Amadeus Service Optimization – HotSOS®
3.9 (31 REVIEWS)
Ranked 10 (out of 56) in Staff Collaboration Tools
Maximize operational efficiency to meet the elevated needs of guests and staff.
83% recommended by 157 hotels
Marriott, IHG Hotels, Pan Pacific Hotels & 154 others
Capabilities
Optimize equipment lifespan
Maximize staffing & workflow efficiency
Prioritize staff well-being & engagement
Features
Task Management
Messaging & Collaboration
Escalations & Alerts
Reporting
Automation
Templates
Recommended by
Achievements
This vendor's trending score is rising, Amadeus Service Optimization – HotSOS® is the #5 most trending product in the Staff Collaboration Tools category (out of 56) and the #230 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreAmadeus’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Pricing Available By Request
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Amadeus Case Studies
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References
"We are quarter-on-quarter, year-on-year, 100% up on revenue, which is amazing for the venue and amazing for the team. Delphi has helped hugely with that visibility of reporting."
"I definitely could not do my job as effectively, or manage our property's assets, without having HotSOS."
"HotSOS has immensely helped our operation be much more efficient and customer-focused and is embraced by every level of our organization. We couldn't imagine our operation without it."
"HotSOS delivers a real-time overview of room inventory, enabling room attendants to prioritize cleaning based on guest check-outs and arrivals. It allows supervisors to efficiently prioritize tasks without the need for direct communication with the room attendants, and identify areas for improvement, thus enhancing overall efficiency. It is a truly exceptional tool!"
"HotSOS is integral to the seamless operation of our business, and it has become indispensable in maintaining our high service level."
"By adopting Delphi at most of our properties, Easton’s has been able to standardize the training and coaching of our sales force, enabling consistent lead processing and response. Delphi’s merge template feature enhances efficiency across the board. We encourage our sales force to fully utilize the system, which has notably increased our capacity to handle above-property leads."
"Our partnership with Amadeus gave us the opportunity to test hotel ads for retargeting, which contributed to a 40% increase in bookings from Facebook Remarketing."
"Since using Demand360, the Pace, Groups, and Segment & Channels reports have become great assets to help make decisions in my day-to-day work."
"Demand360 has helped the hotel in seeing areas of opportunity. Before Demand360 the hotel didn't know if our pace was in line with where it should be, and Demand360 gives you that benchmark to make that decision on whether you're too built up or not built up enough."
"On iHotelier Booking Engine 4.0, we can run private offers to compete with the OTA’s loyalty programs. Since we started running private offers, it has become one of our top 3 rate plans booked on the website. Our private offers members list now exceeds 2,100 guests."
"People were Googling us, but because we had poor rate parity, they were not clicking on Brand.com as it did not have attractive rates. Having competitive rates increased the number of sessions to our website and subsequently massively increased our conversion rate. Today we are in parity and people are increasingly coming to our website."
"At the beginning, the change was a bit scary and the housekeeping staff were nervous about us being able to check on them everywhere, but now if they didn’t have it I think they’d panic! We all love it."
"When a guest checks out, our housekeeping team is notified immediately, meaning they can be deployed to clear the rooms straight away. Before, all communication would have to be done over the phone which takes up a lot of time, but, because we have Amadeus Service Optimization, we can send live updates on the app which has made a big impact on the speed in which we can work."
"The fact that all departments can see where our room attendants are without having to track them down is absolutely priceless. Time is our currency and it’s all about productivity to make sure we’re turning the house as quickly as possible. With Amadeus Service Optimization, our managers don’t have to micromanage staff, which gives them more time to engage guests and complete room inspections to ensure quality."
"Analyzing the trends through the system allows us to optimize staff scheduling so we can meet the demands of the day. We can also prioritize our work with minimal effort so we can respond quickly to guests and get right back to building maintenance. By leveraging the system we’ve prevented 24% more incidents from occurring because everyone has eyes on what work needs to be done, and our teams can easily strategize with housekeeping and other departments on important projects without impacting our guests."
"Everybody can see within Amadeus Service Optimization what the status of a work ticket is, so you don’t need to call others to get information. If there’s a shift change, the incoming team member can track what’s been done already since the information is stored in one place."
"I was so happy to see that the Palazzo Versace Dubai already had Amadeus Service Optimization when I started, otherwise, implementing it would have been the first thing I would have done! I have spent many years in the hotel industry before technology was so advanced and have found Amadeus Service Optimization has significantly improved the speed of communication and the handling of guest requests."
"Whether we’re improving operational efficiencies, data and reporting, or executing an event, Amadeus Sales & Event Management has been the solution to help us realize our goals and deliver the best guest experience we possibly can."
"By leveraging the automation capabilities of Amadeus Sales & Event Management, our time is freed up to focus on building one-of-a-kind experiences for our guests that will keep them coming back!"
