Compare Guest Feedback (by Customer Alliance) vs ALICE Guest Messaging by Actabl

Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews
Actabl

ALICE Guest Messaging by Actabl

410 reviews

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Compare Guest Feedback (by Customer Alliance) vs ALICE Guest Messaging by Actabl

Guest Survey Software vendor comparison between Guest Feedback (by Customer Alliance) vs ALICE Guest Messaging by Actabl . Find out which Guest Survey Software is right for you based on realtime data from 475 verified hotelier reviews across 39 countries.

Customer Alliance

Customer Alliance

Ranked 3 (out of 25)

4.7
65 reviews
View profile
Actabl

Actabl

Ranked 4 (out of 74)

4.7
410 reviews
View profile

Ratings Summary

HT Score

Guest Feedback (by Customer Alliance)

88 HTScore Icon

ALICE Guest Messaging by Actabl

86 HTScore Icon
Popularity

Guest Feedback (by Customer Alliance)

65 verified reviews

ALICE Guest Messaging by Actabl

410 verified reviews
Likelihood to Recommend

Guest Feedback (by Customer Alliance)

94%

ALICE Guest Messaging by Actabl

93%
Ease of Use

Guest Feedback (by Customer Alliance)

4.7

ALICE Guest Messaging by Actabl

4.7
ROI

Guest Feedback (by Customer Alliance)

4.4

ALICE Guest Messaging by Actabl

4.5
Implementation

Guest Feedback (by Customer Alliance)

4.6

ALICE Guest Messaging by Actabl

4.6
Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

ALICE Guest Messaging by Actabl

4.5

Verified Customer Support

Certificate of Excellence

Guest Feedback (by Customer Alliance)

ALICE Guest Messaging by Actabl

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

ALICE Guest Messaging by Actabl

Unified Inbox

Multi-Channel

Automation

Upselling & Ancillaries

Task & Request Management

Surveys & Feedback

Reporting & Analytics

Compliance & Privacy

Digital Registration & Check-in

Pre-Stay

In-Stay & Post Stay

Back-Office

Artificial Intelligence

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
Actabl
vs.

Customers

Top 3 Segments

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%

ALICE Guest Messaging by Actabl

Resorts - 27%
Boutiques - 22%
Luxury Hotels - 15%
Featured clients
-

ALICE Guest Messaging by Actabl

Actabl doesn’t have any featured brands available

Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Actabl Average Actabl

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

ALICE Guest Messaging by Actabl

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Customer Alliance
vs.
Actabl
vs.

What Customers Are Saying

Most Recent Review

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

ALICE Guest Messaging by Actabl

Poor Customer Service

Property & Administration Manager
Most Positive Review

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

ALICE Guest Messaging by Actabl

Alice is Great

Front desk agent
Most Critical

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

ALICE Guest Messaging by Actabl

Alice-Staff

Housekeeping Manager
References
-

ALICE Guest Messaging by Actabl

Erin Webb
Guest Services Lead Wythe Hotel

Noah Lemaich
Director of Brand Standards SIXTY Beverly Hills

Abraham Rodriguez Director, Front Office
Front Office Director Smyth Tribeca

Michael Hillier
General Manager The Renwick

General Info

Screenshots
Integrations

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

ALICE Guest Messaging by Actabl

Property Management Systems (28) Hotel Management Software (13) Hotel Restaurant POS Systems (11)

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