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RoomRaccoon PMS vs. Stayntouch:
Which Is Right for You?
TLDR
We analyzed 579 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
RoomRaccoon shines when it comes to user interface and experience — especially for independent properties (4.1/5) , with exclusive features like Guest CRM and Guest profiles.
Stayntouch shines when it comes to user-friendly interface — especially for brand properties (4.9/5) , with exclusive features like Tablet/Kiosk Check-in and Guest App.
How Does RoomRaccoon PMS Compare to Stayntouch?
Side-by-side ratings based on 579 verified hotelier reviews on HTR.
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| Starting Price | From $1,000/mo | From $800/mo |
| Verified Reviews | 209 | 370 |
What Are the Pros and Cons of RoomRaccoon PMS vs Stayntouch?
After analyzing 579 verified reviews, RoomRaccoon users most value its user interface and experience, all-in-one system, automated emails and documents, while Stayntouch users highlight user-friendly interface, integration and onboarding, system performance and reliability. Click any theme to see what reviewers say.
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User Interface and Experience
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User-Friendly Interface
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All-in-one System
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Integration and Onboarding
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Automated Emails and Documents
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System Performance and Reliability
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Reservation Management
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Service and Support
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Room Management and Housekeeping
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Integration Limitations
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Reservation Management
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System Bugs and Stability Issues
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Rate and Revenue Management
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RoomRaccoon vs Stayntouch: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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| Small (10-24 rooms) ▾ | #10 90 reviews | #18 51 reviews |
| Mid-Size (25-74 rooms) ▾ | #17 27 reviews | #5 208 reviews |
| Large (75-199 rooms) ▾ | #14 7 reviews | #7 29 reviews |
| X-Large (200+ rooms) ▾ | #19 0 reviews | #2 58 reviews |
By Property Type
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| Boutique ▾ | #9 100 reviews | #6 220 reviews |
| Luxury ▾ | #9 64 reviews | #6 180 reviews |
| Branded / Chain ▾ | #14 29 reviews | #3 152 reviews |
| Extended Stay ▾ | #7 28 reviews | #14 17 reviews |
By Region
| Segment |
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| North America ▾ | #24 7 reviews | #4 262 reviews |
| Europe ▾ | #5 123 reviews | #12 64 reviews |
| Asia Pacific | #31 4 reviews | #21 3 reviews |
| Middle East | #31 1 reviews | — |
The Decision
Choosing the right property management system (PMS) can significantly impact your hotel's operations, guest experience, and revenue. Both RoomRaccoon and Stayntouch aim to streamline hotel management, yet they cater to different hotel profiles and operational needs. Recognizing their core strengths and limitations will help you make an informed decision aligned with your hotel’s scale, complexity, and strategic goals.
RoomRaccoon, with its all-in-one platform, emphasizes ease of use for independent and small hotels, integrating reservations, channel management, and automation. Stayntouch, on the other hand, offers a robust cloud PMS designed for multi-property chains and hotels seeking extensive integrations and advanced mobile tools.
Which product aligns better with your property’s size, operational complexity, and growth ambitions?
Is RoomRaccoon or Stayntouch Better for Hotels?
RoomRaccoon and Stayntouch are both designed to simplify hotel operations but target different hotel segments. RoomRaccoon excels at providing an intuitive, easy-to-implement platform that consolidates booking, channel management, and guest communication into one interface, mainly for independent hotels and boutique properties. Stayntouch’s strength lies in its scalability, multi-property management, and extensive third-party integrations, making it suitable for larger chains and hotel groups.
While RoomRaccoon’s recent reviews highlight high overall satisfaction, including a 4.88/5 rating from 169 reviews, Stayntouch’s 4.56/5 from 317 reviews—more recent ones—indicate a slightly stronger user confidence today. Do you prioritize simplicity and rapid onboarding, or do you need a system capable of managing multiple locations and complex integrations?
RoomRaccoon vs Stayntouch: Which Should Your Hotel Choose?
If your hotel is a small independent property seeking an all-in-one, user-friendly PMS with automated guest communication and yield management, go with RoomRaccoon. It is especially suitable if you want to reduce manual workloads, increase direct bookings, and enjoy a straightforward platform that minimizes training time.
If your hotel operates multiple properties, has complex revenue management needs, or needs extensive third-party integrations like contactless check-in or advanced security features, Stayntouch is the better fit. Its open API and multi-property capabilities make it ideal for hotel groups aiming for scalable, flexible management.
In summary, choose RoomRaccoon for simplicity and affordability, or Stayntouch for scalability and robust integration. Which profile matches your hotel’s growth path?
Is RoomRaccoon or Stayntouch Easier to Use?
RoomRaccoon boasts a 4.74/5 ease of use rating from 169 reviews, with many users praising its intuitive interface, ease of onboarding, and straightforward management tasks. Reviewers like "really easy to use" and "very user-friendly" highlight how quickly staff adapt, making it ideal for small teams or independent hoteliers.
