Compare Medallia vs Revinate (Surveys) vs GuestRevu (Surveys)

Medallia

Medallia

8 reviews
Revinate

Revinate (Surveys)

146 reviews
GuestRevu

GuestRevu (Surveys)

432 reviews

Compare Medallia vs Revinate (Surveys) vs GuestRevu (Surveys)

Guest Surveys & Feedback vendor comparison between Medallia vs Revinate (Surveys) vs GuestRevu (Surveys). Find out which Guest Surveys & Feedback is right for you based on realtime data from 586 verified hotelier reviews across 91 countries.

Medallia

Medallia

Ranked 8 (out of 25)

4.8
8 reviews
View profile
Revinate

Revinate

Ranked 4 (out of 25)

4.7
146 reviews
View profile
GuestRevu

GuestRevu

Ranked 1 (out of 25)

4.8
432 reviews
View profile

Ratings Summary

HT Score

Medallia

unranked HTScore Icon

Revinate (Surveys)

84 HTScore Icon

GuestRevu (Surveys)

100 HTScore Icon
Popularity

Medallia

8 verified reviews

Revinate (Surveys)

146 verified reviews

GuestRevu (Surveys)

432 verified reviews
Likelihood to Recommend

Medallia

96%

Revinate (Surveys)

93%

GuestRevu (Surveys)

95%
Ease of Use

Medallia

4.6

Revinate (Surveys)

4.7

GuestRevu (Surveys)

4.7
ROI

Medallia

4.5

Revinate (Surveys)

4.5

GuestRevu (Surveys)

4.6
Implementation

Medallia

4.9

Revinate (Surveys)

4.6

GuestRevu (Surveys)

4.6
Customer Support

Medallia

4.8

Verified Customer Support

Revinate (Surveys)

4.6

Verified Customer Support

GuestRevu (Surveys)

4.7

Verified Customer Support

Certificate of Excellence

Medallia

Revinate (Surveys)

GuestRevu (Surveys)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Medallia

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Revinate (Surveys)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GuestRevu (Surveys)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Medallia
vs.
Revinate
vs.
GuestRevu

Customers

Top 3 Segments

Medallia

Other - 87%
Resorts - 13%
Motels - 0%

Revinate (Surveys)

Resorts - 23%
Boutiques - 18%
Luxury Hotels - 14%

GuestRevu (Surveys)

Boutiques - 21%
Resorts - 17%
Luxury Hotels - 11%
Featured clients
-
-

GuestRevu (Surveys)

GuestRevu doesn’t have any featured brands available

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Revinate Average Revinate

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

GuestRevu Average GuestRevu

Medallia

Pricing Available By Request
Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Revinate (Surveys)

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

GuestRevu (Surveys)

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Custom Price Quote
Medallia
vs.
Revinate
vs.
GuestRevu

What Customers Are Saying

Most Recent Review

Medallia

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge from Houston (United States)

Revinate (Surveys)

Revinate as Catalyst to improve Hotel Revenue and Guest Service

Digital Marketing Officer from Pasay (Philippines)

GuestRevu (Surveys)

How Pamarah Lodge Understood Guest Experience Better and Achieved an NPS of 91 with GuestRevu

Owner from Victoria Falls (Zimbabwe)
Most Positive Review

Medallia

Nice Tool

General Manager from San Francisco (United States)

Revinate (Surveys)

Learning

Guest Services Supervisor

GuestRevu (Surveys)

Be up to date, full automatic

MD
Most Critical

Medallia

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager from Las Vegas (United States)

Revinate (Surveys)

Great Control and management tool for guest reputation

Area GM

GuestRevu (Surveys)

Great platform to use to colleect reviews.

Front Office Manager
References
-
-

GuestRevu (Surveys)

Kevin Charity
CEO The Coaching Inn Group

Gareth Jones
Revenue Supervisor Hotel Portmeirion & Castell Deudraeth

Kat Kunze
Global Sales Leader VISIONAPARTMENTS Zurich Albertstrasse

Laurence Wall
Director of Operations Crazy Bear Fitzrovia

General Info