Compare AI Review Assistant (by MARA Solutions) vs Medallia vs TrustYou Customer Experience Platform (CXP)

MARA Solutions

AI Review Assistant (by MARA Solutions)

208 reviews
Medallia

Medallia

8 reviews
TrustYou

TrustYou Customer Experience Platform (CXP)

291 reviews

Compare AI Review Assistant (by MARA Solutions) vs Medallia vs TrustYou Customer Experience Platform (CXP)

Reputation Management vendor comparison between AI Review Assistant (by MARA Solutions) vs Medallia vs TrustYou Customer Experience Platform (CXP). Find out which Reputation Management is right for you based on realtime data from 507 verified hotelier reviews across 89 countries.

MARA Solutions

MARA Solutions

Ranked 1 (out of 56)

4.8
208 reviews
View profile
Medallia

Medallia

Ranked 7 (out of 25)

4.8
8 reviews
View profile
TrustYou

TrustYou

Ranked 3 (out of 56)

4.4
291 reviews
View profile

Ratings Summary

HT Score

AI Review Assistant (by MARA Solutions)

100 HTScore Icon

Medallia

unranked HTScore Icon

TrustYou Customer Experience Platform (CXP)

90 HTScore Icon
Popularity

AI Review Assistant (by MARA Solutions)

208 verified reviews

Medallia

8 verified reviews

TrustYou Customer Experience Platform (CXP)

291 verified reviews
Likelihood to Recommend

AI Review Assistant (by MARA Solutions)

96%

Medallia

96%

TrustYou Customer Experience Platform (CXP)

88%
Ease of Use

AI Review Assistant (by MARA Solutions)

4.9

Medallia

4.6

TrustYou Customer Experience Platform (CXP)

4.5
ROI

AI Review Assistant (by MARA Solutions)

4.6

Medallia

4.5

TrustYou Customer Experience Platform (CXP)

4.2
Implementation

AI Review Assistant (by MARA Solutions)

4.8

Medallia

4.9

TrustYou Customer Experience Platform (CXP)

4.3
Customer Support

AI Review Assistant (by MARA Solutions)

4.8

Verified Customer Support

Medallia

4.8

Verified Customer Support

TrustYou Customer Experience Platform (CXP)

4.5

Verified Customer Support

Certificate of Excellence

AI Review Assistant (by MARA Solutions)

Medallia

TrustYou Customer Experience Platform (CXP)

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

Social review tracking

Case Management

SMS text messaging

AI Review Assistant (by MARA Solutions)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Medallia

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

TrustYou Customer Experience Platform (CXP)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

MARA Solutions
vs.
Medallia
vs.
TrustYou

Customers

Top 3 Segments

AI Review Assistant (by MARA Solutions)

Branded Hotels - 24%
City Center Hotels - 16%
Luxury Hotels - 10%

Medallia

Other - 87%
Resorts - 13%
Motels - 0%

TrustYou Customer Experience Platform (CXP)

Resorts - 19%
Branded Hotels - 15%
Other - 13%
Featured clients

AI Review Assistant (by MARA Solutions)

MARA Solutions doesn’t have any featured brands available

-

TrustYou Customer Experience Platform (CXP)

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

MARA Solutions Average MARA Solutions

Pricing Available By Request

Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou Average TrustYou

AI Review Assistant (by MARA Solutions)

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Medallia

Pricing Available By Request
Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

TrustYou Customer Experience Platform (CXP)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
MARA Solutions
vs.
Medallia
vs.
TrustYou

What Customers Are Saying

Most Recent Review

AI Review Assistant (by MARA Solutions)

Positive review and experience

Front office and Guest Relations Manager

Medallia

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge from Houston (United States)

TrustYou Customer Experience Platform (CXP)

Unprofessional Approach

Guest Relations Manager from Camyuva (Turkiye)
Most Positive Review

AI Review Assistant (by MARA Solutions)

Great KI

Hotel director from Vienna (Austria)

Medallia

Nice Tool

General Manager from San Francisco (United States)

TrustYou Customer Experience Platform (CXP)

Thai City Centre Hotel Review of TrustYou

Human Resources
Most Critical

AI Review Assistant (by MARA Solutions)

Great KI

Hotel director from Vienna (Austria)

Medallia

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager from Las Vegas (United States)

TrustYou Customer Experience Platform (CXP)

Customizable online reputation management tool

Hotel Owner
References

AI Review Assistant (by MARA Solutions)

MARA Solutions doesn’t have any references available
-

TrustYou Customer Experience Platform (CXP)

Selim Imre
Rooms Division Manager Aska Hotels Sun Queen Beach

Shanna Davis
Marketing Manager Ayres Hotels

General Info

Screenshots
Integrations

AI Review Assistant (by MARA Solutions)

Direct Booking Tools (2) Guest Survey Software (2) Property Management Systems (2)

Medallia

Business Intelligence (2) Booking Engine (1) Hotel Reservations Software (1)

TrustYou Customer Experience Platform (CXP)

Property Management Systems (24) Booking Engine (13) Hotel Management Software (13)
Recent Company Updates
-

TrustYou Customer Experience Platform (CXP)

TrustYou doesn’t have any recent company updates