Stayntouch has a slightly higher overall customer support rating of 4.68/5 from 317 reviews, with users emphasizing its mobile-friendly screens and quick training. However, some mention the speed of navigating dashboards could improve, especially for complex reports.
Edge: RoomRaccoon.
Which Has Better Features: RoomRaccoon or Stayntouch?
RoomRaccoon offers 16 features exclusive to its platform, including gift vouchers, guest CRM, multi-currency support, inventory management, and real-time two-way integrations. These features cater to independent hotels wanting a versatile, all-in-one system without additional modules.
Stayntouch has 14 unique features, including guest app, digital registration, rules-based room assignments, and extensive security compliance like PCI and GDPR. Its focus on mobile check-in, guest messaging, and task management makes it appealing for hotels prioritizing guest experience and operational automation.
While both systems share 35 features, RoomRaccoon’s broader suite of operational tools and integrations give it a slight edge for small hotels seeking comprehensive packages.
Edge: RoomRaccoon.
Which Has Better Customer Support: RoomRaccoon or Stayntouch?
RoomRaccoon’s customer support scores 4.53/5, with reviews citing helpful staff but also expressing frustration over slow responses and occasional unresolved issues. Some users note support can be inconsistent, especially during system bugs.
Stayntouch’s support rating is 4.68/5, with many praising their proactive onboarding, quick assistance, and consistent upgrades. Reviewers mention that support is "responsive and easy to work with," and the training team is noted for its thoroughness.
Edge: Stayntouch.
Which Has More Integrations: RoomRaccoon or Stayntouch?
RoomRaccoon connects with 88 verified partners, including popular systems like WuBook Channel Manager and Customer Alliance. Its integrations cover booking engines, revenue tools, and digital marketing, offering flexibility for small to medium properties.
Stayntouch boasts 188 verified partners, with integrations spanning RoomPriceGenie, STAAH, and a wide range of third-party solutions. Its open API allows for extensive customization and multi-system synchronization, especially beneficial for larger properties and chains.
While Stayntouch’s broader integration network outpaces RoomRaccoon, the latter’s focus on core hospitality tools suits smaller hotels well.
Edge: Stayntouch.
Which Do Hoteliers Rate Higher: RoomRaccoon or Stayntouch?
RoomRaccoon’s reviews are predominantly from small and boutique hotels, with an average rating of 4.88/5. Hoteliers praise its simplicity, automation, and direct booking improvements, with comments like "saves a lot of time" and "more direct bookings."
Stayntouch’s 4.56/5 score comes mainly from mid-sized and large hotels, with users appreciating its multi-property management and mobile capabilities. Some mention that the system’s complexity can be overwhelming for smaller teams.
For overall recent sentiment, Stayntouch’s higher review count and recency lend credibility to its slightly higher rating.
Edge: Stayntouch.
How Much Do RoomRaccoon and Stayntouch Cost?
RoomRaccoon’s pricing starts at $1,000 per month, with no free trial or freemium options. Its straightforward pricing makes it accessible to small hotels but may be less flexible for larger operations.
Stayntouch charges a base fee of $800 monthly, also without a trial, but includes more extensive features suited for multi-property management. Custom quotes are typically provided for larger portfolios.
Both systems operate on subscription models, but Stayntouch’s slightly lower starting price coupled with its scalability may offer better value for growing hotel groups.
What Type of Hotel Should Use RoomRaccoon?
- Hotels that are independent or boutique, especially those with fewer than 50 rooms.
- Teams seeking a simple, all-in-one platform that requires minimal training.
- Properties prioritizing direct bookings and automated guest communication.
- Hotels with limited technical staff needing easy onboarding.
Not ideal if:
- Your hotel is part of a large chain or requires extensive multi-property support.
- You need advanced security, complex integrations, or multi-language features.
- Your operations demand highly customizable reporting or sophisticated revenue management.
What Type of Hotel Should Use Stayntouch?
- Hotel groups managing multiple properties across different regions.
- Hotels seeking a highly scalable system with extensive third-party integrations.
- Properties focusing on mobile check-in, guest messaging, and automation.
- Teams that want a cloud PMS with open APIs for custom solutions.
Not ideal if:
- You operate a small boutique hotel or bed & breakfast.
- Your primary focus is a simple booking engine without multi-property needs.
- You prefer a system with minimal setup and fast implementation; the onboarding process can be more involved.
The Bottom Line for Hotels
RoomRaccoon provides a streamlined, all-in-one platform designed specifically for small hotels and independents. Its strengths lie in its simplicity, automation, and integrated revenue tools, making it ideal for properties looking to do more with less effort.
Stayntouch offers an enterprise-grade PMS that excels in managing multiple properties, providing extensive integrations, and supporting mobile guest experiences. It’s better suited for hotel groups and properties with complex operational needs.
