Compare Guest Feedback (by Customer Alliance) vs Sojern Reputation Manager

Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews
Sojern

Sojern Reputation Manager

3 reviews

Compare Guest Feedback (by Customer Alliance) vs Sojern Reputation Manager

Guest Survey Software vendor comparison between Guest Feedback (by Customer Alliance) vs Sojern Reputation Manager . Find out which Guest Survey Software is right for you based on realtime data from 68 verified hotelier reviews across 14 countries.

Customer Alliance

Customer Alliance

Ranked 3 (out of 25)

4.7
65 reviews
View profile
Sojern

Sojern

Ranked 18 (out of 55)

5.0
3 reviews
View profile

Ratings Summary

HT Score

Guest Feedback (by Customer Alliance)

87 HTScore Icon

Sojern Reputation Manager

unranked HTScore Icon
Popularity

Guest Feedback (by Customer Alliance)

65 verified reviews

Sojern Reputation Manager

3 verified reviews
Likelihood to Recommend

Guest Feedback (by Customer Alliance)

94%

Sojern Reputation Manager

100%
Ease of Use

Guest Feedback (by Customer Alliance)

4.7

Sojern Reputation Manager

4.3
ROI

Guest Feedback (by Customer Alliance)

4.4

Sojern Reputation Manager

5
Implementation

Guest Feedback (by Customer Alliance)

4.6

Sojern Reputation Manager

Not enough data available
Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Sojern Reputation Manager

5

Verified Customer Support

Certificate of Excellence

Guest Feedback (by Customer Alliance)

Sojern Reputation Manager

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Sojern Reputation Manager

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
Sojern
vs.

Customers

Top 3 Segments

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%

Sojern Reputation Manager

Boutiques - 67%
Motels - 33%
Resorts - 0%
Featured clients
-

Sojern Reputation Manager

Sojern doesn’t have any featured brands available

Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sojern Average Sojern

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sojern Reputation Manager

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Customer Alliance
vs.
Sojern
vs.

What Customers Are Saying

Most Recent Review

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Sojern Reputation Manager

Effortless Guest Marketing & Messaging: A Game Changer!

FD from Seaside (United States of America)
Most Positive Review

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Sojern Reputation Manager

Exc

Owner from South Lake Tahoe (United States of America)
Most Critical

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Sojern Reputation Manager

Exc

Owner from South Lake Tahoe (United States of America)
References
-

Sojern Reputation Manager

Sojern doesn’t have any references available

General Info

Screenshots
Integrations

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

Sojern Reputation Manager

Property Management Systems (13) Booking Engine (11) Channel Managers (6)