Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Mews PMS vs. NewBook (PMS):
Which Is Right for You?
TLDR
We analyzed 902 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Mews shines when it comes to customization and flexibility — especially for independent properties (4.9/5) , with exclusive features like Transactional Emails (booking, folios, etc) and Centralized Messaging.
NewBook shines in customer support and onboarding , with exclusive features like On premise.
How Does Mews PMS Compare to NewBook (PMS)?
Side-by-side ratings based on 902 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | From $900/mo | From $1,000/mo |
| Verified Reviews | 886 | 16 |
What Are the Pros and Cons of Mews PMS vs NewBook (PMS)?
After analyzing 902 verified reviews, Mews users most value its customization and flexibility, automation and efficiency, onboarding and support experience, while NewBook users highlight . Click any theme to see what reviewers say.
|
|
|
|---|---|
| Pros | |
|
+
Customization and Flexibility
▾
|
|
|
+
Automation and Efficiency
▾
|
|
|
+
Onboarding and Support Experience
▾
|
|
|
+
Reservation and Front Desk Automation
▾
|
|
| Cons | |
|
−
Billing Complexity and Reporting Limitations
▾
|
|
|
−
Revenue Management
▾
|
|
|
−
Pricing and Fees
▾
|
|
Mews vs NewBook: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
|
|
|---|---|---|
| Small (10-24 rooms) ▾ | #3 329 reviews | #43 8 reviews |
| Mid-Size (25-74 rooms) ▾ | #1 397 reviews | #42 7 reviews |
| Large (75-199 rooms) ▾ | #3 45 reviews | #47 1 reviews |
| X-Large (200+ rooms) ▾ | #3 49 reviews | — |
By Property Type
| Segment |
|
|
|---|---|---|
| Boutique ▾ | #1 483 reviews | #47 7 reviews |
| Luxury ▾ | #5 220 reviews | #53 2 reviews |
| Branded / Chain ▾ | #2 170 reviews | #44 4 reviews |
| Extended Stay ▾ | #1 130 reviews | #44 2 reviews |
By Region
| Segment |
|
|
|---|---|---|
| North America ▾ | #8 106 reviews | #39 2 reviews |
| Europe ▾ | #1 660 reviews | — |
| Asia Pacific ▾ | #10 17 reviews | — |
| Middle East ▾ | #28 8 reviews | — |
Which Features Does Mews PMS Have That NewBook (PMS) Doesn't (and Vice Versa)?
According to HTR's product database, Mews PMS and NewBook (PMS) share 28 features. Here are the key differences — features one has that the other lacks.
| Feature |
|
|
|---|---|---|
| Centralized Messaging | ||
| EPoS | ||
| Integrated ID & Passport Scanner | ||
| Multi-currency | ||
| Multi-lingual | ||
| On premise | ||
| Spa & Wellness Module | ||
| Transactional Emails (booking, folios, etc) |
Showing top differences. 21 more features differ between these products.
Real-World Results: Mews vs NewBook by Business Goal
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"It was vital for us to find a hospitality cloud that would give us the freedom to innovate and move quickly with new technology – that’s one of the main reasons we chose Mews."
No published case study for this goal yet.
"Since moving to Mews, we can be so much more agile in how we operate, both in terms of how we engage with guests and testing out new integrations and tools through Mews Marketplace..."
No published case study for this goal yet.
"We want to provide the best hospitality for guests anywhere in the country, and Mews is definitely the right solution to help us achieve that goal."
No published case study for this goal yet.
Mews vs NewBook: The Bottom Line
What hoteliers love
Users value Mews for its customizable workflows and flexibility in adapting to diverse hotel types and operational needs. Despite this, some note that... Users value Mews for its customizable workflows and flexibility in adapting to diverse hotel types and operational needs. Despite this, some note that more advanced configuration options, particularly in report generation and billing, could enhance the platform’s utility further.
The system is praised for automating many routine tasks like billing and invoicing, which reduces manual errors and allows staff to focus on deliverin... The system is praised for automating many routine tasks like billing and invoicing, which reduces manual errors and allows staff to focus on delivering a superior guest experience. However, some reviews mention that while automation works well, the billing process can sometimes be complex.
The onboarding experience with Mews has been inconsistent, with some users praising the hands-on approach while others faced challenges with initial s... The onboarding experience with Mews has been inconsistent, with some users praising the hands-on approach while others faced challenges with initial setup efficiency. The support team's responsiveness has improved over time, enhancing problem resolution and user satisfaction.
Where hoteliers push back
While Mews automates billing, users report difficulties with its complexity and limitations in reporting and analytics. Enhancing these areas could pr... While Mews automates billing, users report difficulties with its complexity and limitations in reporting and analytics. Enhancing these areas could provide better insights and flexibility for users managing financial operations.
Mews provides a strong foundation for revenue management with its integration capabilities, but users indicate opportunities for improvement in dynami... Mews provides a strong foundation for revenue management with its integration capabilities, but users indicate opportunities for improvement in dynamic pricing tools and advanced analytics, especially in multi-property operations.
Ranks higher for
Unique capabilities
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About Mews PMS vs NewBook (PMS)
Can Mews PMS replace NewBook (PMS)?
It depends on your requirements. Mews PMS and NewBook (PMS) share many core Property Management Systems features, but each has unique capabilities. Mews PMS offers 336 verified integration partners, while NewBook (PMS) offers 16. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Mews PMS leads in ease of use at 4.7/5 vs 4.7/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Mews PMS or NewBook (PMS) offer a free plan?
Mews PMS: No. NewBook (PMS): No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Mews PMS and NewBook (PMS)?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Mews has an HT Score of 100 and NewBook has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
What Other Property Management Systems Comparisons Are Hoteliers Reading?
Explore more head-to-head comparisons based on verified hotelier reviews.
Contents
Get personalized product recommendations
Product recommendations advisor