If your hotel is a small independent with limited staff and a desire for quick setup, choose RoomRaccoon. For larger portfolios or chains aiming for scalability and extensive customization, Stayntouch is the more fitting choice.
In conclusion, the decision hinges on your hotel’s size, management complexity, and growth plans. Both systems are capable, but their ideal users differ significantly.
This comprehensive comparison ensures you select the PMS that best fits your hotel’s current needs and future ambitions.
How Much Do RoomRaccoon PMS and Stayntouch Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $1,000/mo | From $800/mo |
Which Features Does RoomRaccoon PMS Have That Stayntouch Doesn't (and Vice Versa)?
According to HTR's product database, RoomRaccoon PMS and Stayntouch share 35 features. Here are the key differences — features one has that the other lacks.
| Feature |
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| Analytics dashboard | ||
| Base Pricing | ||
| EPoS | ||
| Gift Vouchers | ||
| Guest App | ||
| Guest CRM | ||
| Guest profiles | ||
| Online 24/7 support | ||
| PCI Compliant | ||
| PMS connectivity | ||
| Tablet/Kiosk Check-in | ||
| Task Management |
Showing top differences. 18 more features differ between these products.
Real-World Results: RoomRaccoon vs Stayntouch by Business Goal
We analyzed 13 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"Yield rules have helped us optimise our rates and our occupancy immensely. The ones we found most crucial were setting up yield rules for last minute bookings, to increase our occu..."
No published case study for this goal yet.
"The automation of the payment system - from the guests receiving their invoice, the booking confirmation, and the payment being automatically accredited to the reservation - has le..."
"Before leveraging Stayntouch PMS and Owner Relations, much of our old accounting processes were completed manually, including printing and hand-delivering statements to units, and..."
"Most of our guests travel from far, and they might be tired when they arrive, so they might not always think about the extra things they might need - like a bathrobe and slippers...."
"As an independent hotel that runs above 100% occupancy on many nights, the TWA Hotel finds Stayntouch integral to our operations."
RoomRaccoon vs Stayntouch: The Bottom Line
What hoteliers love
Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, t... Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, there are suggestions for improvement, especially for mobile and tablet versions of the system to enhance usability further.
RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidat... RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidation helps streamline operations and eliminate the need for multiple software solutions. Many reviews highlight how this feature saves time and makes management easier.
Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Aut... Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Automated invoicing and pre/post-stay emails are frequently mentioned benefits. Users also commend the customization options for these automated functionalities.
Where hoteliers push back
While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomR... While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomRaccoon's support team. Long wait times for issue resolution, especially during critical operational periods, are common complaints.
Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs.... Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs. Users express their desire for more seamless integrations to avoid manual work and additional expenses.
Ranks higher for
Unique capabilities
What hoteliers love
The system's intuitive design allows for easy navigation, making it suitable for training new staff quickly. The visual and organizational elements ar... The system's intuitive design allows for easy navigation, making it suitable for training new staff quickly. The visual and organizational elements are highlighted as aiding faster task execution and enhancing staff capability, thus improving guest interactions.
Stayntouch is noted for its seamless integration and smooth onboarding processes, facilitated by individual support from staff like David and Julia. T... Stayntouch is noted for its seamless integration and smooth onboarding processes, facilitated by individual support from staff like David and Julia. The guidance provided by these individuals was deemed invaluable, particularly for system transition and setup.
Stayntouch is generally reliable without major outages, providing continuous support via the cloud. Although positive, some users express concerns ove... Stayntouch is generally reliable without major outages, providing continuous support via the cloud. Although positive, some users express concerns over the speed of addressing complex issues amidst rapid company growth.
Where hoteliers push back
While generally praised for accessible reports that support operations, users cite a need for more adaptive reporting features. Some reports lack deta... While generally praised for accessible reports that support operations, users cite a need for more adaptive reporting features. Some reports lack detail or are hard to manipulate, highlighting the need for customizable analytics solutions.
Room assignments and housekeeping functionalities receive positive feedback for enhancing operational efficiency. However, users request better functi... Room assignments and housekeeping functionalities receive positive feedback for enhancing operational efficiency. However, users request better functionality in room diary visibility and tasks scheduling to address specific management needs.
Ranks higher for
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About RoomRaccoon PMS vs Stayntouch
Can RoomRaccoon PMS replace Stayntouch?
It depends on your requirements. RoomRaccoon PMS and Stayntouch share many core Property Management Systems features, but each has unique capabilities. RoomRaccoon PMS offers 88 verified integration partners, while Stayntouch offers 187. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. RoomRaccoon PMS leads in ease of use at 4.8/5 vs 4.7/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do RoomRaccoon PMS or Stayntouch offer a free plan?
RoomRaccoon PMS: No. Stayntouch: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank RoomRaccoon PMS and Stayntouch?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. RoomRaccoon has an HT Score of 80 and Stayntouch has 91. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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