Compare Guest Feedback (by Customer Alliance) vs Ask Nicely vs TrustYou (Guest Surveys)

Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews
Ask Nicely

Ask Nicely

0 reviews
TrustYou

TrustYou (Guest Surveys)

284 reviews

Compare Guest Feedback (by Customer Alliance) vs Ask Nicely vs TrustYou (Guest Surveys)

Guest Surveys & Feedback vendor comparison between Guest Feedback (by Customer Alliance) vs Ask Nicely vs TrustYou (Guest Surveys). Find out which Guest Surveys & Feedback is right for you based on realtime data from 349 verified hotelier reviews across 76 countries.

Customer Alliance

Customer Alliance

Ranked 3 (out of 25)

4.7
65 reviews
View profile
Ask Nicely

Ask Nicely

Ranked 21 (out of 25)

N/A
0 reviews
View profile
TrustYou

TrustYou

Ranked 2 (out of 25)

4.5
284 reviews
View profile

Ratings Summary

HT Score

Guest Feedback (by Customer Alliance)

88 HTScore Icon

Ask Nicely

unranked HTScore Icon

TrustYou (Guest Surveys)

93 HTScore Icon
Popularity

Guest Feedback (by Customer Alliance)

65 verified reviews

Ask Nicely

0 verified reviews

TrustYou (Guest Surveys)

284 verified reviews
Likelihood to Recommend

Guest Feedback (by Customer Alliance)

94%

Ask Nicely

0%

TrustYou (Guest Surveys)

90%
Ease of Use

Guest Feedback (by Customer Alliance)

4.7

Ask Nicely

0

TrustYou (Guest Surveys)

4.5
ROI

Guest Feedback (by Customer Alliance)

4.4

Ask Nicely

0

TrustYou (Guest Surveys)

4.2
Implementation

Guest Feedback (by Customer Alliance)

4.6

Ask Nicely

Not enough data available

TrustYou (Guest Surveys)

4.3
Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Ask Nicely

0

Verified Customer Support

TrustYou (Guest Surveys)

4.4

Verified Customer Support

Certificate of Excellence

Guest Feedback (by Customer Alliance)

Ask Nicely

TrustYou (Guest Surveys)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Ask Nicely

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

TrustYou (Guest Surveys)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
Ask Nicely
vs.
TrustYou

Customers

Top 3 Segments

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%

Ask Nicely

Resorts - 0%
Motels - 0%
Hostels - 0%

TrustYou (Guest Surveys)

Resorts - 23%
City Center Hotels - 12%
Branded Hotels - 12%
Featured clients

Guest Feedback (by Customer Alliance)

Customer Alliance doesn’t have any featured brands available

-

TrustYou (Guest Surveys)

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Pricing Available By Request

Ask Nicely has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

TrustYou Average TrustYou

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Ask Nicely

Pricing Available By Request
Ask Nicely has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

TrustYou (Guest Surveys)

Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
Custom Price Quote
Customer Alliance
vs.
Ask Nicely
vs.
TrustYou
1-click quote request

What Customers Are Saying

Most Recent Review

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Ask Nicely

Ask Nicely doesn’t have any clients that have vouched for the product

TrustYou (Guest Surveys)

It is a very valuable tool for our hotel

GM from Puerto Varas (Chile)
Most Positive Review

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Ask Nicely

Ask Nicely doesn’t have any clients that have vouched for the product

TrustYou (Guest Surveys)

TrustYou is a good tool

General Manager
Most Critical

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Ask Nicely

Ask Nicely doesn’t have any clients that have vouched for the product

TrustYou (Guest Surveys)

The trustyou tool has been a very useful tool for our business and has enabled us to reach our customers more directly in a very posisitve way

Director
References

Guest Feedback (by Customer Alliance)

Customer Alliance doesn’t have any references available
-

TrustYou (Guest Surveys)

Shanna Davis
Marketing Manager Ayres Hotels

Selim Imre
Rooms Division Manager Aska Hotels Baran

Eric Van Dijk
Managing Director MEININGER Hotel Berlin Central Station

General Info

Screenshots

Ask Nicely doesn't have any screenshots

Integrations

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)
View all integrations (48)

Ask Nicely

Ask Nicely doesn't have any integrations

TrustYou (Guest Surveys)

Property Management Systems (24) Booking Engine (13) Hotel Management Software (13)
View all integrations (48)
Recent Articles

Ask Nicely

Ask Nicely doesn’t have any recent articles