Amadeus Service Optimization – HotSOS

Ranked 13 (out of 44) in Staff Collaboration Tools

Staff Collaboration Tools

Gain a competitive edge by setting a new standard of efficiency across operations.

Ratings Snapshot

Certificate of Excellence
Read 31 reviews
78%
Recommend
HTR Score icon
HT SCORE
19 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #13 out of 44 in Staff Collaboration Tools

Ease of Use
4.4/5
ROI
4.1/5
Implementation
4.1/5
Customer Support
4.2/5
Verified Customer Support

Amadeus’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Branded 5 verified reviews
    86%
  • Resort 3 verified reviews
    87%
  • City Center 2 verified reviews
    70%
  • Bed & Breakfast 1 verified reviews
    90%

Amadeus Service Optimization – HotSOS Overview

Amadeus Service Optimization – HotSOS Overview

Manual processes are the #1 issue for hotel operations staff. Stellar execution behind the scenes isn’t only necessary to maximize efficiency but will ensure guests return to where their individual needs are known and met. With HotSOS, your property can optimize operational workflows with real-time dashboards, scheduled equipment and preventative maintenance orders, and scalable inspections to...

About Amadeus View website

Founded in 1987 | Headquarters in Madrid Spain | 14190 employees

Amadeus powers more personalized and authentic travel experiences. Our solutions are designed to enrich every stage of the traveler journey and help hospitality...

Other Products by Amadeus

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Integrates with

  • Concierge Software
  • Mobile Key & Keyless Entry
  • Preventive Maintenance Software
Browse integrations (40 verified)

What customers love about Amadeus Service Optimization – HotSOS

Like 78% recommend

Front Office Supervisor in Vicksburg (United States)

This software is easy to use and gets almost instant response from my main team. When I put requests in hotsos within a a few minutes i get a response, which cuts down on guest wait time

Front Office Supervisor in New Orleans (United States)

Very easy to train other associates with this system. It’s also very easy to communicate with other departments.

General Manager in Punta Gorda (United States)

- Great capabilities to manage day to day operations maintenance and service opportunities - Tracks trends and enables ops to plan major work or proper strategy for capital work

General Manager in Wilmington (United States)

Ease of use for line level associates and overall follow up mechanism to ensure service delivery. Use of smart phone technology.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

HotSOS provides a wonderful way for hoteliers to better service guests and improve overall satisfaction. Integrating with HotSOS has been a great experience, and gives hoteliers the ability to leverage INTELITY apps and tablets for guest requests, and then manage the tickets through the familiar Hot...

by Hannah Scott (INTELITY) on November 13, 2020

Question:

What differentiates this product or service from the competition?

Answer:

Amadeus’s HotSOS is one of the most user-friendly, easy-to-use hospitality tools on the market. With their extensive service optimization solution, staff can ensure that everything is taken care of behind the scenes so guests have a great experience, and that’s what matters. We greatly value the...

by Hannah Scott (INTELITY) on November 13, 2020

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Doesn't require a ton of training and can have a huge impact on efficiency. Also does integrate with a lot of the big hospitality systems so you can connect ticketing with other systems on the property.

by Hannah Scott (INTELITY) on November 13, 2020

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Recommended by

Features

  • Lost & found module
  • Late checkouts
  • Virtual logbook
  • Real time task tracking
  • Preventative maintenance module
  • Deep cleaning
  • Inspection
  • Print old records
  • Multi-property portfolio monitoring
  • Team goal setting (e.g. rewards sign-ups, satisfaction)
  • Compensation Tracking
  • Mobile access on any device
  • In app translation
  • Analytics dashboard
  • Open API
  • Service Recovery/Escalation
  • Case Management
  • Message Routing
  • Staff Collaboration
  • Asset Tracking
  • Meter Reading
  • File Library Support (images, documents and videos)
  • Work Prioritization

Clients & references

References & testimonials

Testimonial avatar
HotSOS has been the most significant investment during renovation in improving work quality and enhancing the guest experience.
Francois Delahaye General Manager & COO at the The Dorchester Collection Group
Testimonial avatar
I was so happy to see that the Palazzo Versace Dubai already had Amadeus Service Optimization when I started, otherwise, implementing it would have been the first thing I would have done! I have spent...
Chandra Illanperuma Director of Housekeeping at the Palazzo Versace Dubai at Jaddaf Waterfront

Featured partners

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Case studies

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Amadeus doesn’t have any case studies available

Awards & Certifications

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Amadeus doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States
  • Venezuela
  • United Arab Emirates

31 Verified Amadeus Reviews

Likelihood to Recommend
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September 16, 2018

Amadeus Service Optimization – HotSOS Review: Hotsos issues

PBX/Instant Service Center Manager from Other in Cleveland (United States)

Recommend 9/10
Full blue star
Full blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

very friendly accountability on the employees MOD LOGS Reports Very easy to manage employee productive

What do you dislike or think could be improved?

Help desk is great however account managers and up do not call back. Some instances it took weeks for a return call from the account manager. No one knows the procedure of adding more issues since M-tech ...

Customer Support
0.5
Ease of Use
5
Value for money
3.5
Implementation
5

February 13, 2018

Amadeus Service Optimization – HotSOS Review: HotSOS works for this particular property very well

Front Office Supervisor

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

This software is easy to use and gets almost instant response from my main team. When I put requests in hotsos within a a few minutes i get a response, which cuts down on guest wait time

What do you dislike or think could be improved?

The description area is vague. With not a lot of area to be specific to the issues. The light bulb issues here are the biggest problem. We have several lamps in the room with different bulb size that cant...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 27, 2017

Amadeus Service Optimization – HotSOS Review: Very easy to use, training associates on and communicate with other departments

Front Office Supervisor

Recommend 7/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Very easy to train other associates with this system. It’s also very easy to communicate with other departments.

What do you dislike or think could be improved?

More options added when trying to describe what a guest needs or what needs to be fixed in the room.

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4

December 15, 2017

Amadeus Service Optimization – HotSOS Review: Great program to manage day to day maintenance and service opportunities and tracks trends

General Manager

Recommend 7/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Great capabilities to manage day to day operations maintenance and service opportunities - Tracks trends and enables ops to plan major work or proper strategy for capital work

What do you dislike or think could be improved?

= Be more inclusive with guest impact and or followup and action - Continue to develop a broader program"

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 29, 2017

Amadeus Service Optimization – HotSOS Review: Used HotSoS at two different properties

General Manager

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Ease of use for line level associates and overall follow up mechanism to ensure service delivery. Use of smart phone technology.

What do you dislike or think could be improved?

Standardize use of devices for all users and develop better signal strength of back of house areas (basements and service hallways).

Customer Support
3
Ease of Use
4
Value for money
3
Implementation
5

November 16, 2017

Amadeus Service Optimization – HotSOS Review: Excellent Software

Director of Front Office from Resort in Manalapan (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

It's easy and user-friendly. It takes no time to train new employees on how to use it. The business rules are pretty simple so automating tasks is not hard. The more automation we have used, the more m...

What do you dislike or think could be improved?

There are a few cumbersome functions that seem very easy to fix. You can't really attach an email/text to a user and it work consistently. If you sign into a device, it logs you out of receiving emai...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
3

Pricing

Profile empty

Amadeus hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

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Popular Amadeus Service Optimization – HotSOS Integrations

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