Welcome Pickups

4.9 (117 REVIEWS)

HTR Score icon
HT Score  
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Welcome Pickups

4.9 (117 REVIEWS)

Ranked 8 (out of 63) in Upselling Software

An innovative transfer solution designed for hotels

98% recommended by 115 hotels

Welcome Pickups has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Bell avatar Bell - AI powered product analyst

I analyzed all of Welcome Pickups’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like the ease of using Welcome Pickups for booking transfers, highlighting its intuitive platform for both guests and staff. The tool saves time, offers seamless integration with hotel systems, and provides a reliable, efficient service with high guest satisfaction. However, some users noted the need for more competitive pricing, especially for short trips, and occasional issues with driver communication. The platform significantly enhances both customer experience and operational efficiency.

Read their reviews

Support

Supportive

Hoteliers often appreciate the customer support provided by Welcome Pickups's Upselling Software. They highlight the availability of support through various channels such as email and its responsiveness in addressing issues promptly. Hoteliers note that the support staff is knowledgeable and effective, which contributes to a positive experience. They also find the resources provided, such as tutorials and documentation, to be helpful in utilizing the system efficiently.

Rooms Manager

12 months ago

Verified

... We like the connection with the guest and all the responsible people are very understandable and kind. So we do not affraid to have any bad stuations. Because as a team we can solve it. ...

See full review

Rooms Manager

12 months ago

Verified

... We like the connection with the guest and all the responsible people are very understandable and kind. So we do not affraid to have any bad stuations. Because as a team we can solve it. ...

See full review

Rooms Manager

12 months ago

Verified

... We are all very satisfied about the service we took. Big thanks to Ms. Çiğdem. She is our hero at all issues. ...

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Hôtel manager

9 months ago

Verified

... I like the communication between us the service, always available and efficient .From the moment we start to work with welcome pick, we are satisfied :) ...

See full review

Hôtel manager

9 months ago

Verified

... We had only one situation with a ride , the clients couldn’t find the driver and the driver didn’t try to reach them. We contacted both of them to make sure that all good, so maybe you make a quick ...

See full review

Director

9 months ago

Verified

... Efficiency, easy to bbok a transfert by our guest, clear, price directly give to the guest, beautiful page with picture of the hotel. ...

See full review

assistant front office manager

9 months ago

Verified

... We like that it's easy to contact a client service if we have some questions, drivers are always on time, polite and efficient. Guests are happy that there is an easy way to order a transferand we know that this transfer will arrive on time and there will be no issue ...

See full review

assistant front office manager

9 months ago

Verified

... Very good service; clients are happy ...

See full review

Responsable des réservations

9 months ago

Verified

... The ease for our customers to book a transfer and know in advance the name of the driver who will pick them up ...

See full review

Responsable des réservations

9 months ago

Verified

... Practical and simple ...

See full review

Reception

9 months ago

Verified

... Fast at responding by e mail and the site is easy to use and good comprehension and very good that we get an e mail when the guest reserves ...

See full review

Reception

9 months ago

Verified

... Fast at responding by e mail and the site is easy to use and good comprehension and very good that we get an e mail when the guest reserves ...

See full review

Afom

9 months ago

Verified

... The platform is highly intuitive and easy to use for both customers and teams. The drivers are responsive and our guests are always satisfied. ...

See full review

Chef de Réception

9 months ago

Verified

... Very easy to use ...

See full review

frontdesk Manager

9 months ago

Verified

... NOTHING, I THINK EVERYTHING IS OK! WE COULD HAVE TEMPLATES CREATED TO BE ABLE TO ANSWER CUSTOMERS WITH FREQUENTLY ASKED QUESTIONS. ...

See full review

Guest Service Supervisor

9 months ago

Verified

... The way that the customer can book the transfer directly and do the payment and then we can track it on the website on the arrival date. ...

See full review

General Manager

1 months ago

Verified

... Bookers are confident due to provision of the key transportation details and that their flight can be monitored. The ability to chat with driver is a real plus. ...

