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M3 (Labor Management)
4.4 (243 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Raghavendran, Anna, Justin + 17 more experts recommend M3
Read RecommendationsM3 (Labor Management)
Ranked 1 (out of 26) in Scheduling & Workforce Management
2025 Winner
Hotel Software
Hoteliers voted M3 as the #1 Scheduling & Workforce Management provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldM3 Labor Management - Time Clock Through Pay Check
89% recommended by 570 hotels
Davidson Hospitality, Hotel Equities, Sage Hospitality & 567 others
Bell - AI powered product analyst
I analyzed all of M3’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like how M3 streamlines their accounting and labor management processes. It integrates seamlessly with existing PMS systems, enhancing operational efficiency and reducing manual errors. The robust forecasting and reporting capabilities provide deeper financial insights, enabling more data-driven decisions. However, some users face challenges with document imaging and slow responsiveness. These issues can affect productivity and require further improvements.
Davidson Hospitality, Hotel Equities, Sage Hospitality & 567 others
Read their reviewsWhat Types of Hotels M3 is Popular For
Size
23 | X-Small (1-9 room)
16 | Small (10-24 room)
75 | Mid-Sized (25-74 room)
346 | Large (75-199 room)
192 | X-Large (200+ room)
Country
584 | United States of America
28 | Canada
6 | Bahamas
4 | United Kingdom
3 | Mexico
3 | India
3 | Singapore
2 | Italy
2 | Cayman Islands
1 | United Arab Emirates
1 | New Zealand
1 | Kenya
1 | China
1 | Greece
1 | Malaysia
1 | Denmark
1 | Puerto Rico
Type
466 | Branded Hotels
283 | Bed & Breakfast & Inns
228 | Boutiques
209 | Airport/Conference Hotels
207 | Limited Service & Budget Hotels
160 | Luxury Hotels
143 | Resorts
132 | City Center Hotels
74 | Extended Stay & Serviced Apartments
31 | Hostels
23 | Motels
17 | Casinos
15 | RV Parks & Campgrounds
9 | Vacation Rentals & Villas
Region
615 | North America
9 | Central America
8 | Europe
8 | Asia Pacific
1 | Oceania
1 | Middle East
1 | Africa
Category
523 | Hotel Accounting Software
243 | Scheduling & Workforce Management
239 | Business Intelligence
Didn’t find what you were looking for?
What is M3?
Founded in 1998 | Headquarters in Lawrenceville (United States) | 554 employees
M3 (Labor Management) is a specialized labor management software designed for the hotel industry. It streamlines payroll processing, daily reporting, and invoice management by seamlessly integrating with various hotel systems. This powerful platform automates labor and scheduling tasks, significantly reducing administrative overhead and enhancing overall efficiency. Real-time labor reporting provides hoteliers with crucial insights into employee productivity and industry labor standards. Customizable reports empower managers to proactively control unnecessary labor expenses, thereby driving cost reduction and boosting revenue effortlessly. With responsive tech support, implementation is smooth, ensuring a positive operational impact for your hotel business.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of M3 products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
M3 Reviews Analyzed: 231
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
M3 Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by M3
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
M3's Provided Description:
"M3 Labor Management streamlines workforce management with labor time optimization, payroll integration, reporting, and mobile access. It offers secure time and attendance options, biometric verification, geofencing, and simplified forecast driven scheduling, bonus distribution, and contractor management, while providing flexible reporting and real-time labor tracking."
FAQs
Capabilities
Mobile Access for Employee Self-Service
Mobile Access for Employee Self-Service
Allow employees to easily clock in and out, view their schedules, and submit time-off requests directly from their mobile devices, enhancing convenience and engagement.
Streamlined Labor Management
Streamlined Labor Management
The platform features a Flexible Dashboard for daily audits, labor metrics comparison across M3 Business Intelligence, Performance Tracking for employee productivity, and secure, tiered access based on employer permissions.
Daily Review of Labor KPI’s
Daily Review of Labor KPI’s
Customized labor models for each employee role to maximize productivity
Customizable Time and Earnings Tracking
Customizable Time and Earnings Tracking
Tailor payroll calculations to fit unique hotel policies, including overtime, holiday pay, and pay-per-room adjustments.
