Welcome Pickups

4.9 (118 REVIEWS)

HT Score

76 out of 100

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Welcome Pickups

Name: Welcome Pickups
Rating: 4.9 (118 reviews)

4.9 (118 REVIEWS)

Ranked 8 (out of 65) in Upselling Software

An innovative transfer solution designed for hotels

98% recommended by 116 hotels

Welcome Pickups has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Bell avatar Bell - AI powered product analyst

I analyzed all of Welcome Pickups’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like the ease of using Welcome Pickups for booking transfers, highlighting its intuitive platform for both guests and staff. The tool saves time, offers seamless integration with hotel systems, and provides a reliable, efficient service with high guest satisfaction. However, some users noted the need for more competitive pricing, especially for short trips, and occasional issues with driver communication. The platform significantly enhances both customer experience and operational efficiency.

Read their reviews

What Types of Hotels Welcome Pickups is Popular For

Size

4 | X-Small (1-9 room)

14 | Small (10-24 room)

55 | Medium (25-74 room)

31 | Large (75-199 room)

9 | X-Large (200+ room)

Country

42 | France

26 | Spain

21 | Greece

8 | Portugal

3 | Cyprus

2 | Italy

2 | Germany

2 | Malta

2 | Hungary

1 | Croatia

1 | Bulgaria

1 | United Kingdom

1 | Bangladesh

1 | Austria

1 | Thailand

Type

66 | Boutiques

54 | City Center Hotels

32 | Luxury Hotels

31 | Bed & Breakfast & Inns

21 | Limited Service & Budget Hotels

18 | Branded Hotels

15 | Airport/Conference Hotels

10 | Extended Stay & Serviced Apartments

9 | Hostels

8 | Resorts

5 | Vacation Rentals & Villas

2 | Casinos

Region

112 | Europe

2 | Asia Pacific

What is Welcome Pickups?

Founded in 2015 | Headquarters in Athens (United States) | 67 employees

This description was generated by AI which analyzed the following sources to summarize a description of Welcome Pickups products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.

Welcome Pickups Reviews Analyzed: 116

Read reviews

Verified expert recommendations

We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.

Welcome Pickups Expert Recommendations Analyzed: 0

Read expert recommendations

Description provided by Welcome Pickups

While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.

Welcome Pickups's Provided Description:

"Fully automate your guest transfers, make extra revenue, gather valuable guest data and increase customer satisfaction. Available in 95 destinations across 50 countries. 1500 hotel partnerships. Over 1 million travellers used Welcome Pickups in 2022."

FAQs

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Welcome Pickups doesn’t have any benefits or use cases available

Features

Content Management

4/5 features

Deal/Offer Templates Library

The Upselling Tool helps their hotels to come up with creative ideas to upsell to their guests / Ideally, this is segmented and personalized per hotel. The power of this feature is for hotels to receive suggestions of the best converting offers depending on their guest mix and facilities.
Dynamic Upgrade Pricing

The Upselling Tool offers Room Upgrade dynamic pricing to the guests, supporting the overall pricing strategy set up by the Revenue Manager / This allows to follow exactly the pricing strategy of the hotel only, increasing the amount of upgrades and maximizing the profit generated by these upgrades. This is the best way to maximize RevPAR (by boosting ADR) at any time. If you upsell in advance, you can even resell the rooms that became available.
Automated A/B Testing
On property upsells
Future stay offers
Gift Vouchers

Customer Profiles

4/5 features

Segmentation

Making sure guests only see relevant offers / Increases conversion and relevance for the guests meaning happier guests and more revenue for the properties.

