Property Operations & Services Platform
Operations
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Revenue Management
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Dharma Operations Platform
4.9 (13 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Dharma Operations Platform
Unranked in Cleaning & Operations
Experience the Power of an All-in-One Operations Platform to Enhance your Hospitality Business!
98% recommended by 3 hotels
More than 50% of Dharma’s reviews come from United States of America.
What is Dharma?
Founded in 2008 | Headquarters in Miami (United States) | 14 employees
Dharma Operations Platform is a comprehensive Operations Platform System (OPS) designed for the hospitality industry. It offers a suite of tools aimed at enhancing guest satisfaction and streamlining operations.
Key Features:
1. **AI Assistant Powered by the Business Data Knowledge Base:** This feature leverages AI to provide insights and assist in decision-making, ensuring that you always have the most relevant information at your fingertips.
2. **Issue Management & Work Order System:** This system enables you to track, manage, and resolve issues efficiently, ensuring that any problems are addressed swiftly to maintain high service standards.
3. **Unified Messaging:** Consolidate all your communication channels into one platform to simplify interactions with guests and staff, leading to clearer and more consistent communication.
4. **Enhanced Guest Profiles:** Maintain detailed and organized profiles for your guests, offering personalized experiences that enhance guest satisfaction and loyalty.
5. **Housekeeping Management:** Streamline housekeeping tasks with efficient scheduling and task management, ensuring that rooms are always clean and ready for your guests.
By integrating Dharma Operations Platform into your business operations, you can ensure that your guests feel valued and cared for, ultimately creating memorable experiences.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Dharma products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Dharma Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Dharma Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Dharma
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Dharma's Provided Description:
"You're not just running a hospitality business; you're helping your guests create memorable experiences! That's why we offer a comprehensive Operations Platform System (OPS) with a wide range of features to help ensure every guest feels valued and cared for. Key Features AI Assistant Powered by the Business Data Knowledge Base Issue Management & Work Order System Unified Messaging Enhanced Guest Profiles Housekeeping"
FAQs
Capabilities
Ticketing System: Work Order and Issue Management
Ticketing System: Work Order and Issue Management
Dharma's Ticketing System offers two key components: The Work Order System is a dedicated tool for smooth property management. Users can easily submit, assign, track, and manage work orders related to properties, ensuring a systematic approach to maintenance. The Issues Management System is designed to track and respond to guest requests and incidents. From small questions to keeping the property clean, it improves the guest experience.
Unified Messaging: Manage communication in one centralized inbox
Unified Messaging: Manage communication in one centralized inbox
Our Operations Platform contains a centralized inbox for seamless communication across multiple channels. You can send and receive messages from SMS, WhatsApp, Facebook Messenger, email, and OTAs like Airbnb and Booking.com. Messages are effortlessly linked to guest profiles, reservations, issues, work orders, providing a connected and integrated experience. Administrators can also make email templates, WhatsApp and SMS templates for faster correspondence.
Business Data Knowledge Base: Centralized Hub of Information
Business Data Knowledge Base: Centralized Hub of Information
Deliver exceptional guest experiences with our Business Data Knowledge Base (BDKB). The BDKB empowers you to access vital information, policies, guidelines, and property details, ensuring that your staff is equipped with the knowledge they need to provide top-notch service. But it doesn't stop there, having a good knowledge base is key to making our AI Assistant work well. This base of knowledge is what helps the AI be excellent at helping your team members.
Features
Other
0/12 features
Dharma Reviews Summary
Ease of Use
4.6/5
Customer Support
4.9/5
ROI
4.6/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Dharma Operations Platform is the #1 most trending product in the Cleaning & Operations category (out of 23) and the #80 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreDharma’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Dharma Pricing
Pricing Available By Request
Dharma has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Hotelier Rating
Looking for specific info?
9
Efficient One-Stop platform
Guest Experience Specialist from 25-49 room Boutique in Miami Beach (United States of America)
Verified
2 months ago
What I love about our Ops Platform is that it serves as a one-stop shop. In just one platform, you can manage your business efficiently. If you have questions, there’s a knowledge base to help you. When you need assistance with creating your email communications, the AI assistance feature allows you to respond to inquiries effectively and e...
