Compare Guest Feedback (by Customer Alliance) vs TrustYou Customer Experience Platform (CXP)

Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews
TrustYou

TrustYou Customer Experience Platform (CXP)

290 reviews

Compare Guest Feedback (by Customer Alliance) vs TrustYou Customer Experience Platform (CXP)

Guest Survey Software vendor comparison between Guest Feedback (by Customer Alliance) vs TrustYou Customer Experience Platform (CXP) . Find out which Guest Survey Software is right for you based on realtime data from 355 verified hotelier reviews across 76 countries.

Customer Alliance

Customer Alliance

Ranked 3 (out of 25)

4.7
65 reviews
View profile
TrustYou

TrustYou

Ranked 3 (out of 55)

4.4
290 reviews
View profile

Ratings Summary

HT Score

Guest Feedback (by Customer Alliance)

87 HTScore Icon

TrustYou Customer Experience Platform (CXP)

91 HTScore Icon
Popularity

Guest Feedback (by Customer Alliance)

65 verified reviews

TrustYou Customer Experience Platform (CXP)

290 verified reviews
Likelihood to Recommend

Guest Feedback (by Customer Alliance)

94%

TrustYou Customer Experience Platform (CXP)

88%
Ease of Use

Guest Feedback (by Customer Alliance)

4.7

TrustYou Customer Experience Platform (CXP)

4.5
ROI

Guest Feedback (by Customer Alliance)

4.4

TrustYou Customer Experience Platform (CXP)

4.2
Implementation

Guest Feedback (by Customer Alliance)

4.6

TrustYou Customer Experience Platform (CXP)

4.3
Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

TrustYou Customer Experience Platform (CXP)

4.5

Verified Customer Support

Certificate of Excellence

Guest Feedback (by Customer Alliance)

TrustYou Customer Experience Platform (CXP)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Case Management

SMS text messaging

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

TrustYou Customer Experience Platform (CXP)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
TrustYou
vs.

Customers

Top 3 Segments

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%

TrustYou Customer Experience Platform (CXP)

Resorts - 19%
Branded Hotels - 16%
Other - 13%
Featured clients
-

TrustYou Customer Experience Platform (CXP)

Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou Average TrustYou

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou Customer Experience Platform (CXP)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Customer Alliance
vs.
TrustYou
vs.

What Customers Are Saying

Most Recent Review

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

TrustYou Customer Experience Platform (CXP)

Sales people tell lies to get you to sign the contract and will never rectify it.

Marketing Manager from Marumbi (Zanzibar Archipelago)
Most Positive Review

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

TrustYou Customer Experience Platform (CXP)

Thai City Centre Hotel Review of TrustYou

Human Resources
Most Critical

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

TrustYou Customer Experience Platform (CXP)

Focus to the Target!

GM
References
-

TrustYou Customer Experience Platform (CXP)

Selim Imre
Rooms Division Manager Aska Hotels Sun Queen Beach

Shanna Davis
Marketing Manager Ayres Hotels

General Info

Screenshots
Integrations

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

TrustYou Customer Experience Platform (CXP)

Property Management Systems (24) Booking Engine (13) Hotel Management Software (13)