Compare Service Metrics Group vs Revinate (Surveys) vs Flexkeeping (Glitch Management)

Service Metrics Group

Service Metrics Group

2 reviews
Revinate

Revinate (Surveys)

146 reviews
Flexkeeping

Flexkeeping (Glitch Management)

19 reviews

Compare Service Metrics Group vs Revinate (Surveys) vs Flexkeeping (Glitch Management)

Guest Surveys & Feedback vendor comparison between Service Metrics Group vs Revinate (Surveys) vs Flexkeeping (Glitch Management). Find out which Guest Surveys & Feedback is right for you based on realtime data from 167 verified hotelier reviews across 45 countries.

Service Metrics Group

Service Metrics Group

Ranked 11 (out of 25)

5.0
2 reviews
View profile
Revinate

Revinate

Ranked 4 (out of 25)

4.7
146 reviews
View profile
Flexkeeping

Flexkeeping

Ranked 6 (out of 25)

5.0
19 reviews
View profile

Ratings Summary

HT Score

Service Metrics Group

unranked HTScore Icon

Revinate (Surveys)

84 HTScore Icon

Flexkeeping (Glitch Management)

unranked HTScore Icon
Popularity

Service Metrics Group

2 verified reviews

Revinate (Surveys)

146 verified reviews

Flexkeeping (Glitch Management)

19 verified reviews
Likelihood to Recommend

Service Metrics Group

100%

Revinate (Surveys)

93%

Flexkeeping (Glitch Management)

99%
Ease of Use

Service Metrics Group

5

Revinate (Surveys)

4.7

Flexkeeping (Glitch Management)

5
ROI

Service Metrics Group

5

Revinate (Surveys)

4.5

Flexkeeping (Glitch Management)

4.8
Implementation

Service Metrics Group

Not enough data available

Revinate (Surveys)

4.6

Flexkeeping (Glitch Management)

4.9
Customer Support

Service Metrics Group

5

Verified Customer Support

Revinate (Surveys)

4.6

Verified Customer Support

Flexkeeping (Glitch Management)

5

Verified Customer Support

Certificate of Excellence

Service Metrics Group

Revinate (Surveys)

Flexkeeping (Glitch Management)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Service Metrics Group

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Revinate (Surveys)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Flexkeeping (Glitch Management)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Service Metrics Group
vs.
Revinate
vs.
Flexkeeping

Customers

Top 3 Segments

Service Metrics Group

Other - 50%
Boutiques - 50%
Resorts - 0%

Revinate (Surveys)

Resorts - 23%
Boutiques - 18%
Luxury Hotels - 14%

Flexkeeping (Glitch Management)

Resorts - 42%
City Center Hotels - 16%
Casinos - 5%
Featured clients
-
-

Flexkeeping (Glitch Management)

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Revinate Average Revinate

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Flexkeeping Average Flexkeeping

Service Metrics Group

Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Revinate (Surveys)

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Flexkeeping (Glitch Management)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Service Metrics Group
vs.
Revinate
vs.
Flexkeeping

What Customers Are Saying

Most Recent Review

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Revinate (Surveys)

Revinate as Catalyst to improve Hotel Revenue and Guest Service

Digital Marketing Officer from Pasay (Philippines)

Flexkeeping (Glitch Management)

Everyone must have Flexkeeping ??

Housekeeping manager
Most Positive Review

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Revinate (Surveys)

Learning

Guest Services Supervisor

Flexkeeping (Glitch Management)

Essential for Housekeeping & Maintenance

Director
Most Critical

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Revinate (Surveys)

Great Control and management tool for guest reputation

Area GM

Flexkeeping (Glitch Management)

Amazing company

GM
References
-
-

Flexkeeping (Glitch Management)

Flexkeeping doesn’t have any references available

General Info

Screenshots

Service Metrics Group doesn't have any screenshots

Integrations

Service Metrics Group

Service Metrics Group doesn't have any integrations

Revinate (Surveys)

Property Management Systems (40) Hotel Management Software (21) Booking Engine (13)

Flexkeeping (Glitch Management)

Property Management Systems (11) Hotel Management Software (7) Booking Engine (2)
Recent Articles

Service Metrics Group

Service Metrics Group doesn’t have any recent articles