaigns With New Google Integration
Cendyn
6 months ago
Hotel Revenue Growth Spearheads Cendyn’s Repositioning
Cendyn
7 months ago
The metasearch 101 route
Cendyn
7 months ago
Email deliverability guide for hoteliers
Cendyn
10 months ago
Cendyn Doubles Down on the Future of CRM with Strategic Acquisition of PUSHTech
Cendyn
1 year ago
Cendyn Reinforces Commitment to Driving Profitable Revenue Through WIHP Acquisition
Cendyn
1 year ago
TIME Hotels leverages Cendyn's integrated product suite to transform the guest experience
Cendyn
1 year ago
Top design trends for casino websites
Cendyn
1 year ago
What hoteliers need to know about the end of Universal Analytics and the switch to Google Analytics 4
Cendyn
1 year ago
eCommerce trends shaping today’s guest expectations
Cendyn
1 year ago
Why the CRS should be the source of truth for rate management
Cendyn
1 year ago
Top tips for helping your hotel stand out this wedding season
Cendyn
1 year ago
Rotana leverages Cendyn CRS to drive loyalty and demand across their distribution channels
Cendyn
1 year ago
Cendyn Announces Senior Leadership Team Expansion
Cendyn
1 year ago
A Guide to Driving Conversions on Your Website
Cendyn
1 year ago
How to Win Direct Bookings from Metasearch
Cendyn
1 year ago
Top Tactics to Drive Direct Bookings
Cendyn
1 year ago
Cendyn Launches eInsight Sales, The First Fully Integrated Sales & Marketing CRM Platform for Hospitality
Cendyn
1 year ago
7 Ways Casinos Can Leverage Digital Marketing to Drive Demand
Cendyn
1 year ago
Website Design and UX Trends for 2023
Cendyn
1 year ago
Rethinking the Hotel Tech Stack for Revenue Optimization
Cendyn
1 year ago
Sarova Hotels and Resorts, Kenya selects Cendyn’s streamlined technology ecosystem
Cendyn
1 year ago
Rethink Your Casino Revenue Strategy for a Total Revenue World
Cendyn
1 year ago
SEO VS. SEM: Fundamentals of Search Engine Optimization and Marketing
Cendyn
1 year ago
Hotel operator's checklist to master flawless check-in
Cendyn
1 year ago
Guestrev is Getting a Makeover
Cendyn
2 years ago
Hotelier's Guide to Navigating Group Sales
Cendyn
2 years ago
Mastering Revenue Management With a Reduced Workforce
Cendyn
2 years ago
Hotel Website Personalization Tactics to Boost Direct Bookings
Cendyn
2 years ago
How to Revolutionize Hotel Operations with a Customer Data Platform
Cendyn
2 years ago
Four Ways to Use a Customer Data Platform at Your Hotel
Cendyn
2 years ago
The Complete Revenue Management Playbook for Casinos
Cendyn
2 years ago
The Ultimate Guide to Conquering the 2023 Hotel Budgeting Season
Cendyn
2 years ago
Digital Advertising Tips & Tricks for Your Hotel
Cendyn
2 years ago
Supercharge Your Hotel's Digital Marketing with CRM Data
Cendyn
2 years ago
7 Ways to Boost SEO Results for Your Hotel
Cendyn
2 years ago
Cendyn Announces Acquisition of digitalhotelier
Cendyn
2 years ago
Cendyn Names Subhobroto Biswas Managing Director & General Manager of India
Cendyn
2 years ago
Cendyn Announces Partnership with OpenTable to Integrate Hotel Reservation and Dining Data into a Unified Guest Profile
Cendyn
2 years ago
Top RMS Reports Every Hotel Revenue Manager needs to know
Cendyn
2 years ago
Cendyn Launches the Cendyn Hospitality Cloud for Hoteliers Looking to Drive Direct Bookings
Cendyn
2 years ago
6 Easy Ways to Spruce Up Your Hotel’s Website
Cendyn
2 years ago
7 Smart Ways to Generate Non-Room Revenue and Boost Loyalty
Cendyn
2 years ago
Cendyn and Pegasus Complete Merger
Cendyn
2 years ago
Cendyn and Pegasus to Merge
Cendyn
3 years ago
Coco Collection Selects Cendyn to Power their CRM and Loyalty Programs
Cendyn
3 years ago
Worldline Partners with Cendyn to Enhance Online Payment Capabilities in the Hospitality Industry
Cendyn
3 years ago
Cendyn Partners with Oaky to Create an Unparalleled Experience for Hotel Guests
Cendyn
3 years ago
NextGuest Merges with Cendyn - Creates the Largest Scalable CRM & Digital Marketing Provider for the Hospitality Industry
Cendyn
3 years ago
Cendyn Announces Next-Generation Customer Data Platform, Starling
Cendyn
3 years ago
10 New Creative Room Types to Boost Revenue
Cendyn
3 years ago
Audiences: The Most Powerful Segmentation in Hospitality
Cendyn Integrations
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Support
Unverified
Cendyn has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2024
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