NightsBridge

4.8 (31 REVIEWS)

HTR Score icon
HT Score  
69 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

NightsBridge

4.8 (31 REVIEWS)

Ranked 16 (out of 108) in Channel Managers

Your all-in-one property management solution.

More than 50% of NightsBridge’s reviews come from South Africa.

Ratings Summary

4.8
Excellent
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.9/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, NightsBridge is the #12 most trending product in the Channel Managers category (out of 108) and the #501 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

NightsBridge’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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69 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About NightsBridge
Founded in 2005 | Headquarters in Cape Town, South Africa | 90 employees
NightsBridge is Southern Africa's leading all-in-one property management solution for accommodation establishments. We offer online availability distribution to the world’s top websites and agents along with #WorldClass software and #HomeGrown support. We help you manage your business with our cloud-based front desk system; increase the number of commission-free direct bookings you receive; connect you to hundreds of relevant channels through one-click channel management; offer property management on the go via our mobile app; and all-inclusive phone and email support, workshops and tutorials. We also offer PayBridge: secure, online payment options for guests and agents, as well as ActivityBridge: easy-to-use online booking software for tour and activity businesses.

Capabilities

profile-empty-state.svg

NightsBridge doesn’t have any benefits or use cases available

Features

Rate Management

4/5 features

Room Type Mapping

4/5 features

Automation & Syncing

4/5 features

Administration & Settings

4/5 features

Analytics & Reporting

4/5 features

Pricing

Pricing Available By Request

NightsBridge has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

18 | X-Small (1-9 room)

6 | Small (10-24 room)

1 | Medium (25-74 room)

1 | X-Large (200+ room)

Country

27 | South Africa

1 | Tanzania

1 | United States of America

1 | Namibia

Type

13 | Bed & Breakfast & Inns

5 | Resorts

5 | Vacation Rentals & Villas

4 | Luxury Hotels

2 | Boutiques

1 | Extended Stay & Serviced Apartments

1 | RV Parks & Campgrounds

Region

29 | Africa

1 | North America

Category

31 | Channel Managers

Hotelier Rating

Excellent
29
Very Good
1
Average
0
Poor
0
Terrible
1

Property Size

  • X-Small (18)
  • Small (6)
  • Medium (1)
  • X-Large (1)

Country

  • South Africa
    South Africa
    (27)
  • Tanzania
    Tanzania
    (1)
  • United States of America
    United States of America
    (1)
  • Namibia
    Namibia
    (1)

Region

  • North America
    North America
    (1)
  • Africa
    Africa
    (29)

Hoteliers say

NEW AI Review summary

Hoteliers like that Nightsbridge integrates seamlessly with other booking sites, facilitating live updates and preventing double bookings. Cost-effective and easy to use, it helps manage reservations, invoices, and payments efficiently. However, some users note issues with mobile optimization, quotation systems, and email notifications. Overall, Nightsbridge enhances revenue generation through streamlined operations, but there are areas needing improvement to fully optimize the customer experience.

AI-generated from the text of customer reviews

Customer support
Ease of use
Integration with other booking sites
Reporting and analytics
Mobile optimization
Payment processing
Email notifications
Seasonal rate setup
Quotation system
Photo labeling options
10

Quotations for multiple rooms

Owner from 5 to 9 room Vacation Rentals & Villa in Port Edward (South Africa)

Verified
9 months ago
Nightsbridge are wonderful to work with but despite several requests and a personal discussion at their workshop, Their quotation system is weak and very poor. Because of this i feel it may be worth exploring other channel managers.
Country South Africa
Owner
X-Small Hotel
10

Best channel management system ever.

Owner from 1 to 4 room in Omaruru (Namibia)

Verified
10 months ago
Super easy to use and the customer service is excellent. The system is streamlined and I love how I didn't have to give up on my own reservation System (Semper).
Country Namibia
Owner
X-Small Hotel
10

Great product!

