Compare Guest Feedback (by Customer Alliance) vs TrustYou Customer Experience Platform (CXP) vs Loopon Post Stay

Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews
TrustYou

TrustYou Customer Experience Platform (CXP)

291 reviews
Loopon

Loopon Post Stay

25 reviews

Compare Guest Feedback (by Customer Alliance) vs TrustYou Customer Experience Platform (CXP) vs Loopon Post Stay

Guest Survey Software vendor comparison between Guest Feedback (by Customer Alliance) vs TrustYou Customer Experience Platform (CXP) vs Loopon Post Stay. Find out which Guest Survey Software is right for you based on realtime data from 381 verified hotelier reviews across 81 countries.

Customer Alliance

Customer Alliance

Ranked 3 (out of 25)

4.7
65 reviews
View profile
TrustYou

TrustYou

Ranked 3 (out of 56)

4.4
291 reviews
View profile
Loopon

Loopon

Ranked 4 (out of 25)

4.4
25 reviews
View profile

Ratings Summary

HT Score

Guest Feedback (by Customer Alliance)

87 HTScore Icon

TrustYou Customer Experience Platform (CXP)

90 HTScore Icon

Loopon Post Stay

24 HTScore Icon
Popularity

Guest Feedback (by Customer Alliance)

65 verified reviews

TrustYou Customer Experience Platform (CXP)

291 verified reviews

Loopon Post Stay

25 verified reviews
Likelihood to Recommend

Guest Feedback (by Customer Alliance)

94%

TrustYou Customer Experience Platform (CXP)

88%

Loopon Post Stay

87%
Ease of Use

Guest Feedback (by Customer Alliance)

4.7

TrustYou Customer Experience Platform (CXP)

4.5

Loopon Post Stay

4.4
ROI

Guest Feedback (by Customer Alliance)

4.4

TrustYou Customer Experience Platform (CXP)

4.2

Loopon Post Stay

4.4
Implementation

Guest Feedback (by Customer Alliance)

4.6

TrustYou Customer Experience Platform (CXP)

4.3

Loopon Post Stay

4.3
Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

TrustYou Customer Experience Platform (CXP)

4.5

Verified Customer Support

Loopon Post Stay

4.5

Verified Customer Support

Certificate of Excellence

Guest Feedback (by Customer Alliance)

TrustYou Customer Experience Platform (CXP)

Loopon Post Stay

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Case Management

SMS text messaging

Social review tracking

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

TrustYou Customer Experience Platform (CXP)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Loopon Post Stay

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
TrustYou
vs.
Loopon

Customers

Top 3 Segments

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%

TrustYou Customer Experience Platform (CXP)

Resorts - 19%
Branded Hotels - 15%
Other - 13%

Loopon Post Stay

Other - 36%
City Center Hotels - 20%
Resorts - 8%
Featured clients
-

TrustYou Customer Experience Platform (CXP)

-

Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou Average TrustYou

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Loopon Average Loopon

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou Customer Experience Platform (CXP)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Loopon Post Stay

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Custom Price Quote
Customer Alliance
vs.
TrustYou
vs.
Loopon

What Customers Are Saying

Most Recent Review

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

TrustYou Customer Experience Platform (CXP)

Unprofessional Approach

Guest Relations Manager from Camyuva (Turkiye)

Loopon Post Stay

Satisfying Cooperation - and a good way to communicate with our guests.

Director of Operations
Most Positive Review

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

TrustYou Customer Experience Platform (CXP)

Thai City Centre Hotel Review of TrustYou

Human Resources

Loopon Post Stay

Premier Guest Feedback and Review Platform

Multi-Property Revenue Manager
Most Critical

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

TrustYou Customer Experience Platform (CXP)

Customizable online reputation management tool

Hotel Owner

Loopon Post Stay

Satisfying Cooperation - and a good way to communicate with our guests.

Director of Operations
References
-

TrustYou Customer Experience Platform (CXP)

Selim Imre
Rooms Division Manager Aska Hotels Sun Queen Beach

Shanna Davis
Marketing Manager Ayres Hotels

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General Info

Screenshots
Integrations

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

TrustYou Customer Experience Platform (CXP)

Property Management Systems (24) Booking Engine (13) Hotel Management Software (13)

Loopon Post Stay

Property Management Systems (6) Hotel Restaurant POS Systems (3) Hotel Reservations Software (2)
Recent Company Updates
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TrustYou Customer Experience Platform (CXP)

TrustYou doesn’t have any recent company updates

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