See full review

Automation

Streamlined

Hoteliers often highlight the significant role of automation in improving efficiency and customer satisfaction in their operations. They appreciate how automation reduces manual tasks, such as processing bookings and payments, by handling them seamlessly and accurately. This allows for precise flight tracking and smooth coordination of transportation services. The ability to automate these processes provides peace of mind by ensuring that guests receive timely and reliable service, enhancing the overall experience. Moreover, automation tools like chatbots facilitate effective communication between guests and drivers, further streamlining operations. Hoteliers suggest that these automated workflows lead to fewer errors and an overall improvement in service delivery, contributing positively to customer retention and business growth.

assistant front office manager

9 months ago

Verified

... We like that it's easy to contact a client service if we have some questions, drivers are always on time, polite and efficient. Guests are happy that there is an easy way to order a transferand we ...

See full review

assistant front office manager

9 months ago

Verified

... We like that it's easy to contact a client service if we have some questions, drivers are always on time, polite and efficient. Guests are happy that there is an easy way to order a transferand we ...

See full review

Responsable des réservations

9 months ago

Verified

... The ease for our customers to book a transfer and know in advance the name of the driver who will pick them up ...

See full review

Responsable des réservations

9 months ago

Verified

... The ease for our customers to book a transfer and know in advance the name of the driver who will pick them up ...

See full review

Reception

9 months ago

Verified

... Fast at responding by e mail and the site is easy to use and good comprehension and very good that we get an e mail when the guest reserves ...

See full review

frontdesk Manager

9 months ago

Verified

... NOTHING, I THINK EVERYTHING IS OK! WE COULD HAVE TEMPLATES CREATED TO BE ABLE TO ANSWER CUSTOMERS WITH FREQUENTLY ASKED QUESTIONS. ...

See full review

Guest Service Supervisor

9 months ago

Verified

... The way that the customer can book the transfer directly and do the payment and then we can track it on the website on the arrival date. ...

See full review

Guest Service Supervisor

9 months ago

Verified

... The way that the customer can book the transfer directly and do the payment and then we can track it on the website on the arrival date. ...

See full review

General Manager

1 months ago

Verified

... Bookers are confident due to provision of the key transportation details and that their flight can be monitored. The ability to chat with driver is a real plus. ...

See full review

General Manager

1 months ago

Verified

... Great and smooth experience - from booking and delivery ...

See full review

Integrations

Connected

Hoteliers often appreciate Welcome Pickups's Upselling Software for its versatile integrations. They highlight the wide range of integrations available, noting its compatibility with common systems such as property management systems (PMS) and customer relationship management (CRM) platforms. Users find the integration process straightforward, allowing them to set up connections without significant challenges. Additionally, these integrations are reliable, with minimal syncing issues, ensuring smooth operation without interruptions. This reliability and ease enhance the overall functionality of the software, enabling hoteliers to tailor integrations to meet their specific operational needs.

Rooms Manager

12 months ago

Verified

... We like the connection with the guest and all the responsible people are very understandable and kind. So we do not affraid to have any bad stuations. Because as a team we can solve it. ...

See full review

Value

Moderate

Hoteliers often view the value of Welcome Pickups’ Upselling Software as generally positive, noting that it significantly simplifies operations and boosts revenue. The platform’s booking tool is praised for being swift and easy to use, which enhances customer satisfaction and efficiency for hotel staff. However, some have pointed out that the cost is relatively high, especially for shorter rides, which can sometimes deter hotel guests. Hoteliers suggest that the competitive pricing, particularly in markets like Thailand where local operators offer lower rates, could enhance overall value. Despite these pricing concerns, users are generally satisfied with the professionalism and ease of service provided, indicating a well-perceived return on investment.

Rooms Manager

12 months ago

Verified

... That made our operation very easy and revenue that we earn gets high. ...

See full review

General Manager

10 months ago

Verified

... It's an easy-to-use booking tool for our guests and front office teams alike. The booking process is swift and easy to follow with a few clicks. ...

See full review

Hôtel manager

9 months ago

Verified

... We had only one situation with a ride , the clients couldn’t find the driver and the driver didn’t try to reach them. We contacted both of them to make sure that all good, so maybe you make a quick survey between drivers to make sure that all propose the same ...

