Welcome Pickups

4.9 (118 REVIEWS)

HTR Score icon
HT Score  
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Welcome Pickups

4.9 (118 REVIEWS)

Ranked 8 (out of 65) in Upselling Software

An innovative transfer solution designed for hotels

Welcome Pickups has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Bell avatar Bell - AI powered product analyst

I analyzed all of Welcome Pickups’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like the ease of using Welcome Pickups for booking transfers, highlighting its intuitive platform for both guests and staff. The tool saves time, offers seamless integration with hotel systems, and provides a reliable, efficient service with high guest satisfaction. However, some users noted the need for more competitive pricing, especially for short trips, and occasional issues with driver communication. The platform significantly enhances both customer experience and operational efficiency.

What Types of Hotels Welcome Pickups is Popular For

Size

4 | X-Small (1-9 room)

14 | Small (10-24 room)

55 | Medium (25-74 room)

31 | Large (75-199 room)

9 | X-Large (200+ room)

Country

42 | France

26 | Spain

21 | Greece

8 | Portugal

3 | Cyprus

2 | Italy

2 | Germany

2 | Malta

2 | Hungary

1 | Croatia

1 | Bulgaria

1 | United Kingdom

1 | Bangladesh

1 | Austria

1 | Thailand

Type

66 | Boutiques

54 | City Center Hotels

32 | Luxury Hotels

31 | Bed & Breakfast & Inns

21 | Limited Service & Budget Hotels

18 | Branded Hotels

15 | Airport/Conference Hotels

10 | Extended Stay & Serviced Apartments

9 | Hostels

8 | Resorts

5 | Vacation Rentals & Villas

2 | Casinos

Region

112 | Europe

2 | Asia Pacific

Category

118 | Upselling Software

What is Welcome Pickups?

Founded in 2015 | Headquarters in Athens (United States) | 67 employees
Welcome Pickups is a guest transfer solution designed to streamline and enhance the transportation experience for hotel guests. This intuitive platform allows hoteliers to effortlessly book transfers, seamlessly integrating with existing hotel systems to save valuable time and resources. The service is highly reliable and efficient, substantially boosting guest satisfaction. Welcome Pickups offers comprehensive automation for guest transfers, enabling hotels to generate additional revenue while collecting valuable guest data. Available in 95 destinations across 50 countries, it supports over 1500 hotel partnerships and has served over 1 million travelers in 2022, making it a proven asset for improving both customer experience and operational efficiency.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Welcome Pickups products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Welcome Pickups

FAQs

Capabilities

profile-empty-state.svg

Welcome Pickups doesn’t have any benefits or use cases available

Features

Content Management

4/5 features

Customer Profiles

4/5 features

Guest Communication

4/5 features

Fulfillment & Payments

4/5 features

Analytics/Reporting

4/5 features

Welcome Pickups Reviews Summary

4.9
Excellent
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Welcome Pickups is the #10 most trending product in the Upselling Software category (out of 65) and the #603 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Welcome Pickups’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
76 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Welcome Pickups Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Welcome Pickups Average Welcome Pickups

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Welcome Pickups Reviews

Hotelier Rating

Excellent
111
Very Good
7
Average
0
Poor
0
Terrible
0

Property Size

  • X-Small (4)
  • Small (14)
  • Medium (55)
  • Large (31)
  • X-Large (9)

Country

  • France
    France
    (42)
  • Spain
    Spain
    (26)
  • Greece
    Greece
    (21)
  • Portugal
    Portugal
    (8)
  • Cyprus
    Cyprus
    (3)
  • Italy
    Italy
    (2)
  • Germany
    Germany
    (2)
  • Malta
    Malta
    (2)
  • Hungary
    Hungary
    (2)
  • Croatia
    Croatia
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • United Kingdom
    United Kingdom
    (1)
  • Bangladesh
    Bangladesh
    (1)
  • Austria
    Austria
    (1)
  • Thailand
    Thailand
    (1)

Region

  • Europe
    Europe
    (112)
  • Asia Pacific
    Asia Pacific
    (2)
10

The best and most professional transfer service we've partnered with.

