Compare Medallia vs TrustYou Customer Experience Platform (CXP) vs Guest Feedback (by Customer Alliance)

Medallia

Medallia

8 reviews
TrustYou

TrustYou Customer Experience Platform (CXP)

290 reviews
Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews

Compare Medallia vs TrustYou Customer Experience Platform (CXP) vs Guest Feedback (by Customer Alliance)

Guest Survey Software vendor comparison between Medallia vs TrustYou Customer Experience Platform (CXP) vs Guest Feedback (by Customer Alliance). Find out which Guest Survey Software is right for you based on realtime data from 363 verified hotelier reviews across 77 countries.

Medallia

Medallia

Ranked 7 (out of 25)

4.8
8 reviews
View profile
TrustYou

TrustYou

Ranked 3 (out of 55)

4.4
290 reviews
View profile
Customer Alliance

Customer Alliance

Ranked 3 (out of 25)

4.7
65 reviews
View profile

Ratings Summary

HT Score

Medallia

unranked HTScore Icon

TrustYou Customer Experience Platform (CXP)

91 HTScore Icon

Guest Feedback (by Customer Alliance)

87 HTScore Icon
Popularity

Medallia

8 verified reviews

TrustYou Customer Experience Platform (CXP)

290 verified reviews

Guest Feedback (by Customer Alliance)

65 verified reviews
Likelihood to Recommend

Medallia

96%

TrustYou Customer Experience Platform (CXP)

88%

Guest Feedback (by Customer Alliance)

94%
Ease of Use

Medallia

4.6

TrustYou Customer Experience Platform (CXP)

4.5

Guest Feedback (by Customer Alliance)

4.7
ROI

Medallia

4.5

TrustYou Customer Experience Platform (CXP)

4.2

Guest Feedback (by Customer Alliance)

4.4
Implementation

Medallia

4.9

TrustYou Customer Experience Platform (CXP)

4.3

Guest Feedback (by Customer Alliance)

4.6
Customer Support

Medallia

4.8

Verified Customer Support

TrustYou Customer Experience Platform (CXP)

4.5

Verified Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Certificate of Excellence

Medallia

TrustYou Customer Experience Platform (CXP)

Guest Feedback (by Customer Alliance)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Case Management

SMS text messaging

Medallia

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

TrustYou Customer Experience Platform (CXP)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Medallia
vs.
TrustYou
vs.
Customer Alliance

Customers

Top 3 Segments

Medallia

Other - 87%
Resorts - 13%
Motels - 0%

TrustYou Customer Experience Platform (CXP)

Resorts - 19%
Branded Hotels - 16%
Other - 13%

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%
Featured clients
-

TrustYou Customer Experience Platform (CXP)

-

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou Average TrustYou

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Medallia

Pricing Available By Request
Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

TrustYou Customer Experience Platform (CXP)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Medallia
vs.
TrustYou
vs.
Customer Alliance

What Customers Are Saying

Most Recent Review

Medallia

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge from Houston (United States)

TrustYou Customer Experience Platform (CXP)

Sales people tell lies to get you to sign the contract and will never rectify it.

Marketing Manager from Marumbi (Zanzibar Archipelago)

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)
Most Positive Review

Medallia

Nice Tool

General Manager from San Francisco (United States)

TrustYou Customer Experience Platform (CXP)

Thai City Centre Hotel Review of TrustYou

Human Resources

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)
Most Critical

Medallia

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager from Las Vegas (United States)

TrustYou Customer Experience Platform (CXP)

Focus to the Target!

GM

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)
References
-

TrustYou Customer Experience Platform (CXP)

Selim Imre
Rooms Division Manager Aska Hotels Sun Queen Beach

Shanna Davis
Marketing Manager Ayres Hotels

-

General Info

Screenshots
Integrations

Medallia

Business Intelligence (2) Booking Engine (1) Hotel Reservations Software (1)

TrustYou Customer Experience Platform (CXP)

Property Management Systems (24) Booking Engine (13) Hotel Management Software (13)

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)