See full review

Hôtel manager

9 months ago

Verified

... I like the communication between us the service, always available and efficient .From the moment we start to work with welcome pick, we are satisfied :) ...

See full review

Hôtel manager

9 months ago

Verified

... I like the communication between us the service, always available and efficient .From the moment we start to work with welcome pick, we are satisfied :) ...

See full review

Hôtel manager

9 months ago

Verified

... I like the communication between us the service, always available and efficient .From the moment we start to work with welcome pick, we are satisfied :) ...

See full review

Hôtel manager

9 months ago

Verified

... I like the communication between us the service, always available and efficient .From the moment we start to work with welcome pick, we are satisfied :) ...

See full review

Hôtel manager

9 months ago

Verified

... I like the communication between us the service, always available and efficient .From the moment we start to work with welcome pick, we are satisfied :) ...

See full review

Director

9 months ago

Verified

... Perfect service for te guest ...

See full review

Director

9 months ago

Verified

... Efficiency, easy to bbok a transfert by our guest, clear, price directly give to the guest, beautiful page with picture of the hotel. ...

See full review

Director

9 months ago

Verified

... No, everything is perfect, the service is very professional, the drivers very friendly, good organization when flight have delay, the guest find easily the driver ...

See full review

assistant front office manager

9 months ago

Verified

... Very good service; clients are happy ...

See full review

assistant front office manager

9 months ago

Verified

... Very good service; clients are happy ...

See full review

Responsable des réservations

9 months ago

Verified

... Practical and simple ...

See full review

Responsable des réservations

9 months ago

Verified

... The ease for our customers to book a transfer and know in advance the name of the driver who will pick them up ...

See full review

Responsable des réservations

9 months ago

Verified

... The possibility of reserving vans for large families and the creation of an application to make life easier for users. ...

See full review

Responsable des réservations

9 months ago

Verified

... Practical and simple ...

See full review

Responsable des réservations

9 months ago

Verified

... The ease for our customers to book a transfer and know in advance the name of the driver who will pick them up ...

See full review

receptionniste

9 months ago

Verified

... The feedback from our customers is always positive the feedback from our customers is always positive the feedback from our customers is always positive ...

See full review

receptionniste

9 months ago

Verified

... The feedback from our customers is always positive the feedback from our customers is always positive the feedback from our customers is always positive ...

See full review

receptionniste

9 months ago

Verified

... The feedback from our customers is always positive the feedback from our customers is always positive the feedback from our customers is always positive ...

See full review

Afom

9 months ago

Verified

... The platform is highly intuitive and easy to use for both customers and teams. The drivers are responsive and our guests are always satisfied. ...

See full review

Afom

9 months ago

Verified

... The prices can be a bit high for short drives which can be deterrent for our hotel guests but otherwise all is good. ...

See full review

Chef de Réception

9 months ago

Verified

... Welcome Pick ups is the perfect tool for guests and hotels. It is so easy to use it from both sides and the service is wonderful. Also, customer service is a big plus. ...

See full review

Chef de Réception

9 months ago

Verified

... Welcome Pick ups is the perfect tool for guests and hotels. It is so easy to use it from both sides and the service is wonderful. Also, customer service is a big plus. ...

See full review

Chef de Réception

9 months ago

Verified

... Welcome Pick ups is the perfect tool for guests and hotels. It is so easy to use it from both sides and the service is wonderful. Also, customer service is a big plus. ...

See full review

frontdesk Manager

9 months ago

Verified

... EVERYTHING OK ...

See full review

frontdesk Manager

9 months ago

Verified

... EVERYTHING OK ...

See full review

Assistant FOM

9 months ago

Verified

... I would say to increase the number of available cars, even though it is not a daily big deal for us ...

See full review

Guest Service Supervisor

9 months ago

Verified

... Everything is perfect, I do not think there is nothing yo be improved on the service provided, customer are very happy with it. ...

See full review

Guest Service Supervisor

9 months ago

Verified

... Everything is perfect, I do not think there is nothing yo be improved on the service provided, customer are very happy with it. ...

