Amadeus Service Optimization – HotSOS

Ranked 16 (out of 50) in Staff Collaboration Tools

Staff Collaboration Tools

Gain a competitive edge by setting a new standard of efficiency across operations.

Ratings Snapshot

Certificate of Excellence
Read 31 reviews
78%
Recommend
HTR Score icon
HT SCORE
24 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Amadeus Service Optimization – HotSOS has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #16 out of 50 in Staff Collaboration Tools

Ease of Use
4.4/5
ROI
4.1/5
Implementation
4.1/5
Customer Support
4.2/5
Verified Customer Support

Amadeus’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Luxury Hotels 11 verified reviews
    81%
    11 verified reviews
  • Resorts Leader: ALICE
    78%
    4 verified reviews
  • Branded Hotels Leader: Quore
    85%
    2 verified reviews
  • Bed & Breakfast & Inns Leader: Monscierge
    90%
    1 verified reviews

Amadeus Service Optimization – HotSOS Overview

Top Alternative: hotelkit Collaboration

Amadeus Service Optimization – HotSOS Overview

Manual processes are the #1 issue for hotel operations staff. Stellar execution behind the scenes isn’t only necessary to maximize efficiency but will ensure guests return to where their individual needs are known and met. With HotSOS, your property can optimize operational workflows with real-time dashboards, scheduled equipment and preventative maintenance orders, and scalable inspections to...

About Amadeus

Founded in 1987 | Headquarters in Madrid Spain | 14190 employees

Amadeus powers more personalized and authentic travel experiences. Our solutions are designed to enrich every stage of the traveler journey and help hospitality...

1/2

Integrates with

  • Staff Safety
  • Guest Messaging Software
  • Revenue Management Systems
Browse integrations (48 verified)

Pros & Cons

Like 78% recommend

Regional Director of Operations & General Manager in San Francisco (United States)

Improvement of communication internally that results in an improved guest experience

Front Desk Manager in Richmond (United States)

Guest services is able to place a request (for things such as towels, water, housekeeping service, mini bar refresh) and the request is sent to the particular departments radios until someone accepts it. You are able kee...

Director of Operations in Chicago (United States)

Great tool for managing process, communication and predicative tools for improvement of service and process for the resort.

Regional Director of Operations & General Manager in San Francisco (United States)

Process of improving the system, need to always be changing and finding ways to improve to keep up.

Front Office Manager in College Park (United States)

Not much I can think of. Like the product and very familiar with it. Think most of the issues that occur through Hotsos are when associates input the wrong ticket, request, room number, etc.

Front Office Manager in San José (Costa Rica)

We'd love to use the app on every mobile device without the big added cost. Normally they make you pay an extra cost for each user seat which basically makes us pay more to use the functionality that we've already paid ...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

They are one of the most widely known and recognized task managers in the market. As such, they have a lot of expertise and their software has evolved all of these years to adapt to hotel's new needs.

by Augusto Guitard Lejarreta (STAY) on October 31, 2022

See more answers (1)
Question:

What differentiates this product or service from the competition?

Answer:

They are a very well known and established brand and they have been in the market for a long time. That means that they have already solved many of the main pain points which many task managers present. Also, they are very easy to integrate with.

by Augusto Guitard Lejarreta (STAY) on October 31, 2022

See more answers (1)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would say that it's hard to go wrong when choosing such a well and long established product in the market. They've been doing this for a long time and they have many customers. which means that they have a lot of expertise.

by Augusto Guitard Lejarreta (STAY) on October 31, 2022

See more answers (1)
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Features

Task Management

4/5 features

Messaging & Collaboration

4/5 features

Escalations & Alerts

4/5 features

Reporting

4/5 features

Automation

4/5 features

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Venezuela
  • United Arab Emirates

31 Verified Amadeus Reviews

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September 16, 2018

Amadeus Service Optimization – HotSOS Review: Hotsos issues

PBX/Instant Service Center Manager from Luxury Hotels in Cleveland (United States of America)

Recommend 9/10
Full blue star
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Half blue star

What do you like most?

very friendly accountability on the employees MOD LOGS Reports Very easy to manage employee productive

What do you dislike or think could be improved?

Help desk is great however account managers and up do not call back. Some instances it took weeks for a return call from the account manager. No one knows the procedure of adding more issues since M-tech ...

Customer Support
0.5
Ease of Use
5
Value for money
3.5
Implementation
5

February 13, 2018

Amadeus Service Optimization – HotSOS Review: HotSOS works for this particular property very well

Front Office Supervisor

Recommend 9/10
Full blue star
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Full blue star
Half blue star

What do you like most?

This software is easy to use and gets almost instant response from my main team. When I put requests in hotsos within a a few minutes i get a response, which cuts down on guest wait time

What do you dislike or think could be improved?

The description area is vague. With not a lot of area to be specific to the issues. The light bulb issues here are the biggest problem. We have several lamps in the room with different bulb size that cant...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 27, 2017

Amadeus Service Optimization – HotSOS Review: Very easy to use, training associates on and communicate with other departments

Front Office Supervisor

Recommend 7/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

Very easy to train other associates with this system. It’s also very easy to communicate with other departments.

What do you dislike or think could be improved?

More options added when trying to describe what a guest needs or what needs to be fixed in the room.

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4

December 15, 2017

Amadeus Service Optimization – HotSOS Review: Great program to manage day to day maintenance and service opportunities and tracks trends

General Manager

Recommend 7/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

- Great capabilities to manage day to day operations maintenance and service opportunities - Tracks trends and enables ops to plan major work or proper strategy for capital work

What do you dislike or think could be improved?

= Be more inclusive with guest impact and or followup and action - Continue to develop a broader program"

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 29, 2017

Amadeus Service Optimization – HotSOS Review: Used HotSoS at two different properties

General Manager

Recommend 8/10
Full blue star
Full blue star
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Full blue star
Empty blue star

What do you like most?

Ease of use for line level associates and overall follow up mechanism to ensure service delivery. Use of smart phone technology.

What do you dislike or think could be improved?

Standardize use of devices for all users and develop better signal strength of back of house areas (basements and service hallways).

Customer Support
3
Ease of Use
4
Value for money
3
Implementation
5

November 16, 2017

Amadeus Service Optimization – HotSOS Review: Excellent Software

Director of Front Office from Luxury Hotels in Manalapan (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

It's easy and user-friendly. It takes no time to train new employees on how to use it. The business rules are pretty simple so automating tasks is not hard. The more automation we have used, the more m...

What do you dislike or think could be improved?

There are a few cumbersome functions that seem very easy to fix. You can't really attach an email/text to a user and it work consistently. If you sign into a device, it logs you out of receiving emai...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
3

Pricing

Profile empty

Amadeus hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

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Popular Amadeus Service Optimization – HotSOS Integrations

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