Compare Medallia vs GuestRevu vs Revinate (Surveys)

Medallia

Medallia

8 reviews
GuestRevu

GuestRevu

321 reviews
Revinate

Revinate (Surveys)

146 reviews

Compare Medallia vs GuestRevu vs Revinate (Surveys)

Guest Survey Software vendor comparison between Medallia vs GuestRevu vs Revinate (Surveys). Find out which Guest Survey Software is right for you based on realtime data from 475 verified hotelier reviews across 82 countries.

Medallia

Medallia

Ranked 7 (out of 25)

4.8
8 reviews
View profile
GuestRevu

GuestRevu

Ranked 2 (out of 55)

4.7
321 reviews
View profile
Revinate

Revinate

Ranked 2 (out of 25)

4.7
146 reviews
View profile

Ratings Summary

HT Score

Medallia

unranked HTScore Icon

GuestRevu

95 HTScore Icon

Revinate (Surveys)

89 HTScore Icon
Popularity

Medallia

8 verified reviews

GuestRevu

321 verified reviews

Revinate (Surveys)

146 verified reviews
Likelihood to Recommend

Medallia

96%

GuestRevu

94%

Revinate (Surveys)

93%
Ease of Use

Medallia

4.6

GuestRevu

4.6

Revinate (Surveys)

4.7
ROI

Medallia

4.5

GuestRevu

4.6

Revinate (Surveys)

4.5
Implementation

Medallia

4.9

GuestRevu

4.6

Revinate (Surveys)

4.6
Customer Support

Medallia

4.8

Verified Customer Support

GuestRevu

4.7

Verified Customer Support

Revinate (Surveys)

4.6

Verified Customer Support

Certificate of Excellence

Medallia

GuestRevu

Revinate (Surveys)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Case Management

Medallia

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GuestRevu

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Revinate (Surveys)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Medallia
vs.
GuestRevu
vs.
Revinate

Customers

Top 3 Segments

Medallia

Other - 87%
Resorts - 13%
Motels - 0%

GuestRevu

Boutiques - 23%
Resorts - 14%
Bed & Breakfast & Inns - 10%

Revinate (Surveys)

Resorts - 23%
Boutiques - 18%
Luxury Hotels - 14%
Featured clients
-

GuestRevu

-

Fit Score for Your Property

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Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

GuestRevu Average GuestRevu

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Revinate Average Revinate

Medallia

Pricing Available By Request
Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

GuestRevu

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Revinate (Surveys)

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Custom Price Quote
Medallia
vs.
GuestRevu
vs.
Revinate

What Customers Are Saying

Most Recent Review

Medallia

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge from Houston (United States)

GuestRevu

GuestRevu Rating

Regional General Manager from Samarinda (Indonesia)

Revinate (Surveys)

Revinate as Catalyst to improve Hotel Revenue and Guest Service

Digital Marketing Officer from Pasay (Philippines)
Most Positive Review

Medallia

Nice Tool

General Manager from San Francisco (United States)

GuestRevu

GuestRevu has helped our new property climb the TripAdvisor ranks very quickly

Manager

Revinate (Surveys)

Learning

Guest Services Supervisor
Most Critical

Medallia

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager from Las Vegas (United States)

GuestRevu

Very satisfied with their service and platform

Marketing Coordinator from

Revinate (Surveys)

Great Control and management tool for guest reputation

Area GM
References
-

GuestRevu

Daniel Thompson
General Manager Mullion Cove Hotel Cornwall

Kevin Charity
CEO The Coaching Inn Group

Tarek Aboudib
General Manager Sandy Beach Hotel & Resort

Mat Matysik
Marketing Manager Shamwari Private Game Reserve in the Eastern Cape

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General Info