See full review

General Manager

1 months ago

Verified

... Rates could have been more competitive especially in Thailand market where transport operators are offering at least 20-30% lower ride prices. ...

See full review

General Manager

1 months ago

Verified

... Rates could have been more competitive especially in Thailand market where transport operators are offering at least 20-30% lower ride prices. ...

See full review

Functionality

Balanced

Hoteliers often praise the core functionality of Welcome Pickups, highlighting its ease of use for booking transfers and offering a reliable service that positively impacts daily operations. The system allows seamless creation of bookings and facilitates direct payments, while features like flight monitoring and driver-chat add to its reliability. Many laud the service's ability to efficiently handle user tasks such as booking, payment processing, and driver coordination, with emphasis on guest satisfaction through streamlined processes. The ability to manage transfers and customer interaction effectively ensures high operational efficiency. While consistently positive feedback is received about these core functionalities, there is a noted desire for more available vehicles, suggesting opportunities for scalability improvements in the future.

Rooms Manager

12 months ago

Verified

... That made our operation very easy and revenue that we earn gets high. ...

See full review

General Manager

10 months ago

Verified

... Swift and Professional Service ...

See full review

Hôtel manager

9 months ago

Verified

... We had only one situation with a ride , the clients couldn’t find the driver and the driver didn’t try to reach them. We contacted both of them to make sure that all good, so maybe you make a ...

See full review

Hôtel manager

9 months ago

Verified

... We had only one situation with a ride , the clients couldn’t find the driver and the driver didn’t try to reach them. We contacted both of them to make sure that all good, so maybe you make a ...

See full review

Director

9 months ago

Verified

... No, everything is perfect, the service is very professional, the drivers very friendly, good organization when flight have delay, the guest find easily the driver ...

See full review

assistant front office manager

9 months ago

Verified

... We like that it's easy to contact a client service if we have some questions, drivers are always on time, polite and efficient. Guests are happy that there is an easy way to order a transferand we ...

See full review

assistant front office manager

9 months ago

Verified

... We like that it's easy to contact a client service if we have some questions, drivers are always on time, polite and efficient. Guests are happy that there is an easy way to order a transferand we ...

See full review

assistant front office manager

9 months ago

Verified

... We like that it's easy to contact a client service if we have some questions, drivers are always on time, polite and efficient. Guests are happy that there is an easy way to order a transferand we ...

See full review

assistant front office manager

9 months ago

Verified

... We like that it's easy to contact a client service if we have some questions, drivers are always on time, polite and efficient. Guests are happy that there is an easy way to order a transferand we ...

See full review

assistant front office manager

9 months ago

Verified

... We like that it's easy to contact a client service if we have some questions, drivers are always on time, polite and efficient. Guests are happy that there is an easy way to order a transferand we ...

See full review

assistant front office manager

9 months ago

Verified

... We like that it's easy to contact a client service if we have some questions, drivers are always on time, polite and efficient. Guests are happy that there is an easy way to order a transferand we ...

See full review

Responsable des réservations

9 months ago

Verified

... The ease for our customers to book a transfer and know in advance the name of the driver who will pick them up ...

See full review

Responsable des réservations

9 months ago

Verified

... The possibility of reserving vans for large families and the creation of an application to make life easier for users. ...

See full review

Responsable des réservations

9 months ago

Verified

... The ease for our customers to book a transfer and know in advance the name of the driver who will pick them up ...

See full review

Responsable des réservations

9 months ago

Verified

... The ease for our customers to book a transfer and know in advance the name of the driver who will pick them up ...

See full review

Responsable des réservations

9 months ago

Verified

... The ease for our customers to book a transfer and know in advance the name of the driver who will pick them up ...

See full review

Reception

9 months ago

Verified

... Good experience easy to use ...

See full review

receptionniste

9 months ago

Verified

... The feedback from our customers is always positive the feedback from our customers is always positive the feedback from our customers is always positive ...

See full review

Chef de Réception

9 months ago

Verified

... Welcome Pick ups is the perfect tool for guests and hotels. It is so easy to use it from both sides and the service is wonderful. Also, customer service is a big plus. ...

