Welcome Pickups

Ranked 4 (out of 54) in Upselling Software

Upselling Software

An innovative transfer solution designed for hotels

Ratings Snapshot

Certificate of Excellence
Read 53 reviews
98%
Recommend
HTR Score icon
HT SCORE
94 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #4 out of 54 in Upselling Software

Ease of Use
4.9/5
ROI
4.7/5
Implementation
4.8/5
Customer Support
4.8/5
Verified Customer Support

Welcome Pickups’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more
Most popular for
  • City Center 18 verified reviews
    98%
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  • Boutique Leader: Oaky
    100%
    12 verified reviews
  • Bed & Breakfast Leader: GuestJoy
    92%
    6 verified reviews
  • Serviced Apartment 6 verified reviews
    100%
    6 verified reviews
  • Resort Leader: Oaky
    95%
    4 verified reviews
  • Vacation Rental Leader: Duve
    100%
    2 verified reviews
  • Villas 1 verified reviews
    100%
    1 verified reviews
  • Extended Stay Leader: EasyWay
    100%
    1 verified reviews

Welcome Pickups Overview

Top Alternative: Oaky

Welcome Pickups Overview

Fully automate your guest transfers, make extra revenue, gather valuable guest data and increase customer satisfaction. Available in 55 destinations across 32 countries. 1200 hotel partnerships. Over 1 million travellers used Welcome Pickups in 2019.

About Welcome Pickups

Founded in 2015 | Headquarters in Athens United States | 67 employees

Integrates with

  • Booking Engine
  • Channel Managers
  • Property Management Systems
Browse integrations (11 verified)

Pros & Cons

Like 98% recommend

Digital Marketing Manager from Resort

From my experience the driver was always on time. He gave me good advices for the city and the car was very clean.

Front Office Manager from Boutique

Welcome Pickups offers a really professional service. From the moment the guests make a reservation they receive an e-mail with the link to book their transfer. The website is personalized with the picture of the hotel a...

Head of E-commerce from Resort

An automated service, ideal for people using technology, seamless integration with our system. Also high quality services are offered to our mutual customers.

Director from Boutique

I would prefer to have an app on my mobile to follow my clients movements and time their arrival at our hotel.

Business Developer from Serviced Apartment

- Maybe have more tours for guests to book. - Also have a direct payment to the owners, instead of having to send the invoice every 3 months.

Owner from City Center

We are very satisfied from the service. We have nothing to say about the negatives. . . . . .

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Welcome Pickups sources a range of ancillary providers which takes the effort away for hoteliers. The simple commission structure means the hotel is always creating value, and enhancing the guest experience.

by Tom Kirkham (SiteMinder) on December 10, 2019

Question:

What differentiates this product or service from the competition?

Answer:

Welcome Pickups makes life easy for hoteliers, offering simple upsell solutions, such as hotel transfers, ensuring that incoming guests are welcomed with a great experience before they arrive at the hotel.

by Tom Kirkham (SiteMinder) on December 10, 2019

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The simple commission structure means the hotel is always creating value, and enhancing the guest experience.The simple commission structure means the hotel is always creating value, and enhancing the guest experience.

by Tom Kirkham (SiteMinder) on December 10, 2019

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Welcome Pickups Alternatives

ROOMDEX

ROOMDEX automates, monetizes and ultimately simplifies the hotel room upgrade process by putting the power of choice in the hotel guest’s hands. Automation is the cornerstone of our pioneering hotel optimization platform.

View Welcome Pickups alternatives

Find the perfect fit

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GETTING STARTED

Download the 2021 Upselling Software buyer’s guide

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Features

  • Gift Vouchers
  • Segmentation
  • Upsell at booking
  • Pre-arrival emails
  • On property upsells
  • Future stay offers
  • Automated A/B Testing
  • Check-in upselling
  • Dynamic Upgrade Pricing
  • Deal/Offer Templates Library
  • Omnichannel (email, chat, sms, Whatsapp)
  • Fulfillment Task Automation (via Task Mgmt Integrations)
  • Type 2 SOC 2 Certified (Data Security)

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Greece
  • Spain
  • Portugal
  • Cyprus
  • Italy
  • Croatia
  • Germany
  • Netherlands
  • Malta

53 Verified Welcome Pickups Reviews

Likelihood to Recommend
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Low review volume alert

This vendor is 13% below the category average..

Jun 14, 2021

Welcome Pickups Review: Free money hassle-free.

Team Leader from Other in Lisboa (Portugal)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Our experience with them has been continuously positive. We have been collaborating for for over an year now and are doing so for various markets we serve. Their software and services (at any level) are...

What do you dislike or think could be improved?

We are happy with our relationship. Keep up the good work and keep expanding to new markets. So far nothing more we could ask comes to mind.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

May 26, 2021

Welcome Pickups Review: Great partners

General Manager from Other in Paphos (Cyprus)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

resolved a manual procedure and made it automated, where we do not a whole lot apart from sending a link sometimes and getting our commission.

What do you dislike or think could be improved?

invoicing procedure is not necessary, seeing as they already know what we need to be paid. its a fixed amount per ride and invoicing just adds workload to our accounts dept.

Customer Support
4
Ease of Use
4.5
Value for money
5
Implementation
4.5

May 26, 2021

Welcome Pickups Review: Reliable and friendly

Operations from City Center in Athina (Greece)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

That they are reliable and friendly. Never have faced problems with dates or attendance of the drivers. Most of our guests agree with the above.

What do you dislike or think could be improved?

Better commission and customer service. It would be also useful to book a taxi from the dashboard or to develop an app.

Customer Support
2.5
Ease of Use
4.5
Value for money
3
Implementation
4.5

May 26, 2021

Welcome Pickups Review: Excellent service

Sales manager from City Center in Athina (Greece)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We always had a positive feedback from our guests using the service, no need to worry about transfers any more!

What do you dislike or think could be improved?

Nothing important, maybe an application in the future with the position of the car in real time on google maps.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4.5

May 24, 2021

Welcome Pickups Review: Excellent way to provide transfer to your clients

Managing Director from Bed & Breakfast in Athina (Greece)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

User-friendly overview dashboard to monitor your transfers and earnings. Easy & fast way to automate your pick-up services. Great customer support

What do you dislike or think could be improved?

Nothing to comment on. A direct chat with a driver & a tracking system will be a great feature in the future.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

May 21, 2021

Welcome Pickups Review: Fantastic Customer service | Amazing b2b | Superb transfer solution

Operations Manager from Serviced Apartment in Lisboa (Portugal)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Impeccable client support, Giouli has been super effective and efficient. Transfer solutions for all of our clients' needs. Easy to schedule, accessible to all, affordable, and high-end quality transport...

What do you dislike or think could be improved?

The online platform is being improved in manners we could not have thought about. Thanks to you we have changed for the better more and more guests' experiences. Thank you!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Implementation fee
Commission or Revenue Share
% of ancillary upsell revenue

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Popular Welcome Pickups Integrations

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