Owner from 1 to 4 room Vacation Rentals & Villa in Pietermaritzburg (South Africa)

Verified
12 months ago
Nightsbridge has been one of the backbones to the effective running of our business! Nightsbridge is an awesome product, with fabulous service support and after hours help. I can highly recommend it to others.
Country South Africa
Owner
X-Small Hotel
10

Nightsbridge, a True Partner!

General Manager from 5 to 9 room Bed & Breakfast & Inn in Sandton (South Africa)

Verified
12 months ago
The integration was easy to follow, and if you did run into any difficulties, customer service is absolutely brilliant, they will walk you through it, and if you still battle they will anydesk with you and help you along. Best customer service I have consistently received hands down. Just love the team!
Country South Africa
General Manager
X-Small Hotel
10

Fantastic service

Director from 10 to 24 room Vacation Rentals & Villa in Reno (United States of America)

Verified
12 months ago
NightsBridge are always on hand to answer questions or assist with different booking sites. I couldn't recommend them more. Great service.
Country United States of America
Director
Small Hotel
10

Product support is excellent

Owner from 5 to 9 room Bed & Breakfast & Inn in Saint Lucia (South Africa)

Verified
12 months ago
This is probably the most important thing they have going for them. Support is there, always. If something goes wrong, or you're unsure of a way to do something, they're there to help.
Country South Africa
Owner
X-Small Hotel
10

100% for Nightsbridge

Bookings, Marketing and Sales from 5 to 9 room in (South Africa)

Verified
12 months ago
We have been using NIghtsbridge for 15 years at our gueshouse and when I was asked to manage the bookings for three private self catering lodges, they were my first choice. Easy intergration with other online booking sites, live booking, live updates and pushing through to all platforms. Easy to use invoicing and the option to take credit c...
Country South Africa
Bookings, Marketing and Sales
X-Small Hotel
8

Great service, wonderful web interface, poor mobile optimization.

Business Owner from 1 to 4 room in (South Africa)

Verified
12 months ago
The whole system is very intuitive and easy to use. You don't need to be a tech wiz to efficiently manage your bookings through Nightsbridge. If linked to PayBridge it becomes even easier! The payment process is seamless and efficient. As a property owner it is a dream and not nearly as costly as some of the other similar products on the ma...
Country South Africa
Business Owner
X-Small Hotel
10

Great Customer Support

Reservation Manager from 5 to 9 room RV Parks & Campground in Hoedspruit (South Africa)

Verified
14 months ago
Customer support/help is very helpful, fast and a pleasure to use when needed, simple system to use, Paybridge is easy
Country South Africa
Reservation Manager
X-Small Hotel
9

Very good platform to work on

Owner from 1 to 4 room Bed & Breakfast & Inn in Groot Brakrivier (South Africa)

Verified
14 months ago
Nightbridge is just a call away they always answer the phone and will go out there way to help you
Country South Africa
Owner
X-Small Hotel
  • 1
  • 2
  • 3
  • 4

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

The Nightsbridge tech stack of products is one most reliable suites that we encounter in our day to day partner operations - many of our clients use the Nightsbridge products and are very pleased with the service offered by them. As a company, they are a great partner to work with, and are clearly committed to providing excellent products for their clients.

Question:

What differentiates this product or service from the competition?

Answer:

The team at Nightsbridge are always reliable, very attentive and a real pleasure to work with. The relationship makes the process of integrations fast and easy - which goes a long way to helping us deliver a great service to our joint clients. We have no hesitation in recommending the company and the services.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Nightsbridge are a great company to work with and partner with. Their products are used by a large number of hotels and accommodation establishments - with a great reputation in the industry. The level of support we receive in working with them is extremely high, and I have no hesitation in recommending them.

RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
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Chris Alexandre CEO @ GuestRevu
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Andrew Murray Integrations Coordinator @ GuestRevu
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Chris Alexandre CEO @ GuestRevu
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Andrew Murray Integrations Coordinator @ GuestRevu
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Website Design

Support

Unverified

NightsBridge has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

Request a Quote

HT Score

69/100

Recommended

97%

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