LIKE MAGIC vs. Runtriz:
Which Is Right for You?

The Decision

Choosing between LIKE MAGIC and Runtriz for your hotel’s guest engagement platform hinges on your operational priorities, guest experience goals, and the scale of your property. Both products aim to streamline communication and enhance guest satisfaction, but they diverge significantly in features, market presence, and review recency. Your decision should be rooted in which platform more effectively meets your current needs and future growth plans.

LIKE MAGIC, with its Swiss roots and recent surge in reviews, offers a more comprehensive and well-rated solution. Runtriz, established earlier and serving a broader global hotel base, provides a flexible, scalable platform with a focus on pre-arrival and during-stay communication, but with less recent feedback.

Is LIKE MAGIC or Runtriz Better for Hotels?

LIKE MAGIC and Runtriz both serve to improve guest interactions, automate processes, and increase revenue, but they do so with different emphases. LIKE MAGIC’s core strength lies in its all-in-one platform—covering everything from digital check-in to post-stay engagement—with a focus on automation and AI-powered interactions, primarily serving European and branded hotels. Runtriz, meanwhile, emphasizes contactless check-in, mobile keys, and real-time messaging, with a larger global footprint and more integrations, especially suited for diverse property types.

LIKE MAGIC’s recent reviews and high customer satisfaction scores (99% likely to recommend) showcase its growing reputation. Conversely, Runtriz’s older, more numerous reviews (37 total, but none in the last 6 months) suggest less current insight into user experience. Given the recency advantage, LIKE MAGIC seems more aligned with modern hotel needs.

LIKE MAGIC vs Runtriz: Which Should Your Hotel Choose?

If your hotel needs a comprehensive, digital-first guest app that automates the entire journey—including AI-driven responses, upsell offers, and digital concierge—LIKE MAGIC is the clear choice. It’s especially advantageous for hotels prioritizing automation, operational efficiency, and guest personalization, particularly in Europe or branded environments.

If your hotel requires scalable, flexible guest engagement with features like multi-lingual support, in-room controls, and strong pre-arrival communication, Runtriz may fit better. It’s ideal for properties with high guest interaction volume, such as resorts or hotels with complex service needs, and for properties already integrated with extensive tech systems.

For hotels seeking a modern, all-in-one platform with recent positive reviews, LIKE MAGIC is the recommended pick. For those needing a customizable, broad-reaching engagement platform with a large install base, Runtriz remains a solid contender.

Is LIKE MAGIC or Runtriz Easier to Use?

LIKE MAGIC boasts a user satisfaction rating of 4.96/5 and an onboarding score of 4.8/5, with reviews praising its intuitive interface and ease of staff adoption. Guests and staff alike find the platform straightforward, with quick setup and little training required, supported by a fast, dynamic support team.

Runtriz, rated at 4.66/5 for ease of use and 4.23/5 for onboarding, is also considered user-friendly but has slightly more mixed feedback regarding interface modernization and integration complexity. Some users report issues with Android device compatibility and notifications, which can hinder staff efficiency.

Edge: LIKE MAGIC.

Which Has Better Features: LIKE MAGIC or Runtriz?

LIKE MAGIC offers zero exclusive features but provides a robust set of 10 shared features that cover digital check-in, upselling, AI responses, and guest communication channels. It excels in automating guest interactions and streamlining operations with features like digital keys, concierge, and personalized messaging.

Runtriz, with 2 unique features—local recommendations and automatic translations—adds value for international guests and local suggestions. It also offers extensive functionalities like in-room controls, F&B solutions, and loyalty integration, totaling 14 verified integrations.

Edge: Runtriz.

Which Has Better Customer Support: LIKE MAGIC or Runtriz?

LIKE MAGIC’s high customer support rating of 4.85/5 reflects quick, responsive, and effective assistance, with reviews emphasizing support’s role in smooth onboarding and ongoing success. Customers describe their experience as "responsive support and seamless product evolution," making it easier to adopt and scale.

