Compare GuestService - Surveys vs AI Review Assistant (by MARA Solutions) vs Medallia

Guest Service

GuestService - Surveys

3 reviews
MARA Solutions

AI Review Assistant (by MARA Solutions)

207 reviews
Medallia

Medallia

8 reviews

Compare GuestService - Surveys vs AI Review Assistant (by MARA Solutions) vs Medallia

Guest Survey Software vendor comparison between GuestService - Surveys vs AI Review Assistant (by MARA Solutions) vs Medallia. Find out which Guest Survey Software is right for you based on realtime data from 218 verified hotelier reviews across 28 countries.

Guest Service

Guest Service

Ranked 9 (out of 25)

5.0
3 reviews
View profile
MARA Solutions

MARA Solutions

Ranked 1 (out of 55)

4.8
207 reviews
View profile
Medallia

Medallia

Ranked 7 (out of 25)

4.8
8 reviews
View profile

Ratings Summary

HT Score

GuestService - Surveys

unranked HTScore Icon

AI Review Assistant (by MARA Solutions)

100 HTScore Icon

Medallia

unranked HTScore Icon
Popularity

GuestService - Surveys

3 verified reviews

AI Review Assistant (by MARA Solutions)

207 verified reviews

Medallia

8 verified reviews
Likelihood to Recommend

GuestService - Surveys

100%

AI Review Assistant (by MARA Solutions)

96%

Medallia

96%
Ease of Use

GuestService - Surveys

5

AI Review Assistant (by MARA Solutions)

4.9

Medallia

4.6
ROI

GuestService - Surveys

5

AI Review Assistant (by MARA Solutions)

4.6

Medallia

4.5
Implementation

GuestService - Surveys

Not enough data available

AI Review Assistant (by MARA Solutions)

4.8

Medallia

4.9
Customer Support

GuestService - Surveys

4.3

Verified Customer Support

AI Review Assistant (by MARA Solutions)

4.8

Verified Customer Support

Medallia

4.8

Verified Customer Support

Certificate of Excellence

GuestService - Surveys

AI Review Assistant (by MARA Solutions)

Medallia

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

GuestService - Surveys

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

AI Review Assistant (by MARA Solutions)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Medallia

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Guest Service
vs.
MARA Solutions
vs.
Medallia

Customers

Top 3 Segments

GuestService - Surveys

Resorts - 100%
Motels - 0%
Hostels - 0%

AI Review Assistant (by MARA Solutions)

Branded Hotels - 24%
City Center Hotels - 16%
Luxury Hotels - 10%

Medallia

Other - 87%
Resorts - 13%
Motels - 0%
Featured clients

GuestService - Surveys

Guest Service doesn’t have any featured brands available

AI Review Assistant (by MARA Solutions)

MARA Solutions doesn’t have any featured brands available

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Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Service Average Guest Service

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

MARA Solutions Average MARA Solutions

Pricing Available By Request

Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

GuestService - Surveys

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

AI Review Assistant (by MARA Solutions)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Medallia

Pricing Available By Request
Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Guest Service
vs.
MARA Solutions
vs.
Medallia

What Customers Are Saying

Most Recent Review

GuestService - Surveys

Reception team

Front Office from (Turkey)

AI Review Assistant (by MARA Solutions)

MARA - effective use of resources to strengthen the guest experience

Marketing & Communications Manager from Frankfurt (Germany)

Medallia

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge from Houston (United States)
Most Positive Review

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

AI Review Assistant (by MARA Solutions)

Tooles Tool

FOM

Medallia

Nice Tool

General Manager from San Francisco (United States)
Most Critical

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

AI Review Assistant (by MARA Solutions)

Tooles Tool

FOM

Medallia

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager from Las Vegas (United States)
References

GuestService - Surveys

Guest Service doesn’t have any references available

AI Review Assistant (by MARA Solutions)

MARA Solutions doesn’t have any references available
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General Info

Screenshots
Integrations

GuestService - Surveys

Property Management Systems (2) Hotel Restaurant POS Systems (2) Hotel Keyless Entry Systems (1)

AI Review Assistant (by MARA Solutions)

Direct Booking Tools (2) Guest Survey Software (2) Property Management Systems (2)

Medallia

Business Intelligence (2) Booking Engine (1) Hotel Reservations Software (1)
Recent Company Updates

GuestService - Surveys

Guest Service doesn’t have any recent company updates

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