Compare Guest Feedback (by Customer Alliance) vs Flexkeeping (Glitch Management)

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Compare Guest Feedback (by Customer Alliance) vs Flexkeeping (Glitch Management)

Guest Survey Software vendor comparison between Guest Feedback (by Customer Alliance) vs Flexkeeping (Glitch Management) . Find out which Guest Survey Software is right for you based on realtime data from 84 verified hotelier reviews across 19 countries.

Ratings Summary

HT Score

Guest Feedback (by Customer Alliance)

87

Flexkeeping (Glitch Management)

unranked

Popularity

Guest Feedback (by Customer Alliance)

65 verified reviews

Flexkeeping (Glitch Management)

19 verified reviews

Likelihood to Recommend

Guest Feedback (by Customer Alliance)

94%

Flexkeeping (Glitch Management)

99%

Ease of Use

Guest Feedback (by Customer Alliance)

4.7

Flexkeeping (Glitch Management)

5

ROI

Guest Feedback (by Customer Alliance)

4.4

Flexkeeping (Glitch Management)

4.8

Implementation

Guest Feedback (by Customer Alliance)

4.6

Flexkeeping (Glitch Management)

4.9

Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Flexkeeping (Glitch Management)

5

Verified Customer Support

Certificate of Excellence

Guest Feedback (by Customer Alliance)

Flexkeeping (Glitch Management)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.

Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Guest Feedback (by Customer Alliance)

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Flexkeeping (Glitch Management)

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance

Customer Alliance

vs.

Flexkeeping

vs.

Take recommendations quiz

Customers

Top 3 Segments

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%

Resorts - 12%

Boutiques - 12%

Flexkeeping (Glitch Management)

Resorts - 42%

City Center Hotels - 16%

Casinos - 5%

Featured clients

-

Flexkeeping (Glitch Management)

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Feedback (by Customer Alliance)

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Flexkeeping (Glitch Management)

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Custom Price Quote

Customer Alliance

Customer Alliance

vs.

Flexkeeping

vs.

1-click quote request

What Customers Are Saying

Most Recent Review

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Flexkeeping (Glitch Management)

Everyone must have Flexkeeping ??

Housekeeping manager

Most Positive Review

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Flexkeeping (Glitch Management)

Essential for Housekeeping & Maintenance

Director

Most Critical

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Flexkeeping (Glitch Management)

Amazing company

GM

References

-

Flexkeeping (Glitch Management)

Flexkeeping doesn’t have any references available

General Info

Screenshots

Integrations

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

View all integrations (48)

Flexkeeping (Glitch Management)

Property Management Systems (11) Hotel Management Software (7) Guest Messaging Software (3)

View all integrations (19)

Recent Company Updates

-

Flexkeeping (Glitch Management)

Flexkeeping Launches Breakthrough Solution to Completely Automate Personalized Guest Experiences

Strawberry Chooses Flexkeeping to Completely Automate its Operations

Recent Articles

Guest Feedback (by Customer Alliance)

The Definitive Guide to ITB Berlin 2019: 5 Key Trends That Every Hotelier Must Know

Customer Alliance Now Available on Oracle Cloud Marketplace

Flexkeeping (Glitch Management)

16 Key Features to Look for in a Hotel Housekeeping Software

In Flexkeeping, Selina Finds a Perfect Partner To Support Their Global Operations Expansion

2 years ago

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