Amadeus Service Optimization – HotSOS®

3.9 (31 REVIEWS)

HTR Score icon
HT Score  
27 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Amadeus Service Optimization – HotSOS®

3.9 (31 REVIEWS)

Ranked 10 (out of 56) in Staff Collaboration Tools

Maximize operational efficiency to meet the elevated needs of guests and staff.

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What is Amadeus?

Founded in 1987 | Headquarters in Madrid (Spain) | 14190 employees
Amadeus Service Optimization – HotSOS is an advanced operations management platform specifically designed for the hospitality industry. It streamlines and automates various hotel operations, including guest request handling, internal communication, work order tracking, and preventative maintenance. By centralizing these tasks, HotSOS significantly improves efficiency and staff accountability. Hoteliers appreciate HotSOS for its real-time dashboards that offer valuable insights into operational workflows and performance metrics, allowing for quick adjustments and informed decision-making. The platform supports scheduled equipment and preventative maintenance, ensuring consistent property standards and reducing the likelihood of unexpected issues. One of the major benefits of using HotSOS is that it enhances both guest and staff experiences. It expedites response times, minimizes manual processes, and helps staff perform their duties more effectively, ultimately resulting in higher guest satisfaction. Moreover, it provides scalable inspection capabilities, ensuring that all tasks and standards are meticulously followed and completed. While some users may find the onboarding process a bit challenging, and there may be some integration and cost considerations for smaller properties, the overall impact on operational efficiency and guest experience often justifies the investment. HotSOS is a robust tool that fits seamlessly into existing hotel management systems, making it an indispensable asset for modern hospitality operations.

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Capabilities

Optimize equipment lifespan

Maximize staffing & workflow efficiency

Prioritize staff well-being & engagement

Measure performance

Features

Task Management

4/5 features

Messaging & Collaboration

4/5 features

Escalations & Alerts

4/5 features

Reporting

4/5 features

Automation

4/5 features

Amadeus Reviews Summary

3.9
Average
Ease of Use
4.4/5
Customer Support
4.2/5
ROI
4.1/5
Implementation
4.1/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Amadeus Service Optimization – HotSOS® is the #5 most trending product in the Staff Collaboration Tools category (out of 56) and the #230 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Amadeus’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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27 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Amadeus Pricing

Pricing Available By Request

Amadeus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Success Stories

25

References

2

Featured Customers

Amadeus Case Studies

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Popularity by Segment

Size

8 | X-Small (1-9 room)

9 | Small (10-24 room)

19 | Medium (25-74 room)

53 | Large (75-199 room)

97 | X-Large (200+ room)

Country

107 | United States of America

11 | Mexico

7 | India

5 | Australia

5 | United Kingdom

5 | United Arab Emirates

4 | Canada

4 | Philippines

4 | Thailand

4 | Switzerland

3 | Pakistan

2 | Saudi Arabia

2 | Poland

2 | China

2 | Spain

2 | Belgium

2 | Guatemala

1 | Indonesia

1 | Morocco

1 | Venezuela

1 | Tunisia

1 | Ireland

1 | Cape Verde

1 | Japan

1 | Kenya

1 | Ethiopia

1 | Italy

1 | Belize

1 | Cambodia

1 | Greece

1 | Germany

1 | Romania

1 | Qatar

1 | Honduras

1 | Malta

1 | Argentina

Type

93 | Luxury Hotels

85 | Branded Hotels

66 | Airport/Conference Hotels

63 | City Center Hotels

55 | Boutiques

49 | Bed & Breakfast & Inns

48 | Resorts

32 | Limited Service & Budget Hotels

12 | Extended Stay & Serviced Apartments

11 | Hostels

7 | Casinos

7 | Motels

2 | Vacation Rentals & Villas

1 | RV Parks & Campgrounds

Region

122 | North America

21 | Europe

20 | Asia Pacific

11 | Middle East

5 | Oceania

5 | South America

5 | Africa

1 | Central America

Category

88 | Booking Engine

55 | Rate Shopping

46 | Hotel Reservations Systems

39 | Event Management Software

34 | Business Intelligence

31 | Staff Collaboration Tools

18 | Digital Marketing Agencies

8 | Hotel CRM & Email Marketing

6 | RFPs & Proposal Management Software

3 | Housekeeping Software

2 | Property Management Systems

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Amadeus Reviews

Hotelier Rating

Excellent
141
Very Good
43
Average
33
Poor
19
Terrible
8

Property Size

  • X-Small (8)
  • Small (9)
  • Medium (19)
  • Large (53)
  • X-Large (97)

Country

  • United States of America
    United States of America
    (107)
  • Mexico
    Mexico
    (11)
  • India
    India
    (7)
  • Australia
    Australia
    (5)
  • United Kingdom
    United Kingdom
    (5)
  • United Arab Emirates
    United Arab Emirates
    (5)
  • Canada
    Canada
    (4)
  • Philippines
    Philippines
    (4)
  • Thailand
    Thailand
    (4)
  • Switzerland
    Switzerland
    (4)
  • Pakistan
    Pakistan
    (3)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Poland
    Poland
    (2)
  • China
    China
    (2)
  • Spain
    Spain
    (2)
  • Belgium
    Belgium
    (2)
  • Guatemala
    Guatemala
    (2)
  • Indonesia
    Indonesia
    (1)
  • Morocco
    Morocco
    (1)
  • Venezuela
    Venezuela
    (1)
  • Tunisia
    Tunisia
    (1)
  • Ireland
    Ireland
    (1)
  • Cape Verde
    Cape Verde
    (1)
  • Japan
    Japan
    (1)
  • Kenya
    Kenya
    (1)
  • Ethiopia
    Ethiopia
    (1)
  • Italy
    Italy
    (1)
  • Belize
    Belize
    (1)
  • Cambodia
    Cambodia
    (1)
  • Greece
    Greece
    (1)
  • Germany
    Germany
    (1)
  • Romania
    Romania
    (1)
  • Qatar
    Qatar
    (1)
  • Honduras
    Honduras
    (1)
  • Malta
    Malta
    (1)
  • Argentina
    Argentina
    (1)

