Compare Reputation Manager (by Customer Alliance) vs FornovaEC (E-Commerce Optimizer) vs Revinate (Reputation)

Customer Alliance

Reputation Manager (by Customer Alliance)

53 reviews
Fornova

FornovaEC (E-Commerce Optimizer)

4 reviews
Revinate

Revinate (Reputation)

148 reviews

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Compare Reputation Manager (by Customer Alliance) vs FornovaEC (E-Commerce Optimizer) vs Revinate (Reputation)

Reputation Management vendor comparison between Reputation Manager (by Customer Alliance) vs FornovaEC (E-Commerce Optimizer) vs Revinate (Reputation). Find out which Reputation Management is right for you based on realtime data from 205 verified hotelier reviews across 53 countries.

Customer Alliance

Customer Alliance

Ranked 5 (out of 55)

4.7
53 reviews
View profile
Fornova

Fornova

Ranked 14 (out of 26)

4.9
4 reviews
View profile
Revinate

Revinate

Ranked 4 (out of 55)

4.5
148 reviews
View profile

Ratings Summary

HT Score

Reputation Manager (by Customer Alliance)

83 HTScore Icon

FornovaEC (E-Commerce Optimizer)

unranked HTScore Icon

Revinate (Reputation)

86 HTScore Icon
Popularity

Reputation Manager (by Customer Alliance)

53 verified reviews

FornovaEC (E-Commerce Optimizer)

4 verified reviews

Revinate (Reputation)

148 verified reviews
Likelihood to Recommend

Reputation Manager (by Customer Alliance)

94%

FornovaEC (E-Commerce Optimizer)

98%

Revinate (Reputation)

90%
Ease of Use

Reputation Manager (by Customer Alliance)

4.7

FornovaEC (E-Commerce Optimizer)

5

Revinate (Reputation)

4.6
ROI

Reputation Manager (by Customer Alliance)

4.4

FornovaEC (E-Commerce Optimizer)

4.8

Revinate (Reputation)

4.3
Implementation

Reputation Manager (by Customer Alliance)

4.8

FornovaEC (E-Commerce Optimizer)

Not enough data available

Revinate (Reputation)

4.4
Customer Support

Reputation Manager (by Customer Alliance)

4.7

Verified Customer Support

FornovaEC (E-Commerce Optimizer)

5

Verified Customer Support

Revinate (Reputation)

4.5

Verified Customer Support

Certificate of Excellence

Reputation Manager (by Customer Alliance)

FornovaEC (E-Commerce Optimizer)

Revinate (Reputation)

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

SMS text messaging

Case Management

Social review tracking

Reputation Manager (by Customer Alliance)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

FornovaEC (E-Commerce Optimizer)

Services

Reporting & Analytics

Other

Revinate (Reputation)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
Fornova
vs.
Revinate

Customers

Top 3 Segments

Reputation Manager (by Customer Alliance)

Branded Hotels - 13%
Boutiques - 13%
City Center Hotels - 11%

FornovaEC (E-Commerce Optimizer)

Resorts - 75%
Hostels - 25%
Motels - 0%

Revinate (Reputation)

Resorts - 19%
Boutiques - 17%
Other - 16%
Featured clients
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Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Pricing Available By Request

Fornova has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Revinate Average Revinate

Reputation Manager (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

FornovaEC (E-Commerce Optimizer)

Pricing Available By Request
Fornova has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Revinate (Reputation)

Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
Custom Price Quote
Customer Alliance
vs.
Fornova
vs.
Revinate

What Customers Are Saying

Most Recent Review

Reputation Manager (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

FornovaEC (E-Commerce Optimizer)

Excellent

Executive OTA and Distribution

Revinate (Reputation)

Revinate as Catalyst to improve Hotel Revenue and Guest Service

Digital Marketing Officer from Pasay (Philippines)
Most Positive Review

Reputation Manager (by Customer Alliance)

Great rating tool (translated from German) Super Bewertungstool Interventionsmöglichk (original German)

Manager

FornovaEC (E-Commerce Optimizer)

Good system with great support

Revenue Manager

Revinate (Reputation)

Many interesting insights, user-friendly and helpful support team!

Corporate Operations and Quality Manager
Most Critical

Reputation Manager (by Customer Alliance)

Reputation management made easy

Marketing Manager

FornovaEC (E-Commerce Optimizer)

Good system with great support

Revenue Manager

Revinate (Reputation)

Great product

Digital Strategy & Technology Director from
References
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General Info

Screenshots
Integrations

Reputation Manager (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

FornovaEC (E-Commerce Optimizer)

Property Management Systems (4) Revenue Management Systems (2) Hotel Restaurant POS Systems (2)

Revinate (Reputation)

Property Management Systems (40) Hotel Management Software (20) Booking Engine (14)
Recent Company Updates
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Recent Articles

FornovaEC (E-Commerce Optimizer)

Fornova doesn’t have any recent articles