Compare Guest Feedback (by Customer Alliance) vs Intercom vs Flexkeeping (Glitch Management)

Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews
Intercom

Intercom

0 reviews
Flexkeeping

Flexkeeping (Glitch Management)

19 reviews

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Compare Guest Feedback (by Customer Alliance) vs Intercom vs Flexkeeping (Glitch Management)

Guest Survey Software vendor comparison between Guest Feedback (by Customer Alliance) vs Intercom vs Flexkeeping (Glitch Management). Find out which Guest Survey Software is right for you based on realtime data from 84 verified hotelier reviews across 19 countries.

Customer Alliance

Customer Alliance

Ranked 2 (out of 26)

4.7
65 reviews
View profile
Intercom

Intercom

Ranked 22 (out of 26)

N/A
0 reviews
View profile
Flexkeeping

Flexkeeping

Ranked 5 (out of 26)

5.0
19 reviews
View profile

Ratings Summary

HT Score

Guest Feedback (by Customer Alliance)

90 HTScore Icon

Intercom

unranked HTScore Icon

Flexkeeping (Glitch Management)

unranked HTScore Icon
Popularity

Guest Feedback (by Customer Alliance)

65 verified reviews

Intercom

0 verified reviews

Flexkeeping (Glitch Management)

19 verified reviews
Likelihood to Recommend

Guest Feedback (by Customer Alliance)

94%

Intercom

0%

Flexkeeping (Glitch Management)

99%
Ease of Use

Guest Feedback (by Customer Alliance)

4.7

Intercom

0

Flexkeeping (Glitch Management)

5
ROI

Guest Feedback (by Customer Alliance)

4.4

Intercom

0

Flexkeeping (Glitch Management)

4.8
Implementation

Guest Feedback (by Customer Alliance)

4.6

Intercom

Not enough data available

Flexkeeping (Glitch Management)

4.9
Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Intercom

0

Verified Customer Support

Flexkeeping (Glitch Management)

5

Verified Customer Support

Certificate of Excellence

Guest Feedback (by Customer Alliance)

Intercom

Flexkeeping (Glitch Management)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Intercom

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Flexkeeping (Glitch Management)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
Intercom
vs.
Flexkeeping

Customers

Top 3 Segments

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%

Intercom

Resorts - 0%
Motels - 0%
Hostels - 0%

Flexkeeping (Glitch Management)

Resorts - 42%
City Center Hotels - 16%
Casinos - 5%
Featured clients
-
-

Flexkeeping (Glitch Management)

Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Pricing Available By Request

Intercom has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Flexkeeping Average Flexkeeping

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Intercom

Pricing Available By Request
Intercom has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Flexkeeping (Glitch Management)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Customer Alliance
vs.
Intercom
vs.
Flexkeeping
1-click quote request

What Customers Are Saying

Most Recent Review

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Intercom

Intercom doesn’t have any clients that have vouched for the product

Flexkeeping (Glitch Management)

Everyone must have Flexkeeping ??

Housekeeping manager
Most Positive Review

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Intercom

Intercom doesn’t have any clients that have vouched for the product

Flexkeeping (Glitch Management)

Essential for Housekeeping & Maintenance

Director
Most Critical

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Intercom

Intercom doesn’t have any clients that have vouched for the product

Flexkeeping (Glitch Management)

Amazing company

GM
References
-
-

Flexkeeping (Glitch Management)

Flexkeeping doesn’t have any references available

General Info

Screenshots

Intercom doesn't have any screenshots

Integrations

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)
View all integrations (48)

Intercom

Intercom doesn't have any integrations

Flexkeeping (Glitch Management)

Property Management Systems (12) Hotel Management Software (7) Channel Managers (3)
View all integrations (21)
Recent Articles

Intercom

Intercom doesn’t have any recent articles

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