HotelRunner HMS vs. Preno HMS:
Which Is Right for You?

The Decision

Choosing between HotelRunner HMS and Preno HMS hinges on your hotel’s specific needs and operational priorities. Both systems aim to streamline daily management, but they diverge significantly in features, user experience, and market focus. HotelRunner offers a broader suite of features and a larger, more recent review base, making it the more reliable choice for hoteliers seeking comprehensive management. Are you ready to see which product aligns best with your hotel’s goals?

Is HotelRunner or Preno Better for Hotels?

Both HotelRunner and Preno aim to simplify hotel management, from reservations to guest relations. HotelRunner emphasizes its ability to bolster online presence and revenue with features like multi-currency, gift vouchers, and revenue modules, which cater to diverse property types. Preno, however, is built around ease of use and automation, focusing on reducing admin time through features like automated night audits and real-time reporting.

The main distinction is market presence and review volume. HotelRunner has just 14 reviews, with only 2 in the last six months—limiting recent user insights. Preno, with 58 reviews and no reviews from the last half-year, has a more substantial and current feedback pool, enhancing confidence in its performance. Do you prioritize a platform with more recent validation?
Edge: Preno.

Preno vs HotelRunner: Which Should Your Hotel Choose?

If your hotel needs a straightforward, easy-to-learn PMS with automation and strong guest management tools, Preno is the better fit. Its high user ratings for ease of use (4.86/5) and support (4.69/5) highlight its clarity and responsiveness, ideal for small to mid-sized properties or teams new to PMS software.

Conversely, if your hotel requires multi-language, multi-currency support, revenue management modules, or gift voucher capabilities to target international markets or complex revenue streams, HotelRunner provides these features, though it offers fewer unique functionalities overall. For properties prioritizing simplicity, Preno’s intuitive design is best; for those needing extensive features, HotelRunner’s broader suite wins.
Edge: Preno.

Is HotelRunner or Preno Easier to Use?

HotelRunner scores a 4.64/5 for ease of use, with reviews praising its user-friendly interface and simplicity in managing reservations. However, some users note the mobile app’s limitations, suggesting room for improvement in mobile functionality.

Preno edges slightly higher at 4.86/5, with reviewers emphasizing its straightforward setup, minimal learning curve, and quick onboarding—many staff find it easy to adapt. Its intuitive design reduces training time and enhances staff adoption. Given recent reviews, Preno’s user experience currently holds a slight advantage.
Edge: Preno.

Which Has Better Features: HotelRunner or Preno?

HotelRunner offers 9 shared features and 6 unique, including multi-currency, gift vouchers, and revenue management modules, making it suitable for hotels wanting diverse operational tools. Preno, however, boasts 20 features exclusive to its platform, such as native email marketing, guest CRM, automated night audits, real-time status updates, and drag-and-drop tapecharts.

Preno’s extensive feature set supports automation and detailed operational control, while HotelRunner’s features cater to international and revenue-focused properties. If your hotel demands advanced, automation-rich features, Preno’s offerings are more comprehensive.
Edge: Preno.

Which Has Better Customer Support: HotelRunner or Preno?

HotelRunner maintains a support rating of 4.5/5, with reviews indicating responsiveness and availability. Users appreciate the communication efforts, though some mention the training quality could be improved.

Preno scores slightly higher at 4.69/5, with reviewers highlighting its quick, reliable support and a responsive team that incorporates user feedback into product updates. Many note Preno’s proactive approach as a key support advantage. Given recent reviews, Preno’s support quality currently leads.
Edge: Preno.

Which Has More Integrations: HotelRunner or Preno?

Both platforms connect with 17 verified partners, sharing common integrations like RoomPriceGenie. HotelRunner stands out with additional integrations with protel, Oracle Hospitality, IDeaS, Airbnb, Expedia, Agoda, and others, catering to larger and more varied distribution channels.

Preno, however, has integrations with Xero, Bookboost, RevControl, TrustYou, and STAAH, emphasizing its strength in accounting, reputation management, and channel distribution. If your hotel relies heavily on accounting and reputation tools, Preno’s integrations provide a distinct edge.
Edge: HotelRunner.

Which Do Hoteliers Rate Higher: HotelRunner or Preno?

HotelRunner’s overall rating of 5/5 is based on just 14 reviews—mostly from boutique hotels and inns, with high satisfaction scores (5/5). Its recent review activity is minimal, which limits confidence in sustained performance.

Preno’s rating of 0/5 is likely a data artifact or an error, but with 58 reviews and a 9.48/5 NPS score, it indicates very high satisfaction among users, especially in segments like motels, resorts, and boutique hotels. Its recent review activity (none in the last six months) suggests stable, ongoing positive experiences. Overall, Preno’s score reflects a stronger, more current user endorsement.
Edge: Preno.

How Much Do HotelRunner and Preno Cost?

HotelRunner’s pricing is straightforward at $100 per month, with no free tier or trial, making it accessible for small hotels. Preno’s base price is $600 per month, positioning it as a premium product, with no trial period available.

While HotelRunner offers a more budget-friendly option, Preno’s higher price reflects its extensive feature set and automation capabilities. Consider your hotel’s size and feature needs when evaluating value, but note that Preno’s higher cost may be justified for operational automation.
Edge: HotelRunner.

What Type of Hotel Should Use HotelRunner?

Hotels that operate internationally or require multi-currency and multi-lingual support will benefit from HotelRunner’s global features. It suits boutique hotels, city hotels, or inns that want to increase online visibility and revenue through modules like gift vouchers and revenue management.

Not ideal if your hotel is a small, budget property needing straightforward, easy-to-operate software with automation. It’s also less suited if your primary focus is detailed guest management or extensive integrations.

• Hotels that need multi-language, multi-currency support, or revenue modules.
• Teams aiming to boost online presence and manage complex distribution.
• Not ideal if you prefer a simple, low-cost system with extensive automation.

Edge: HotelRunner.

What Type of Hotel Should Use Preno?

Preno is ideal for hotels prioritizing ease of use, automation, and real-time operational insights. It caters to motels, resorts, boutique hotels, and properties looking for seamless booking, invoicing, and guest management, especially in markets like North America and Oceania.

Not ideal if your hotel requires extensive internationalization, multi-currency support, or highly specialized revenue management features. It’s less suited for properties that need deep integrations with complex legacy systems or require advanced reporting beyond its current scope.

• Hotels seeking simple, intuitive management tools.
• Teams wanting automated night audits and guest CRM.
• Not ideal if you need multi-language, multi-currency, or extensive revenue modules.

Edge: Preno.

The Bottom Line for Hotels: Which Product Should You Pick?

HotelRunner offers a broad feature set with strong online and revenue management tools, ideal for hotels that operate across different markets and need multi-lingual, multi-currency support. Its lower price point makes it suitable for budget-conscious hotels and small properties looking to improve online presence.

Preno excels in automation, ease of use, and real-time operational reporting, making it the preferred choice for hotels that want to reduce admin work and streamline daily tasks. Its extensive feature list supports efficiency, especially for properties with a focus on guest experience and staff training.

If your hotel needs comprehensive online tools and international support, go with HotelRunner. For simplicity, automation, and modern workflows, Preno is the better choice.
Edge: Preno.