Canary Upsells is the complete upselling tool for hotels that immediately increases revenues.
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Welcome Pickups
4.9 (120 REVIEWS)
HT Score
73 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Welcome Pickups
Ranked 10 (out of 65) in Upselling Software
An innovative transfer solution designed for hotels
98% recommended by 118 hotels
Welcome Pickups has 0 reviews from United States so we’re unable to verify that they operate in your local market.
Bell - AI powered product analyst
I analyzed all of Welcome Pickups’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like the ease of using Welcome Pickups for booking transfers, highlighting its intuitive platform for both guests and staff. The tool saves time, offers seamless integration with hotel systems, and provides a reliable, efficient service with high guest satisfaction. However, some users noted the need for more competitive pricing, especially for short trips, and occasional issues with driver communication. The platform significantly enhances both customer experience and operational efficiency.
What Types of Hotels Welcome Pickups is Popular For
Size
5 | X-Small (1-9 room)
48 | Small (10-49 room)
32 | Mid-Sized (50-99 room)
29 | Large (100-499 room)
1 | X-Large (500+ room)
Country
42 | France
26 | Spain
22 | Greece
8 | Portugal
3 | Hungary
3 | Cyprus
2 | Italy
2 | Germany
2 | Malta
1 | Thailand
1 | Turkey
1 | Austria
1 | Bangladesh
1 | United Kingdom
1 | Bulgaria
1 | Netherlands
1 | Croatia
Type
68 | Boutique Hotels
57 | City Center Hotels
35 | Luxury Hotels
34 | Bed & Breakfast & Inns
22 | Limited Service & Budget Hotels
19 | Branded Hotels
19 | Airport/Conference Hotels
10 | Extended Stay & Serviced Apartments
9 | Hostels
9 | Resorts
5 | Vacation Rentals & Villas
3 | Casinos
Region
115 | Europe
2 | Asia Pacific
1 | Middle East
Category
120 | Upselling Software
Didn’t find what you were looking for?
What is Welcome Pickups?
Founded in 2015 | Headquarters in Athens (United States) | 67 employees
Welcome Pickups is a guest transfer solution designed to streamline and enhance the transportation experience for hotel guests. This intuitive platform allows hoteliers to effortlessly book transfers, seamlessly integrating with existing hotel systems to save valuable time and resources. The service is highly reliable and efficient, substantially boosting guest satisfaction. Welcome Pickups offers comprehensive automation for guest transfers, enabling hotels to generate additional revenue while collecting valuable guest data. Available in 95 destinations across 50 countries, it supports over 1500 hotel partnerships and has served over 1 million travelers in 2022, making it a proven asset for improving both customer experience and operational efficiency.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Welcome Pickups products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Welcome Pickups Reviews Analyzed: 116
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Welcome Pickups Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Welcome Pickups
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Welcome Pickups's Provided Description:
"Fully automate your guest transfers, make extra revenue, gather valuable guest data and increase customer satisfaction. Available in 95 destinations across 50 countries. 1500 hotel partnerships. Over 1 million travellers used Welcome Pickups in 2022."
FAQs
Welcome Pickups Alternatives
Not sure if Welcome Pickups is right for your hotel? Here are similar Upselling Software vendors that could be a good fit for your hotel:
Features
Offer Delivery
4/5 features
Offers & Merchandising
4/5 features
Operations & Fulfillment
4/5 features
Performance & Control
4/5 features
Q4 '26 Upselling Software Survey Insights
Is Welcome Pickups a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 13
Small
94%
(80)
Canary Technologies is the top alternative to Welcome Pickups among small hotels on HotelTechReport. Hoteliers highlight how Canary's contactless check-in simplifies the arrival process, allowing staff to focus more on guest interaction rather than paperwork, enhancing the overall guest experience.
#1
of 17
Mid-sized
96%
(586)
Canary Technologies is the top alternative to Welcome Pickups among mid-sized hotels on HotelTechReport. Hoteliers highlight its contactless check-in and digital pre-registration as significant advantages, often noting how it streamlines the guest arrival experience and enhances operational efficiency. The platform's upsell feature also generates additional revenue by allowing guests to choose upgrades easily.
#1
of 15
Large
97%
(166)
Canary Technologies is the top alternative to Welcome Pickups among large hotels on HotelTechReport. Hoteliers highlight that its upselling software significantly boosts ancillary revenue by allowing personalized offers to guests, which enhances their overall experience.
Small
94%
(80)
#1
of 13
Canary Technologies is the top alternative to Welcome Pickups among small hotels on HotelTechReport. Hoteliers highlight how Canary's contactless check-in simplifies the arrival process, allowing staff to focus more on guest interaction rather than paperwork, enhancing the overall guest experience.
Mid-sized
96%
(586)
#1
of 17
Canary Technologies is the top alternative to Welcome Pickups among mid-sized hotels on HotelTechReport. Hoteliers highlight its contactless check-in and digital pre-registration as significant advantages, often noting how it streamlines the guest arrival experience and enhances operational efficiency. The platform's upsell feature also generates additional revenue by allowing guests to choose upgrades easily.
