Compare Guest Feedback (by Customer Alliance) vs Loop CXM (by Benbria) vs Ask Nicely

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Compare Guest Feedback (by Customer Alliance) vs Loop CXM (by Benbria) vs Ask Nicely

Guest Survey Software vendor comparison between Guest Feedback (by Customer Alliance) vs Loop CXM (by Benbria) vs Ask Nicely. Find out which Guest Survey Software is right for you based on realtime data from 71 verified hotelier reviews across 16 countries.

Ratings Summary

HT Score

Guest Feedback (by Customer Alliance)

91

Loop CXM (by Benbria)

unranked

Ask Nicely

unranked

Popularity

Guest Feedback (by Customer Alliance)

70 verified reviews

Loop CXM (by Benbria)

1 verified reviews

Ask Nicely

0 verified reviews

Likelihood to Recommend

Guest Feedback (by Customer Alliance)

94%

Loop CXM (by Benbria)

90%

Ask Nicely

0%

Ease of Use

Guest Feedback (by Customer Alliance)

4.7

Loop CXM (by Benbria)

4

Ask Nicely

0

ROI

Guest Feedback (by Customer Alliance)

4.4

Loop CXM (by Benbria)

4

Ask Nicely

0

Implementation

Guest Feedback (by Customer Alliance)

4.6

Loop CXM (by Benbria)

Not enough data available

Ask Nicely

Not enough data available

Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Loop CXM (by Benbria)

5

Verified Customer Support

Ask Nicely

0

Verified Customer Support

Certificate of Excellence

Guest Feedback (by Customer Alliance)

Loop CXM (by Benbria)

Ask Nicely

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.

Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Guest Feedback (by Customer Alliance)

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Loop CXM (by Benbria)

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Ask Nicely

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance

Customer Alliance

vs.

Benbria

vs.

Ask Nicely

Ask Nicely

Take recommendations quiz

Customers

Top 3 Segments

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%

Resorts - 13%

City Center Hotels - 11%

Loop CXM (by Benbria)

Resorts - 100%

Motels - 0%

Hostels - 0%

Ask Nicely

Resorts - 0%

Motels - 0%

Hostels - 0%

Featured clients

-

-

-

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

What Customers Are Saying

Most Recent Review

Guest Feedback (by Customer Alliance)

User-friendly tool

Marketing Assistant

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Ask Nicely

Ask Nicely doesn’t have any clients that have vouched for the product

Most Positive Review

Guest Feedback (by Customer Alliance)

Everything at a glance

Hotelbetriebswirt

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Ask Nicely

Ask Nicely doesn’t have any clients that have vouched for the product

Most Critical

Guest Feedback (by Customer Alliance)

Everything at a glance

Hotelbetriebswirt

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Ask Nicely

Ask Nicely doesn’t have any clients that have vouched for the product

References

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-

-

General Info

Screenshots

Ask Nicely doesn't have any screenshots

Integrations

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

View all integrations (49)

Loop CXM (by Benbria)

Staff Collaboration Tools (4) Housekeeping Software (3) Property Management Systems (3)

View all integrations (9)

Ask Nicely

Ask Nicely doesn't have any integrations

Recent Company Updates

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-

-

Recent Articles

Guest Feedback (by Customer Alliance)

The Definitive Guide to ITB Berlin 2019: 5 Key Trends That Every Hotelier Must Know

Customer Alliance Now Available on Oracle Cloud Marketplace

1 year ago

Loop CXM (by Benbria)

Using Contactless Channels To Enter a New Era of Running a Hotel

4 Hotel Tech Tools for the Post-Pandemic Travel Surge

3 years ago

Ask Nicely

Ask Nicely doesn’t have any recent articles

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