LIKE MAGIC (Check-in) vs. Roommatik:
Which Is Right for You?

The Decision

Choosing the right contactless check-in solution is crucial for your hotel’s operational efficiency and guest satisfaction. LIKE MAGIC (Check-in) by LIKE MAGIC and Roommatik both aim to streamline check-in processes, but they differ significantly in features, user feedback, and market presence. Your decision hinges on understanding these differences and aligning them with your hotel’s specific needs.

LIKE MAGIC offers a comprehensive platform with a robust feature set, while Roommatik emphasizes unattended, kiosk-based check-in with remote control capabilities. Which aligns better with your hotel’s operational style and guest expectations?

Is LIKE MAGIC or Roommatik Better for Hotels?

Both products address the core challenge of contactless check-in, reducing front desk congestion and enhancing guest convenience. LIKE MAGIC integrates guest journey management, automation, and rich communication channels, making it suitable for hotels seeking a full-service digital guest experience. Roommatik, however, focuses on unattended kiosks, providing quick, self-service check-in primarily through hardware, ideal for hotels prioritizing minimal staff involvement.

While LIKE MAGIC boasts a higher overall rating and recent reviews, Roommatik’s emphasis on unattended, multi-language kiosks makes it a practical choice for properties with high guest turnover or those wanting to eliminate staffing costs entirely.

Do you need a comprehensive guest engagement platform or a dedicated kiosk solution that minimizes staff involvement?

LIKE MAGIC vs Roommatik: Which Should Your Hotel Choose?

If your hotel needs a platform that offers end-to-end guest management, including communication, upselling, and digital keys, LIKE MAGIC is the better option. Its extensive feature set (17 unique features) supports a seamless guest journey, from booking to post-stay, making it ideal for hotels looking to elevate guest experience and operational efficiency.

Conversely, if your hotel requires a straightforward, unattended check-in kiosk with fast room key issuance and remote control capabilities, Roommatik fits the bill. Its simple interface, multilingual support, and integration with existing systems make it perfect for budget hotels or large properties with high check-in volume.

In summary, choose LIKE MAGIC for a holistic guest engagement system. Opt for Roommatik if your primary goal is fast, unattended check-in with minimal staffing.

Is LIKE MAGIC or Roommatik Easier to Use?

LIKE MAGIC’s platform scores a 4.9/5 for ease of use, praised for its straightforward guest interface and smooth onboarding. Users highlight the platform’s intuitive design, although some note that the backend could be simplified further.

Roommatik’s kiosks also score highly at 4.86/5, with reviews emphasizing their simplicity and manageability from the staff perspective. Guests find the kiosks easy to operate, especially with multilingual support, and remote control features add to operational convenience.

Edge: LIKE MAGIC, due to its slightly higher ease-of-use rating and integrated guest journey app.

Which Has Better Features: LIKE MAGIC or Roommatik?

LIKE MAGIC offers 17 exclusive features, including hotel website check-in portals, digital document scanning, ID verification, multi-lingual support, pre-arrival upselling, and integration with door locks. These features support a full-service digital guest experience and operational automation.

Roommatik provides only 2 unique features: unattended kiosks supporting 15 languages and remote kiosk control, focusing on fast, self-service check-in. While effective for quick check-ins, it lacks the broader engagement and automation features of LIKE MAGIC.

Edge: LIKE MAGIC, with its comprehensive suite of 17 features tailored for rich guest interactions.

Which Has Better Customer Support: LIKE MAGIC or Roommatik?

LIKE MAGIC’s support scores a 4.83/5, with reviews praising its friendly, efficient onboarding and ongoing assistance. Hoteliers appreciate prompt responses and the platform’s reliability, which contributes to smoother implementation.

Roommatik’s support scores 4.71/5. Users commend its ease of use and remote management but note that support could be more extensive, given the smaller team behind the product.

Edge: LIKE MAGIC, based on higher support ratings and more positive review sentiments.

Which Has More Integrations: LIKE MAGIC or Roommatik?

LIKE MAGIC integrates with 10 verified partners, including prominent systems like Oracle Hospitality, Mews, and SALTO Systems. These integrations support broader system connectivity for properties seeking unified operations.

Roommatik boasts 26 verified integrations, including PMS systems like RoomRaccoon and WuBook, and keyless access solutions like FLEXIPASS. Its extensive partner network allows for flexible integration with existing hotel management infrastructure.

Edge: Roommatik, with a larger number of verified integrations supporting diverse systems.

Which Do Hoteliers Rate Higher: LIKE MAGIC or Roommatik?

LIKE MAGIC has 29 reviews, with recent feedback in the last six months, indicating active usage and interest. Its overall rating of 0/5 may be misleading, but the high NPS score (9.86/5) and 99% likelihood to recommend show strong satisfaction among users.

Roommatik features fewer reviews (7 total, none recent), but those reviews are consistently positive, with many rating it 5/5. Hotels favor its speed and ease of unattended check-in.

Edge: LIKE MAGIC, due to the greater number of recent reviews and higher overall engagement scores.

How Much Do LIKE MAGIC and Roommatik Cost?

LIKE MAGIC is priced at a flat $700 per month, with no free tier or trial, making costs predictable for hotels of various sizes. Roommatik’s pricing details are unavailable, but it appears to be hardware-based and may involve a different cost structure.

Because Roommatik’s pricing model isn’t transparent, your investment will depend on hardware costs and potential integration expenses, which could be higher or lower depending on your setup.

What Type of Hotel Should Use LIKE MAGIC?

• Hotels seeking a comprehensive guest management platform that combines check-in, communication, and upselling.
• Properties aiming to enhance guest engagement through personalized digital interactions.
• Hotels with a focus on automation to reduce staffing costs, such as boutique hotels and city center hotels.
• Teams willing to invest in a platform that offers detailed analytics and customizable guest journeys.
• Not ideal if your hotel prefers a simple, kiosk-only solution without broader engagement features.

What Type of Hotel Should Use Roommatik?

• Hotels that prioritize quick, unattended check-in with minimal staff involvement.
• Properties with high guest turnover, such as budget hotels, hostels, or large resorts.
• Hotels wanting multilingual support with immediate room key issuance.
• Establishments looking for remote control of kiosks and easy integration with existing systems.
• Not ideal if your hotel needs a full guest engagement platform or detailed analytics.

The Bottom Line for Hotels

LIKE MAGIC and Roommatik serve different hotel needs. LIKE MAGIC excels as a full-service guest journey platform with automation, upselling, and rich communication features, making it suitable for hotels aiming to elevate guest experience and operational efficiency.

Roommatik offers a streamlined, hardware-focused check-in solution ideal for properties with high volume and a preference for unattended, self-service processes. It’s a practical choice for hotels that want quick check-ins without extensive software requirements.

Choose LIKE MAGIC if you seek a comprehensive, customizable platform that integrates with your entire operation. Opt for Roommatik if you need a fast, reliable kiosk-based check-in system to reduce staffing and queues.

In conclusion, your decision should reflect whether your hotel values a broad digital guest experience (LIKE MAGIC) or a straightforward, unattended check-in process (Roommatik). Both can serve your property’s needs—your choice depends on your operational priorities and guest expectations.