Compare GuestRevu (Surveys) vs Medallia vs TrustYou (Guest Surveys)

GuestRevu

GuestRevu (Surveys)

432 reviews
Medallia

Medallia

8 reviews
TrustYou

TrustYou (Guest Surveys)

284 reviews

Compare GuestRevu (Surveys) vs Medallia vs TrustYou (Guest Surveys)

Guest Surveys & Feedback vendor comparison between GuestRevu (Surveys) vs Medallia vs TrustYou (Guest Surveys). Find out which Guest Surveys & Feedback is right for you based on realtime data from 724 verified hotelier reviews across 116 countries.

GuestRevu

GuestRevu

Ranked 1 (out of 25)

4.8
432 reviews
View profile
Medallia

Medallia

Ranked 8 (out of 25)

4.8
8 reviews
View profile
TrustYou

TrustYou

Ranked 2 (out of 25)

4.5
284 reviews
View profile

Ratings Summary

HT Score

GuestRevu (Surveys)

100 HTScore Icon

Medallia

unranked HTScore Icon

TrustYou (Guest Surveys)

93 HTScore Icon
Popularity

GuestRevu (Surveys)

432 verified reviews

Medallia

8 verified reviews

TrustYou (Guest Surveys)

284 verified reviews
Likelihood to Recommend

GuestRevu (Surveys)

95%

Medallia

96%

TrustYou (Guest Surveys)

90%
Ease of Use

GuestRevu (Surveys)

4.7

Medallia

4.6

TrustYou (Guest Surveys)

4.5
ROI

GuestRevu (Surveys)

4.6

Medallia

4.5

TrustYou (Guest Surveys)

4.2
Implementation

GuestRevu (Surveys)

4.6

Medallia

4.9

TrustYou (Guest Surveys)

4.3
Customer Support

GuestRevu (Surveys)

4.7

Verified Customer Support

Medallia

4.8

Verified Customer Support

TrustYou (Guest Surveys)

4.4

Verified Customer Support

Certificate of Excellence

GuestRevu (Surveys)

Medallia

TrustYou (Guest Surveys)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

GuestRevu (Surveys)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Medallia

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

TrustYou (Guest Surveys)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

GuestRevu
vs.
Medallia
vs.
TrustYou

Customers

Top 3 Segments

GuestRevu (Surveys)

Boutiques - 21%
Resorts - 17%
Luxury Hotels - 11%

Medallia

Other - 87%
Resorts - 13%
Motels - 0%

TrustYou (Guest Surveys)

Resorts - 23%
City Center Hotels - 12%
Branded Hotels - 12%
Featured clients

GuestRevu (Surveys)

GuestRevu doesn’t have any featured brands available

-

TrustYou (Guest Surveys)

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

GuestRevu Average GuestRevu

Pricing Available By Request

Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

TrustYou Average TrustYou

GuestRevu (Surveys)

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Medallia

Pricing Available By Request
Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

TrustYou (Guest Surveys)

Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
Custom Price Quote
GuestRevu
vs.
Medallia
vs.
TrustYou

What Customers Are Saying

Most Recent Review

GuestRevu (Surveys)

How Pamarah Lodge Understood Guest Experience Better and Achieved an NPS of 91 with GuestRevu

Owner from Victoria Falls (Zimbabwe)

Medallia

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge from Houston (United States)

TrustYou (Guest Surveys)

It is a very valuable tool for our hotel

GM from Puerto Varas (Chile)
Most Positive Review

GuestRevu (Surveys)

Be up to date, full automatic

MD

Medallia

Nice Tool

General Manager from San Francisco (United States)

TrustYou (Guest Surveys)

TrustYou is a good tool

General Manager
Most Critical

GuestRevu (Surveys)

Great platform to use to colleect reviews.

Front Office Manager

Medallia

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager from Las Vegas (United States)

TrustYou (Guest Surveys)

The trustyou tool has been a very useful tool for our business and has enabled us to reach our customers more directly in a very posisitve way

Director
References

GuestRevu (Surveys)

Kevin Charity
CEO The Coaching Inn Group

Gareth Jones
Revenue Supervisor Hotel Portmeirion & Castell Deudraeth

Kat Kunze
Global Sales Leader VISIONAPARTMENTS Zurich Albertstrasse

Laurence Wall
Director of Operations Crazy Bear Fitzrovia

-

TrustYou (Guest Surveys)

Shanna Davis
Marketing Manager Ayres Hotels

Selim Imre
Rooms Division Manager Aska Hotels Baran

Eric Van Dijk
Managing Director MEININGER Hotel Berlin Central Station

General Info