Compare CustomerCount Surveys vs Sojern Reputation Manager vs Guest Feedback (by Customer Alliance)

CustomerCount

CustomerCount Surveys

0 reviews
Sojern

Sojern Reputation Manager

3 reviews
Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews

Compare CustomerCount Surveys vs Sojern Reputation Manager vs Guest Feedback (by Customer Alliance)

Guest Survey Software vendor comparison between CustomerCount Surveys vs Sojern Reputation Manager vs Guest Feedback (by Customer Alliance). Find out which Guest Survey Software is right for you based on realtime data from 68 verified hotelier reviews across 14 countries.

CustomerCount

CustomerCount

Ranked 25 (out of 25)

N/A
0 reviews
View profile
Sojern

Sojern

Ranked 18 (out of 55)

5.0
3 reviews
View profile
Customer Alliance

Customer Alliance

Ranked 3 (out of 25)

4.7
65 reviews
View profile

Ratings Summary

HT Score

CustomerCount Surveys

unranked HTScore Icon

Sojern Reputation Manager

unranked HTScore Icon

Guest Feedback (by Customer Alliance)

87 HTScore Icon
Popularity

CustomerCount Surveys

0 verified reviews

Sojern Reputation Manager

3 verified reviews

Guest Feedback (by Customer Alliance)

65 verified reviews
Likelihood to Recommend

CustomerCount Surveys

0%

Sojern Reputation Manager

100%

Guest Feedback (by Customer Alliance)

94%
Ease of Use

CustomerCount Surveys

0

Sojern Reputation Manager

4.3

Guest Feedback (by Customer Alliance)

4.7
ROI

CustomerCount Surveys

0

Sojern Reputation Manager

5

Guest Feedback (by Customer Alliance)

4.4
Implementation

CustomerCount Surveys

Not enough data available

Sojern Reputation Manager

Not enough data available

Guest Feedback (by Customer Alliance)

4.6
Customer Support

CustomerCount Surveys

0

Verified Customer Support

Sojern Reputation Manager

5

Verified Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Certificate of Excellence

CustomerCount Surveys

Sojern Reputation Manager

Guest Feedback (by Customer Alliance)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

CustomerCount Surveys

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Sojern Reputation Manager

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

CustomerCount
vs.
Sojern
vs.
Customer Alliance

Customers

Top 3 Segments

CustomerCount Surveys

Resorts - 0%
Motels - 0%
Hostels - 0%

Sojern Reputation Manager

Boutiques - 67%
Motels - 33%
Resorts - 0%

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%
Featured clients
-

Sojern Reputation Manager

Sojern doesn’t have any featured brands available

-

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

CustomerCount has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sojern Average Sojern

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

CustomerCount Surveys

Pricing Available By Request
CustomerCount has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Sojern Reputation Manager

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
CustomerCount
vs.
Sojern
vs.
Customer Alliance

What Customers Are Saying

Most Recent Review

CustomerCount Surveys

CustomerCount doesn’t have any clients that have vouched for the product

Sojern Reputation Manager

Effortless Guest Marketing & Messaging: A Game Changer!

FD from Seaside (United States of America)

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)
Most Positive Review

CustomerCount Surveys

CustomerCount doesn’t have any clients that have vouched for the product

Sojern Reputation Manager

Exc

Owner from South Lake Tahoe (United States of America)

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)
Most Critical

CustomerCount Surveys

CustomerCount doesn’t have any clients that have vouched for the product

Sojern Reputation Manager

Exc

Owner from South Lake Tahoe (United States of America)

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)
References
-

Sojern Reputation Manager

Sojern doesn’t have any references available
-

General Info

Screenshots

CustomerCount doesn't have any screenshots

Integrations

CustomerCount Surveys

CustomerCount doesn't have any integrations

Sojern Reputation Manager

Property Management Systems (13) Booking Engine (11) Channel Managers (6)

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)
Recent Articles

CustomerCount Surveys

CustomerCount doesn’t have any recent articles