Compare Guest Feedback (by Customer Alliance) vs Loop CXM (by Benbria) vs Ask Nicely

Customer Alliance

Guest Feedback (by Customer Alliance)

74 reviews
Benbria

Loop CXM (by Benbria)

1 reviews
Ask Nicely

Ask Nicely

0 reviews

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Compare Guest Feedback (by Customer Alliance) vs Loop CXM (by Benbria) vs Ask Nicely

Guest Survey Software vendor comparison between Guest Feedback (by Customer Alliance) vs Loop CXM (by Benbria) vs Ask Nicely. Find out which Guest Survey Software is right for you based on realtime data from 75 verified hotelier reviews across 17 countries.

Customer Alliance

Customer Alliance

Ranked 2 (out of 25)

4.7
74 reviews
View profile
Benbria

Benbria

Ranked 12 (out of 25)

4.5
1 reviews
View profile
Ask Nicely

Ask Nicely

Ranked 19 (out of 25)

N/A
0 reviews
View profile

Ratings Summary

HT Score

Guest Feedback (by Customer Alliance)

88 HTScore Icon

Loop CXM (by Benbria)

unranked HTScore Icon

Ask Nicely

unranked HTScore Icon
Popularity

Guest Feedback (by Customer Alliance)

74 verified reviews

Loop CXM (by Benbria)

1 verified reviews

Ask Nicely

0 verified reviews
Likelihood to Recommend

Guest Feedback (by Customer Alliance)

94%

Loop CXM (by Benbria)

90%

Ask Nicely

0%
Ease of Use

Guest Feedback (by Customer Alliance)

4.7

Loop CXM (by Benbria)

4

Ask Nicely

0
ROI

Guest Feedback (by Customer Alliance)

4.4

Loop CXM (by Benbria)

4

Ask Nicely

0
Implementation

Guest Feedback (by Customer Alliance)

4.6

Loop CXM (by Benbria)

Not enough data available

Ask Nicely

Not enough data available
Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Loop CXM (by Benbria)

5

Verified Customer Support

Ask Nicely

0

Verified Customer Support

Certificate of Excellence

Guest Feedback (by Customer Alliance)

Loop CXM (by Benbria)

Ask Nicely

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Loop CXM (by Benbria)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Ask Nicely

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
Benbria
vs.
Ask Nicely

Customers

Top 3 Segments

Guest Feedback (by Customer Alliance)

Luxury Hotels - 16%
Resorts - 14%
City Center Hotels - 12%

Loop CXM (by Benbria)

Resorts - 100%
Motels - 0%
Hostels - 0%

Ask Nicely

Resorts - 0%
Motels - 0%
Hostels - 0%
Featured clients
-
-
-

Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Pricing Available By Request

Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Ask Nicely has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Loop CXM (by Benbria)

Pricing Available By Request
Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Ask Nicely

Pricing Available By Request
Ask Nicely has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Customer Alliance
vs.
Benbria
vs.
Ask Nicely
1-click quote request

What Customers Are Saying

Most Recent Review

Guest Feedback (by Customer Alliance)

Customer Alliance helps us stay connected with our guests

FD from Almelo (Netherlands)

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Ask Nicely

Ask Nicely doesn’t have any clients that have vouched for the product
Most Positive Review

Guest Feedback (by Customer Alliance)

Great experience

Front office manager from Punta Ala (Italy)

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Ask Nicely

Ask Nicely doesn’t have any clients that have vouched for the product
Most Critical

Guest Feedback (by Customer Alliance)

Great experience

Front office manager from Punta Ala (Italy)

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Ask Nicely

Ask Nicely doesn’t have any clients that have vouched for the product
References
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General Info

Screenshots

Ask Nicely doesn't have any screenshots

Integrations

Guest Feedback (by Customer Alliance)

Property Management Systems (25) Booking Engine (9) Hotel Management Software (9)
View all integrations (52)

Loop CXM (by Benbria)

Staff Collaboration Tools (4) Housekeeping Software (3) Property Management Systems (3)
View all integrations (9)

Ask Nicely

Ask Nicely doesn't have any integrations

Recent Company Updates
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Recent Articles

Ask Nicely

Ask Nicely doesn’t have any recent articles

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