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RoomRaccoon PMS vs. ThinkReservations PMS:
Which Is Right for You?
TLDR
We analyzed 604 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
RoomRaccoon shines when it comes to user interface and experience — especially for independent properties (4.1/5) , with exclusive features like Revenue management module and Guest CRM.
ThinkReservations shines when it comes to customer support — especially for brand properties (0.0/5) , with exclusive features like Guest Communication (SMS Messaging) and Guest Messaging.
How Does RoomRaccoon PMS Compare to ThinkReservations PMS?
Side-by-side ratings based on 604 verified hotelier reviews on HTR.
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| Starting Price | From $1,000/mo | From $500/mo |
| Verified Reviews | 209 | 395 |
What Are the Pros and Cons of RoomRaccoon PMS vs ThinkReservations PMS?
After analyzing 604 verified reviews, RoomRaccoon users most value its user interface and experience, all-in-one system, automated emails and documents, while ThinkReservations users highlight customer support, operational efficiency, data and reporting. Click any theme to see what reviewers say.
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User Interface and Experience
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Customer Support
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All-in-one System
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Operational Efficiency
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Automated Emails and Documents
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Data and Reporting
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Integration with OTAs
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Service and Support
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Pricing and Fees
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Integration Limitations
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Security Features
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System Bugs and Stability Issues
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RoomRaccoon vs ThinkReservations: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #10 90 reviews | #4 145 reviews |
| Mid-Size (25-74 rooms) ▾ | #17 27 reviews | #9 25 reviews |
| Large (75-199 rooms) ▾ | #14 7 reviews | #6 3 reviews |
| X-Large (200+ rooms) | #19 0 reviews | #5 1 reviews |
By Property Type
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| Boutique ▾ | #9 100 reviews | #7 100 reviews |
| Luxury ▾ | #9 64 reviews | #7 70 reviews |
| Branded / Chain ▾ | #14 29 reviews | #7 24 reviews |
| Extended Stay ▾ | #7 28 reviews | #11 8 reviews |
By Region
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| North America ▾ | #24 7 reviews | #1 386 reviews |
| Europe ▾ | #5 123 reviews | #57 0 reviews |
| Asia Pacific | #31 4 reviews | #32 0 reviews |
| Middle East | #31 1 reviews | #32 0 reviews |
The Decision
Choosing between RoomRaccoon PMS and ThinkReservations PMS depends on your hotel’s specific needs. Both systems aim to streamline operations, boost revenue, and improve guest satisfaction, but they differ significantly in features, user experience, and market focus.
RoomRaccoon offers an all-in-one platform tailored for small to mid-sized independent hotels. ThinkReservations, meanwhile, emphasizes seamless OTA integration and automation for hotels seeking to maximize online visibility and operational efficiency.
Are you looking for a user-friendly, integrated system for small hotels, or do you prioritize strong OTA connectivity and automation? Let’s compare the two to see which fits your hotel best.
Is RoomRaccoon or ThinkReservations Better for Hotels?
RoomRaccoon and ThinkReservations both serve small to medium-sized hotels, but their core strengths diverge. RoomRaccoon’s platform combines a PMS, channel manager, booking engine, and revenue management in a single, intuitive interface, aimed at independent hotels seeking simplicity. ThinkReservations excels with its robust OTA integrations, automated guest communication, and a slightly more modern interface, appealing to hotels focused on online distribution.
Recent reviews favor ThinkReservations for its higher overall ratings (89.18 vs. 80.23 HT Score) and more recent feedback, indicating a stronger and more current user base. Does your hotel need an all-in-one solution or more advanced OTA and automation features?
ThinkReservations vs RoomRaccoon: Which Should Your Hotel Choose?
If your hotel primarily operates in North America, relies heavily on OTA bookings, and values automation, ThinkReservations is the better choice. It has a broader feature set tailored for dynamic online environments, including automated upselling, channel management, and extensive OTA integration.
Conversely, if you are a small to boutique hotel seeking a straightforward, all-in-one PMS with built-in revenue management, RoomRaccoon is ideal. Its features like multi-currency support, guest CRM, and simplified reservation management make it suitable for independent operators who want to do more with less complexity.
For hotels prioritizing OTA connectivity and automation, opt for ThinkReservations. For small hotels that want an integrated management system with less emphasis on external channels, go with RoomRaccoon.
Is RoomRaccoon or ThinkReservations Easier to Use?
RoomRaccoon’s user interface scores slightly lower (4.74/5) than ThinkReservations (4.82/5), but recent reviews praise both for their ease of onboarding and staff adoption. RoomRaccoon’s onboarding process is rated 4.61/5, with users citing its intuitive design and quick setup, though some mention occasional bugs.
