Compare Flexkeeping (Glitch Management) vs Sprout Social vs GuestService - Surveys

Compare Flexkeeping (Glitch Management) vs Sprout Social vs GuestService - Surveys

Guest Survey Software vendor comparison between Flexkeeping (Glitch Management) vs Sprout Social vs GuestService - Surveys. Find out which Guest Survey Software is right for you based on realtime data from 26 verified hotelier reviews across 9 countries.

Ratings Summary

HT Score

Flexkeeping (Glitch Management)

unranked

Sprout Social

unranked

GuestService - Surveys

unranked

Popularity

Flexkeeping (Glitch Management)

19 verified reviews

Sprout Social

4 verified reviews

GuestService - Surveys

3 verified reviews

Likelihood to Recommend

Flexkeeping (Glitch Management)

99%

Sprout Social

75%

GuestService - Surveys

100%

Ease of Use

Flexkeeping (Glitch Management)

5

Sprout Social

4.8

GuestService - Surveys

5

ROI

Flexkeeping (Glitch Management)

4.8

Sprout Social

3.5

GuestService - Surveys

5

Implementation

Flexkeeping (Glitch Management)

4.9

Sprout Social

Not enough data available

GuestService - Surveys

Not enough data available

Customer Support

Flexkeeping (Glitch Management)

5

Verified Customer Support

Sprout Social

3.5

Verified Customer Support

GuestService - Surveys

4.3

Verified Customer Support

Certificate of Excellence

Flexkeeping (Glitch Management)

Sprout Social

GuestService - Surveys

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.

Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Flexkeeping (Glitch Management)

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Sprout Social

GuestService - Surveys

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Flexkeeping

vs.

Sprout Social

vs.

Guest Service

Guest Service

Take recommendations quiz

Customers

Top 3 Segments

Flexkeeping (Glitch Management)

Resorts - 42%

City Center Hotels - 16%

Casinos - 5%

Sprout Social

Other - 50%

Luxury Hotels - 25%

Resorts - 0%

GuestService - Surveys

Resorts - 100%

Motels - 0%

Hostels - 0%

Featured clients

Flexkeeping (Glitch Management)

-

GuestService - Surveys

Guest Service doesn’t have any featured brands available

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Pricing Available By Request

Sprout Social has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

X-Small (1-9 rooms)
Small (10-24 rooms)
Medium (25-74 rooms)
Large (75-199 rooms)
X-Large (200+ rooms)

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Flexkeeping (Glitch Management)

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sprout Social

Pricing Available By Request

Sprout Social has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

GuestService - Surveys

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Custom Price Quote

Flexkeeping

vs.

Sprout Social

vs.

Guest Service

Guest Service

1-click quote request

What Customers Are Saying

Most Recent Review

Flexkeeping (Glitch Management)

Everyone must have Flexkeeping ??

Housekeeping manager

Sprout Social

Fraud

Supervisor Social Media

GuestService - Surveys

Reception team

Front Office from (Turkey)

Most Positive Review

Flexkeeping (Glitch Management)

Essential for Housekeeping & Maintenance

Director

Sprout Social

Great Dashboard functionality

Hotel Blogger and Social Media Consuntlant from Santa Rosa (United States)

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

Most Critical

Flexkeeping (Glitch Management)

Amazing company

GM

Sprout Social

Fraud

Supervisor Social Media

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

References

Flexkeeping (Glitch Management)

Flexkeeping doesn’t have any references available

-

GuestService - Surveys

Guest Service doesn’t have any references available

General Info

Screenshots

Sprout Social doesn't have any screenshots

Integrations

Flexkeeping (Glitch Management)

Property Management Systems (11) Hotel Management Software (7) Guest Messaging Software (3)

View all integrations (19)

Sprout Social

Sprout Social doesn't have any integrations

GuestService - Surveys

Property Management Systems (2) Hotel Restaurant POS Systems (2) Hotel Keyless Entry Systems (1)

View all integrations (4)

Recent Company Updates

Flexkeeping (Glitch Management)

Flexkeeping Launches Breakthrough Solution to Completely Automate Personalized Guest Experiences

Strawberry Chooses Flexkeeping to Completely Automate its Operations

-

GuestService - Surveys

Guest Service doesn’t have any recent company updates

Recent Articles

Flexkeeping (Glitch Management)

16 Key Features to Look for in a Hotel Housekeeping Software

In Flexkeeping, Selina Finds a Perfect Partner To Support Their Global Operations Expansion

2 years ago

Sprout Social

Sprout Social doesn’t have any recent articles

GuestService - Surveys

Guest Service doesn’t have any recent articles