Large
97%
(166)
#1
of 15
Canary Technologies is the top alternative to Welcome Pickups among large hotels on HotelTechReport. Hoteliers highlight that its upselling software significantly boosts ancillary revenue by allowing personalized offers to guests, which enhances their overall experience.
Rank
Hotel type
Popular alternatives
#1
of 18
Luxury Hotels
95%
(327)
Canary Technologies is the top alternative to Welcome Pickups among luxury hotels on HotelTechReport. Hoteliers highlight its ability to boost revenue through personalized upselling options, which allows guests to enhance their stay seamlessly, increasing both satisfaction and ancillary revenue opportunities.
#1
of 7
Vacation Rentals & Villas
93%
(99)
Duve is the top alternative to Welcome Pickups among vacation rentals and villas on HotelTechReport. Hoteliers appreciate how Duve combines operational efficiency and personalization, notably with its online check-in that allows guests to submit documents in advance, making their arrival smoother and minimizing wait times.
#1
of 10
Extended Stay & Serviced Apartments
98%
(70)
Canary Technologies is the top alternative to Welcome Pickups among extended-stay serviced apartments on HotelTechReport. Reviewers highlight the upselling feature, noting it helps generate additional revenue by promoting upgrades and other offerings during the check-in process. This capability enhances the guest experience while providing financial benefits for the property.
Luxury Hotels
95%
(327)
#1
of 18
Canary Technologies is the top alternative to Welcome Pickups among luxury hotels on HotelTechReport. Hoteliers highlight its ability to boost revenue through personalized upselling options, which allows guests to enhance their stay seamlessly, increasing both satisfaction and ancillary revenue opportunities.
Vacation Rentals & Villas
93%
(99)
#1
of 7
Duve is the top alternative to Welcome Pickups among vacation rentals and villas on HotelTechReport. Hoteliers appreciate how Duve combines operational efficiency and personalization, notably with its online check-in that allows guests to submit documents in advance, making their arrival smoother and minimizing wait times.
Extended Stay & Serviced Apartments
98%
(70)
#1
of 10
Canary Technologies is the top alternative to Welcome Pickups among extended-stay serviced apartments on HotelTechReport. Reviewers highlight the upselling feature, noting it helps generate additional revenue by promoting upgrades and other offerings during the check-in process. This capability enhances the guest experience while providing financial benefits for the property.
Rank
Region
Popular alternatives
#2
of 18
Europe
94%
(160)
Duve is the top alternative to Welcome Pickups among Europe on HotelTechReport. Hoteliers highlight Duve’s Guest App and Communication Hub as key strengths, noting how it significantly boosts guest engagement and upselling opportunities. One hotelier noted, "The upsell features are perfectly integrated, offering guests tailored services and experiences that drive additional revenue."
Europe
94%
(160)
#2
of 18
Duve is the top alternative to Welcome Pickups among Europe on HotelTechReport. Hoteliers highlight Duve’s Guest App and Communication Hub as key strengths, noting how it significantly boosts guest engagement and upselling opportunities. One hotelier noted, "The upsell features are perfectly integrated, offering guests tailored services and experiences that drive additional revenue."
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Welcome Pickups Reviews Summary
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, Welcome Pickups is the #12 most trending product in the Upselling Software category (out of 65) and the #561 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreWelcome Pickups’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Welcome Pickups Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare Welcome Pickups to Top Alternatives
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Hotelier Rating
Looking for specific info?
10
Great collaboration and reliable partner
Reservations manager from 25-49 room Boutique in Thessaloniki (Greece)
Verified
3 months ago
We have had an excellent experience working with Welcome Pickups. Their transfer service is reliable, drivers are professional and punctual, and communication is always smooth. They consistently provide a high-quality service that ensures a great experience for our customers.
Greece
Greece
Reservations manager
Small Hotel
10
Perfect service
fron office manager from 100 to 199 room City Center Hotel in Budapest (Hungary)
Verified
14 months ago
We are really satisfied with the service of Welcome Pickups. Our guests mostly ordered transportation from the airport to our hotel, their feedbacks are absolutely positive. Easy to order it and to contact to the drivers.
Hungary
Hungary
fron office manager
Large Hotel
10
The best and most professional transfer service we've partnered with.
Front Office / Concierge from 10 to 24 room Boutique in Lisbon (Portugal)
Verified
2 years ago
Professionalism, extraordinary ease of booking the transfer, punctuality, quality of service, excellent guest feedback feedback from the guests transported.
Portugal
Portugal
Front Office / Concierge
Small Hotel
10
Great and smooth experience - from booking and delivery
General Manager from 100 to 199 room Bed & Breakfast & Inn in Bangkok (Thailand)
Verified
2 years ago
Bookers are confident due to provision of the key transportation details and that their flight can be monitored. The ability to chat with driver is a real plus.