ThinkReservations benefits from a modern, clean interface and onboarding rated at 4.73/5, with users highlighting its straightforward navigation and support. Feedback suggests that ThinkReservations’ interface and customer support are slightly more polished and responsive.
Edge: ThinkReservations.
Which Has Better Features: RoomRaccoon or ThinkReservations?
RoomRaccoon offers 24 features exclusive to its platform, including revenue management, guest CRM, multi-currency support, and advanced integrations like ID scanning and mobile housekeping apps. It also provides unlimited channels at no extra cost, making it highly versatile for small hotels looking to grow.
ThinkReservations, with 12 unique features, excels in guest communication (SMS), automated reminders, and digital registration. Its focus is more on automation and OTA management, ideal for hotels emphasizing online distribution.
Edge: RoomRaccoon.
Which Has Better Customer Support: RoomRaccoon or ThinkReservations?
ThinkReservations leads with a support rating of 4.82/5, compared to RoomRaccoon’s 4.53/5. Users praise ThinkReservations’ responsive, 24/7 support team, often describing it as “friendly, knowledgeable, and accessible.” Many recent reviews mention quick resolutions and helpful onboarding.
RoomRaccoon support receives positive feedback but is occasionally criticized for slower responses and limited availability during peak times. For hotels prioritizing immediate, reliable support, ThinkReservations has the edge.
Edge: ThinkReservations.
Which Has More Integrations: RoomRaccoon or ThinkReservations?
RoomRaccoon boasts 88 verified partners, including major OTAs, payment gateways, and marketing tools, with 8 shared integrations with ThinkReservations. It offers extensive options such as Sage, RevControl, and TrustYou, allowing hotels to customize their tech stack extensively.
ThinkReservations has 16 verified partners, including key OTAs like Booking.com, Expedia, and Airbnb, with notable integrations like Triptease and INTELITY. While it has fewer partners, its direct OTA connections are highly reliable.
Edge: RoomRaccoon.
Which Do Hoteliers Rate Higher: RoomRaccoon or ThinkReservations?
ThinkReservations outperforms in recent reviews, with a HT Score of 89.18 and a current rating of 4.88/5, based on 356 reviews, compared to RoomRaccoon’s 80.23 HT Score and 4.88/5 from 169 reviews. Notably, ThinkReservations has more reviews in the last 6 months, indicating a stronger recent user base.
In terms of hotel segments, ThinkReservations is favored by small independent hotels and B&Bs, while RoomRaccoon is more popular with boutique hotels. For current user satisfaction, ThinkReservations takes the lead.
Edge: ThinkReservations.
How Much Do RoomRaccoon and ThinkReservations Cost?
RoomRaccoon charges a flat base price of $1,000, with no freemium or monthly per-room fees. ThinkReservations offers a lower base price of $500, also without additional monthly or implementation costs.
While both platforms lack trial info, the significant price difference favors smaller hotels with limited budgets to choose ThinkReservations, especially given its strong feature set.
What Type of Hotel Should Use RoomRaccoon?
- Hotels that operate independently or boutique hotels seeking a straightforward, all-in-one management system.
- Teams that want to automate guest communication, invoicing, and reservations without heavy reliance on external channels.
- Hotels looking for multi-currency support and an integrated revenue management tool.
- Small properties wanting a flexible, scalable solution that consolidates operations.
Not ideal if your hotel relies heavily on OTA bookings, or if you need advanced digital marketing and guest engagement tools.
What Type of Hotel Should Use ThinkReservations?
- Hotels that prioritize online visibility, OTA integrations, and automated upselling.
- Small to mid-sized properties seeking a modern, intuitive interface with extensive automation.
- Hotels looking for reliable, 24/7 support and seamless connectivity with major OTAs.
- Properties aiming to expand online bookings with minimal manual effort.
Not ideal if your hotel prefers a more customizable, all-in-one platform with extensive in-house revenue management or multi-currency features.
ThinkReservations vs RoomRaccoon: The Bottom Line for Hotels
RoomRaccoon provides a versatile, all-in-one system especially suited for independent hotels and boutique properties seeking simplicity and automation. Its extensive integrations and revenue tools make it a valuable choice for small hotels wanting to manage reservations, guest communication, and revenue from a single platform.
ThinkReservations shines with its superior OTA connectivity, automation features, and recent high user ratings, making it perfect for hotels that depend heavily on online bookings and aim for operational efficiency. Its dedicated support and ease of use are major advantages for busy hotel teams.