United States of America
United States of America
Guest Experience Specialist
Mid-Sized Hotel
9
No more guesswork on tasks
Designer UX/UI from 25-49 room Boutique in Miami Beach (United States of America)
Verified
2 months ago
The Task Management is a lifesaver. No more wondering who’s handling what because tasks are assigned, updated, and tracked in real time. It’s helped us become way more efficient and responsive.
United States of America
United States of America
Designer UX/UI
Mid-Sized Hotel
10
Great team communications
Revenue Management Associate from 25-49 room Boutique in Miami Beach (United States of America)
Verified
4 months ago
The OPS keeps everyone on the same page. Whether it's a maintenance request or a last minute guest inquiry, the system organizes everything neatly, so there’s no guessing or back&forth. It saves so much time and helps me focus on solving problems quickly.
United States of America
United States of America
Revenue Management Associate
Mid-Sized Hotel
10
Easy task management
sales specialist from 25-49 room Boutique in Miami Beach (United States of America)
Verified
4 months ago
The ticketing system and work orders are a game-changer for staying on top of tasks. I love how it tracks progress in real time, so we don't forget anything. Assigning tasks to team members is quick and easy, and we’re all more organized because of it.
United States of America
United States of America
sales specialist
Mid-Sized Hotel
10
24/7 support that enhances Guest experience
Guest Experience Specialist from 25-49 room Boutique in Miami Beach (United States of America)
Verified
5 months ago
I really appreciate the 24/7 support feature in the OPS, especially the AI chatbot. It allows us to respond to guest questions at any time, providing an efficient, consistent experience. It’s reassuring to know that guests are never left waiting for a response no matter the hour.
United States of America
United States of America
Guest Experience Specialist
Mid-Sized Hotel
10
Data access across properties
Guest Experience Specialist from 25-49 room Boutique in Miami Beach (United States of America)
Verified
6 months ago
The OPS makes it easy to pull up info on any property fast. Having details like check-in instructions and maintenance history ready to go means I don’t waste time looking things up. It’s all right there, letting me stay focused on what matters for our guests.
United States of America
United States of America
Guest Experience Specialist
Mid-Sized Hotel
10
Seamless team collaboration
Guest Experience from 25-49 room Boutique in Miami Beach (United States of America)
Verified
6 months ago
One of the best things about the OPS is how it keeps our team in sync. The platform helps us manage tasks and communication smoothly, even when some members of the team are working remotely. It’s made coordination a lot easier, so we can focus more on guest needs rather than organizing detials.
United States of America
United States of America
Guest Experience
Mid-Sized Hotel
10
Unified information with our PMS
Operations coordinator from 25-49 room Boutique in Miami Beach (United States of America)
Verified
8 months ago
This platform has been a great addition to our ops. It hooks up directly with our PMS, bringing all guest info into one place. This integration has been amazing for us, letting us focus on giving our guests the best experience possible without stressing over the little things.
United States of America
United States of America
Operations coordinator
Mid-Sized Hotel
10
Easy communications with guests via email and messages
QA and Implementation Manager from 25-49 room Boutique in Miami Beach (United States of America)
Verified
8 months ago
One of the best features of Dharma OPS is that I can have easy communications with guests on email and messages from Airbnb, we recently added Whatsapp messages to our communication as well. This has definitely helped the team not to lose any messages and also give fast replies to the guests
United States of America
United States of America
QA and Implementation Manager
Mid-Sized Hotel
9
Very useful for remote management
QUALITY ASSURANCE SPECIALIST from 25-49 room Boutique in Miami Beach (United States of America)
Verified
8 months ago
What I like the most of the Dharma OPS is having all the property details and photos right in the knowledge base. It gives us a clear idea of what guests see and feel in their apartments, even if we’re managing things remotely. Plus, it helps us ensure our team is following the right steps to give the best service possible
United States of America
United States of America
QUALITY ASSURANCE SPECIALIST
Mid-Sized Hotel
- 1
- 2
Expert Q&A and Partner Recommendations
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Support
Unverified
Dharma has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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