Compare GuestService - Surveys vs Guest Feedback (by Customer Alliance) vs Revinate (Surveys)

Guest Service

GuestService - Surveys

3 reviews
Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews
Revinate

Revinate (Surveys)

146 reviews

Compare GuestService - Surveys vs Guest Feedback (by Customer Alliance) vs Revinate (Surveys)

Guest Surveys & Feedback vendor comparison between GuestService - Surveys vs Guest Feedback (by Customer Alliance) vs Revinate (Surveys). Find out which Guest Surveys & Feedback is right for you based on realtime data from 214 verified hotelier reviews across 52 countries.

Guest Service

Guest Service

Ranked 9 (out of 25)

5.0
3 reviews
View profile
Customer Alliance

Customer Alliance

Ranked 3 (out of 25)

4.7
65 reviews
View profile
Revinate

Revinate

Ranked 4 (out of 25)

4.7
146 reviews
View profile

Ratings Summary

HT Score

GuestService - Surveys

unranked HTScore Icon

Guest Feedback (by Customer Alliance)

88 HTScore Icon

Revinate (Surveys)

84 HTScore Icon
Popularity

GuestService - Surveys

3 verified reviews

Guest Feedback (by Customer Alliance)

65 verified reviews

Revinate (Surveys)

146 verified reviews
Likelihood to Recommend

GuestService - Surveys

100%

Guest Feedback (by Customer Alliance)

94%

Revinate (Surveys)

93%
Ease of Use

GuestService - Surveys

5

Guest Feedback (by Customer Alliance)

4.7

Revinate (Surveys)

4.7
ROI

GuestService - Surveys

5

Guest Feedback (by Customer Alliance)

4.4

Revinate (Surveys)

4.5
Implementation

GuestService - Surveys

Not enough data available

Guest Feedback (by Customer Alliance)

4.6

Revinate (Surveys)

4.6
Customer Support

GuestService - Surveys

4.3

Verified Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Revinate (Surveys)

4.6

Verified Customer Support

Certificate of Excellence

GuestService - Surveys

Guest Feedback (by Customer Alliance)

Revinate (Surveys)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

GuestService - Surveys

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Revinate (Surveys)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Guest Service
vs.
Customer Alliance
vs.
Revinate

Customers

Top 3 Segments

GuestService - Surveys

Resorts - 100%
Motels - 0%
Hostels - 0%

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%

Revinate (Surveys)

Resorts - 23%
Boutiques - 18%
Luxury Hotels - 14%
Featured clients

GuestService - Surveys

Guest Service doesn’t have any featured brands available

Guest Feedback (by Customer Alliance)

Customer Alliance doesn’t have any featured brands available

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Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Service Average Guest Service

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Revinate Average Revinate

GuestService - Surveys

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Revinate (Surveys)

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Custom Price Quote
Guest Service
vs.
Customer Alliance
vs.
Revinate

What Customers Are Saying

Most Recent Review

GuestService - Surveys

Reception team

Front Office from (Turkey)

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Revinate (Surveys)

Revinate as Catalyst to improve Hotel Revenue and Guest Service

Digital Marketing Officer from Pasay (Philippines)
Most Positive Review

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Revinate (Surveys)

Learning

Guest Services Supervisor
Most Critical

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Revinate (Surveys)

Great Control and management tool for guest reputation

Area GM
References

GuestService - Surveys

Guest Service doesn’t have any references available

Guest Feedback (by Customer Alliance)

Customer Alliance doesn’t have any references available
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General Info

Screenshots
Integrations

GuestService - Surveys

Property Management Systems (2) Hotel Restaurant POS Systems (2) Hotel CRM & Email Marketing (1)

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

Revinate (Surveys)

Property Management Systems (40) Hotel Management Software (21) Booking Engine (13)
Recent Company Updates

GuestService - Surveys

Guest Service doesn’t have any recent company updates

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Recent Articles

GuestService - Surveys

Guest Service doesn’t have any recent articles