Region

  • North America
    North America
    (122)
  • Europe
    Europe
    (21)
  • Asia Pacific
    Asia Pacific
    (20)
  • Oceania
    Oceania
    (5)
  • Middle East
    Middle East
    (11)
  • South America
    South America
    (5)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (5)

Hoteliers say

NEW AI Review summary

Hoteliers like the efficiency and effectiveness of HotSOS in handling guest requests, internal communication, and managing operational tasks. The software significantly improves response times, enhances staff accountability, and optimizes work order tracking, thus leading to better guest experiences and streamlined hotel operations. However, some users face challenges with its onboarding process, certain user interface functionalities, integration limitations, and the high cost for smaller properties.

AI-generated from the text of customer reviews

Guest Request Management
Ease of Use
Internal Communication
Reporting and Analytics
Onboarding and Training
Support and Maintenance
Technical Issues
Cost
System Integration
9

Hotsos issues

PBX/Instant Service Center Manager from 200 to 499 room Boutique in Cleveland (United States of America)

Verified
6 years ago
very friendly accountability on the employees MOD LOGS Reports Very easy to manage employee productive
Country United States of America
PBX/Instant Service Center Manager
X-Large Hotel
9

HotSOS works for this particular property very well

Front Office Supervisor from in

Verified
6 years ago
This software is easy to use and gets almost instant response from my main team. When I put requests in hotsos within a a few minutes i get a response, which cuts down on guest wait time
Front Office Supervisor
7

Very easy to use, training associates on and communicate with other departments

Front Office Supervisor from in

Verified
6 years ago
Very easy to train other associates with this system. It’s also very easy to communicate with other departments.
Front Office Supervisor
7

Great program to manage day to day maintenance and service opportunities and tracks trends

General Manager from in

Verified
6 years ago
- Great capabilities to manage day to day operations maintenance and service opportunities - Tracks trends and enables ops to plan major work or proper strategy for capital work
General Manager
8

Used HotSoS at two different properties

General Manager from in

Verified
6 years ago
Ease of use for line level associates and overall follow up mechanism to ensure service delivery. Use of smart phone technology.
General Manager
10

Excellent Software

Director of Front Office from 200 to 499 room Boutique in Manalapan (United States of America)

Verified
6 years ago
It's easy and user-friendly. It takes no time to train new employees on how to use it. The business rules are pretty simple so automating tasks is not hard. The more automation we have used, the more my employees have been able to focus on guest service. The small trival tasks (even though extremely important) are getting done without a...
Country United States of America
Director of Front Office
X-Large Hotel
8

Using this software everyday to communicate guests requests with other departments

Front Desk Agent from in

Verified
6 years ago
Timing and record each request for guests. And calling back to make sure guests has received their request and service
Front Desk Agent
10

HotSOS dramatically improved response times to guest issues

General Manager from in

Verified
6 years ago
Overall I'm really happy with HotSOS. For someone new considering it there are 3 key benefits that we've seen that make it a really worthwhile investment and helpful tool for us: 1) Quicker communication - reduced response time to guest issues. 2) Transparency - easy to get snapshots of what is happening at any given moment. 3) Ease of...
General Manager
9

HotSOS is easy to use but the design makes it tricky to find how to put an order in if you don't already know how to use it

Front Desk Agent from in

Verified
7 years ago
That you can see who accepted the assignment and the time elapsed since it was put in. That makes it easier for us to follow up with the guest to make sure they received whatever it was they needed.
Front Desk Agent
9

Well received by associates and has been valuable in monitoring process for maintenance PM

General Manager from 100 to 199 room Bed & Breakfast & Inn in Anaheim (United States of America)

Verified
7 years ago
Our management company required us to start using HotSOS so it was pretty much forced on us. That said, after the initial training, testing of the product and initial programming/customization its already been well received and is a very helpful tool for us to manage our operations.
Country United States of America
General Manager
Large Hotel
  • 1
  • 2
  • 3
  • 4

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

They are one of the most widely known and recognized task managers in the market. As such, they have a lot of expertise and their software has evolved all of these years to adapt to hotel's new needs.

Question:

What differentiates this product or service from the competition?

Answer:

They are a very well known and established brand and they have been in the market for a long time. That means that they have already solved many of the main pain points which many task managers present. Also, they are very easy to integrate with.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would say that it's hard to go wrong when choosing such a well and long established product in the market. They've been doing this for a long time and they have many customers. which means that they have a lot of expertise.

RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
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Hannah Scott Content Marketing Manager @ INTELITY
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Augusto Guitard Lejarreta Product Owner @ STAY
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Hannah Scott Content Marketing Manager @ INTELITY
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