Ranked 12 (out of 46) in Staff Collaboration Tools
Staff Collaboration Tools
Gain a competitive edge by setting a new standard of efficiency across operations.
Ranked #12 out of 46 in Staff Collaboration Tools
Amadeus’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreManual processes are the #1 issue for hotel operations staff. Stellar execution behind the scenes isn’t only necessary to maximize efficiency but will ensure guests return to where their individual needs are known and met. With HotSOS, your property can optimize operational workflows with real-time dashboards, scheduled equipment and preventative maintenance orders, and scalable inspections to...
Amadeus powers more personalized and authentic travel experiences. Our solutions are designed to enrich every stage of the traveler journey and help hospitality...
78% recommend
Front Office Supervisor in New Orleans (United States)
Very easy to train other associates with this system. It’s also very easy to communicate with other departments.
General Manager in Punta Gorda (United States)
- Great capabilities to manage day to day operations maintenance and service opportunities - Tracks trends and enables ops to plan major work or proper strategy for capital work
General Manager in Wilmington (United States)
Ease of use for line level associates and overall follow up mechanism to ensure service delivery. Use of smart phone technology.
What does this product or service do well?
HotSOS provides a wonderful way for hoteliers to better service guests and improve overall satisfaction. Integrating with HotSOS has been a great experience, and gives hoteliers the ability to leverage INTELITY apps and tablets for guest requests, and then manage the tickets through the familiar Hot...
by Hannah Scott (INTELITY) on November 13, 2020
What differentiates this product or service from the competition?
Amadeus’s HotSOS is one of the most user-friendly, easy-to-use hospitality tools on the market. With their extensive service optimization solution, staff can ensure that everything is taken care of behind the scenes so guests have a great experience, and that’s what matters. We greatly value the...
by Hannah Scott (INTELITY) on November 13, 2020
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Doesn't require a ton of training and can have a huge impact on efficiency. Also does integrate with a lot of the big hospitality systems so you can connect ticketing with other systems on the property.
by Hannah Scott (INTELITY) on November 13, 2020
HotSOS has been the most significant investment during renovation in improving work quality and enhancing the guest experience.
I was so happy to see that the Palazzo Versace Dubai already had Amadeus Service Optimization when I started, otherwise, implementing it would have been the first thing I would have done! I have spent...
Amadeus doesn’t have any featured partners
Amadeus doesn’t have any case studies available
Amadeus doesn’t have any awards or certifications
September 16, 2018
PBX/Instant Service Center Manager from Luxury Hotels in Cleveland (United States of America)
very friendly accountability on the employees MOD LOGS Reports Very easy to manage employee productive
Help desk is great however account managers and up do not call back. Some instances it took weeks for a return call from the account manager. No one knows the procedure of adding more issues since M-tech ...
February 13, 2018
Front Office Supervisor
This software is easy to use and gets almost instant response from my main team. When I put requests in hotsos within a a few minutes i get a response, which cuts down on guest wait time
The description area is vague. With not a lot of area to be specific to the issues. The light bulb issues here are the biggest problem. We have several lamps in the room with different bulb size that cant...
December 27, 2017
Front Office Supervisor
Very easy to train other associates with this system. It’s also very easy to communicate with other departments.
More options added when trying to describe what a guest needs or what needs to be fixed in the room.
December 15, 2017
General Manager
- Great capabilities to manage day to day operations maintenance and service opportunities - Tracks trends and enables ops to plan major work or proper strategy for capital work
= Be more inclusive with guest impact and or followup and action - Continue to develop a broader program"
November 29, 2017
General Manager
Ease of use for line level associates and overall follow up mechanism to ensure service delivery. Use of smart phone technology.
Standardize use of devices for all users and develop better signal strength of back of house areas (basements and service hallways).
November 16, 2017
Director of Front Office from Luxury Hotels in Manalapan (United States of America)
It's easy and user-friendly. It takes no time to train new employees on how to use it. The business rules are pretty simple so automating tasks is not hard. The more automation we have used, the more m...
There are a few cumbersome functions that seem very easy to fix. You can't really attach an email/text to a user and it work consistently. If you sign into a device, it logs you out of receiving emai...
Amadeus hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
Planning for Hospitality Recovery – Revenue Management
The Hotelier's Guide to Loyalty
Improve guest satisfaction by streamlining guest and staff service requests through real-time communication
Front Office Supervisor in Vicksburg (United States)
This software is easy to use and gets almost instant response from my main team. When I put requests in hotsos within a a few minutes i get a response, which cuts down on guest wait time