Intelligent CRM and Email Marketing (by HMA)

5.0 (2 REVIEWS)

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Intelligent CRM and Email Marketing (by HMA)

5.0 (2 REVIEWS)

Unranked in Hotel CRM & Email Marketing

Intelligent Email Marketing powered by Data

More than 50% of HMA Intelligent Marketing’s reviews come from United States of America.

Ratings Summary

5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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Achievements

Trending Product

This vendor's trending score is rising, Intelligent CRM and Email Marketing (by HMA) is the #19 most trending product in the Hotel CRM & Email Marketing category (out of 61) and the #767 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

HMA Intelligent Marketing’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Intelligent CRM and Email Marketing (by HMA)
Founded in 1984 | Headquarters in Monterey (United States) | 20 employees
Our managed email marketing platform is a robust yet cost-effective alternative to big-box, one-size-fits-all solutions. We work as an extension of your team and manage the full lifeline of your campaigns - from data warehousing and micro-targeting, to email design and delivery, to reporting your ROI and strategizing your next campaign. Your Customer Data Platform with HMA powers smart, fully customizable marketing campaigns and drives business intelligence that will help you grow, enabling you to connect different systems across your business over time.

Capabilities

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HMA Intelligent Marketing doesn’t have any benefits or use cases available

Features

Marketing Automation

4/5 features

Template Builder

4/5 features

Guest Profiles

4/5 features

Segmentation

4/5 features

Privacy & Compliance

4/5 features

Pricing

Pricing Available By Request

HMA Intelligent Marketing has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Hotelier Rating

Excellent
2
Very Good
0
Average
0
Poor
0
Terrible
0

Property Size

  • X-Large (2)

Country

  • United States of America
    United States of America
    (2)

Region

  • North America
    North America
    (2)
10

Collaborator and solution provider of the highest level

Area Dir of Marketing and Strategy from 500+ room Boutique in Miami (United States of America)

Verified
13 months ago
The open dialogue and genuine desire to want to learn more about our business needs, followed by the creative thought process of product development to get us there has been quite refreshing and effective.
Country United States of America
Area Dir of Marketing and Strategy
X-Large Hotel
10

EVP Marketing & Branding

EVP Marketing & Branding from 200 to 499 room Branded Hotel in The Woodlands (United States of America)

Verified
14 months ago
Outstanding service, entrepreneurial, safe and reliable technology, true partnership, quality of execution. I have had 20 years of experience with HMA and can confidently recommend them.
Country United States of America
EVP Marketing & Branding
X-Large Hotel
  • 1

Recommend empty

It looks like HMA Intelligent Marketing is not recommended by any hotels

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Expert Q&A and Partner Recommendations

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Question:

What does this product or service do well?

Answer:

Hospitality Marketing Associates provides exceptional CRM and email marketing solutions. Their personalized and customized approach helped our team grow a small group of hotels into a multi-billion dollar hotel management company over a decade. Their friendly team became an extension of our in-house marketing and consistently delivered outstanding ROI. I have enjoyed working with Hospitality Marketing Associates based in Monterey, CA, for over 15 years. Their expertise and service in CRM and email marketing have been exceptional. They consistently provide customized solutions to meet our needs and have even invested in building new software solutions to improve our teams' efficiency. Their knowledge of email marketing to sophisticated audiences and ability to raise the bar on ROI is better than most agencies I've worked with.

Question:

What differentiates this product or service from the competition?

Answer:

One thing I particularly appreciate about Hospitality Marketing Associates is their commitment to training our teams. They don't just leave us to figure out the software independently - they take the time to provide comprehensive training and support. The creative design of their solutions is flawless, and they always ensure that they meet today's ADA accessibility and compliance standards. But what sets Hospitality Marketing Associates apart is their people. They are some of the friendliest and most helpful professionals I've ever worked with. They truly become an extension of your in-house marketing team and are like family. I have worked with them for over 15 years and can confidently say they are the best in the industry. I highly recommend them to anyone looking for a marketing partner who will go above and beyond to help you achieve your goals. I will continue to call upon their team for all our marketing needs.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Please take advantage of the full range of products and tools they offer. If you embrace all aspects of the solution, your business will improve, and you will experience a substantial increase in ROI.

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Lisa Maria Stice Managing Member & Director @ Marketing EXPERTS International LLC
RecommendationAvatar
Lisa Maria Stice Managing Member & Director @ Marketing EXPERTS International LLC
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Support

Unverified

HMA Intelligent Marketing has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

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Response Time

Less than a day

Recommended

100%

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