Compare Reputation Manager (by Customer Alliance) vs Travel Media Group (Reputation & Professional Review Response Services) vs Tripadvisor (Reputation Pro)

Customer Alliance

Reputation Manager (by Customer Alliance)

53 reviews
Travel Media Group

Travel Media Group (Reputation & Professional Review Response Services)

14 reviews
Tripadvisor

Tripadvisor (Reputation Pro)

1 reviews

Compare Reputation Manager (by Customer Alliance) vs Travel Media Group (Reputation & Professional Review Response Services) vs Tripadvisor (Reputation Pro)

Reputation Management vendor comparison between Reputation Manager (by Customer Alliance) vs Travel Media Group (Reputation & Professional Review Response Services) vs Tripadvisor (Reputation Pro). Find out which Reputation Management is right for you based on realtime data from 68 verified hotelier reviews across 13 countries.

Customer Alliance

Customer Alliance

Ranked 5 (out of 55)

4.7
53 reviews
View profile
Travel Media Group

Travel Media Group

Ranked 12 (out of 55)

5.0
14 reviews
View profile
Tripadvisor

Tripadvisor

Ranked 12 (out of 25)

5.0
1 reviews
View profile

Ratings Summary

HT Score

Reputation Manager (by Customer Alliance)

83 HTScore Icon

Travel Media Group (Reputation & Professional Review Response Services)

unranked HTScore Icon

Tripadvisor (Reputation Pro)

unranked HTScore Icon
Popularity

Reputation Manager (by Customer Alliance)

53 verified reviews

Travel Media Group (Reputation & Professional Review Response Services)

14 verified reviews

Tripadvisor (Reputation Pro)

1 verified reviews
Likelihood to Recommend

Reputation Manager (by Customer Alliance)

94%

Travel Media Group (Reputation & Professional Review Response Services)

100%

Tripadvisor (Reputation Pro)

100%
Ease of Use

Reputation Manager (by Customer Alliance)

4.7

Travel Media Group (Reputation & Professional Review Response Services)

4.8

Tripadvisor (Reputation Pro)

5
ROI

Reputation Manager (by Customer Alliance)

4.4

Travel Media Group (Reputation & Professional Review Response Services)

4.5

Tripadvisor (Reputation Pro)

4.5
Implementation

Reputation Manager (by Customer Alliance)

4.8

Travel Media Group (Reputation & Professional Review Response Services)

4.8

Tripadvisor (Reputation Pro)

Not enough data available
Customer Support

Reputation Manager (by Customer Alliance)

4.7

Verified Customer Support

Travel Media Group (Reputation & Professional Review Response Services)

4.9

Verified Customer Support

Tripadvisor (Reputation Pro)

4.5

Verified Customer Support

Certificate of Excellence

Reputation Manager (by Customer Alliance)

Travel Media Group (Reputation & Professional Review Response Services)

Tripadvisor (Reputation Pro)

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

SMS text messaging

Case Management

Reputation Manager (by Customer Alliance)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Travel Media Group (Reputation & Professional Review Response Services)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Tripadvisor (Reputation Pro)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
Travel Media Group
vs.
Tripadvisor

Customers

Top 3 Segments

Reputation Manager (by Customer Alliance)

Branded Hotels - 13%
Boutiques - 13%
City Center Hotels - 11%

Travel Media Group (Reputation & Professional Review Response Services)

Branded Hotels - 36%
Other - 7%
City Center Hotels - 7%

Tripadvisor (Reputation Pro)

Other - 100%
Resorts - 0%
Motels - 0%
Featured clients
-
-
-

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Pricing Available By Request

Travel Media Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Tripadvisor has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Reputation Manager (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Travel Media Group (Reputation & Professional Review Response Services)

Pricing Available By Request
Travel Media Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Tripadvisor (Reputation Pro)

Pricing Available By Request
Tripadvisor has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Customer Alliance
vs.
Travel Media Group
vs.
Tripadvisor

What Customers Are Saying

Most Recent Review

Reputation Manager (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Travel Media Group (Reputation & Professional Review Response Services)

Attentive, responsive, great to work with!

Director of Sales

Tripadvisor (Reputation Pro)

OS COMENTÁRIOS E INTERAÇÃO DOS NOSSOS CLIENTES

Reservas
Most Positive Review

Reputation Manager (by Customer Alliance)

Great rating tool (translated from German) Super Bewertungstool Interventionsmöglichk (original German)

Manager

Travel Media Group (Reputation & Professional Review Response Services)

Fantastic Customer Service!

Director of Sales

Tripadvisor (Reputation Pro)

OS COMENTÁRIOS E INTERAÇÃO DOS NOSSOS CLIENTES

Reservas
Most Critical

Reputation Manager (by Customer Alliance)

Reputation management made easy

Marketing Manager

Travel Media Group (Reputation & Professional Review Response Services)

Amazing company to work with!

Vice President, Digital Strategy & eCommerce

Tripadvisor (Reputation Pro)

OS COMENTÁRIOS E INTERAÇÃO DOS NOSSOS CLIENTES

Reservas
References
-
-
-

General Info

Screenshots

Travel Media Group doesn't have any screenshots

Integrations

Reputation Manager (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

Travel Media Group (Reputation & Professional Review Response Services)

Property Management Systems (2)

Tripadvisor (Reputation Pro)

Booking Engine (22) Channel Managers (22) Property Management Systems (20)
Recent Company Updates
-
-
-
Recent Articles

Travel Media Group (Reputation & Professional Review Response Services)

Travel Media Group doesn’t have any recent articles

Tripadvisor (Reputation Pro)

Tripadvisor doesn’t have any recent articles