"With Amadeus Sales & Event Management, our communication as a team has improved since data and information is centralized. It’s eliminated any confusion as to the status of an event or contract and made the planning process much quicker."
"Amadeus Sales & Event Management – Advanced gives us more ability to track sales and keep on top of what’s going on. We are now able to track ROI on things like events and offers, which helps our staff to understand and manage their business better. It’s a real benefit for us."
"Using Amadeus Sales & Event Management – Advanced with Sertifi has revolutionized the way we work. With access anytime, anywhere, our sales team can use it when they travel, and it’s allowed our convention services team the time to work directly alongside our customers. That’s really the entire goal, to create a better bond and provide better service for them."
""The global industry standard for managing and executing group events""
"[Amadeus] is the leading technology solution provider in hospitality..."
"IHG is a brand and consumer driven company. We use insight to anticipate consumer trends and behaviour. We also have a long track record of investing in relevant technologies to support our brand promise and build a closer relationship with our guests. Partnering with Amadeus will help us continue to do just that."
Featured Customers
Popularity by Segment
Size
8 | X-Small (1-9 room)
9 | Small (10-24 room)
19 | Medium (25-74 room)
53 | Large (75-199 room)
97 | X-Large (200+ room)
Country
107 | United States of America
11 | Mexico
7 | India
5 | Australia
5 | United Kingdom
5 | United Arab Emirates
4 | Canada
4 | Philippines
4 | Thailand
4 | Switzerland
3 | Pakistan
2 | Saudi Arabia
2 | Poland
2 | China
2 | Spain
2 | Belgium
2 | Guatemala
1 | Indonesia
1 | Morocco
1 | Venezuela
1 | Tunisia
1 | Ireland
1 | Cape Verde
1 | Japan
1 | Kenya
1 | Ethiopia
1 | Italy
1 | Belize
1 | Cambodia
1 | Greece
1 | Germany
1 | Romania
1 | Qatar
1 | Honduras
1 | Malta
1 | Argentina
Type
93 | Luxury Hotels
85 | Branded Hotels
66 | Airport/Conference Hotels
63 | City Center Hotels
55 | Boutiques
49 | Bed & Breakfast & Inns
48 | Resorts
32 | Limited Service & Budget Hotels
12 | Extended Stay & Serviced Apartments
11 | Hostels
7 | Casinos
7 | Motels
2 | Vacation Rentals & Villas
1 | RV Parks & Campgrounds
Region
122 | North America
21 | Europe
20 | Asia Pacific
11 | Middle East
5 | Oceania
5 | South America
5 | Africa
1 | Central America
Category
88 | Booking Engine
55 | Rate Shopping
46 | Hotel Reservations Systems
39 | Event Management Software
34 | Business Intelligence
31 | Staff Collaboration Tools
18 | Digital Marketing Agencies
8 | Hotel CRM & Email Marketing
6 | RFPs & Proposal Management Software
3 | Housekeeping Software
2 | Property Management Systems
More Products by Amadeus
Hotelier Rating
Hoteliers like the efficiency and effectiveness of HotSOS in handling guest requests, internal communication, and managing operational tasks. The software significantly improves response times, enhances staff accountability, and optimizes work order tracking, thus leading to better guest experiences and streamlined hotel operations. However, some users face challenges with its onboarding process, certain user interface functionalities, integration limitations, and the high cost for smaller properties.
AI-generated from the text of customer reviews
Looking for specific info?
Hotsos issues
PBX/Instant Service Center Manager from 200 to 499 room Boutique in Cleveland (United States of America)
HotSOS works for this particular property very well
Front Office Supervisor from in
Very easy to use, training associates on and communicate with other departments
Front Office Supervisor from in
Great program to manage day to day maintenance and service opportunities and tracks trends
General Manager from in
Used HotSoS at two different properties
General Manager from in
Excellent Software
Director of Front Office from 200 to 499 room Boutique in Manalapan (United States of America)
Using this software everyday to communicate guests requests with other departments
Front Desk Agent from in
HotSOS dramatically improved response times to guest issues
General Manager from in
HotSOS is easy to use but the design makes it tricky to find how to put an order in if you don't already know how to use it
Front Desk Agent from in
Well received by associates and has been valuable in monitoring process for maintenance PM
General Manager from 100 to 199 room Bed & Breakfast & Inn in Anaheim (United States of America)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
They are one of the most widely known and recognized task managers in the market. As such, they have a lot of expertise and their software has evolved all of these years to adapt to hotel's new needs.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
They are a very well known and established brand and they have been in the market for a long time. That means that they have already solved many of the main pain points which many task managers present. Also, they are very easy to integrate with.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
I would say that it's hard to go wrong when choosing such a well and long established product in the market. They've been doing this for a long time and they have many customers. which means that they have a lot of expertise.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
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Amadeus Elevates Hotel Operational Standards with Launch of New HotSOS Housekeeping
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Amadeus has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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