Compare Service Metrics Group vs Guest Feedback (by Customer Alliance) vs TrustYou (Guest Surveys)
Guest Survey Software vendor comparison between Service Metrics Group vs Guest Feedback (by Customer Alliance) vs TrustYou (Guest Surveys). Find out which Guest Survey Software is right for you based on realtime data from 351 verified hotelier reviews across 77 countries.
Service Metrics Group
Ranked 12 (out of 26)
Customer Alliance
Ranked 4 (out of 26)
TrustYou
Ranked 2 (out of 26)
Ratings Summary
Service Metrics Group
unranked
Guest Feedback (by Customer Alliance)
87
TrustYou (Guest Surveys)
92
Service Metrics Group
2 verified reviewsGuest Feedback (by Customer Alliance)
65 verified reviewsTrustYou (Guest Surveys)
284 verified reviewsService Metrics Group
Guest Feedback (by Customer Alliance)
TrustYou (Guest Surveys)
Service Metrics Group
Guest Feedback (by Customer Alliance)
TrustYou (Guest Surveys)
Service Metrics Group
Guest Feedback (by Customer Alliance)
TrustYou (Guest Surveys)
Service Metrics Group
Not enough data available
Guest Feedback (by Customer Alliance)
TrustYou (Guest Surveys)
Service Metrics Group
Verified Customer Support
Guest Feedback (by Customer Alliance)
Verified Customer Support
TrustYou (Guest Surveys)
Verified Customer Support
Service Metrics Group
Guest Feedback (by Customer Alliance)
TrustYou (Guest Surveys)
Features
GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK
TOP Matches
vs.
vs.
Customers
Top 3 Segments
Service Metrics Group
Other - 50%
Boutiques - 50%
Resorts - 0%
Guest Feedback (by Customer Alliance)
Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%
TrustYou (Guest Surveys)
Resorts - 23%
City Center Hotels - 12%
Branded Hotels - 12%
Featured clients
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TrustYou (Guest Surveys)
TrustYou doesn’t have any featured brands available
Fit Score for Your Property
Pricing
Service Metrics Group
Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Guest Feedback (by Customer Alliance)
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
TrustYou (Guest Surveys)
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
What Customers Are Saying
Most Recent Review
Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)Guest Feedback (by Customer Alliance)
Best professional tool for review and feedback management for the hotel industry
Manager Online Communication from Regensburg (Germany)TrustYou (Guest Surveys)
It is a very valuable tool for our hotel
GM from Puerto Varas (Chile)Most Positive Review
Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)Guest Feedback (by Customer Alliance)
Intuitive and easy-to-use tool for guest surveys, feedback and reputation
Leitung Gästehaus St. Georg from Kelheim (Germany)TrustYou (Guest Surveys)
TrustYou is a good tool
General ManagerMost Critical
Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)Guest Feedback (by Customer Alliance)
Intuitive and easy-to-use tool for guest surveys, feedback and reputation
Leitung Gästehaus St. Georg from Kelheim (Germany)TrustYou (Guest Surveys)
The trustyou tool has been a very useful tool for our business and has enabled us to reach our customers more directly in a very posisitve way
DirectorReferences
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TrustYou (Guest Surveys)
Shanna Davis
Marketing Manager Ayres Hotels
Marketing Manager Ayres Hotels
Selim Imre
Rooms Division Manager Aska Hotels Baran
Rooms Division Manager Aska Hotels Baran
Eric Van Dijk
Managing Director MEININGER Hotel Berlin Central Station
Managing Director MEININGER Hotel Berlin Central Station
General Info
Screenshots
Service Metrics Group doesn't have any screenshots
TrustYou doesn't have any screenshots
Integrations
Service Metrics Group
Service Metrics Group doesn't have any integrations
Guest Feedback (by Customer Alliance)
Property Management Systems (24)
Booking Engine (9)
Channel Managers (7)
TrustYou (Guest Surveys)
Property Management Systems (24)
Booking Engine (13)
Hotel Management Software (13)
Recent Company Updates
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Recent Articles
Service Metrics Group
Service Metrics Group doesn’t have any recent articles