See full review

frontdesk Manager

9 months ago

Verified

... EVERYTHING PERFECT, IT IS QUICK AND EFFICIENT. YOU CAN HAVE MORE INFORMATION FROM THE GUEST. AND THEY CAN MAKE THEIR REQUEST. ...

See full review

Assistant FOM

9 months ago

Verified

... I would say to increase the number of available cars, even though it is not a daily big deal for us ...

See full review

Guest Service Supervisor

9 months ago

Verified

... The way that the customer can book the transfer directly and do the payment and then we can track it on the website on the arrival date. ...

See full review

Guest Service Supervisor

9 months ago

Verified

... The way that the customer can book the transfer directly and do the payment and then we can track it on the website on the arrival date. ...

See full review

Guest Service Supervisor

9 months ago

Verified

... The way that the customer can book the transfer directly and do the payment and then we can track it on the website on the arrival date. ...

See full review

General Manager

1 months ago

Verified

... Bookers are confident due to provision of the key transportation details and that their flight can be monitored. The ability to chat with driver is a real plus. ...

See full review

User Interface

Intuitive

Hoteliers often praise Welcome Pickups's user interface for its ease of navigation and the clarity of information presented, such as data and pricing. The interface is described as modern and visually appealing, featuring beautiful pages with hotel images. Users find it intuitive, making it simple for guests to book transfers and pay directly through the system, contributing to an overall positive user experience. The system's responsiveness ensures a smooth interaction, which is appreciated by both hoteliers and their guests. Mobile compatibility is also highlighted, facilitating easy use across different devices for both hoteliers and guests. This comprehensive design approach makes the interface accessible and efficient, supporting customer satisfaction and operational efficiency.

Director

9 months ago

Verified

... Efficiency, easy to bbok a transfert by our guest, clear, price directly give to the guest, beautiful page with picture of the hotel. ...

See full review

assistant front office manager

9 months ago

Verified

... We like that it's easy to contact a client service if we have some questions, drivers are always on time, polite and efficient. Guests are happy that there is an easy way to order a transferand we ...

See full review

assistant front office manager

9 months ago

Verified

... We like that it's easy to contact a client service if we have some questions, drivers are always on time, polite and efficient. Guests are happy that there is an easy way to order a transferand we ...

See full review

Responsable des réservations

9 months ago

Verified

... The possibility of reserving vans for large families and the creation of an application to make life easier for users. ...

See full review

Reception

9 months ago

Verified

... Good experience easy to use ...

See full review

receptionniste

9 months ago

Verified

... The feedback from our customers is always positive the feedback from our customers is always positive the feedback from our customers is always positive ...

See full review

Guest Service Supervisor

9 months ago

Verified

... The way that the customer can book the transfer directly and do the payment and then we can track it on the website on the arrival date. ...

See full review
Powered by AI

Hoteliers Most Frequently Mention

Guest Satisfaction
Ease of Use
Driver Reliability and Professionalism
Time Savings
Additional Service Suggestions
Integration with Hotel Systems
Driver Communication Issues
Customization Options
Pricing Concerns

What Types of Hotels Welcome Pickups is Popular For

Size

31 | Large (75-199 room)

55 | Medium (25-74 room)

13 | Small (10-24 room)

9 | X-Large (200+ room)

4 | X-Small (1-9 room)

Country

42 | France

26 | Spain

21 | Greece

7 | Portugal

3 | Cyprus

2 | Italy

2 | Germany

2 | Malta

2 | Hungary

1 | Croatia

1 | Bulgaria

1 | United Kingdom

1 | Bangladesh

1 | Austria

1 | Thailand

Type

31 | Bed & Breakfast & Inns

65 | Boutiques

18 | Branded Hotels

2 | Casinos

53 | City Center Hotels

15 | Airport/Conference Hotels

10 | Extended Stay & Serviced Apartments

9 | Hostels

21 | Limited Service & Budget Hotels

32 | Luxury Hotels

8 | Resorts

5 | Vacation Rentals & Villas

Region

111 | Europe

2 | Asia Pacific

Category

117 | Upselling Software

Didn’t find what you were looking for?

What is Welcome Pickups?

