Unified Inbox by Bookboost vs. Loopon In-Stay:
Which Is Right for You?

The Decision

Choosing between Bookboost’s Unified Inbox and Loopon In-Stay involves deciding which platform best addresses your hotel’s guest communication challenges. Bookboost offers a multi-channel messaging hub designed to streamline guest interactions and boost operational efficiency. Loopon, on the other hand, emphasizes real-time guest feedback and engagement within a unified system for hotels prioritizing guest satisfaction insights. Which solution aligns better with your hotel’s goals?

Both products aim to improve guest communication, but they diverge significantly in scope. Bookboost's platform centralizes all messaging channels, focusing on automation and marketing, while Loopon emphasizes feedback collection and real-time engagement. Do you need a comprehensive messaging tool or a feedback-centric platform?

Are you seeking a platform with a strong reputation and recent reviews to ensure ongoing support? With 162 reviews and 36 in the past six months, Bookboost's recent feedback affirms its stability and customer satisfaction, unlike Loopon, which has just one review and no recent feedback. This makes Bookboost the more dependable choice today.

Is Bookboost or Loopon Better for Hotels?

Both platforms serve to enhance guest communication, yet they cater to different hotel types and operational needs. Bookboost is ideal for properties aiming to integrate multi-channel guest messaging, automate workflows, and connect with existing PMS and CRM tools. Loopon suits hotels focused on gathering guest feedback, improving reputation, and maintaining ongoing guest engagement through instant chat and survey features.

If your hotel requires a robust, feature-rich messaging system that supports automation, integrations, and multi-property management, Bookboost is the clear choice. Conversely, if your priority is collecting guest feedback, monitoring reputation, and engaging guests through real-time chat without extensive automation, Loopon might be suitable. However, Bookboost’s larger feature set and more recent, higher-rated reviews give it a decisive advantage.

Do you want a platform that can handle complex, multi-channel communications with automation and extensive integrations? Or are you more focused on guest feedback and reputation management? Your decision should hinge on these core priorities.

Bookboost vs Loopon: Which Should Your Hotel Choose?

For hotels seeking a comprehensive guest messaging solution, Bookboost is the better fit. Its extensive features—over 57 unique capabilities such as SMS, Facebook Messenger, chatbots, automation, guest history, and a unified inbox—make it suitable for hotels of all sizes, especially those with multiple properties or high operational complexity. Its strong reputation, with a 4.98/5 rating from 162 reviews and recent positive feedback, underscores its reliability.

Loopon excels in guest feedback, reputation management, and instant chat, but its limited review count and absence of recent reviews make it less convincing for hoteliers needing ongoing support and scalability. If your hotel’s focus is on collecting real-time feedback and reputation insights, Loopon’s streamlined approach may suffice, but for broader communication needs, Bookboost remains the more capable platform.

If your hotel needs automation, multi-channel management, and integrations, go with Bookboost. If your primary goal is guest feedback and reputation monitoring within a simple, easy-to-use system, Loopon may be enough—though it lacks recent validation on performance.

Is Bookboost or Loopon Easier to Use?

Bookboost’s user interface has a rating of 4.73/5, with many reviews praising its ease of use, simple dashboard, and straightforward onboarding process. Users frequently mention that their staff can adopt the platform quickly despite its extensive feature set, and support from the Bookboost team is highly rated.

Loopon, with a perfect 5/5 ease-of-use rating, is described as very intuitive and easy to learn, especially for staff unfamiliar with guest feedback systems. Its limited features simplify operations, reducing the learning curve, but it may lack the depth some hotels need as they grow.

Edge: Loopon.

Which Has Better Features: Bookboost or Loopon?

Bookboost offers an impressive 57 features exclusive to its platform, including SMS messaging, Facebook Messenger, Chatbot Booking, automated replies, analytics dashboards, integrations with PMS and smart keys, and a host of marketing tools like campaigns, customer profiling, and sentiment analysis. Its open API and multi-property management further expand its capabilities.

Loopon’s core strength lies in guest feedback and reputation management, but it offers no additional features beyond these. Its simplicity is a benefit for small hotels that need straightforward guest engagement but falls short for hotels demanding extensive automation or marketing features.