Guest Communication

4/5 features

Omnichannel (email, chat, sms, Whatsapp)

Ability to use more than one channel (email, chat, sms, whatsapp) / A great benefit to use omnichannel communication is to be able to reach a much higher volume of guests. With an integrated chat solution, you can let your guests upgrade their stay on your website, with sms or whatsapp, you can reach out to all guests that left their phone number.
Check-in upselling
Pre-arrival emails
Upsell at booking

Fulfillment & Payments

4/5 features

Type 2 SOC 2 Certified (Data Security)

Data Security/Audit Certification: https://www.onelogin.com/compliance/soc-2-type-2
Fulfillment Task Automation (via Task Mgmt Integrations)

Operations software / The Upselling tool integrates to one or many Operations software (like Hotelkit or Alice or Optii), automating many operational tasks and allowing hotels to reduce manual work of preparation for the guest arrival. / This allows hotels to automate tasks to prepare the guest arrival by adding the right extra to the right room.
On property upsells
Check-in upselling
Gift Vouchers

Analytics/Reporting

4/5 features

Automated A/B Testing

Multi-Prop Management

4/5 features

Multi-Property/Chain Dashboard

Other

0/1 features

Offer Performance Analytics

Direct access to property/group data on offer performance including revenue by guest exposure (booking, pre-arrival, at arrival), by offer type, and by staff member. Properties never have to wait for month-end or QBR meetings; data is immediately available for view or export into local BI tools

Welcome Pickups Reviews Summary

4.9

Excellent

118 reviews

Ease of Use

4.9/5

Customer Support

4.8/5

ROI

4.7/5

Implementation

4.8/5

Recommended for

118

Upselling Software Ranked #8 out of 65

Welcome Pickups Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

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Welcome Pickups Integrations

Company	Functionality
SiteMinder 92% recommended by 2316 hotels	Channel Managers
Cloudbeds 90% recommended by 1683 hotels	Channel Managers +2 more
Little Hotelier 92% recommended by 1294 hotels	Hotel Management Software
Oracle Hospitality 92% recommended by 593 hotels	Property Management Systems
Mews 91% recommended by 581 hotels	Property Management Systems
RoomRaccoon 97% recommended by 554 hotels	Hotel Management Software
HotelRunner 96% recommended by 112 hotels	Channel Managers +3 more
apaleo GmbH 0% recommended by 0 hotels	Property Management Systems
D-Edge 91% recommended by 260 hotels	Booking Engine
eRevMax 91% recommended by 118 hotels	Channel Managers

Browse all integrations (17)

Support

Unverified

Welcome Pickups has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates

2025

Learn more about the GCSC Certification

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HT Score

76/100

Recommended

98%

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Job Title Work Email Hotel (or Hotel Group)

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Welcome Pickups

Deal/Offer Templates Library

Dynamic Upgrade Pricing

Automated A/B Testing

On property upsells

Future stay offers

Gift Vouchers

Segmentation

Omnichannel (email, chat, sms, Whatsapp)

Check-in upselling

Pre-arrival emails

Upsell at booking

Type 2 SOC 2 Certified (Data Security)

Fulfillment Task Automation (via Task Mgmt Integrations)

On property upsells

Check-in upselling

Gift Vouchers

Automated A/B Testing

Multi-Property/Chain Dashboard

Offer Performance Analytics

Welcome Pickups Reviews Summary

Welcome Pickups Pricing

Welcome Pickups Reviews

Welcome Pickups Integrations

Support

Unverified

Support Not Verified

Get personalized product recommendations

Sorry, this functionality is only available for verified hoteliers

Welcome Pickups

What is Welcome Pickups?

Deal/Offer Templates Library

Dynamic Upgrade Pricing

Automated A/B Testing

On property upsells

Future stay offers

Gift Vouchers

Segmentation

Omnichannel (email, chat, sms, Whatsapp)

Check-in upselling

Pre-arrival emails

Upsell at booking

Type 2 SOC 2 Certified (Data Security)

Fulfillment Task Automation (via Task Mgmt Integrations)

On property upsells

Check-in upselling

Gift Vouchers

Automated A/B Testing

Multi-Property/Chain Dashboard

Offer Performance Analytics

Welcome Pickups Reviews Summary

Welcome Pickups Pricing

Welcome Pickups Reviews

Welcome Pickups Integrations

Support

Unverified

Support Not Verified

Get personalized product recommendations