Compare Medallia vs GuestRevu (Surveys) vs Revinate (Surveys)

Medallia

Medallia

8 reviews
GuestRevu

GuestRevu (Surveys)

565 reviews
Revinate

Revinate (Surveys)

147 reviews

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Compare Medallia vs GuestRevu (Surveys) vs Revinate (Surveys)

Guest Survey Software vendor comparison between Medallia vs GuestRevu (Surveys) vs Revinate (Surveys). Find out which Guest Survey Software is right for you based on realtime data from 720 verified hotelier reviews across 99 countries.

Medallia

Medallia

Ranked 7 (out of 25)

4.8
8 reviews
View profile
GuestRevu

GuestRevu

Ranked 1 (out of 25)

4.8
565 reviews
View profile
Revinate

Revinate

Ranked 3 (out of 25)

4.7
147 reviews
View profile

Ratings Summary

HT Score

Medallia

unranked HTScore Icon

GuestRevu (Surveys)

100 HTScore Icon

Revinate (Surveys)

64 HTScore Icon
Popularity

Medallia

8 verified reviews

GuestRevu (Surveys)

565 verified reviews

Revinate (Surveys)

147 verified reviews
Likelihood to Recommend

Medallia

96%

GuestRevu (Surveys)

95%

Revinate (Surveys)

93%
Ease of Use

Medallia

4.6

GuestRevu (Surveys)

4.7

Revinate (Surveys)

4.7
ROI

Medallia

4.5

GuestRevu (Surveys)

4.6

Revinate (Surveys)

4.4
Implementation

Medallia

4.9

GuestRevu (Surveys)

4.7

Revinate (Surveys)

4.5
Customer Support

Medallia

4.8

Verified Customer Support

GuestRevu (Surveys)

4.8

Verified Customer Support

Revinate (Surveys)

4.6

Verified Customer Support

Certificate of Excellence

Medallia

GuestRevu (Surveys)

Revinate (Surveys)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Medallia

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GuestRevu (Surveys)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Revinate (Surveys)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Medallia
vs.
GuestRevu
vs.
Revinate

Customers

Top 3 Segments

Medallia

Other - 87%
Resorts - 13%
Motels - 0%

GuestRevu (Surveys)

Resorts - 15%
Boutiques - 15%
Luxury Hotels - 9%

Revinate (Surveys)

Resorts - 23%
Boutiques - 18%
Luxury Hotels - 14%
Featured clients
-

GuestRevu (Surveys)

GuestRevu doesn’t have any featured brands available

-

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

GuestRevu Average GuestRevu

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Revinate Average Revinate

Medallia

Pricing Available By Request
Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

GuestRevu (Surveys)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Revinate (Surveys)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Medallia
vs.
GuestRevu
vs.
Revinate
1-click quote request

What Customers Are Saying

Most Recent Review

Medallia

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge from Houston (United States)

GuestRevu (Surveys)

Easy manage

Director of Rooms from Hong Kong (China)

Revinate (Surveys)

Review of Revinate CRM (2024–2025 Experience)

Director of Rooms from Banff (Canada)
Most Positive Review

Medallia

Nice Tool

General Manager from San Francisco (United States)

GuestRevu (Surveys)

Timeous and relevant feedback from Guests

Owner

Revinate (Surveys)

Learning

Guest Services Supervisor
Most Critical

Medallia

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager from Las Vegas (United States)

GuestRevu (Surveys)

Ease of use and detailed

General Manager from Etosha National Park (Namibia)

Revinate (Surveys)

Easy to use platform

Training & Quality
References
-

GuestRevu (Surveys)

Kevin Charity
CEO The Coaching Inn Group

Gareth Jones
Revenue Supervisor Hotel Portmeirion & Castell Deudraeth

Kat Kunze
Global Sales Leader VISIONAPARTMENTS Zurich Albertstrasse

Laurence Wall
Director of Operations Crazy Bear Fitzrovia

-

General Info

Screenshots
Integrations

Medallia

Business Intelligence (2) Hotel Accounting Software (1) Booking Engine (1)
View all integrations (4)

GuestRevu (Surveys)

Property Management Systems (22) Hotel Management Software (11) Booking Engine (8)
View all integrations (39)

Revinate (Surveys)

Property Management Systems (40) Hotel Management Software (21) Booking Engine (14)
View all integrations (92)
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Backed by 60,000+ verified hotel software reviews
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