Compare Guest Feedback (by Customer Alliance) vs Sojern Reputation Manager vs GuestService - Surveys

Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews
Sojern

Sojern Reputation Manager

3 reviews
Guest Service

GuestService - Surveys

3 reviews

Compare Guest Feedback (by Customer Alliance) vs Sojern Reputation Manager vs GuestService - Surveys

Guest Survey Software vendor comparison between Guest Feedback (by Customer Alliance) vs Sojern Reputation Manager vs GuestService - Surveys. Find out which Guest Survey Software is right for you based on realtime data from 71 verified hotelier reviews across 15 countries.

Customer Alliance

Customer Alliance

Ranked 3 (out of 25)

4.7
65 reviews
View profile
Sojern

Sojern

Ranked 18 (out of 55)

5.0
3 reviews
View profile
Guest Service

Guest Service

Ranked 9 (out of 25)

5.0
3 reviews
View profile

Ratings Summary

HT Score

Guest Feedback (by Customer Alliance)

87 HTScore Icon

Sojern Reputation Manager

unranked HTScore Icon

GuestService - Surveys

unranked HTScore Icon
Popularity

Guest Feedback (by Customer Alliance)

65 verified reviews

Sojern Reputation Manager

3 verified reviews

GuestService - Surveys

3 verified reviews
Likelihood to Recommend

Guest Feedback (by Customer Alliance)

94%

Sojern Reputation Manager

100%

GuestService - Surveys

100%
Ease of Use

Guest Feedback (by Customer Alliance)

4.7

Sojern Reputation Manager

4.3

GuestService - Surveys

5
ROI

Guest Feedback (by Customer Alliance)

4.4

Sojern Reputation Manager

5

GuestService - Surveys

5
Implementation

Guest Feedback (by Customer Alliance)

4.6

Sojern Reputation Manager

Not enough data available

GuestService - Surveys

Not enough data available
Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Sojern Reputation Manager

5

Verified Customer Support

GuestService - Surveys

4.3

Verified Customer Support

Certificate of Excellence

Guest Feedback (by Customer Alliance)

Sojern Reputation Manager

GuestService - Surveys

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Sojern Reputation Manager

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

GuestService - Surveys

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
Sojern
vs.
Guest Service

Customers

Top 3 Segments

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%

Sojern Reputation Manager

Boutiques - 67%
Motels - 33%
Resorts - 0%

GuestService - Surveys

Resorts - 100%
Motels - 0%
Hostels - 0%
Featured clients
-

Sojern Reputation Manager

Sojern doesn’t have any featured brands available

GuestService - Surveys

Guest Service doesn’t have any featured brands available

Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sojern Average Sojern

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Service Average Guest Service

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sojern Reputation Manager

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

GuestService - Surveys

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Customer Alliance
vs.
Sojern
vs.
Guest Service

What Customers Are Saying

Most Recent Review

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Sojern Reputation Manager

Effortless Guest Marketing & Messaging: A Game Changer!

FD from Seaside (United States of America)

GuestService - Surveys

Reception team

Front Office from (Turkey)
Most Positive Review

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Sojern Reputation Manager

Exc

Owner from South Lake Tahoe (United States of America)

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)
Most Critical

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Sojern Reputation Manager

Exc

Owner from South Lake Tahoe (United States of America)

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)
References
-

Sojern Reputation Manager

Sojern doesn’t have any references available

GuestService - Surveys

Guest Service doesn’t have any references available

General Info

Screenshots
Integrations

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

Sojern Reputation Manager

Property Management Systems (13) Booking Engine (11) Channel Managers (6)

GuestService - Surveys

Property Management Systems (2) Hotel Restaurant POS Systems (2) Hotel Keyless Entry Systems (1)
Recent Company Updates
-

GuestService - Surveys

Guest Service doesn’t have any recent company updates

Recent Articles

GuestService - Surveys

Guest Service doesn’t have any recent articles