Compare Guest Feedback (by Customer Alliance) vs GuestService - Surveys vs Loop CXM (by Benbria)

Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews
Guest Service

GuestService - Surveys

3 reviews
Benbria

Loop CXM (by Benbria)

1 reviews

Compare Guest Feedback (by Customer Alliance) vs GuestService - Surveys vs Loop CXM (by Benbria)

Guest Survey Software vendor comparison between Guest Feedback (by Customer Alliance) vs GuestService - Surveys vs Loop CXM (by Benbria). Find out which Guest Survey Software is right for you based on realtime data from 69 verified hotelier reviews across 15 countries.

Customer Alliance

Customer Alliance

Ranked 3 (out of 26)

4.7
65 reviews
View profile
Guest Service

Guest Service

Ranked 10 (out of 26)

5.0
3 reviews
View profile
Benbria

Benbria

Ranked 14 (out of 26)

4.5
1 reviews
View profile

Ratings Summary

HT Score

Guest Feedback (by Customer Alliance)

87 HTScore Icon

GuestService - Surveys

unranked HTScore Icon

Loop CXM (by Benbria)

unranked HTScore Icon
Popularity

Guest Feedback (by Customer Alliance)

65 verified reviews

GuestService - Surveys

3 verified reviews

Loop CXM (by Benbria)

1 verified reviews
Likelihood to Recommend

Guest Feedback (by Customer Alliance)

94%

GuestService - Surveys

100%

Loop CXM (by Benbria)

90%
Ease of Use

Guest Feedback (by Customer Alliance)

4.7

GuestService - Surveys

5

Loop CXM (by Benbria)

4
ROI

Guest Feedback (by Customer Alliance)

4.4

GuestService - Surveys

5

Loop CXM (by Benbria)

4
Implementation

Guest Feedback (by Customer Alliance)

4.6

GuestService - Surveys

Not enough data available

Loop CXM (by Benbria)

Not enough data available
Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

GuestService - Surveys

4.3

Verified Customer Support

Loop CXM (by Benbria)

5

Verified Customer Support

Certificate of Excellence

Guest Feedback (by Customer Alliance)

GuestService - Surveys

Loop CXM (by Benbria)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GuestService - Surveys

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Loop CXM (by Benbria)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
Guest Service
vs.
Benbria

Customers

Top 3 Segments

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%

GuestService - Surveys

Resorts - 100%
Motels - 0%
Hostels - 0%

Loop CXM (by Benbria)

Resorts - 100%
Motels - 0%
Hostels - 0%
Featured clients
-

GuestService - Surveys

Guest Service doesn’t have any featured brands available

-

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Service Average Guest Service

Pricing Available By Request

Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

GuestService - Surveys

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Loop CXM (by Benbria)

Pricing Available By Request
Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Customer Alliance
vs.
Guest Service
vs.
Benbria
1-click quote request

What Customers Are Saying

Most Recent Review

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

GuestService - Surveys

Reception team

Front Office from (Turkey)

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing
Most Positive Review

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing
Most Critical

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing
References
-

GuestService - Surveys

Guest Service doesn’t have any references available
-

General Info

Screenshots
Integrations

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)
View all integrations (48)

GuestService - Surveys

Property Management Systems (2) Hotel Restaurant POS Systems (2) Hotel Keyless Entry Systems (1)
View all integrations (4)

Loop CXM (by Benbria)

Staff Collaboration Tools (4) Event Management Software (3) Housekeeping Software (3)
View all integrations (10)
Recent Company Updates
-

GuestService - Surveys

Guest Service doesn’t have any recent company updates

-
Recent Articles

GuestService - Surveys

Guest Service doesn’t have any recent articles