Ranked 16 (out of 50) in Staff Collaboration Tools
Staff Collaboration Tools
Gain a competitive edge by setting a new standard of efficiency across operations.
Ranked #16 out of 50 in Staff Collaboration Tools
Amadeus’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreManual processes are the #1 issue for hotel operations staff. Stellar execution behind the scenes isn’t only necessary to maximize efficiency but will ensure guests return to where their individual needs are known and met. With HotSOS, your property can optimize operational workflows with real-time dashboards, scheduled equipment and preventative maintenance orders, and scalable inspections to...
Amadeus powers more personalized and authentic travel experiences. Our solutions are designed to enrich every stage of the traveler journey and help hospitality...
78% recommend
Front Desk Manager in Richmond (United States)
Guest services is able to place a request (for things such as towels, water, housekeeping service, mini bar refresh) and the request is sent to the particular departments radios until someone accepts it. You are able kee...
Director of Operations in Chicago (United States)
Great tool for managing process, communication and predicative tools for improvement of service and process for the resort.
Regional Director of Operations & General Manager in San Francisco (United States)
Process of improving the system, need to always be changing and finding ways to improve to keep up.
Front Office Manager in College Park (United States)
Not much I can think of. Like the product and very familiar with it. Think most of the issues that occur through Hotsos are when associates input the wrong ticket, request, room number, etc.
Front Office Manager in San José (Costa Rica)
We'd love to use the app on every mobile device without the big added cost. Normally they make you pay an extra cost for each user seat which basically makes us pay more to use the functionality that we've already paid ...
What does this product or service do well?
They are one of the most widely known and recognized task managers in the market. As such, they have a lot of expertise and their software has evolved all of these years to adapt to hotel's new needs.
by Augusto Guitard Lejarreta (STAY) on October 31, 2022
See more answers (1)What differentiates this product or service from the competition?
They are a very well known and established brand and they have been in the market for a long time. That means that they have already solved many of the main pain points which many task managers present. Also, they are very easy to integrate with.
by Augusto Guitard Lejarreta (STAY) on October 31, 2022
See more answers (1)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
I would say that it's hard to go wrong when choosing such a well and long established product in the market. They've been doing this for a long time and they have many customers. which means that they have a lot of expertise.
by Augusto Guitard Lejarreta (STAY) on October 31, 2022
See more answers (1)Designed to simplify, connect and improve. One single platform with helpful tools for daily hotel routines. A solution to optimize hotel operations and internal communication.
Improve guest satisfaction by streamlining guest and staff service requests through real-time communication
This vendor is 100% below the category average..
This vendor has fewer recent reviews than average compared to other top Staff Collaboration Tools providers. It is advised that you ask for recent references before proceeding.
September 16, 2018
PBX/Instant Service Center Manager from Luxury Hotels in Cleveland (United States of America)
very friendly accountability on the employees MOD LOGS Reports Very easy to manage employee productive
Help desk is great however account managers and up do not call back. Some instances it took weeks for a return call from the account manager. No one knows the procedure of adding more issues since M-tech ...
February 13, 2018
Front Office Supervisor
This software is easy to use and gets almost instant response from my main team. When I put requests in hotsos within a a few minutes i get a response, which cuts down on guest wait time
The description area is vague. With not a lot of area to be specific to the issues. The light bulb issues here are the biggest problem. We have several lamps in the room with different bulb size that cant...
December 27, 2017
Front Office Supervisor
Very easy to train other associates with this system. It’s also very easy to communicate with other departments.
More options added when trying to describe what a guest needs or what needs to be fixed in the room.
December 15, 2017
General Manager
- Great capabilities to manage day to day operations maintenance and service opportunities - Tracks trends and enables ops to plan major work or proper strategy for capital work
= Be more inclusive with guest impact and or followup and action - Continue to develop a broader program"
November 29, 2017
General Manager
Ease of use for line level associates and overall follow up mechanism to ensure service delivery. Use of smart phone technology.
Standardize use of devices for all users and develop better signal strength of back of house areas (basements and service hallways).
November 16, 2017
Director of Front Office from Luxury Hotels in Manalapan (United States of America)
It's easy and user-friendly. It takes no time to train new employees on how to use it. The business rules are pretty simple so automating tasks is not hard. The more automation we have used, the more m...
There are a few cumbersome functions that seem very easy to fix. You can't really attach an email/text to a user and it work consistently. If you sign into a device, it logs you out of receiving emai...
Amadeus hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
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An innovative hospitality management cloud that empowers the modern hotelier to improve performance, maximize revenue, and provide remarkable guest experiences.
Regional Director of Operations & General Manager in San Francisco (United States)
Improvement of communication internally that results in an improved guest experience