Edge: Bookboost.

Which Has Better Customer Support: Bookboost or Loopon?

Bookboost’s support ratings, at 4.8/5, reflect a strong commitment to customer satisfaction. Reviews consistently highlight the proactive, helpful support team, especially during onboarding, and praise for quick responses to feature requests and technical issues.

Loopon’s support rating is perfect at 5/5, with reviews emphasizing its reliability, responsiveness, and ease of support. However, given Loopon’s smaller user base and fewer recent reviews, its support experience may be less scalable or tested across diverse hotel types.

Edge: Bookboost.

Which Has More Integrations: Bookboost or Loopon?

Bookboost integrates with 35 verified partners, including leading PMS systems like Mews, Oracle Hospitality, and Sirvoy, as well as tools like SiteMinder and SnapShot. This broad network allows hotels to connect seamlessly with existing infrastructure, enhancing automation and operational workflows.

Loopon supports 11 verified partners, including popular PMS integrations, but with fewer options overall. Its integrations are more limited, which could restrict hotels that rely on a wider array of tools or require more complex workflows.

Edge: Bookboost.

Which Do Hoteliers Rate Higher: Bookboost or Loopon?

Bookboost’s user reviews, with a 4.98/5 rating and over 162 reviews, show consistent high satisfaction, especially among larger hotels and brands. Hotels appreciate its automation, integration, and multi-property management, with comments like “The platform has significantly improved our communication efficiency.”

Loopon’s single recent review and perfect 5/5 score reflect high individual satisfaction but lack sufficient volume to establish a broad trend. Its simplicity appeals to small hotels focused on feedback, but it may not satisfy hotels seeking extensive features.

Edge: Bookboost.

How Much Do Bookboost and Loopon Cost?

Bookboost’s pricing starts at $400 per month for its platform, with no free tier or trial period. Its pricing model is straightforward, but additional costs may accrue based on usage or integrations.

Loopon does not publicly specify its pricing, making direct comparison difficult. This lack of transparency can be a concern for hotels budgeting for guest communication tools.

What Type of Hotel Should Use Bookboost?

• Hotels that need a multi-channel messaging platform capable of automation and integrations.
• Teams managing multiple properties and requiring centralized communication.
• Hotels aiming to personalize guest journeys with data-driven insights.
• Properties wanting to reduce manual workload and streamline operations.
• Hotels with a focus on marketing campaigns, guest profiling, and upselling.

Not ideal if:

• Your hotel is small, with minimal communication needs.
• You prefer a simple, straightforward feedback system over automation.
• Your budget is tight, and you need flexible, transparent pricing.

What Type of Hotel Should Use Loopon?

• Hotels prioritizing guest feedback collection and reputation management.
• Small properties seeking an easy-to-learn chat and feedback platform.
• Hotels without extensive automation or integration needs.
• Properties where staff are less familiar with complex systems and need user-friendly interfaces.

Not ideal if:

• You require advanced automation, multi-channel messaging, or integrations.
• Your hotel operates at a large scale with complex workflows.
• You need detailed analytics or marketing tools beyond feedback and reviews.

The Bottom Line for Hotels

Bookboost offers a comprehensive guest communication platform with a proven track record, extensive features, and recent glowing reviews. Its ability to manage multi-channel messaging, automate workflows, and connect with a broad array of integrations makes it suitable for most mid-sized to large hotels and brands seeking operational efficiency and guest personalization.

Loopon provides a simple, feedback-focused solution, excelling in reputation management and instant guest engagement. It’s better suited for small hotels or boutique properties that want an easy-to-use system primarily for collecting guest feedback and monitoring reviews.

Choose Bookboost if your hotel needs a full-featured, scalable messaging and automation system. Opt for Loopon if your primary goal is guest feedback collection and reputation monitoring in a straightforward, easy-to-use package.

In summary, for most hoteliers today, Bookboost’s larger, more recent review base and richer feature set make it the superior choice. It’s a proven platform with a track record of enhancing communication, operational efficiency, and guest satisfaction across diverse hotel segments.

However, if your hotel’s focus is on reputation and guest feedback, and simplicity is key, Loopon may still meet your needs—though its limited reviews and features suggest it’s best for smaller operations.