Exely HMS vs. roommaster HMS:
Which Is Right for You?

The Decision

Choosing between Exely HMS by Exely and roommaster HMS by roommaster hinges on your hotel’s specific needs and priorities. Both systems aim to streamline operations, improve revenue, and enhance guest experiences, but they differ significantly in features, support, and market presence. With more recent reviews and a higher count, roommaster’s data is more current and representative of ongoing performance. So, which one is the better fit for your hotel?

Is Exely HMS or roommaster HMS Better for Hotels?

Exely and roommaster both address core hotel management challenges—reservation handling, front desk operations, and revenue management. Exely is a newer platform founded in 2023, emphasizing online reputation, direct bookings, and automation, while roommaster, established in 1994, offers a more extensive and mature suite with deep customization and a broader feature set.

Roommaster boasts a higher overall rating (4.32/5 vs. Exely’s 0/5), more recent reviews (32 vs. 18 from Exely), and a larger customer base, making its performance more transparent and tested. Exely’s reviews praise its intuitive interface and proactive support but lack the depth and volume of feedback that roommaster provides. Does your hotel prioritize a proven, mature system or a newer, potentially more innovative platform?

Exely HMS vs roommaster HMS: Which Should Your Hotel Choose?

If your hotel needs a user-friendly system with strong online reputation and booking management, go with Exely. Its cloud-based design simplifies daily operations and is praised for its ease of use and support, especially for boutique hotels or properties emphasizing direct bookings.

Choose roommaster if your hotel requires a comprehensive, customizable platform with extensive features like revenue management, guest CRM, and channel management. Its mature system suits multi-property owners, resorts, or hotels seeking deep operational control and extensive reporting.

In essence, Exely fits hotels looking for streamlined, modern solutions with support focus, while roommaster appeals to those needing a broad, adaptable PMS with rich functionality. Which approach aligns with your hotel’s growth plans?

Is Exely HMS or roommaster HMS Easier to Use?

Exely’s UI scores 4.88/5, surpassing roommaster’s 4.41/5, indicating a more intuitive experience. Users describe Exely as straightforward, with quick onboarding and minimal learning curves, which can be critical during staff training or system updates.

Roommaster’s interface, while user-friendly, has a steeper learning curve due to its extensive features and customization options, requiring more time for staff to master. Feedback suggests Exely’s modern design reduces operational friction faster.

Edge: Exely.

Which Has Better Features: Exely HMS or roommaster HMS?

Roommaster offers 35 unique features, including revenue management, guest CRM, integrated payment terminals, and a robust channel manager, making it highly flexible. Exely provides 4 exclusive features like multi-lingual support, centralized messaging, mobile app, and online checkout, which are valuable but fewer.

If your hotel needs advanced revenue tools, group management, or integrated payment solutions, roommaster’s extensive feature set is unmatched. However, if multi-lingual communication and online checkouts are priorities, Exely’s specialized features could be beneficial.

Edge: roommaster.

Which Has Better Customer Support: Exely HMS or roommaster HMS?

Exely receives near-perfect ratings for support at 4.9/5, with reviews highlighting quick, helpful responses and ongoing improvements. Guests mention their support team is highly approachable and responsive, crucial during implementation or issues.

Roommaster’s support rating at 4.34/5 indicates good service but with less recent feedback. Users note prompt assistance and helpful staff, but some experienced delays during system updates.

Edge: Exely.

Which Has More Integrations: Exely HMS or roommaster HMS?

Roommaster’s integration count (56 verified partners) dwarfs Exely’s 8, including popular tools like Sage, GuestRevu, and OTAs like Booking.com. Shared integrations include Oracle Hospitality and IDeaS.

If seamless connectivity with a wide range of third-party systems is critical, roommaster’s extensive integration network offers more flexibility. Conversely, if your hotel’s ecosystem is simpler, Exely’s limited but focused integrations might suffice.

Edge: roommaster.

Which Do Hoteliers Rate Higher: Exely or roommaster?

Although Exely’s reviews are fewer, its recent data shows a 98% likelihood to recommend, with high marks for ease of use and support. User feedback emphasizes their appreciation for constant improvements and excellent service.

Roommaster’s higher overall rating (4.32/5) is reinforced by 118 reviews, especially from independent and resort hotels, with a 89% recommendation rate. Larger properties and multi-property operators tend to favor its extensive features and customization.

Given the data, roommaster’s broader adoption and recent reviews make it the more trusted choice at this stage.

Edge: roommaster.

How Much Do Exely HMS and roommaster HMS Cost?

Exely is priced at $400 per month, with no free trials or hidden fees, focusing on transparency. Roommaster’s base cost is $500 per month, also without trial options, reflecting its more extensive feature set.

While the difference isn’t enormous, your hotel’s budget and required features will influence the value you get. The higher cost of roommaster is justified by its deeper functionality, especially for larger operations.

What Type of Hotel Should Use Exely HMS?

• Hotels that prioritize direct bookings and online reputation management.
• Boutique hotels and city-center properties seeking an intuitive, easy-to-implement system.
• Properties with a focus on multilingual support and online checkout.
• Teams that prefer a cloud-based system with quick onboarding.
• Not ideal if you need extensive channel management or revenue tools.

What Type of Hotel Should Use roommaster HMS?

• Hotels with multiple properties seeking centralized management.
• Resorts or large independent hotels requiring extensive customization.
• Properties that want deep integration with POS, revenue, and channel management.
• Teams looking for robust reporting and automation capabilities.
• Not ideal if your property is small with minimal operational complexity.

roommaster vs Exely: The Bottom Line for Hotels

Roommaster’s longer market presence and larger feature set make it the more proven choice for hotels needing comprehensive, flexible management. Exely is appealing for hotels that value ease of use, excellent support, and a focus on online reputation and direct bookings.

Choose roommaster if you need a mature, customizable platform capable of supporting complex operations or multiple properties. Opt for Exely if your hotel emphasizes simplicity, quick onboarding, and modern booking features.

In conclusion, for most hotels seeking reliable, feature-rich management, roommaster’s broader data and recent reviews give it a decisive edge. However, smaller or boutique properties looking to modernize and streamline daily tasks might find Exely’s approach better suited to their needs.