Compare Guest Feedback (by Customer Alliance) vs Service Metrics Group vs Loop CXM (by Benbria)

Customer Alliance

Guest Feedback (by Customer Alliance)

70 reviews
Service Metrics Group

Service Metrics Group

2 reviews
Benbria

Loop CXM (by Benbria)

1 reviews

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Compare Guest Feedback (by Customer Alliance) vs Service Metrics Group vs Loop CXM (by Benbria)

Guest Survey Software vendor comparison between Guest Feedback (by Customer Alliance) vs Service Metrics Group vs Loop CXM (by Benbria). Find out which Guest Survey Software is right for you based on realtime data from 73 verified hotelier reviews across 17 countries.

Customer Alliance

Customer Alliance

Ranked 2 (out of 25)

4.7
70 reviews
View profile
Service Metrics Group

Service Metrics Group

Ranked 10 (out of 25)

5.0
2 reviews
View profile
Benbria

Benbria

Ranked 12 (out of 25)

4.5
1 reviews
View profile

Ratings Summary

HT Score

Guest Feedback (by Customer Alliance)

91 HTScore Icon

Service Metrics Group

unranked HTScore Icon

Loop CXM (by Benbria)

unranked HTScore Icon
Popularity

Guest Feedback (by Customer Alliance)

70 verified reviews

Service Metrics Group

2 verified reviews

Loop CXM (by Benbria)

1 verified reviews
Likelihood to Recommend

Guest Feedback (by Customer Alliance)

94%

Service Metrics Group

100%

Loop CXM (by Benbria)

90%
Ease of Use

Guest Feedback (by Customer Alliance)

4.7

Service Metrics Group

5

Loop CXM (by Benbria)

4
ROI

Guest Feedback (by Customer Alliance)

4.4

Service Metrics Group

5

Loop CXM (by Benbria)

4
Implementation

Guest Feedback (by Customer Alliance)

4.6

Service Metrics Group

Not enough data available

Loop CXM (by Benbria)

Not enough data available
Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Service Metrics Group

5

Verified Customer Support

Loop CXM (by Benbria)

5

Verified Customer Support

Certificate of Excellence

Guest Feedback (by Customer Alliance)

Service Metrics Group

Loop CXM (by Benbria)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Service Metrics Group

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Loop CXM (by Benbria)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
Service Metrics Group
vs.
Benbria

Customers

Top 3 Segments

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 13%
City Center Hotels - 11%

Service Metrics Group

Other - 50%
Boutiques - 50%
Resorts - 0%

Loop CXM (by Benbria)

Resorts - 100%
Motels - 0%
Hostels - 0%
Featured clients
-
-
-

Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Pricing Available By Request

Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Service Metrics Group

Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Loop CXM (by Benbria)

Pricing Available By Request
Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Customer Alliance
vs.
Service Metrics Group
vs.
Benbria
1-click quote request

What Customers Are Saying

Most Recent Review

Guest Feedback (by Customer Alliance)

User-friendly tool

Marketing Assistant

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing
Most Positive Review

Guest Feedback (by Customer Alliance)

Everything at a glance

Hotelbetriebswirt

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing
Most Critical

Guest Feedback (by Customer Alliance)

Everything at a glance

Hotelbetriebswirt

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing
References
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General Info

Screenshots

Service Metrics Group doesn't have any screenshots

Integrations

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Hotel Management Software (8)
View all integrations (49)

Service Metrics Group

Service Metrics Group doesn't have any integrations

Loop CXM (by Benbria)

Staff Collaboration Tools (4) Housekeeping Software (3) Property Management Systems (3)
View all integrations (9)
Recent Company Updates
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Recent Articles

Service Metrics Group

Service Metrics Group doesn’t have any recent articles

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