Customer Alliance vs. Medallia vs. Guest Service: Which is a Better Fit?

Compare Guest Feedback (by Customer Alliance) vs Medallia vs GuestService - Surveys

Guest Survey Software vendor comparison between Guest Feedback (by Customer Alliance) vs Medallia vs GuestService - Surveys. Find out which Guest Survey Software is right for you based on realtime data from 76 verified hotelier reviews across 15 countries.

Ratings Summary

HT Score

Guest Feedback (by Customer Alliance)

Medallia

unranked

GuestService - Surveys

unranked

Popularity

Guest Feedback (by Customer Alliance)

65 verified reviews

Medallia

8 verified reviews

GuestService - Surveys

3 verified reviews

Likelihood to Recommend

Guest Feedback (by Customer Alliance)

94%

Medallia

96%

GuestService - Surveys

100%

Ease of Use

Guest Feedback (by Customer Alliance)

4.7

Medallia

4.6

GuestService - Surveys

ROI

Guest Feedback (by Customer Alliance)

4.4

Medallia

4.5

GuestService - Surveys

Implementation

Guest Feedback (by Customer Alliance)

4.6

Medallia

4.9

GuestService - Surveys

Not enough data available

Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Medallia

4.8

Verified Customer Support

GuestService - Surveys

4.3

Verified Customer Support

Certificate of Excellence

Guest Feedback (by Customer Alliance)

Medallia

GuestService - Surveys

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.

Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

View all (6)

Guest Feedback (by Customer Alliance)

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Other

View all (6)

Medallia

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Other

Social review tracking

View all (6)

GuestService - Surveys

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Other

View all (6)

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance

vs.

Medallia

vs.

Guest Service

Take recommendations quiz

Customers

Top 3 Segments

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%

Resorts - 12%

Boutiques - 12%

Medallia

Other - 87%

Resorts - 13%

Motels - 0%

GuestService - Surveys

Resorts - 100%

Motels - 0%

Hostels - 0%

Featured clients

GuestService - Surveys

Guest Service doesn’t have any featured brands available

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Pricing Available By Request

Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

X-Small (1-9 rooms)
Small (10-24 rooms)
Medium (25-74 rooms)
Large (75-199 rooms)
X-Large (200+ rooms)

Average

Guest Feedback (by Customer Alliance)

Average

Medallia

Pricing Available By Request

GuestService - Surveys

Average

Custom Price Quote

Customer Alliance

vs.

Medallia

vs.

Guest Service

1-click quote request

What Customers Are Saying

Most Recent Review

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Medallia

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge from Houston (United States)

GuestService - Surveys

Reception team

Front Office from (Turkey)

Most Positive Review

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Medallia

Nice Tool

General Manager from San Francisco (United States)

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

Most Critical

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Medallia

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager from Las Vegas (United States)

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

References

GuestService - Surveys

Guest Service doesn’t have any references available

Medallia

Experience Management Leader Medallia Acquires Zingle, a Leading Multi-Channel Mobile Messaging and Customer Engagement Technology

5 years ago

Nearly 2-in-5 Hospitality Workers Considering or Have Plans to Leave their Job in the Next Two Months

3 years ago