Founded in 2015 | Headquarters in Athens (United States) | 67 employees
Welcome Pickups is a guest transfer solution designed to streamline and enhance the transportation experience for hotel guests. This intuitive platform allows hoteliers to effortlessly book transfers, seamlessly integrating with existing hotel systems to save valuable time and resources. The service is highly reliable and efficient, substantially boosting guest satisfaction. Welcome Pickups offers comprehensive automation for guest transfers, enabling hotels to generate additional revenue while collecting valuable guest data. Available in 95 destinations across 50 countries, it supports over 1500 hotel partnerships and has served over 1 million travelers in 2022, making it a proven asset for improving both customer experience and operational efficiency.

Capabilities

profile-empty-state.svg

Welcome Pickups doesn’t have any benefits or use cases available

Features

Content Management

4/5 features

Customer Profiles

4/5 features

Guest Communication

4/5 features

Fulfillment & Payments

4/5 features

Analytics/Reporting

4/5 features

Welcome Pickups Reviews Summary

4.9
Excellent
117 reviews
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.8/5

Recommended by

Boutiques 98% recommended by 65 Boutiques
City Center Hotels 98% recommended by 53 City Center Hotels
Luxury Hotels 98% recommended by 32 Luxury Hotels
Bed & Breakfast & Inns 97% recommended by 31 Bed & Breakfast & Inns
Limited Service & Budget Hotels 98% recommended by 21 Limited Service & Budget Hotels
Branded Hotels 95% recommended by 18 Branded Hotels
Airport/Conference Hotels 97% recommended by 15 Airport/Conference Hotels
Extended Stay & Serviced Apartments 99% recommended by 10 Extended Stay & Serviced Apartments
Hostels 96% recommended by 9 Hostels
Resorts 90% recommended by 8 Resorts
Vacation Rentals & Villas 98% recommended by 5 Vacation Rentals & Villas
Casinos 85% recommended by 2 Casinos

Achievements

Trending Product

This vendor's trending score is rising, Welcome Pickups is the #8 most trending product in the Upselling Software category (out of 63) and the #569 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Welcome Pickups’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
75 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Welcome Pickups Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Welcome Pickups Average Welcome Pickups

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Welcome Pickups Reviews

Hotelier Rating

Excellent
110
Very Good
7
Average
0
Poor
0
Terrible
0

Property Size

  • X-Small (4)
  • Small (13)
  • Medium (55)
  • Large (31)
  • X-Large (9)

Country

  • France
    France
    (42)
  • Spain
    Spain
    (26)
  • Greece
    Greece
    (21)
  • Portugal
    Portugal
    (7)
  • Cyprus
    Cyprus
    (3)
  • Italy
    Italy
    (2)
  • Germany
    Germany
    (2)
  • Malta
    Malta
    (2)
  • Hungary
    Hungary
    (2)
  • Croatia
    Croatia
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • United Kingdom
    United Kingdom
    (1)
  • Bangladesh
    Bangladesh
    (1)
  • Austria
    Austria
    (1)
  • Thailand
    Thailand
    (1)

Region

  • Europe
    Europe
    (111)
  • Asia Pacific
    Asia Pacific
    (2)

Hoteliers say

Hoteliers like the ease of using Welcome Pickups for booking transfers, highlighting its intuitive platform for both guests and staff. The tool saves time, offers seamless integration with hotel systems, and provides a reliable, efficient service with high guest satisfaction. However, some users noted the need for more competitive pricing, especially for short trips, and occasional issues with driver communication. The platform significantly enhances both customer experience and operational efficiency.

AI-generated from the text of customer reviews

Guest Satisfaction
Ease of Use
Driver Reliability and Professionalism
Time Savings
Additional Service Suggestions
Integration with Hotel Systems
Driver Communication Issues
Customization Options
Pricing Concerns

Looking for specific info?

10

Great and smooth experience - from booking and delivery

General Manager from 100 to 199 room Bed & Breakfast & Inn in Bangkok (Thailand)

Verified
1 months ago
Bookers are confident due to provision of the key transportation details and that their flight can be monitored. The ability to chat with driver is a real plus.
Country Thailand
General Manager
Large Hotel
Share review
10

Great Service.