Advanced Timekeeping Security
Advanced Timekeeping Security
Utilize flexible clock-in options like biometric verification and geofencing to prevent time theft by ensuring employees are clocking in where they should be and verifying their identity.
Efficient Scheduling and Labor Optimization
Efficient Scheduling and Labor Optimization
Create schedules based on forecasted demand and track real-time labor variance to optimize staffing levels and control labor costs.
Seamless Employee Record Integration
Seamless Employee Record Integration
Automatically sync employee records with preferred payroll partners, reducing manual entry and minimizing errors
Comprehensive Contractor Management
Comprehensive Contractor Management
Easily set-up contractors, track hours, and export data for payroll or invoice validation, streamlining the management of non-employee labor.
Earnings Distribution Wizard
Earnings Distribution Wizard
Streamline the tedious process of calculating and distributing tips and bonuses based on customizable criteria such as a percentage of hours worked, evenly to all, and more.
Mobile Management for Property Users
Mobile Management for Property Users
Empower property managers with mobile access to key labor data, punch management, and on-the-clock monitoring.
Labor Standards Monitoring and Variance Reporting
Labor Standards Monitoring and Variance Reporting
Keep track of labor performance by comparing actual hours worked against established standards, allowing users to quickly identify variances and make data-driven decisions to optimize staffing and control labor expenses.
Flexible Reporting and Data Export
Flexible Reporting and Data Export
Access a wide range of highly configurable reports and effortlessly export data, enabling users to analyze labor metrics, track performance, and share insights with ease.
Integrations with M3 Suite of Applications
Integrations with M3 Suite of Applications
Leverage seamless integrations with Insight and Accounting Core, to deliver a complete solution for managing labor data.
Features
Shifts & Scheduling
4/5 features
Time Tracking
4/5 features
Analytics & Benchmarking
4/5 features
Tasks & Checklists
4/5 features
Messaging & Communication
4/5 features
Benefits Management
4/5 features
Available Add-ons & Modules
M3 Insight
Business Intelligence
M3 Insight is the advanced analytics and business intelligence tool to enhance budget planning and accurate forecast predictions.
M3 Accounting Core
Hotel Accounting Software
Top back-office software for hospitality, offering accounting, BI, and payroll solutions with real-time reports. The module-based financial solution includes automations, forecast and budgeting, intelligent document imaging, and mission-critical reports to help reduce overhead and labor costs. Stay competitive with comprehensive tools designed for your success.
M3 Reviews Summary
Ease of Use
4.5/5
Customer Support
4.5/5
ROI
4.3/5
Implementation
4.2/5
Recommended by
Achievements
This vendor's trending score is rising, M3 (Labor Management) is the #1 most trending product in the Scheduling & Workforce Management category (out of 26) and the #53 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreM3 has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted M3 as the #1 Scheduling & Workforce Management provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
M3 Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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M3 Case Studies
The Story of Crescent Hotels & Resorts
GF Hotels & Resorts Leverages M3's Back-Office Systems to Achieve Scale, Visibility, & Reliability for It's Portfolio
Topeka (United States of America)
M3's Boutique Accounting Services Assist North Star Lodging Management in Back-Office Procedures
Bradenton (United States of America)
References
"We have been able to hand our hotel General Managers a tool to see their labor costs versus their budget on a daily, weekly, bi-weekly, bi-monthly, and monthly basis"
Glenn Young
Risk & Financial Officer @
"It is no doubt that M3 is more streamlined, more efficient, and is positively driving our bottom line"
James Fair
Co-Founder @
"Insight's ability to integrate with third-party data, such as Smith Travel and brand Guest Satisfaction Scores (GSS), is important because owners want to see more than just the revenue from the day."
Keith Schreiner
Senior Vice President of Accounting @
GF Isabel
"Being able to consolidate information very efficiently has saved countless amounts of work hours."
Kurt Gyalog
Director of Business Intelligence @
"Accounting Core is so easy to use; being able to log on and get PnLs and bank reconciliations, setting up users, and having everything in one place is so beneficial."
Mardi Morris
Chief Financial Officer @
"If you are in the hotel business, you use M3!"
Shilpa Vaidya
Controller @
Schahet Hotels, LLC.
Featured Customers
More Products by M3
Hotelier Rating
Looking for specific info?