Thailand
Thailand
General Manager
Large Hotel
10
Great Service.
Guest Service Supervisor from 50-74 room Boutique in Madrid (Spain)
Verified
3 years ago
The way that the customer can book the transfer directly and do the payment and then we can track it on the website on the arrival date.
Spain
Spain
Guest Service Supervisor
Mid-Sized Hotel
10
Professional service
Assistant FOM from 100 to 199 room Boutique in Madrid (Spain)
Verified
3 years ago
I would like to highlight the communication within the company and the guests as it is efficient and quick .
Spain
Spain
Assistant FOM
Large Hotel
9
EVERYTHING OK
frontdesk Manager from 75-99 room Boutique in Barcelona (Spain)
Verified
3 years ago
EVERYTHING PERFECT, IT IS QUICK AND EFFICIENT. YOU CAN HAVE MORE INFORMATION FROM THE GUEST. AND THEY CAN MAKE THEIR REQUEST.
Spain
Spain
frontdesk Manager
Mid-Sized Hotel
10
Very easy to use
Chef de Réception from 100 to 199 room Boutique in Paris (France)
Verified
3 years ago
Welcome Pick ups is the perfect tool for guests and hotels. It is so easy to use it from both sides and the service is wonderful. Also, customer service is a big plus.
France
France
Chef de Réception
Large Hotel
10
Great partnership.
Afom from 75-99 room Bed & Breakfast & Inn in Paris (France)
Verified
3 years ago
The platform is highly intuitive and easy to use for both customers and teams. The drivers are responsive and our guests are always satisfied.
France
France
Afom
Mid-Sized Hotel
10
OPINION
receptionniste from Bed & Breakfast & Inn in Paris (France)
Verified
3 years ago
The feedback from our customers is always positive the feedback from our customers is always positive the feedback from our customers is always positive
France
France
receptionniste
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- 12
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Welcome Pickups provides reliable, pre-booked airport and city transfers with a very smooth booking and pickup experience. It serves as an effective upselling tool for hotels and a strong driver of additional revenue.
Showing all answers to: "What does this product or service do well?"
Welcome Pickups provides reliable, pre-booked airport and city transfers with a very smooth booking and pickup experience. It serves as an effective upselling tool for hotels and a strong driver of additional revenue.
Welcome Pickups is an upselling solution that provides hotel guests with automated pick up services that enhance their experience. They also enable hotels to generate additional revenue and collect valuable customer data.
Welcome Pickups sources a range of ancillary providers which takes the effort away for hoteliers. The simple commission structure means the hotel is always creating value, and enhancing the guest experience.
Question:
What differentiates this product or service from the competition?
Answer:
Guests can book online or through the app, receive their driver’s details ahead of time, and enjoy a personal meet-and-greet on arrival, removing the hassle of searching for a taxi at the airport. The service is available in numerous cities worldwide.
Showing all answers to: "What differentiates this product or service from the competition?"
Guests can book online or through the app, receive their driver’s details ahead of time, and enjoy a personal meet-and-greet on arrival, removing the hassle of searching for a taxi at the airport. The service is available in numerous cities worldwide.
They are available in various cities around the globe, the pick up booking process for guests is very easy and straightforward so that their first experience with the hotel upon arrival starts on a very positive note.
Welcome Pickups makes life easy for hoteliers, offering simple upsell solutions, such as hotel transfers, ensuring that incoming guests are welcomed with a great experience before they arrive at the hotel.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
They operate in many cities worldwide, and if you’re unsure whether they serve your location, just contact them to confirm - the team is exceptionally friendly and great to work with. Their solution delivers real value to both properties and their guests.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
They operate in many cities worldwide, and if you’re unsure whether they serve your location, just contact them to confirm - the team is exceptionally friendly and great to work with. Their solution delivers real value to both properties and their guests.
The Welcome Pickups team are very friendly and a pleasure to work with, simply get in touch and ensure they work in your city. Their solution is an added value to any property and creates stress free experiences for hotel guests from day 1.
The simple commission structure means the hotel is always creating value, and enhancing the guest experience.The simple commission structure means the hotel is always creating value, and enhancing the guest experience.
+ 0
recommend
Recommended by
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@
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Lina Gorga
Senior Manager, Ecosystem Partnerships
@
SiteMinder
Lina Gorga
Senior Manager, Ecosystem and Strategic Partnerships
@
SiteMinder
Tom Kirkham
Business Development Manager, Application Partnerships
@
SiteMinder
Are you a consultant or vendor that recommends Welcome Pickups?
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Welcome Pickups Integrations
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Support
Unverified
Welcome Pickups has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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Ease of Use
0.0/5
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ROI
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Implementation
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Canary Upsells is the complete upselling tool for hotels that immediately increases revenues.
★ ★ ★ ★ ★
4.8
|
940 reviews
