Compare Reputation Manager (by Customer Alliance) vs AI Review Assistant (by MARA Solutions) vs Nivula Reputation

Customer Alliance

Reputation Manager (by Customer Alliance)

53 reviews
MARA Solutions

AI Review Assistant (by MARA Solutions)

204 reviews
NIVULA SA

Nivula Reputation

7 reviews

Compare Reputation Manager (by Customer Alliance) vs AI Review Assistant (by MARA Solutions) vs Nivula Reputation

Reputation Management vendor comparison between Reputation Manager (by Customer Alliance) vs AI Review Assistant (by MARA Solutions) vs Nivula Reputation. Find out which Reputation Management is right for you based on realtime data from 264 verified hotelier reviews across 38 countries.

Customer Alliance

Customer Alliance

Ranked 5 (out of 54)

4.7
53 reviews
View profile
MARA Solutions

MARA Solutions

Ranked 1 (out of 54)

4.8
204 reviews
View profile
NIVULA SA

NIVULA SA

Ranked 14 (out of 54)

5.0
7 reviews
View profile

Ratings Summary

HT Score

Reputation Manager (by Customer Alliance)

84 HTScore Icon

AI Review Assistant (by MARA Solutions)

100 HTScore Icon

Nivula Reputation

unranked HTScore Icon
Popularity

Reputation Manager (by Customer Alliance)

53 verified reviews

AI Review Assistant (by MARA Solutions)

204 verified reviews

Nivula Reputation

7 verified reviews
Likelihood to Recommend

Reputation Manager (by Customer Alliance)

94%

AI Review Assistant (by MARA Solutions)

96%

Nivula Reputation

99%
Ease of Use

Reputation Manager (by Customer Alliance)

4.7

AI Review Assistant (by MARA Solutions)

4.9

Nivula Reputation

5
ROI

Reputation Manager (by Customer Alliance)

4.4

AI Review Assistant (by MARA Solutions)

4.6

Nivula Reputation

5
Implementation

Reputation Manager (by Customer Alliance)

4.8

AI Review Assistant (by MARA Solutions)

4.8

Nivula Reputation

5
Customer Support

Reputation Manager (by Customer Alliance)

4.7

Verified Customer Support

AI Review Assistant (by MARA Solutions)

4.8

Verified Customer Support

Nivula Reputation

5

Verified Customer Support

Certificate of Excellence

Reputation Manager (by Customer Alliance)

AI Review Assistant (by MARA Solutions)

Nivula Reputation

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

SMS text messaging

Case Management

Reputation Manager (by Customer Alliance)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

AI Review Assistant (by MARA Solutions)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Nivula Reputation

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
MARA Solutions
vs.
NIVULA SA

Customers

Top 3 Segments

Reputation Manager (by Customer Alliance)

Branded Hotels - 13%
Boutiques - 13%
City Center Hotels - 11%

AI Review Assistant (by MARA Solutions)

Branded Hotels - 25%
City Center Hotels - 17%
Luxury Hotels - 10%

Nivula Reputation

Luxury Hotels - 43%
Hostels - 14%
City Center Hotels - 14%
Featured clients
-

AI Review Assistant (by MARA Solutions)

MARA Solutions doesn’t have any featured brands available

-

Fit Score for Your Property

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Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

MARA Solutions Average MARA Solutions

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

NIVULA SA Average NIVULA SA

Reputation Manager (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

AI Review Assistant (by MARA Solutions)

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Nivula Reputation

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Custom Price Quote
Customer Alliance
vs.
MARA Solutions
vs.
NIVULA SA

What Customers Are Saying

Most Recent Review

Reputation Manager (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

AI Review Assistant (by MARA Solutions)

The future of personal answers for our guests

Jr. Rooms Division Manager from Vienna (Austria)

Nivula Reputation

Complete, fast and Easy!!

Receptionist from Syracuse (Italy)
Most Positive Review

Reputation Manager (by Customer Alliance)

Great rating tool (translated from German) Super Bewertungstool Interventionsmöglichk (original German)

Manager

AI Review Assistant (by MARA Solutions)

The tool

Reception from Palma de Mallorca (Balearic Islands)

Nivula Reputation

Excellent!!!

Receptionist from Syracuse (Italy)
Most Critical

Reputation Manager (by Customer Alliance)

Reputation management made easy

Marketing Manager

AI Review Assistant (by MARA Solutions)

The tool

Reception from Palma de Mallorca (Balearic Islands)

Nivula Reputation

Excellent!!!

Receptionist from Syracuse (Italy)
References
-

AI Review Assistant (by MARA Solutions)

MARA Solutions doesn’t have any references available
-

General Info

Screenshots
Integrations

Reputation Manager (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

AI Review Assistant (by MARA Solutions)

Direct Booking Tools (2) Guest Survey Software (2) Reputation Management (2)

Nivula Reputation

NIVULA SA doesn't have any integrations

Recent Articles

Nivula Reputation

NIVULA SA doesn’t have any recent articles