0
Customer service not helpful
GM from 100 to 199 room Branded Hotel in San Jose (United States of America)
Verified
6 days ago
it's easy to use but that is all i have to say and you are pushing me to say more
United States of America
United States of America
GM
Large Hotel
10
AMAZIN ACCOUNTING SOFTWARE
GENERAL MANAGER from 50-74 room Bed & Breakfast & Inn in Watsonville (United States of America)
Verified
15 days ago
I LOVE THE EASE OF USE, ABILITY TO CUSTOMIZE THE DATA NEEDED ON THE SPOT. THIS IS ONE OF THE BEST ACCOUNTING SOFTWARES THAT I HAVE USED IN MY 15+ YEARS OF HOSPITALITY. I WOULD HIGHLY RECOMMEND THIS PRODUCT TO OTHERS IN THE INDUSTRY SEEKING A USER FRIENDLY OPTION THAT IS CUSTOMIZABLE TO THE NEEDS OF THE BUSINESS & INDIVIDUAL.
United States of America
United States of America
GENERAL MANAGER
Mid-Sized Hotel
10
Hotel Accounting tool must-have
Chief Operations Officer from in
Verified
18 days ago
10
M3 Accounting core
Controller from 200 to 499 room Boutique in Chicago (United States of America)
Verified
21 days ago
Excellent and timely customer support User friendly software programs Available documentation on line for easy reference lookup. Good AP aging report and check register
United States of America
United States of America
Controller
X-Large Hotel
10
great customer service
AP Coordinator from 500+ room Branded Hotel in Mumbai (India)
Verified
21 days ago
M3 Tech support is always available quickly. They advise you how to fix whatever problem you are having or they fix it foryou. You will have your problems resolved quickly.
India
India
AP Coordinator
X-Large Hotel
8
Fast and Efficient
General Manager from 50-74 room Bed & Breakfast & Inn in Portsmouth (United States of America)
Verified
21 days ago
If there is an issue, support addresses it immediately. It is so easy to use, even in a large company. I love the way the night audit report automatically loads in to the software. If for some reason it doesn't, I'm able to just send an email and it will upload it again. When doing this, I don't lose all my work as I can choose to just upda...
United States of America
United States of America
General Manager
Mid-Sized Hotel
10
I love working with Greg Norris he is always knowledgeable, efficient and so pleasant to talk with!
General Manager from 75-99 room Branded Hotel in Bangor (United States of America)
Verified
21 days ago
Great customer service, User Friendly platforms and reliable software that we do not seem to have trouble with very often!
United States of America
United States of America
General Manager
Large Hotel
8
Available and Helpful; Easy to Use
Director of Human Resources from 100 to 199 room Branded Hotel in Raleigh (United States of America)
Verified
21 days ago
Tech support is always available and willing to help. Greg and Kiarah have been awesome helping us through any inquiries. When you send in an inquiry, you get an email back in a pretty timely manner. Timecards in the Scheduling and Labor Management are really easy to manage. Employee exceptions and Invalid Punches tabs are easy pointers to...
United States of America
United States of America
Director of Human Resources
Large Hotel
10
Great System!
General Manager from 500+ room Boutique in Tampa (United States of America)
Verified
21 days ago
This accounting and labor management system is easy to navigate and use. The reporting is also great! Love it! Love it!
United States of America
United States of America
General Manager
X-Large Hotel
9
M3 makes Trial Balance a snap!
GM from 100 to 199 room Limited Service & Budget Hotel in Cranfield (United Kingdom)
Verified
21 days ago
Our 3rd year using M3, and our favorite tech is the ability to drill down to the physical copy of the invoice. Every expense is tracked and traceable
United Kingdom
United Kingdom
GM
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
M3 Accounting was built for the hotel industry specifically, so its solutions match and evolve with the industry's needs. M3 offers an excellent tool with comprehensive financial management capabilities, user-friendly interfaces, and integration options.
Showing all answers to: "What does this product or service do well?"
M3 Accounting was built for the hotel industry specifically, so its solutions match and evolve with the industry's needs. M3 offers an excellent tool with comprehensive financial management capabilities, user-friendly interfaces, and integration options.
