Compare Loop CXM (by Benbria) vs Reputation Manager (by Customer Alliance) vs Guest Feedback (by Customer Alliance)

Benbria

Loop CXM (by Benbria)

1 reviews
Customer Alliance

Reputation Manager (by Customer Alliance)

53 reviews
Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews

Compare Loop CXM (by Benbria) vs Reputation Manager (by Customer Alliance) vs Guest Feedback (by Customer Alliance)

Guest Survey Software vendor comparison between Loop CXM (by Benbria) vs Reputation Manager (by Customer Alliance) vs Guest Feedback (by Customer Alliance). Find out which Guest Survey Software is right for you based on realtime data from 119 verified hotelier reviews across 25 countries.

Benbria

Benbria

Ranked 13 (out of 25)

4.5
1 reviews
View profile
Customer Alliance

Customer Alliance

Ranked 5 (out of 55)

4.7
53 reviews
View profile
Customer Alliance

Customer Alliance

Ranked 3 (out of 25)

4.7
65 reviews
View profile

Ratings Summary

HT Score

Loop CXM (by Benbria)

unranked HTScore Icon

Reputation Manager (by Customer Alliance)

83 HTScore Icon

Guest Feedback (by Customer Alliance)

87 HTScore Icon
Popularity

Loop CXM (by Benbria)

1 verified reviews

Reputation Manager (by Customer Alliance)

53 verified reviews

Guest Feedback (by Customer Alliance)

65 verified reviews
Likelihood to Recommend

Loop CXM (by Benbria)

90%

Reputation Manager (by Customer Alliance)

94%

Guest Feedback (by Customer Alliance)

94%
Ease of Use

Loop CXM (by Benbria)

4

Reputation Manager (by Customer Alliance)

4.7

Guest Feedback (by Customer Alliance)

4.7
ROI

Loop CXM (by Benbria)

4

Reputation Manager (by Customer Alliance)

4.4

Guest Feedback (by Customer Alliance)

4.4
Implementation

Loop CXM (by Benbria)

Not enough data available

Reputation Manager (by Customer Alliance)

4.8

Guest Feedback (by Customer Alliance)

4.6
Customer Support

Loop CXM (by Benbria)

5

Verified Customer Support

Reputation Manager (by Customer Alliance)

4.7

Verified Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Certificate of Excellence

Loop CXM (by Benbria)

Reputation Manager (by Customer Alliance)

Guest Feedback (by Customer Alliance)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

SMS text messaging

Case Management

Loop CXM (by Benbria)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Reputation Manager (by Customer Alliance)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Benbria
vs.
Customer Alliance
vs.
Customer Alliance

Customers

Top 3 Segments

Loop CXM (by Benbria)

Resorts - 100%
Motels - 0%
Hostels - 0%

Reputation Manager (by Customer Alliance)

Branded Hotels - 13%
Boutiques - 13%
City Center Hotels - 11%

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%
Featured clients
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Fit Score for Your Property

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Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Loop CXM (by Benbria)

Pricing Available By Request
Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Reputation Manager (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Benbria
vs.
Customer Alliance
vs.
Customer Alliance

What Customers Are Saying

Most Recent Review

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Reputation Manager (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)
Most Positive Review

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Reputation Manager (by Customer Alliance)

Great rating tool (translated from German) Super Bewertungstool Interventionsmöglichk (original German)

Manager

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)
Most Critical

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Reputation Manager (by Customer Alliance)

Reputation management made easy

Marketing Manager

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)
References
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General Info

Screenshots
Integrations

Loop CXM (by Benbria)

Staff Collaboration Tools (4) Event Management Software (3) Housekeeping Software (3)

Reputation Manager (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)
Recent Company Updates
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