Welcome Pickups

4.9 (116 REVIEWS)

HTR Score icon
HT Score  
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Welcome Pickups

4.9 (116 REVIEWS)

Ranked 8 (out of 62) in Upselling Software

An innovative transfer solution designed for hotels

Welcome Pickups has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Ratings Summary

4.9
Excellent
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Welcome Pickups is the #8 most trending product in the Upselling Software category (out of 62) and the #464 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Welcome Pickups’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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79 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Welcome Pickups
Founded in 2015 | Headquarters in Athens (United States) | 67 employees
Fully automate your guest transfers, make extra revenue, gather valuable guest data and increase customer satisfaction. Available in 95 destinations across 50 countries. 1500 hotel partnerships. Over 1 million travellers used Welcome Pickups in 2022.

Capabilities

profile-empty-state.svg

Welcome Pickups doesn’t have any benefits or use cases available

Features

Content Management

4/5 features

Customer Profiles

4/5 features

Guest Communication

4/5 features

Fulfillment & Payments

4/5 features

Analytics/Reporting

4/5 features

Pricing

Pricing Available By Request

Welcome Pickups has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

5 | X-Small (1-9 room)

7 | Small (10-24 room)

50 | Medium (25-74 room)

23 | Large (75-199 room)

7 | X-Large (200+ room)

Country

42 | France

26 | Spain

25 | Greece

7 | Portugal

3 | Cyprus

2 | Italy

2 | Germany

2 | Malta

2 | Hungary

1 | Croatia

1 | Netherlands

1 | United Kingdom

1 | Austria

1 | Turkey

Type

37 | Boutiques

35 | City Center Hotels

20 | Luxury Hotels

13 | Bed & Breakfast & Inns

10 | Branded Hotels

10 | Extended Stay & Serviced Apartments

5 | Hostels

4 | Resorts

4 | Vacation Rentals & Villas

1 | Casinos

1 | Limited Service & Budget Hotels

Region

115 | Europe

1 | Middle East

Category

116 | Upselling Software

Hotelier Rating

Excellent
109
Very Good
7
Average
0
Poor
0
Terrible
0

Property Size

  • X-Small (5)
  • Small (7)
  • Medium (50)
  • Large (23)
  • X-Large (7)

Country

  • France
    France
    (42)
  • Spain
    Spain
    (26)
  • Greece
    Greece
    (25)
  • Portugal
    Portugal
    (7)
  • Cyprus
    Cyprus
    (3)
  • Italy
    Italy
    (2)
  • Germany
    Germany
    (2)
  • Malta
    Malta
    (2)
  • Hungary
    Hungary
    (2)
  • Croatia
    Croatia
    (1)
  • Netherlands
    Netherlands
    (1)
  • United Kingdom
    United Kingdom
    (1)
  • Austria
    Austria
    (1)
  • Turkey
    Turkey
    (1)

Region

  • Europe
    Europe
    (115)
  • Middle East
    Middle East
    (1)
10

Great Service.

Guest Service Supervisor from 50-74 room Boutique in Madrid (Spain)

Verified
30 days ago
The way that the customer can book the transfer directly and do the payment and then we can track it on the website on the arrival date.
Country Spain
Guest Service Supervisor
Medium Hotel
10

Professional service

Assistant FOM from 100 to 199 room City Center Hotel in Madrid (Spain)

Verified
1 months ago
I would like to highlight the communication within the company and the guests as it is efficient and quick .
Country Spain
Assistant FOM
Large Hotel
9

EVERYTHING OK

frontdesk Manager from 75-99 room Boutique in Barcelona (Spain)

Verified
1 months ago
EVERYTHING PERFECT, IT IS QUICK AND EFFICIENT. YOU CAN HAVE MORE INFORMATION FROM THE GUEST. AND THEY CAN MAKE THEIR REQUEST.
Country Spain
frontdesk Manager
Large Hotel
10

Very easy to use

Chef de Réception from 100 to 199 room Branded Hotel in Paris (France)

Verified
1 months ago
Welcome Pick ups is the perfect tool for guests and hotels. It is so easy to use it from both sides and the service is wonderful. Also, customer service is a big plus.
Country France
Chef de Réception
Large Hotel
10

Great partnership.

Afom from 75-99 room Branded Hotel in Paris (France)

Verified
1 months ago
The platform is highly intuitive and easy to use for both customers and teams. The drivers are responsive and our guests are always satisfied.
Country France
Afom
Large Hotel
10

OPINION

receptionniste from 50-74 room Boutique in Paris (France)

Verified
1 months ago
The feedback from our customers is always positive the feedback from our customers is always positive the feedback from our customers is always positive
Country France
receptionniste
Medium Hotel
10

Good experience easy to use

Reception from 25-49 room Boutique in Paris (France)

Verified
1 months ago
Fast at responding by e mail and the site is easy to use and good comprehension and very good that we get an e mail when the guest reserves
Country France
Reception
Medium Hotel
9

Practical and simple

Responsable des réservations from 50-74 room Luxury Hotel in Paris (France)

Verified
1 months ago
The ease for our customers to book a transfer and know in advance the name of the driver who will pick them up
Country France
Responsable des réservations
Medium Hotel
10

Very good service; clients are happy

assistant front office manager from 50-74 room Branded Hotel in Paris (France)

Verified
1 months ago
We like that it's easy to contact a client service if we have some questions, drivers are always on time, polite and efficient. Guests are happy that there is an easy way to order a transferand we know that this transfer will arrive on time and there will be no issue.
Country France
assistant front office manager
Medium Hotel
10

Perfect service for te guest

Director from 10 to 24 room Luxury Hotel in Paris (France)

Verified
1 months ago
Efficiency, easy to bbok a transfert by our guest, clear, price directly give to the guest, beautiful page with picture of the hotel.
Country France
Director
Small Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 12

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Welcome Pickups is an upselling solution that provides hotel guests with automated pick up services that enhance their experience. They also enable hotels to generate additional revenue and collect valuable customer data.

Question:

What differentiates this product or service from the competition?

Answer:

They are available in various cities around the globe, the pick up booking process for guests is very easy and straightforward so that their first experience with the hotel upon arrival starts on a very positive note.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The Welcome Pickups team are very friendly and a pleasure to work with, simply get in touch and ensure they work in your city. Their solution is an added value to any property and creates stress free experiences for hotel guests from day 1.

RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Lina Gorga Senior Manager, Ecosystem and Strategic Partnerships @ SiteMinder
RecommendationAvatar
Tom Kirkham Business Development Manager, Application Partnerships @ SiteMinder
RecommendationAvatar
Lina Gorga Senior Manager, Ecosystem and Strategic Partnerships @ SiteMinder
RecommendationAvatar
Tom Kirkham Business Development Manager, Application Partnerships @ SiteMinder
Are you a consultant or vendor that recommends Welcome Pickups? Leave a recommendation

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Support

Unverified

Welcome Pickups has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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HT Score

79/100

Recommended

98%

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