The products are constantly being improved following feedback from customers and is incredibly user friendly, thorough, yet simple. The ability to be able to use an award winning accounting software, combined with payroll and analytics keep everything in one place
M3 is the only hospitality accounting resource I would be willing to recommend to our clients. Not only are their services best in class, but their team goes above and beyond for their clients for any given question or request. They truly care about their employees, partners, and their clients at a level I have not seen at other organizations.
M3 Insight allows hoteliers, from corporate to property, to better visualize and utilize data from multiple systems, and provides business insight at-a glance. Their partner and tech teams helped develop an API integration between our solutions that delivers an automated, all-in-one solution for the best customer experience in the market.
M3's suite of products and services is a comprehensive solution for any hotelier. They were developed and are supported by folks who are hoteliers and know what is needed to effectively run properties.
Manage to profit and increase productivity. This is the best way I can describe M3's solutions and services.
Question:
What differentiates this product or service from the competition?
Answer:
M3 allows you to customize your reporting depending on your unique needs, they invest in staff training, and leverage operational benchmarking by HotStats to complement their own products and services.
Showing all answers to: "What differentiates this product or service from the competition?"
M3 allows you to customize your reporting depending on your unique needs, they invest in staff training, and leverage operational benchmarking by HotStats to complement their own products and services.
M3 proactively integrate with partners to add value to their core products, meaning it is easy to get what you need in one place. The team are really helpful, knowledgable and accessible, something many providers struggle to deliver on.
The quality of their service is unmatched. Products and services are on trend and current - as well as user-friendly. M3 partners with industry leaders (like SIB) to offer additional benefits to clients and provide a spotlight on services that can improve operations. Having a trusted partner to vet the legitimacy and impact of a new service prior to engaging is greatly appreciated among our mutual clients.
M3's suite of services is a comprehensive solution that allows hotel operators to proactively manage their labor cost in REAL TIME. Dashboards, easily configured visuals, scheduled reports, workflow, and pulse alerts to any device are inherent with Insight.
It is a full solution that works to provide all the critical data needed by hoteliers and hits the mark. M3 has been developing and enhancing solutions based their own hotel expertise as well as feedback from clients.
They are a great partner who believes in best of the best and works with partners like Inova to provide the HR and Payroll to round out "best total solution" for hoteliers.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I would advice them to make use of all the support options M3 has to offer to make sure that they are setting up the reports and accounts to meet their unique needs. M3 is very responsive and has multiple ways of communicating with customers, so don't miss your chance to engage with them!
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I would advice them to make use of all the support options M3 has to offer to make sure that they are setting up the reports and accounts to meet their unique needs. M3 is very responsive and has multiple ways of communicating with customers, so don't miss your chance to engage with them!
Consider not just what is available now (which is already a lot), but also how adaptable and innovative the supplier of choice is for the future. It is not ideal to keep changing, so finding a provider like M3 takes that challenge away.
If you are looking for a top-tier accounting solution that can improve operations and provide unmatched reporting, I would put M3 at the top of your list. Not only will you receive top-tier services and products, but you will have a trusted partner (with YEARS of combined first-hand hospitality experience on their workforce) that you can lean on for recommendations throughout your engagement.
M3 is the premiere accounting solution in the hotel space - get on board! And their Labor Analytics tool M3 Insight is changing the way you manage Labor, impacting your bottom line by at least 10% - that is a big number!!
M3 is a must see if looking for a strong solution that is right on target for the hospitality industry. They know their stuff and provide service that is unbeatable. And being in the hospitality space, service is king!
Recommended by
Laura Resco
Director - Hotel Intelligence Americas
@
HotStats
Michael Grove
COO
@
Hotstats
Alexis Werner
Strategic Accounts Manager
@
SIB Fixed Cost Reduction
Stuart Ethridge
EVP - Strategic Partners
@
Netchex
Melanie Crow
SVP Sales Enablement
@
Inova Payroll
Laura Resco
Director - Hotel Intelligence Americas
@
HotStats
Michael Grove
COO
@
Hotstats
Alexis Werner
Strategic Accounts Manager
@
SIB Fixed Cost Reduction
Stuart Ethridge
EVP - Strategic Partners
@
Netchex
Melanie Crow
SVP Sales Enablement
@
Inova Payroll
Melanie Smith Clary
Partner Marketing Lead
@
Netchex
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News
M3
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Support
Verified Support
M3 has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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