Compare Medallia vs Flexkeeping (Glitch Management) vs Loop CXM (by Benbria)

Medallia

Medallia

8 reviews
Flexkeeping

Flexkeeping (Glitch Management)

19 reviews
Benbria

Loop CXM (by Benbria)

1 reviews

Compare Medallia vs Flexkeeping (Glitch Management) vs Loop CXM (by Benbria)

Guest Surveys & Feedback vendor comparison between Medallia vs Flexkeeping (Glitch Management) vs Loop CXM (by Benbria). Find out which Guest Surveys & Feedback is right for you based on realtime data from 28 verified hotelier reviews across 8 countries.

Medallia

Medallia

Ranked 8 (out of 25)

4.8
8 reviews
View profile
Flexkeeping

Flexkeeping

Ranked 6 (out of 25)

5.0
19 reviews
View profile
Benbria

Benbria

Ranked 14 (out of 25)

4.5
1 reviews
View profile

Ratings Summary

HT Score

Medallia

unranked HTScore Icon

Flexkeeping (Glitch Management)

unranked HTScore Icon

Loop CXM (by Benbria)

unranked HTScore Icon
Popularity

Medallia

8 verified reviews

Flexkeeping (Glitch Management)

19 verified reviews

Loop CXM (by Benbria)

1 verified reviews
Likelihood to Recommend

Medallia

96%

Flexkeeping (Glitch Management)

99%

Loop CXM (by Benbria)

90%
Ease of Use

Medallia

4.6

Flexkeeping (Glitch Management)

5

Loop CXM (by Benbria)

4
ROI

Medallia

4.5

Flexkeeping (Glitch Management)

4.8

Loop CXM (by Benbria)

4
Implementation

Medallia

4.9

Flexkeeping (Glitch Management)

4.9

Loop CXM (by Benbria)

Not enough data available
Customer Support

Medallia

4.8

Verified Customer Support

Flexkeeping (Glitch Management)

5

Verified Customer Support

Loop CXM (by Benbria)

5

Verified Customer Support

Certificate of Excellence

Medallia

Flexkeeping (Glitch Management)

Loop CXM (by Benbria)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Medallia

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Flexkeeping (Glitch Management)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Loop CXM (by Benbria)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Medallia
vs.
Flexkeeping
vs.
Benbria

Customers

Top 3 Segments

Medallia

Other - 87%
Resorts - 13%
Motels - 0%

Flexkeeping (Glitch Management)

Resorts - 42%
City Center Hotels - 16%
Casinos - 5%

Loop CXM (by Benbria)

Resorts - 100%
Motels - 0%
Hostels - 0%
Featured clients
-

Flexkeeping (Glitch Management)

-

Fit Score for Your Property

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Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Flexkeeping Average Flexkeeping

Pricing Available By Request

Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Medallia

Pricing Available By Request
Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Flexkeeping (Glitch Management)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Loop CXM (by Benbria)

Pricing Available By Request
Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Medallia
vs.
Flexkeeping
vs.
Benbria

What Customers Are Saying

Most Recent Review

Medallia

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge from Houston (United States)

Flexkeeping (Glitch Management)

Everyone must have Flexkeeping ??

Housekeeping manager

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing
Most Positive Review

Medallia

Nice Tool

General Manager from San Francisco (United States)

Flexkeeping (Glitch Management)

Essential for Housekeeping & Maintenance

Director

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing
Most Critical

Medallia

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager from Las Vegas (United States)

Flexkeeping (Glitch Management)

Amazing company

GM

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing
References
-

Flexkeeping (Glitch Management)

Flexkeeping doesn’t have any references available
-

General Info