For hotels needing a comprehensive, single-platform solution with broad integration options, RoomRaccoon is a solid pick. But if your focus is on maximizing online distribution and guest automation, ThinkReservations offers a more modern, support-rich experience — and the better recent reviews.
Note: The choice ultimately depends on your hotel’s size, operational focus, and technology priorities. Both systems have strong features, but recent reviews favor ThinkReservations’ support and OTA connectivity, making it the more current and highly-rated option.
How Much Do RoomRaccoon PMS and ThinkReservations PMS Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $1,000/mo | From $500/mo |
Which Features Does RoomRaccoon PMS Have That ThinkReservations PMS Doesn't (and Vice Versa)?
According to HTR's product database, RoomRaccoon PMS and ThinkReservations PMS share 27 features. Here are the key differences — features one has that the other lacks.
| Feature |
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| Analytics dashboard | ||
| Automated reminders | ||
| Base Pricing | ||
| Guest CRM | ||
| Guest Communication (SMS Messaging) | ||
| Guest profiles | ||
| Integrated CRS | ||
| Online 24/7 support | ||
| PCI Compliant | ||
| PMS connectivity | ||
| Revenue management module | ||
| Task Management |
Showing top differences. 24 more features differ between these products.
Real-World Results: RoomRaccoon vs ThinkReservations by Business Goal
We analyzed 16 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"Yield rules have helped us optimise our rates and our occupancy immensely. The ones we found most crucial were setting up yield rules for last minute bookings, to increase our occu..."
"I became aware of ThinkReservations at a trade show in the US, and I could see right away that it would help Blue Tang Inn streamline our operations, increase our booking and upsel..."
"The automation of the payment system - from the guests receiving their invoice, the booking confirmation, and the payment being automatically accredited to the reservation - has le..."
"ThinkReservations Digital Registration has streamlined our check in process, making my job so much easier. Being able to ask guests for their ID and credit card ahead of time, agre..."
"Most of our guests travel from far, and they might be tired when they arrive, so they might not always think about the extra things they might need - like a bathrobe and slippers...."
"We try to take care of all the needs of our guests so that they have an experience rather than just a stay"
RoomRaccoon vs ThinkReservations: The Bottom Line
What hoteliers love
Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, t... Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, there are suggestions for improvement, especially for mobile and tablet versions of the system to enhance usability further.
RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidat... RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidation helps streamline operations and eliminate the need for multiple software solutions. Many reviews highlight how this feature saves time and makes management easier.
Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Aut... Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Automated invoicing and pre/post-stay emails are frequently mentioned benefits. Users also commend the customization options for these automated functionalities.
Where hoteliers push back
While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomR... While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomRaccoon's support team. Long wait times for issue resolution, especially during critical operational periods, are common complaints.
Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs.... Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs. Users express their desire for more seamless integrations to avoid manual work and additional expenses.
Ranks higher for
Unique capabilities
What hoteliers love
Though already noted as excellent by many, a few reviews express the desire for additional support on weekends to better handle urgent inquiries.
ThinkReservations aids in streamlining operations through digital registration, night audits, and easy management of booking and check-in processes, a... ThinkReservations aids in streamlining operations through digital registration, night audits, and easy management of booking and check-in processes, allowing staff to focus more on guest interactions.
The system offers comprehensive data and reporting features, enabling hoteliers to make informed decisions on pricing, guest satisfaction, and strateg... The system offers comprehensive data and reporting features, enabling hoteliers to make informed decisions on pricing, guest satisfaction, and strategy planning.
Where hoteliers push back
Some reviews highlight issues with the pricing structure, including dissatisfaction with channel manager fees and the high price of features like Thin... Some reviews highlight issues with the pricing structure, including dissatisfaction with channel manager fees and the high price of features like ThinkMessenger.
Mandatory two-step authentication is a point of frustration for some users, who find it burdensome and wish for lower security settings.
Ranks higher for
Unique capabilities
Frequently Asked Questions About RoomRaccoon PMS vs ThinkReservations PMS
Can RoomRaccoon PMS replace ThinkReservations PMS?
It depends on your requirements. RoomRaccoon PMS and ThinkReservations PMS share many core Property Management Systems features, but each has unique capabilities. RoomRaccoon PMS offers 88 verified integration partners, while ThinkReservations PMS offers 16. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. RoomRaccoon PMS leads in ease of use at 4.8/5 vs 4.8/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do RoomRaccoon PMS or ThinkReservations PMS offer a free plan?
RoomRaccoon PMS: No. ThinkReservations PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank RoomRaccoon PMS and ThinkReservations PMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. RoomRaccoon has an HT Score of 80 and ThinkReservations has 89. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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