Compare Guest Feedback (by Customer Alliance) vs Sprout Social vs GuestRevu (Surveys)

Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews
Sprout Social

Sprout Social

4 reviews
GuestRevu

GuestRevu (Surveys)

434 reviews

Compare Guest Feedback (by Customer Alliance) vs Sprout Social vs GuestRevu (Surveys)

Guest Survey Software vendor comparison between Guest Feedback (by Customer Alliance) vs Sprout Social vs GuestRevu (Surveys). Find out which Guest Survey Software is right for you based on realtime data from 503 verified hotelier reviews across 67 countries.

Customer Alliance

Customer Alliance

Ranked 3 (out of 25)

4.7
65 reviews
View profile
Sprout Social

Sprout Social

Ranked 4 (out of 21)

3.8
4 reviews
View profile
GuestRevu

GuestRevu

Ranked 1 (out of 25)

4.8
434 reviews
View profile

Ratings Summary

HT Score

Guest Feedback (by Customer Alliance)

87 HTScore Icon

Sprout Social

unranked HTScore Icon

GuestRevu (Surveys)

100 HTScore Icon
Popularity

Guest Feedback (by Customer Alliance)

65 verified reviews

Sprout Social

4 verified reviews

GuestRevu (Surveys)

434 verified reviews
Likelihood to Recommend

Guest Feedback (by Customer Alliance)

94%

Sprout Social

75%

GuestRevu (Surveys)

95%
Ease of Use

Guest Feedback (by Customer Alliance)

4.7

Sprout Social

4.8

GuestRevu (Surveys)

4.7
ROI

Guest Feedback (by Customer Alliance)

4.4

Sprout Social

3.5

GuestRevu (Surveys)

4.6
Implementation

Guest Feedback (by Customer Alliance)

4.6

Sprout Social

Not enough data available

GuestRevu (Surveys)

4.6
Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Sprout Social

3.5

Verified Customer Support

GuestRevu (Surveys)

4.7

Verified Customer Support

Certificate of Excellence

Guest Feedback (by Customer Alliance)

Sprout Social

GuestRevu (Surveys)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Sprout Social

Other

GuestRevu (Surveys)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
Sprout Social
vs.
GuestRevu

Customers

Top 3 Segments

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%

Sprout Social

Other - 50%
Luxury Hotels - 25%
Resorts - 0%

GuestRevu (Surveys)

Boutiques - 21%
Resorts - 17%
Luxury Hotels - 11%
Featured clients
-
-

GuestRevu (Surveys)

GuestRevu doesn’t have any featured brands available

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Pricing Available By Request

Sprout Social has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

GuestRevu Average GuestRevu

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sprout Social

Pricing Available By Request
Sprout Social has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

GuestRevu (Surveys)

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Custom Price Quote
Customer Alliance
vs.
Sprout Social
vs.
GuestRevu
1-click quote request

What Customers Are Saying

Most Recent Review

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Sprout Social

Fraud

Supervisor Social Media

GuestRevu (Surveys)

Excellent guest review platform

Group Marketing Manager
Most Positive Review

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Sprout Social

Great Dashboard functionality

Hotel Blogger and Social Media Consuntlant from Santa Rosa (United States)

GuestRevu (Surveys)

Be up to date, full automatic

MD
Most Critical

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Sprout Social

Fraud

Supervisor Social Media

GuestRevu (Surveys)

Excellent company to work with.

General Manager
References
-
-

GuestRevu (Surveys)

Kevin Charity
CEO The Coaching Inn Group

Gareth Jones
Revenue Supervisor Hotel Portmeirion & Castell Deudraeth

Kat Kunze
Global Sales Leader VISIONAPARTMENTS Zurich Albertstrasse

Laurence Wall
Director of Operations Crazy Bear Fitzrovia

General Info

Screenshots

Sprout Social doesn't have any screenshots

Integrations

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)
View all integrations (48)

Sprout Social

Sprout Social doesn't have any integrations

GuestRevu (Surveys)

Property Management Systems (22) Hotel Management Software (10) Booking Engine (8)
View all integrations (37)
Recent Articles

Sprout Social

Sprout Social doesn’t have any recent articles