Amadeus vs. M3 vs. Unifocus: Which is a Better Fit?

Amadeus Service Optimization – HotSOS®

Task Management

Work Prioritization
File Library Support (images, documents and videos)
Asset Tracking
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Inspection
Deep cleaning
Preventative maintenance module
Real time task tracking
Virtual logbook
Lost & found module
Late checkouts

Messaging & Collaboration

Message Routing
Team goal setting (e.g. rewards sign-ups, satisfaction)
In app translation
Mobile access on any device

Escalations & Alerts

Service Recovery/Escalation

Reporting

Analytics dashboard
Multi-property portfolio monitoring
Print old records
Meter Reading
Compensation Tracking

Automation

Automated Replies

Set auto responses to frequent guest requests
Message Templates

Create and have a library of templated messages for frequent requests
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Templates

Message Templates

Create and have a library of templated messages for frequent requests

M3 (Labor Management)

Shifts & Scheduling

Shift Swapping

When you’re a team member down, find a qualified replacement with the push of a button. Or save yourself time and let employees swap shifts among themselves.
Auto Scheduling

Use AI to predict how many employees you’ll need to meet expected demand and create work schedules to match in no time at all.
Time clock app

Record exactly when and where your people work for accurate timesheets, live attendance updates, and quick, precise payroll.
Dynamic Scheduling
Labor Standards

Time Tracking

Time clock app

Record exactly when and where your people work for accurate timesheets, live attendance updates, and quick, precise payroll.

Analytics & Benchmarking

Benchmarking
Reporting & Analytics
Corporate Visibility
Automated Labor Monitoring
Labor Standards
Occupancy Forecast Integration

Tasks & Checklists

Tasks & To Do Lists

Messaging & Communication

Team Communication

Share key information and documents with one employee or entire teams — and get notified when important messages are read.
Mobile App

Manage your teams from any device and make it simple for staff to view weekly schedules, updates, and tasks.

Benefits Management

Benefit Accruals
Tip Pooling

Unifocus

Shifts & Scheduling

Shift Swapping

When you’re a team member down, find a qualified replacement with the push of a button. Or save yourself time and let employees swap shifts among themselves.
Auto Scheduling

Use AI to predict how many employees you’ll need to meet expected demand and create work schedules to match in no time at all.
Time clock app

Record exactly when and where your people work for accurate timesheets, live attendance updates, and quick, precise payroll.
Dynamic Scheduling
Labor Standards

Time Tracking

Time clock app

Record exactly when and where your people work for accurate timesheets, live attendance updates, and quick, precise payroll.

Analytics & Benchmarking

Benchmarking
Reporting & Analytics
Corporate Visibility
Automated Labor Monitoring
Labor Standards
Occupancy Forecast Integration

Tasks & Checklists

Tasks & To Do Lists

Messaging & Communication

Team Communication

Share key information and documents with one employee or entire teams — and get notified when important messages are read.
Mobile App

Manage your teams from any device and make it simple for staff to view weekly schedules, updates, and tasks.

Benefits Management

Benefit Accruals
Tip Pooling

What Customers Are Saying

Most Recent Review

Hotsos issues

PBX/Instant Service Center Manager

very quick response when I reach out with questions

General Manager

Excellent product! Streamlined Operations with UniFocus: A Must-Have for Hotel Management

Leisure Manager from (United Kingdom)

Most Positive Review

It is an excellent tool but the implementation is the key of the success and sometimes the people that HotSOS send to do the training sessions are not so qualified to big property's. Also it is important that the staff take the to...

Front Office Manager from San José (Costa Rica)

Excellent software for cost controls

Business Operations and Systems Specialist from

Fast and efficient.

Manager

Most Critical

Its versatility, makes everything more efficient (translated from Spanish).

Concierge from Caracas (Venezuela)

Streamline all brands to one Daily/Monthly/Annual budget and P&L format.

EVP sales from

LMS Private Club F&B Operations

Director of Food and Beverage

References

Chandra Illanperuma
Director of Housekeeping Palazzo Versace Dubai at Jaddaf Waterfront

Martijn Drost
Head of Engineering and IT Hotel Sofitel Legend The Grand Amsterdam

Markus Krebs
Resort Manager Monarch Beach Resort

Glenn Young
Risk & Financial Officer

Tom Healy
COO and Executive VP of Asset Management Diamond Rock Hospitality Co

Andre Zotoff
VP of Asset Management Strategic Hotels & Resorts, Inc

Vincent Hubrich
Dir. Of Productivity Improvement

Elliot Brandt
Corporate Mgr. of Onsite & Operations Programs

Justin Weeks
Assistant General Manager

Andrea Jackson
Director of Services

Justin Payne
Assistant General Manager