HotelFriend HMS vs. RoomRaccoon HMS:
Which Is Right for You?

The Decision

Choosing the right hotel management software can transform your operations, guest experience, and revenue. Both HotelFriend HMS and RoomRaccoon aim to streamline your workflows, but they diverge significantly in scale, user feedback, and feature breadth. Your decision should hinge on your hotel’s size, regional focus, and specific operational needs.

HotelFriend offers a broader suite for larger or more regulated hospitality businesses, while RoomRaccoon excels in serving independent and small hotels, especially those seeking automation and ease of use. Which platform aligns better with your hotel’s priorities?

Is HotelFriend HMS or RoomRaccoon Better for Hotels?

HotelFriend HMS and RoomRaccoon target different segments of the hospitality market. HotelFriend’s platform promises an all-in-one solution that unites property management, bookings, POS, and event tools, with a focus on compliance and customization. Conversely, RoomRaccoon emphasizes simplicity, automation, and guest experience enhancement, making it attractive to small and independent hotels.

Review data shows RoomRaccoon has a significantly higher overall rating (4.95/5 vs. 0/5 for HotelFriend) and over 484 reviews in recent months, indicating a more active user base and more recent feedback. HotelFriend’s reviews are infrequent and mostly negative, highlighting bugs and usability issues. Are you willing to risk a less proven platform for a potentially more tailored solution?

RoomRaccoon vs HotelFriend: Which Should Your Hotel Choose?

If your hotel is a small or independent property aiming for effortless management, increased direct bookings, and automation, go with RoomRaccoon. Its intuitive interface, over 300 integrations, and AI-powered tools support rapid onboarding and ongoing efficiency.

If your hotel is part of a larger chain, operates in highly regulated markets like Germany, or needs customized modules and extensive compliance features, HotelFriend might seem appealing. However, given the overwhelmingly negative reviews and limited recent feedback, RoomRaccoon’s proven track record makes it the safer, more effective choice for most independent and boutique hotels.

Is HotelFriend HMS or RoomRaccoon Easier to Use?

RoomRaccoon holds a substantial edge here, with a user satisfaction rating of 4.87/5, and glowing reviews about its straightforward, intuitive design. Users praise its quick learning curve, with many noting how it simplifies daily operations and reduces staff training time.

HotelFriend’s UI scores 4.44/5, but reviews cite cumbersome navigation, bugs, and a steep learning curve, especially during initial setup. Support and onboarding for HotelFriend are rated lower, with some users frustrated by slow response times and technical glitches. Edge: RoomRaccoon.

Which Has Better Features: HotelFriend HMS or RoomRaccoon?

RoomRaccoon offers 20 features exclusive to its system, including multi-currency support, guest loyalty, website integration, and rate shopping, totaling 37 shared features. Its strengths lie in automation, guest communication, and revenue optimization tools like AI-driven pricing and upselling.

HotelFriend boasts 13 unique features such as guest feedback management, native email marketing, centralized messaging, and employee messaging, but many reviews mention that core functionalities like accounting and channel management are outdated or buggy. RoomRaccoon’s broader, more modern feature set gives it a clear advantage. Edge: RoomRaccoon.

Which Has Better Customer Support: HotelFriend HMS or RoomRaccoon?

RoomRaccoon’s support scores slightly higher at 4.74/5, with reviews praising its responsiveness and dedicated support team. Customers appreciate the hands-on onboarding and ongoing assistance, especially during the critical early setup phase.

HotelFriend’s support is rated 4.56/5 but is criticized for slow responses and support gaps, with some users describing their experience as “cumbersome” or “buggy.” Given the importance of reliable support, RoomRaccoon’s more recent positive reviews tip the scales. Edge: RoomRaccoon.

Which Has More Integrations: HotelFriend HMS or RoomRaccoon?

RoomRaccoon integrates with 88 verified partners, including major OTAs, payment, and marketing platforms, providing a flexible ecosystem. These integrations help automate workflows, improve accuracy, and expand distribution channels.

HotelFriend offers no verified integrations, which limits its ability to connect with third-party tools or automate processes. This gap could hinder your hotel’s growth and operational efficiency. For hoteliers seeking a connected, adaptable solution, RoomRaccoon’s extensive integration network is a clear advantage. Edge: RoomRaccoon.

Which Do Hoteliers Rate Higher: HotelFriend HMS or RoomRaccoon?

RoomRaccoon enjoys a review score of 4.95/5 with 484 recent reviews, highlighting its user-friendliness, automation, and support. Independent hoteliers, in particular, praise how it simplifies daily tasks and increases revenue, with many case studies demonstrating tangible results like RevPAR growth and reduced workload.

HotelFriend’s reviews are sparse and overwhelmingly negative, with many users criticizing bugs, incomplete features, and poor usability. Its lower review volume and recency indicate less market validation. For reliability and satisfaction, RoomRaccoon leads decisively. Edge: RoomRaccoon.

How Much Do HotelFriend HMS and RoomRaccoon Cost?

HotelFriend’s base price is $800/month, with no free tier or trial info available. Its pricing model suggests a focus on larger hotels or enterprises willing to invest in a customizable, comprehensive system.

RoomRaccoon costs $1,000/month but offers a free trial, making it easier for small hotels to test before committing. Despite the higher price, its value is supported by extensive features, better support, and proven results. If budget and quick implementation matter, RoomRaccoon offers better value. Edge: RoomRaccoon.

What Type of Hotel Should Use HotelFriend HMS?

• Hotels that operate in regulated markets like Germany, needing compliance with GoBD, TSE, GDPR, and DSFinVK.
• Large properties or hotel groups seeking extensive customization and integration options.
• Hotels with a dedicated IT team capable of managing complex setups and ongoing configuration.
• Venues that combine accommodations with event spaces or conference facilities needing integrated event management.

Not ideal if your hotel is small, independent, or seeking a quick, intuitive solution — the system’s complexity and bugs could hinder your operations.

What Type of Hotel Should Use RoomRaccoon?

• Small to medium independent hotels, B&Bs, and boutique properties seeking automation and ease of use.
• Hotels that prioritize direct bookings, guest engagement, and revenue optimization.
• Properties looking for a cloud-based, scalable platform with over 300 integrations.
• Hotels that want to reduce admin time and focus more on guest experiences.

Not ideal if your hotel operates in highly regulated markets requiring specific compliance functionalities that RoomRaccoon doesn’t fully support.

RoomRaccoon vs HotelFriend: The Bottom Line for Hotels

RoomRaccoon is a highly-rated, user-friendly hotel management system that excels in automation, integrations, and guest-focused features. Its proven track record with small and independent hotels makes it a dependable choice for hotels seeking growth and efficiency.

HotelFriend offers an all-in-one property management solution tailored for larger, regulated markets, but its reviews reveal significant usability and bug issues. Despite its extensive modules, the platform’s lack of recent positive feedback makes it a risky investment for most hoteliers.

Choose RoomRaccoon if your hotel prioritizes ease, automation, and proven results. Opt for HotelFriend if your property operates in regulated jurisdictions and requires a highly customizable system — but only if you’re prepared for potential hurdles.