Guest Service Supervisor from 50-74 room Boutique in Madrid (Spain)

Verified
9 months ago
The way that the customer can book the transfer directly and do the payment and then we can track it on the website on the arrival date.
Country Spain
Guest Service Supervisor
Medium Hotel
Share review
10

Professional service

Assistant FOM from 100 to 199 room Boutique in Madrid (Spain)

Verified
9 months ago
I would like to highlight the communication within the company and the guests as it is efficient and quick .
Country Spain
Assistant FOM
Large Hotel
Share review
9

EVERYTHING OK

frontdesk Manager from 75-99 room Boutique in Barcelona (Spain)

Verified
9 months ago
EVERYTHING PERFECT, IT IS QUICK AND EFFICIENT. YOU CAN HAVE MORE INFORMATION FROM THE GUEST. AND THEY CAN MAKE THEIR REQUEST.
Country Spain
frontdesk Manager
Large Hotel
Share review
10

Very easy to use

Chef de Réception from 100 to 199 room Boutique in Paris (France)

Verified
9 months ago
Welcome Pick ups is the perfect tool for guests and hotels. It is so easy to use it from both sides and the service is wonderful. Also, customer service is a big plus.
Country France
Chef de Réception
Large Hotel
Share review
10

Great partnership.

Afom from 75-99 room Bed & Breakfast & Inn in Paris (France)

Verified
9 months ago
The platform is highly intuitive and easy to use for both customers and teams. The drivers are responsive and our guests are always satisfied.
Country France
Afom
Large Hotel
Share review
10

OPINION

receptionniste from 10 to 24 room Bed & Breakfast & Inn in Paris (France)

Verified
9 months ago
The feedback from our customers is always positive the feedback from our customers is always positive the feedback from our customers is always positive
Country France
receptionniste
Small Hotel
Share review
10

Good experience easy to use

Reception from 25-49 room Boutique in Paris (France)

Verified
9 months ago
Fast at responding by e mail and the site is easy to use and good comprehension and very good that we get an e mail when the guest reserves
Country France
Reception
Medium Hotel
Share review
9

Practical and simple

Responsable des réservations from 50-74 room Bed & Breakfast & Inn in Paris (France)

Verified
9 months ago
The ease for our customers to book a transfer and know in advance the name of the driver who will pick them up
Country France
Responsable des réservations
Medium Hotel
Share review
10

Very good service; clients are happy

assistant front office manager from 50-74 room Boutique in Paris (France)

Verified
9 months ago
We like that it's easy to contact a client service if we have some questions, drivers are always on time, polite and efficient. Guests are happy that there is an easy way to order a transferand we know that this transfer will arrive on time and there will be no issue.
Country France
assistant front office manager
Medium Hotel
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Welcome Pickups is an upselling solution that provides hotel guests with automated pick up services that enhance their experience. They also enable hotels to generate additional revenue and collect valuable customer data.

by Lina Gorga (SiteMinder) on January 5, 2025

Question:

What differentiates this product or service from the competition?

Answer:

They are available in various cities around the globe, the pick up booking process for guests is very easy and straightforward so that their first experience with the hotel upon arrival starts on a very positive note.

by Lina Gorga (SiteMinder) on January 5, 2025

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The Welcome Pickups team are very friendly and a pleasure to work with, simply get in touch and ensure they work in your city. Their solution is an added value to any property and creates stress free experiences for hotel guests from day 1.

by Lina Gorga (SiteMinder) on January 5, 2025

RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Lina Gorga Senior Manager, Ecosystem and Strategic Partnerships @ SiteMinder
RecommendationAvatar
Tom Kirkham Business Development Manager, Application Partnerships @ SiteMinder
RecommendationAvatar
Lina Gorga Senior Manager, Ecosystem and Strategic Partnerships @ SiteMinder
RecommendationAvatar
Tom Kirkham Business Development Manager, Application Partnerships @ SiteMinder
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Support

Unverified

Welcome Pickups has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center Product Updates
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2025

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HT Score

75/100

Recommended

98%

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