Compare Reputation Manager (by Customer Alliance) vs Medallia vs GuestRevu

Customer Alliance

Reputation Manager (by Customer Alliance)

53 reviews
Medallia

Medallia

8 reviews
GuestRevu

GuestRevu

321 reviews

Compare Reputation Manager (by Customer Alliance) vs Medallia vs GuestRevu

Reputation Management vendor comparison between Reputation Manager (by Customer Alliance) vs Medallia vs GuestRevu. Find out which Reputation Management is right for you based on realtime data from 382 verified hotelier reviews across 55 countries.

Customer Alliance

Customer Alliance

Ranked 5 (out of 55)

4.7
53 reviews
View profile
Medallia

Medallia

Ranked 7 (out of 25)

4.8
8 reviews
View profile
GuestRevu

GuestRevu

Ranked 2 (out of 55)

4.7
321 reviews
View profile

Ratings Summary

HT Score

Reputation Manager (by Customer Alliance)

83 HTScore Icon

Medallia

unranked HTScore Icon

GuestRevu

95 HTScore Icon
Popularity

Reputation Manager (by Customer Alliance)

53 verified reviews

Medallia

8 verified reviews

GuestRevu

321 verified reviews
Likelihood to Recommend

Reputation Manager (by Customer Alliance)

94%

Medallia

96%

GuestRevu

94%
Ease of Use

Reputation Manager (by Customer Alliance)

4.7

Medallia

4.6

GuestRevu

4.6
ROI

Reputation Manager (by Customer Alliance)

4.4

Medallia

4.5

GuestRevu

4.6
Implementation

Reputation Manager (by Customer Alliance)

4.8

Medallia

4.9

GuestRevu

4.6
Customer Support

Reputation Manager (by Customer Alliance)

4.7

Verified Customer Support

Medallia

4.8

Verified Customer Support

GuestRevu

4.7

Verified Customer Support

Certificate of Excellence

Reputation Manager (by Customer Alliance)

Medallia

GuestRevu

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

SMS text messaging

Case Management

Social review tracking

Reputation Manager (by Customer Alliance)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Medallia

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GuestRevu

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
Medallia
vs.
GuestRevu

Customers

Top 3 Segments

Reputation Manager (by Customer Alliance)

Branded Hotels - 13%
Boutiques - 13%
City Center Hotels - 11%

Medallia

Other - 87%
Resorts - 13%
Motels - 0%

GuestRevu

Boutiques - 23%
Resorts - 14%
Bed & Breakfast & Inns - 10%
Featured clients
-
-

GuestRevu

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Pricing Available By Request

Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

GuestRevu Average GuestRevu

Reputation Manager (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Medallia

Pricing Available By Request
Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

GuestRevu

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Customer Alliance
vs.
Medallia
vs.
GuestRevu

What Customers Are Saying

Most Recent Review

Reputation Manager (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Medallia

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge from Houston (United States)

GuestRevu

GuestRevu Rating

Regional General Manager from Samarinda (Indonesia)
Most Positive Review

Reputation Manager (by Customer Alliance)

Great rating tool (translated from German) Super Bewertungstool Interventionsmöglichk (original German)

Manager

Medallia

Nice Tool

General Manager from San Francisco (United States)

GuestRevu

GuestRevu has helped our new property climb the TripAdvisor ranks very quickly

Manager
Most Critical

Reputation Manager (by Customer Alliance)

Reputation management made easy

Marketing Manager

Medallia

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager from Las Vegas (United States)

GuestRevu

Very satisfied with their service and platform

Marketing Coordinator from
References
-
-

GuestRevu

Daniel Thompson
General Manager Mullion Cove Hotel Cornwall

Kevin Charity
CEO The Coaching Inn Group

Tarek Aboudib
General Manager Sandy Beach Hotel & Resort

Mat Matysik
Marketing Manager Shamwari Private Game Reserve in the Eastern Cape

General Info