Compare Guest Feedback (by Customer Alliance) vs Service Metrics Group vs Loop CXM (by Benbria)
Guest Surveys & Feedback vendor comparison between Guest Feedback (by Customer Alliance) vs Service Metrics Group vs Loop CXM (by Benbria). Find out which Guest Surveys & Feedback is right for you based on realtime data from 68 verified hotelier reviews across 15 countries.
Customer Alliance
Ranked 3 (out of 25)
Service Metrics Group
Ranked 11 (out of 25)
Benbria
Ranked 14 (out of 25)
Ratings Summary
Guest Feedback (by Customer Alliance)
88
Service Metrics Group
unranked
Loop CXM (by Benbria)
unranked
Guest Feedback (by Customer Alliance)
65 verified reviewsService Metrics Group
2 verified reviewsLoop CXM (by Benbria)
1 verified reviewsGuest Feedback (by Customer Alliance)
Service Metrics Group
Loop CXM (by Benbria)
Guest Feedback (by Customer Alliance)
Service Metrics Group
Loop CXM (by Benbria)
Guest Feedback (by Customer Alliance)
Service Metrics Group
Loop CXM (by Benbria)
Guest Feedback (by Customer Alliance)
Service Metrics Group
Not enough data available
Loop CXM (by Benbria)
Not enough data available
Guest Feedback (by Customer Alliance)
Verified Customer Support
Service Metrics Group
Verified Customer Support
Loop CXM (by Benbria)
Verified Customer Support
Guest Feedback (by Customer Alliance)
Service Metrics Group
Loop CXM (by Benbria)
Features
GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK
TOP Matches
vs.
vs.
Customers
Top 3 Segments
Guest Feedback (by Customer Alliance)
Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%
Service Metrics Group
Other - 50%
Boutiques - 50%
Resorts - 0%
Loop CXM (by Benbria)
Resorts - 100%
Motels - 0%
Hostels - 0%
Featured clients
Guest Feedback (by Customer Alliance)
Customer Alliance doesn’t have any featured brands available
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Fit Score for Your Property
Pricing
Guest Feedback (by Customer Alliance)
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Service Metrics Group
Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Loop CXM (by Benbria)
Pricing Available By Request
Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
What Customers Are Saying
Most Recent Review
Guest Feedback (by Customer Alliance)
Best professional tool for review and feedback management for the hotel industry
Manager Online Communication from Regensburg (Germany)Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)Loop CXM (by Benbria)
Benbria
VP Sales and MarketingMost Positive Review
Guest Feedback (by Customer Alliance)
Intuitive and easy-to-use tool for guest surveys, feedback and reputation
Leitung Gästehaus St. Georg from Kelheim (Germany)Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)Loop CXM (by Benbria)
Benbria
VP Sales and MarketingMost Critical
Guest Feedback (by Customer Alliance)
Intuitive and easy-to-use tool for guest surveys, feedback and reputation
Leitung Gästehaus St. Georg from Kelheim (Germany)Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)Loop CXM (by Benbria)
Benbria
VP Sales and MarketingReferences
Guest Feedback (by Customer Alliance)
Customer Alliance doesn’t have any references available
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General Info
Screenshots
Service Metrics Group doesn't have any screenshots
Integrations
Guest Feedback (by Customer Alliance)
Property Management Systems (24)
Booking Engine (9)
Channel Managers (7)
Service Metrics Group
Service Metrics Group doesn't have any integrations
Loop CXM (by Benbria)
Staff Collaboration Tools (4)
Event Management Software (3)
Housekeeping Software (3)
Recent Company Updates
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Recent Articles
Service Metrics Group
Service Metrics Group doesn’t have any recent articles