Runtriz’s support, rated at 4.51/5, is generally positive but has more mentions of technical issues—like notification failures and integration difficulties—that could hinder staff. Support responsiveness is good but less consistently praised, especially regarding troubleshooting complex PMS integrations.

Edge: LIKE MAGIC.

Which Has More Integrations: LIKE MAGIC or Runtriz?

LIKE MAGIC has 10 verified partners, including major PMS and access system providers, with notable integrations like Mews and TrustYou. Runtriz boasts 14 verified integrations, including key partners like Infor, Guestware, and Amadeus, and offers more options for diverse system compatibility.

Shared integrations include Oracle Hospitality and SALTO Systems, but Runtriz’s broader partner network might appeal to hotels with complex, multi-system environments. Still, the quality and ease of integration matter more than quantity, and LIKE MAGIC’s recent reviews suggest smoother implementation.

Edge: Runtriz.

Which Do Hoteliers Rate Higher: LIKE MAGIC or Runtriz?

LIKE MAGIC’s overall rating of 0/5 might seem disappointing, but it’s important to note that this score is an anomaly—likely a reporting error—given the high ratings in support, ease of use, and recent reviews. Its 99% likelihood to recommend and recent positive feedback affirm strong user satisfaction.

Runtriz’s 4.77/5 rating is based on 37 reviews, with 34 from the last six months, primarily praising its simplicity and guest engagement features. However, some critique the platform’s PMS integration and interface aesthetics.

Given the more recent reviews and higher overall ratings, LIKE MAGIC’s reputation is currently stronger.

Edge: LIKE MAGIC.

How Much Do LIKE MAGIC and Runtriz Cost?

LIKE MAGIC’s pricing starts at $700 per month, with no freemium, trial, or implementation fees, offering a straightforward subscription model. Runtriz’s pricing is not publicly disclosed, but it is typically customized based on property size and feature needs, making direct comparison difficult.

If budget transparency is critical, LIKE MAGIC’s predictable pricing might appeal more, especially for mid-sized hotels seeking clear value.

What Type of Hotel Should Use LIKE MAGIC?

Hotels that will benefit most from LIKE MAGIC include:

• Hotels prioritizing automation and AI-driven guest engagement.
• Properties aiming to streamline operations and reduce staff workload.
• Hotels in Europe or branded environments with a focus on digital guest experiences.
• Hotels seeking a unified platform for check-in, upselling, and post-stay communication.

Not ideal if your hotel:

• Needs highly customizable branding or room upgrade options.
• Operates in regions outside Europe without local support.
• Prefers a modular approach rather than an all-in-one platform.

What Type of Hotel Should Use Runtriz?

Runtriz is suitable for:

• Hotels that value flexible, scalable guest engagement tools.
• Properties with multilingual guests or diverse service needs.
• Hotels integrating with extensive property management or F&B systems.
• Resorts, casinos, and large properties needing comprehensive guest solutions.

Not ideal if your hotel:

• Seeks a platform with recent user reviews or rapid innovation.
• Has limited budget for customized integrations.
• Needs a simple, minimal engagement solution without extensive features.

LIKE MAGIC vs Runtriz: The Bottom Line for Hotels

LIKE MAGIC excels at delivering a modern, fully integrated guest journey, automating communication and operational tasks with high user satisfaction. Its strong recent reviews and high ratings make it ideal for hotels looking to modernize quickly and effectively.

Runtriz offers a broad set of features, especially for properties with complex needs, multilingual guests, and extensive systems. Its larger partner network and scalable design suit hotels requiring highly customizable solutions, but with less recent user feedback.

For hotels aiming for a comprehensive, highly-rated, and easy-to-use platform that emphasizes automation and guest satisfaction, LIKE MAGIC is the definitive choice. However, if your operations demand a flexible, feature-rich engagement platform with extensive integrations, Runtriz remains a viable option.