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Amadeus Service Optimization – HotSOS

Ranked 13th (out of 44) in Staff Collaboration Tools

Staff Collaboration Tools

11
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

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Ratings Snapshot

Certificate of Excellence
Read 31 reviews
77%
Recommend
HT SCORE
11 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Amadeus Service Optimization – HotSOS has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #13 out of 44 in Staff Collaboration Tools

Ease of Use
4.4/5
ROI
4.1/5
Implementation
4.1/5
Customer support
4.2/5
Verified Customer Support

Amadeus’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Amadeus Service Optimization – HotSOS Overview

About Amadeus View website

Founded in 1987 | Headquarters in Madrid (Spain) | 14190 employees

Other Products by Amadeus

Integrates with

  • Staff Collaboration Tools
  • Staff Safety
  • Guest Messaging Software
  • Property Management Systems
  • Guest Room Tablets
  • Hotel Guest Apps
  • Concierge Software
  • Preventive Maintenance Software
  • Digital Amenities
  • Analytics & Inventory
  • Employee Engagement Software
  • HSIA & Hotel Wi-Fi Solutions
  • Hotel Management System
  • Mobile Key & Keyless Entry
Browse integrations (37 verified)

What customers love about Amadeus Service Optimization – HotSOS

77% recommend

Front Office Supervisor in Vicksburg (United States)

Front Office Supervisor in New Orleans (United States)

General Manager in Punta Gorda (United States)

General Manager in Wilmington (United States)

Director of Front Office from Resort in Manalapan (United States)

Front Desk Agent in Miami Beach (United States)

Front Desk Agent in Chicago (United States)

General Manager from Bed & Breakfast in Anaheim (United States)

General Manager in Kansas City (United States)

Front Office Manager in San José (Costa Rica)

Director of Operations in Chicago (United States)

General Manager in (United Kingdom)

Student Front Office Manager from Other in Ithaca (United States)

Front Office Manager in College Park (United States)

Guest Service Supervisor in Flagstaff (United States)

Resort Activities Supervisor & Concierge from Resort in Rancho Palos Verdes (United States)

IT Manager from Branded in New Braunfels (United States)

Chef Concierge in Washington (United States)

Concierge from Branded in New York (United States)

Concierge from Resort in Caracas (Venezuela)

Senior Front Desk Manager from Other in Anchorage (United States)

Front Desk Manager from Other in Richmond (United States)

Front Desk Manager from Other in Richmond (United States)

General manager in Paris (France)

General Manager from Other in Dubai (United Arab Emirates)

Assistant Front Office Manager from Branded in Los Angeles (United States)

General Manager from Branded in Beverly Hills (United States)

General Manager from Other in Fort Lauderdale (United States)

Director of Housekeeping in New York (United States)

Regional Director of Operations & General Manager from Branded in San Francisco (United States)

PBX/Instant Service Center Manager from Other

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Features

  • Lost & found module
  • Late checkouts
  • Virtual logbook
  • Real time task tracking
  • Preventative maintenance module
  • Deep cleaning
  • Inspection
  • Print old records
  • Multi-property portfolio monitoring
  • Team goal setting (e.g. rewards sign-ups, satisfaction)
  • Compensation Tracking
  • Mobile access on any device
  • In app translation
  • Analytics dashboard
  • Open API
  • Service Recovery/Escalation
  • Case Management
  • Message Routing
  • Staff Collaboration
  • Asset Tracking
  • Meter Reading
  • File Library Support (images, documents and videos)
  • Work Prioritization

Clients & references

References & testimonials

Francois Delahaye General Manager & COO at the The Dorchester Collection Group
Chandra Illanperuma Director of Housekeeping at the Palazzo Versace Dubai at Jaddaf Waterfront
Martijn Drost Head of Engineering and IT at the Hotel Sofitel Legend The Grand Amsterdam
Markus Krebs Resort Manager at the Monarch Beach Resort

Featured partners

Amadeus doesn’t have any featured partners

Awards & Certifications

Amadeus doesn’t have any awards or certifications

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Pricing

Amadeus hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

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Recent News & Content

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