Compare Service Metrics Group vs Guest Feedback (by Customer Alliance) vs Loop CXM (by Benbria)

Service Metrics Group

Service Metrics Group

2 reviews
Customer Alliance

Guest Feedback (by Customer Alliance)

92 reviews
Benbria

Loop CXM (by Benbria)

1 reviews

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Compare Service Metrics Group vs Guest Feedback (by Customer Alliance) vs Loop CXM (by Benbria)

Guest Survey Software vendor comparison between Service Metrics Group vs Guest Feedback (by Customer Alliance) vs Loop CXM (by Benbria). Find out which Guest Survey Software is right for you based on realtime data from 95 verified hotelier reviews across 20 countries.

Service Metrics Group

Service Metrics Group

Ranked 10 (out of 25)

5.0
2 reviews
View profile
Customer Alliance

Customer Alliance

Ranked 2 (out of 25)

4.7
92 reviews
View profile
Benbria

Benbria

Ranked 12 (out of 25)

4.5
1 reviews
View profile

Ratings Summary

HT Score

Service Metrics Group

unranked HTScore Icon

Guest Feedback (by Customer Alliance)

88 HTScore Icon

Loop CXM (by Benbria)

unranked HTScore Icon
Popularity

Service Metrics Group

2 verified reviews

Guest Feedback (by Customer Alliance)

92 verified reviews

Loop CXM (by Benbria)

1 verified reviews
Likelihood to Recommend

Service Metrics Group

100%

Guest Feedback (by Customer Alliance)

93%

Loop CXM (by Benbria)

90%
Ease of Use

Service Metrics Group

5

Guest Feedback (by Customer Alliance)

4.7

Loop CXM (by Benbria)

4
ROI

Service Metrics Group

5

Guest Feedback (by Customer Alliance)

4.4

Loop CXM (by Benbria)

4
Implementation

Service Metrics Group

Not enough data available

Guest Feedback (by Customer Alliance)

4.6

Loop CXM (by Benbria)

Not enough data available
Customer Support

Service Metrics Group

5

Verified Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Loop CXM (by Benbria)

5

Verified Customer Support

Certificate of Excellence

Service Metrics Group

Guest Feedback (by Customer Alliance)

Loop CXM (by Benbria)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Service Metrics Group

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Loop CXM (by Benbria)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Service Metrics Group
vs.
Customer Alliance
vs.
Benbria

Customers

Top 3 Segments

Service Metrics Group

Other - 50%
Boutiques - 50%
Resorts - 0%

Guest Feedback (by Customer Alliance)

Luxury Hotels - 13%
Resorts - 11%
City Center Hotels - 10%

Loop CXM (by Benbria)

Resorts - 100%
Motels - 0%
Hostels - 0%
Featured clients
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-
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Fit Score for Your Property

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Pricing

Pricing Benchmark

Pricing Available By Request

Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Pricing Available By Request

Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Service Metrics Group

Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Loop CXM (by Benbria)

Pricing Available By Request
Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Service Metrics Group
vs.
Customer Alliance
vs.
Benbria
1-click quote request

What Customers Are Saying

Most Recent Review

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Guest Feedback (by Customer Alliance)

Very easy to manage and answer customer feedback from all portals

Owner / Manager from Gresy-sur-Aix (France)

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing
Most Positive Review

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing
Most Critical

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing
References
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General Info

Screenshots

Service Metrics Group doesn't have any screenshots

Integrations

Service Metrics Group

Service Metrics Group doesn't have any integrations

Guest Feedback (by Customer Alliance)

Property Management Systems (25) Booking Engine (9) Hotel Management Software (9)
View all integrations (54)

Loop CXM (by Benbria)

Staff Collaboration Tools (4) Housekeeping Software (3) Property Management Systems (3)
View all integrations (9)
Recent Company Updates
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Recent Articles

Service Metrics Group

Service Metrics Group doesn’t have any recent articles

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