Front Office / Concierge from 10 to 24 room Boutique in Lisbon (Portugal)

Verified
2 months ago
Professionalism, extraordinary ease of booking the transfer, punctuality, quality of service, excellent guest feedback feedback from the guests transported.
Country Portugal
Front Office / Concierge
Small Hotel
10

Great and smooth experience - from booking and delivery

General Manager from 100 to 199 room Bed & Breakfast & Inn in Bangkok (Thailand)

Verified
4 months ago
Bookers are confident due to provision of the key transportation details and that their flight can be monitored. The ability to chat with driver is a real plus.
Country Thailand
General Manager
Large Hotel
10

Great Service.

Guest Service Supervisor from 50-74 room Boutique in Madrid (Spain)

Verified
12 months ago
The way that the customer can book the transfer directly and do the payment and then we can track it on the website on the arrival date.
Country Spain
Guest Service Supervisor
Medium Hotel
10

Professional service

Assistant FOM from 100 to 199 room Boutique in Madrid (Spain)

Verified
12 months ago
I would like to highlight the communication within the company and the guests as it is efficient and quick .
Country Spain
Assistant FOM
Large Hotel
9

EVERYTHING OK

frontdesk Manager from 75-99 room Boutique in Barcelona (Spain)

Verified
12 months ago
EVERYTHING PERFECT, IT IS QUICK AND EFFICIENT. YOU CAN HAVE MORE INFORMATION FROM THE GUEST. AND THEY CAN MAKE THEIR REQUEST.
Country Spain
frontdesk Manager
Large Hotel
10

Very easy to use

Chef de Réception from 100 to 199 room Boutique in Paris (France)

Verified
12 months ago
Welcome Pick ups is the perfect tool for guests and hotels. It is so easy to use it from both sides and the service is wonderful. Also, customer service is a big plus.
Country France
Chef de Réception
Large Hotel
10

Great partnership.

Afom from 75-99 room Bed & Breakfast & Inn in Paris (France)

Verified
12 months ago
The platform is highly intuitive and easy to use for both customers and teams. The drivers are responsive and our guests are always satisfied.
Country France
Afom
Large Hotel
10

OPINION

receptionniste from 10 to 24 room Bed & Breakfast & Inn in Paris (France)

Verified
12 months ago
The feedback from our customers is always positive the feedback from our customers is always positive the feedback from our customers is always positive
Country France
receptionniste
Small Hotel
10

Good experience easy to use

Reception from 25-49 room Boutique in Paris (France)

Verified
12 months ago
Fast at responding by e mail and the site is easy to use and good comprehension and very good that we get an e mail when the guest reserves
Country France
Reception
Medium Hotel
9

Practical and simple

Responsable des réservations from 50-74 room Bed & Breakfast & Inn in Paris (France)

Verified
12 months ago
The ease for our customers to book a transfer and know in advance the name of the driver who will pick them up
Country France
Responsable des réservations
Medium Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 12

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Welcome Pickups is an upselling solution that provides hotel guests with automated pick up services that enhance their experience. They also enable hotels to generate additional revenue and collect valuable customer data.

Question:

What differentiates this product or service from the competition?

Answer:

They are available in various cities around the globe, the pick up booking process for guests is very easy and straightforward so that their first experience with the hotel upon arrival starts on a very positive note.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The Welcome Pickups team are very friendly and a pleasure to work with, simply get in touch and ensure they work in your city. Their solution is an added value to any property and creates stress free experiences for hotel guests from day 1.

RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
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Lina Gorga Senior Manager, Ecosystem and Strategic Partnerships @ SiteMinder
RecommendationAvatar
Tom Kirkham Business Development Manager, Application Partnerships @ SiteMinder
RecommendationAvatar
Lina Gorga Senior Manager, Ecosystem and Strategic Partnerships @ SiteMinder
RecommendationAvatar
Tom Kirkham Business Development Manager, Application Partnerships @ SiteMinder
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Support

Unverified

Welcome Pickups has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
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2025

Learn more about the GCSC Certification

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HT Score

76/100

Recommended

98%

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